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Balfour Atelier is a menswear brand focused on clean design, refined silhouettes, and everyday wearability inspired by European tailoring. We aim to offer well-constructed pieces that balance comfort, fit, and timeless style. Our collections focus on high-waist trousers, knitwear, and essentials designed to be versatile and easy to wear across different occasions. We work with selected suppliers and continuously improve our materials, sizing consistency, and overall product quality based on customer feedback. Our goal is simple: to deliver garments that look sharp, feel comfortable, and provide a reliable experience from order to delivery.
Paris, França
3,3
3 avaliações
Respondeu a 100% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very happy with the quality and fast delivery. It even came with a beautiful pouch to keep your shoes and clothes dust free.
Resposta da Balfour Atelier
Thank you for your kind words.
We’re delighted to hear you appreciated the quality and the details — especially the pouch, which is designed to elevate the entire experience.
Enjoy your pieces,
Balfour Atelier
received wrong polo shirt, 2 sizes down and made from 100% polyester. this is the second time Im buying from them and the 1st time when i got exactly same polo material/quality/size was completely different. would avoid dealing with them at all cost
Resposta da Balfour Atelier
We’re truly sorry for your experience.
We are currently improving our production and quality control to ensure consistency across all orders. This situation does not reflect the standard we aim to deliver.
If you received an incorrect or unsatisfactory item, please contact us directly at support@balfouratelier.com and we will resolve it immediately.
Your feedback helps us improve, and we appreciate you taking the time to share it.
This company provides a good product, but they are quite deceptive on many levels while doing it.
First they claim a link to Europe while having their office in the USA. When you order though, it ships directly from China.
Second, it is unclear what the product is made of. The site describes one thing, yet the tag does not provide any insightful information as to whether the clothing is actually made of what they say.
Lastly, and most importantly, they edit their reviews. I provided a three-star review with positives and negatives, yet they posted my viewed, edited to just the positive parts, with a five-star rating, which is a straight out lie.
Addit: In response to below, I appreciate that you are trying to improve these things that I have mentioned. It will be good to have clarity on some of these issues. However, my review on your site was definitely edited, the negative parts taken out and the star rating increased. When I contacted Balfour Atelier multiple times to get this taken down and also talk about the labels, I eventually got a response and the review taken down, and then was ghosted without further discussion about the materials. I will not email the below email, as I have already tried that process with no satisfying resolution.
Resposta da Balfour Atelier
We appreciate you taking the time to share your experience.
We want to address your concerns with complete transparency.
Our brand is European in inspiration and positioning, while production is handled through carefully selected global partners. We are currently working to make this clearer across our website to avoid any misunderstanding regarding shipping origin.
Regarding materials, we take this very seriously. We are reviewing product descriptions to ensure they accurately reflect the composition of each item, and we are improving labeling consistency across all suppliers.
As for your feedback about reviews, we do not alter customer ratings or opinions. If anything appears inconsistent, it may be due to a system or moderation issue, and we are actively investigating this to ensure full integrity and trust.
We are committed to improving every aspect of the experience and truly value your feedback in helping us do so.
If you are open to it, please contact us directly at support@balfouratelier.com so we can personally resolve your case.
— Balfour Atelier
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