Balenciaga Avaliações 

I honestly don't know whether to review Balenciaga's product quality or its customer service, because both left me disappointed.

I purchased a €3,900 Rodeo bag directly from a Balenciaga boutique. Within weeks, the hardware began chipping despite the bag being worn only a handful of times and treated with exceptional care.

I contacted Customer Services and spent weeks going back and forth. I was repeatedly told that an refund or exchange was not possible, that repair was the only solution, and that I would need to send my practically new bag away for up to six weeks (without any comp for loss of use). I asked multiple times whether an exchange could be considered. The answer was always no.

Eventually, I gave up arguing and agreed to the repair.

I visited the New Bond Street boutique to hand over the bag. The Sales Associate took one look at the damage and was genuinely surprised. His response?

"Are you sure you want to send this away for repair? I can exchange it for you today."

Within minutes, I walked out with a brand new replacement bag.

While I am grateful to the boutique team (who were excellent), this only made the previous weeks of correspondence feel completely unnecessary. I spent weeks stressing, chasing updates, arguing my case, and preparing myself to lose my bag for six weeks... only for the exact solution I had originally requested to be offered immediately by someone in-store.

The boutique experience was everything I expected from a luxury brand.

The customer service experience was the complete opposite.

If the boutique could authorise an exchange within minutes of seeing the bag, why was I repeatedly told it was impossible?

Luxury isn't just about the product. It's about how you're looked after when something goes wrong. Unfortunately, Balenciaga's Customer Service fell well short of that standard.

I had a very frustrating experience with Balenciaga’s return process. I sent back an item following all their instructions, properly packaged and within the return window. However, I was later informed that they received an empty box, which is completely incorrect.
This situation is extremely concerning, as I fulfilled all the return requirements in good faith. I expected a smoother and more transparent resolution process, especially from a luxury brand.
I recommend customers take extra precautions when returning items, such as documenting the packaging process and keeping all receipts and tracking information.
At this point, I am still waiting for a fair resolution.

Pessima esperienza servizio clienti inesistente spedizione online dal sito Balenciaga pessima clienti che spendono grosse somme per avere in servizio del cavolo

I purchased a Balenciaga Rodeo bag at the Rue Saint-Honoré boutique in Paris in June 2025 for €3,000.
After only 6 months of normal use, the corners showed significant material deterioration.
Balenciaga refused to apply the legal warranty, stating the damage was due to “friction.”
So please, if you are looking for a bag designed to last for many years, I would not advise investing in Balenciaga.
The handling of the case was also very disappointing and did not reflect the level of service one would expect from a luxury brand.
I have escalated the case through official consumer authorities.

I would rate it 0 if I could.

My Bel Air bag broke twice - the first time within 10 days and within 5 days the second time.
After the first bag broke I spent 3 months with costumer service trying to get my money back. They kept denying and would not for the life of me offer anything but a repair. Even thought my bag BROKE after only 10 days of the purchase. It was absolutely ridiculous.
I then coincidentally moved to Paris after the 3 months and went to the store with my friend and her mom as back up - I kept asking if this was really the quality of Balenciaga and I did not back. They whole thing was very wierd because they tried to be so discreet about it but at the end they offered me a new bag. Still not my money back. It seemed like the best offer I could get (I think they are absolute hustlers, like REALLY? My bag literally broke and no refund, really??) But oh well, that second bag broke after 5 days. After that they gave me my money back. Adeleine the store manager seemed quite embarrassed, she was not very friendly that second time around, which she had been over text. She sent me a present when I had the second bag delivered which was macaroons. Not that it wasn’t nice but seriously.. I have had a f broken bag that I paid 4000€ for for months on end and the Balenciaga sends me macaroons together with their horribly arrogant service?

Never ever ever ever ever will I shop at Balenciaga again. Another sales rep even told me that they knew when the Bel Air came that it would be a sensitive bag and they had gotten a lot of reclaims. A 4000€ bag mind you. Horrible. What a waste of resources in all ways possible - poor cow that had to die for Balenciaga’s horrible quality.

Balenciaga feels like a social experiment to see how stupid people are willing to look for a logo. Absurd prices, zero effort designs, and quality that doesn’t even try to justify the cost. Calling this “luxury” is embarrassing. It’s not fashion — it’s a joke with a price tag.

I ordered shoes from the Balenciaga online boutique as a Christmas gift. The parcel was marked as delivered by DHL, but I never received it.
After more than three weeks of investigation, Balenciaga informed me that the delivery was considered successful, even though the proof of delivery shows a signature that is not mine.
My claim was rejected and I was referred to their General Conditions of Sale. For a luxury brand, this level of customer support in a case of a missing, high-value order is very disappointing.

Just a show on TV Moda of pathetically rubbish display of fashion FW25/26 Balenciaga, turned up collars on jackets like gone off stale slices of bread, models looking like stiff dummies out of a morgue, uneven sizing looks like they the items of clothing are too oversized as the person who is wearing it just suddenly when't on an Mounjaro slimming plan, horrible to see

Ich habe die Tasche privat innerhalb von der Gewährleistung abgekauft.

Die Tasche geht nach, nicht mal, nach einem Jahr kaputt.
Die Reparatur auf “ ! meine Kosten!“ wird von Balenciaga verweigert, geschweige schon auf Gewährleistung.
Weil die Tasche beim Breuninger gekauft wurde. Und Breuninger schiebt alles auf Datenschutz. Balenciaga auf Breuninger!
Das Ende vom Lied ,das ist für mich keine Qualität , es ist das Geld einfach nicht wert! Ich habe eine Tasche Hourglass Handtasche Small ( originalpreis 2200 Euro ) gekauft , Riemen aus der Tasche einfach gelöst , nach dem ich die Tasche 4-6 mal getragen habe .
Ich habe mittlerweile viele bekannte Marken in meinem Ankleidezimmer , die Taschen sehen nach 8 Jahren wie neu aus!
Von Balenciaga extrem enttäuscht, gehen nicht individuell auf Kundenwünsche ein. Verweigern Reparatur, ich zahle es ! Die sagen nein, da wo Sie es gekauft haben. So lächerlich!

Service client à fuir. Balenciaga vient littéralement de me gâcher Noël.

J’ai économisé des mois pour offrir un sac à ma femme. Le livreur insulte la personne qui gardait ma fille, dépose le colis dans le hall, signe à ma place… et 6 minutes plus tard, le sac a disparu.

Depuis, j’enchaîne mails et appels : aucune solution, aucune responsabilité, plus aucune réponse.

Résultat :
✔️ 2500 € envolés
✔️ un colis jamais reçu
✔️ un Noël détruit
✔️ zéro considération de la part d’une marque qui se dit “luxe”

Merci qui ?
Merci Balenciaga pour ce “service premium” qui s’arrête dès qu’il y a un problème.
Une honte.

I ordered a 4,500€ Bel Air Carry All from Balenciaga’s online boutique and the experience from start to finish has been embarrassingly poor.

First, the website simply did not work. Checkout kept getting stuck at the delivery step no matter which device or browser I used. For a luxury brand, having a completely broken checkout is shocking.

I then contacted them on WhatsApp as instructed. The bot promised I’d be connected to an advisor “shortly” – and then nothing. No reply, no follow-up, just silence. For hours.

In the end I had to call customer service myself. The person on the phone was helpful and sent me a payment link so I could finally place the order manually. Not exactly the frictionless luxury experience you expect at this price point, but at least the order went through.

The bag arrived quickly (next day), but the personalization I ordered was missing. So even after all this hassle, the order was still incorrect. I’ve again contacted them via WhatsApp as they suggest, and once more: “we’ll be with you shortly”… and then total radio silence.

To summarize:
• Non-functional website checkout
• WhatsApp “support” that doesn’t respond at all
• Manual phone order needed
• Bag delivered without the requested customization

For 4,500€ I expect competence, communication and attention to detail. What I got was a service level closer to a 49€ fast-fashion order.

Beware: Extremely Deceptive Experience at Balenciaga Forum Shops Las Vegas

Today I visited the Balenciaga store at the Forum Shops in Caesars Palace, Las Vegas. After browsing for a few minutes, I decided to purchase their discovery pack of colognes. Before completing the purchase, the salesperson (Lino Garcia) insisted that we create an online account, saying it would help with returns, exchanges, or any issues with the order. However, immediately after the transaction, he told us that returns or exchanges were only valid for shoes. It felt misleading and dishonest to pressure us into creating an account under false pretenses. Since we had no intention of returning the item, we didn’t argue.

A few minutes after we left, the same salesperson (Lino Garcia) called us to say he forgot to include a few samples that were supposed to come with our purchase. Since we were still nearby, we went back. That’s when the situation became even worse. He told us that because his store printer failed to print a receipt for our purchase, we would need to either pay again or return the item. We showed him the bank transaction clearly proving that we had already been charged, but he refused to accept it.

I asked to speak with the manager and explained everything, but she was not helpful at all. The assistant store manager (Gracie Cancino) claimed that if their store didn’t print a receipt, then as far as they were concerned, the transaction didn’t happen—even though the money had already been withdrawn from our account. She told us we would have to wait two days for a refund for a transaction that she insisted never went through. So now we are left with money taken from our account and no item from Balenciaga.

I am extremely disappointed by this experience. I will never shop at Balenciaga again and strongly advise others to avoid this store. The entire situation felt like a scam.

This company actually donated a lot of money here in Ventura county CA too help fight abortion, a representative even starting burning pictures of Baal the fake god of children sacrifice thank you for your donations in Jesus name Amen!!

Pessima esperienza, acquistato un marsupio le cagole in outlet a serra valle e dopo nemmeno tre mesi di utilizzo già i primi difetti. Decido quindi di mandarlo in assistenza, risultato sto ancora attendendo dopo un mese un esito, anche se inizialmente mi hanno chiesto 100€ per sostituire a lcune borchie, cosa folle perché non è un danno provocato da me e l’articolo è in garanzia. Pessimi é dire poco, brand da dimenticare!

Soy cliente de la marca de hace años.
Compre un perfume y mande a un familiar para cambiarlo x otro sin abrirlo.
Y en la boutique de Madrid se lo pasan de unas a otras y le dan a las Pgatinas de seguridad y rasgan la caja.Lo peor de esto es que nos quieren hacer creer que el paquete entro así y no lo es. Es más una trabajadora se le comenta y afirma que así no llegó.
Después de tener unas palabras con la impresentable de la manager llamada Irene.
El perfume no lo cambian cuando nunca se abrió.
Después la vuelvo a llamar y como conoce mi tlf no me coje la llamada la llamo desde el tlf de mi pareja y vaya lo voge a la primera.
Son malas profesionales y mentirosas al cargo de una marca de lujo.
No vuelvo a entrar a Balenciaga Madrid.

Muy mala experiencia con la mala calidad de las balenciaga speed. Han salido manchas en la goma, al parecer por mala calidad del material. No me dan una solución desde atención al cliente, después de "marearme" y decir que me darían solución.

Ich hab auf balenciaga.com die Neuauflage des Parfums LeDix bestellt. Zumindest sah es danach aus und war auch absichtlich so dargestellt. Mit 260 Euro sehr teuer! Aber das war's mir wert. Leider bekam ich dann einen völlig anderen Duft, der angeblich eine moderne Neuinterpretation war. Völlig misslungen. Nicht die Tiefe und Eleganz sondern ein Abklatsch aller andern Parfums, die im Moment angeboten werden. Obwohl reines PARFUM hielt er nur wenige Stunden. Also wollte ich ihn zurück geben. Natürlich versiegelt, nur die beigelegte Probe versucht. Zur Rückgabe soll ich nun (von Nürnberg aus) zu einem von 4 Läden in Frankreich (!) fahren, weil das nur da möglich ist. Im Kleingedruckten steht noch München Maximilianstraße, während überall damit geworden wird, dass eine Rückgabe innerhalb von 30 Tagen möglich ist. Schade, dass Balenciaga es inzwischen wohl so nötig hat... nie wieder! Und eine Warnung an alle anderen!

exceptional performance by the team in their efforts to get the most stunning outfit ready for my investors golden gala night🥼🥂🥼🥂💎💎💎💰💯🤍🤍

ordered sneakers to austria. came late. i adjust return.
they said “not same item” (??), no explanation, look like they dont really want to work with issue , then just stopped replying and refused to refund.i tyed to speak with online support on phone guy was rude af. told me that can't help, who can then??
did a bank request (chargeback) — my bank refunded me in the end. store never bothered to answer proper.

Looks like they use their policy to not accept people returns

not recommend at all!!!