B&M Waste Services Avaliações 

294
•
O TrustScore é 3.5 de um total de 5

3,4

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Bin Collection abandoned. When called to ask reason, they say driver was not able to find the Bin. They assured to pickup another day but didn't pickup. When called, said the same reason and this re... Ver mais

Avaliado com 5 de um total de 5 estrelas

I wanted to say that without the phone call from Alice See I was leaving B & M / Panda waste. Poor communication, random collections at 1am, missed collections and then turn up without telling us, w... Ver mais

Avaliado com 1 de um total de 5 estrelas

Horrible patronising customer service agents. They expect you to jump through hoops to cancel a contract, I followed all of their instructions to cancel Written recorded letter of termination s... Ver mais

Avaliado com 5 de um total de 5 estrelas

We recently reviewed our waste contract with B&M Waste Services, and the service from Josh was excellent. He took the time to go through our current setup and worked out a much more cost-effec... Ver mais

Detalhes da empresa

  1. Serviço de Coleta de Lixo
  2. também em
  3. Centro de Reciclagem
  4. Serviço de gestão de resíduos
  5. Serviço de remoção e limpeza residencial
  6. Serviço de trituração

Escrito pela empresa

B&M Waste Services Ltd offers recycling-led waste management solutions to businesses across the UK. The company works with national large blue-chip organisations right down to SMEs, and through its award-winning customer service, hi-tech solutions and ethos of recycling, it continues to offer a top-class service, diverting 100% of waste from landfill in many cases. The focus is to work in partnership with customers to offer bespoke solutions to waste management, to have minimal environmental impact and maximum cost-efficiencies and sustainability. Our total waste management team create on-site waste storage and handling processes to ensure that safety, environmental and sustainability goals are met. We offer comprehensive customer employee training to ensure effective segregation and correct equipment use. Our interactive monthly recycling reports detail your site/client/business-specific recycling percentages, the volumes of waste diverted from landfill, as well as showcasing our compliance to site-specific Service Level Agreements (SLAs). B&M Waste Services provide solutions for the most complicated issues around the storage, collection, recycling and compliant disposal of many different waste streams found in the commercial and industrial sector, including all general trade waste, hazardous and offensive wastes, confidential materials and segregated recyclate commodities.


Informações de contato

3,4

Bom

O TrustScore é 3.5 de um total de 5

294 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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3,4

Todas as avaliações

(294)

43 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Anthony Clayton our Account Manager has…

Anthony Clayton our Account Manager has done an excellent job saving us money and even managed the cancellation of our previous supplier. Anthony is a credit to B&M thank you

11 de julho de 2023
Avaliação não solicitada
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Resposta da B&M Waste Services

Thank you for sending this review, we appreciate you taking the time to write this feedback. Best wishes, the B&M Waste Services Team

Avaliado com 5 de um total de 5 estrelas

Waste always collected on time and…

Waste always collected on time and always helpful to the Trust needs and always keen to provide a solution for those unexpected situations.

7 de julho de 2023
Avaliação não solicitada
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Resposta da B&M Waste Services

Thank you for sending this review, we appreciate you taking the time to write this feedback. Best wishes, the B&M Waste Services Team

Avaliado com 5 de um total de 5 estrelas

Scott is a great guy

Scott is a great guy, always cleans away all the waste for us. Recommended service provider.

6 de julho de 2023
Avaliação não solicitada
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Resposta da B&M Waste Services

Thank you for sending this review, we appreciate you taking the time to write this feedback. Best wishes, the B&M Waste Services Team

Avaliado com 5 de um total de 5 estrelas

Well recommended

Kishan is extremely helpful and charismatic, he has put all the effort to explain all the available options and worked diligently to find a plan that would suit our company best. The team is attentive and organised to provide the collections on time and in professional manner to insure no delays and disruptions to the business. I am confident that B & M Waste is a fantastic company to be associated with .

6 de julho de 2023
Avaliação não solicitada
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Resposta da B&M Waste Services

Thank you for sending this review, we appreciate you taking the time to write this feedback. Best wishes, the B&M Waste Services Team

Avaliado com 5 de um total de 5 estrelas

B&M are great - so is Cat!

We have recently switched to B&M from another national provider we were experiencing issues with. B&M have been great from start to finish - special shout out to Cat who got us onboard. Such a pleasure to work with someone like Cat.

5 de julho de 2023
Avaliação não solicitada
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Resposta da B&M Waste Services

Thank you for sending this review, we appreciate you taking the time to write this feedback. Best wishes, the B&M Waste Services Team

Avaliado com 5 de um total de 5 estrelas

Very happy

We swapped over to B&M here in Westhoughton & the service is great 👍. I think our driver is called Scott & he's always on time & really pleasant too! Nice one 👍👍

4 de julho de 2023
Avaliação não solicitada
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Resposta da B&M Waste Services

Thank you for sending this review, we appreciate you taking the time to write this feedback. Best wishes, the B&M Waste Services Team

Avaliado com 5 de um total de 5 estrelas

Have to say James who is our weekly…

Have to say James who is our weekly driver is brilliant. Always friendly & helpful. I've used B & M waste now for years at three sites and never an issue, If there has ever been anything it's a quick call and it's sorted. Great team.

3 de julho de 2023
Avaliação não solicitada
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Resposta da B&M Waste Services

Thank you for sending this review, we appreciate you taking the time to write this feedback. Best wishes, the B&M Waste Services Team

Avaliado com 1 de um total de 5 estrelas

AVOID AVOID AVOID

I have had a terrible experience with B&M Waste. I wouldn't give them any stars at all and would advise not to use this service.

The service is extremely poor, overpriced, your emails and requests get ignored. Staff are useless, claim to sort out charges for errors they make, instead add charges and deliberately don't email or add notes to your account so there is no record of it.

They make it impossible to leave and will hound you for charges they have created even after you terminate your contract.

They so called record conversations and when you ask them to go through them they claim that the calls are deleted over time. AVOID AVOID AVOID

30 de junho de 2023
Avaliação não solicitada
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Resposta da B&M Waste Services

Hi Asiyah, We're so sorry to hear this. A member of our team will be in touch shortly to discuss this with you

Avaliado com 5 de um total de 5 estrelas

Great service!

Wendy and Steph always very amenable to requests, especially at short notice. Great service!

28 de junho de 2023
Avaliação não solicitada
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Resposta da B&M Waste Services

Thank you for sending this review, we appreciate you taking the time to write this feedback. Best wishes, the B&M Waste Services Team

Avaliado com 5 de um total de 5 estrelas

Customer experience

I have for working with the sales and support team engaging. The are flexible and always show a willingness to help and resolve any issues that may arise in Particular Duane, Wendy and Stephanie.

29 de junho de 2023
Avaliação não solicitada
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Resposta da B&M Waste Services

Thank you for sending this review, we appreciate you taking the time to write this feedback. Best wishes, the B&M Waste Services Team

Avaliado com 5 de um total de 5 estrelas

Excellent service from Wendy and Steph

Excellent service from Wendy and Steph, if i have had any issue's or if i needed to change a pick up time or date one quick phone call and they are always there to help. keep up the good work

27 de junho de 2023
Avaliação não solicitada
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Resposta da B&M Waste Services

Thank you for sending this review, we appreciate you taking the time to write this feedback. Best wishes, the B&M Waste Services Team

Avaliado com 5 de um total de 5 estrelas

B&M are very responsive company

B&M are very responsive company. Steve Dale the Account Manager is great and always looks into getting the bins emptied if they have been missed if we have a small issue, this is dealt with immediately by Steve and the Team.

13 de junho de 2023
Avaliação não solicitada
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Resposta da B&M Waste Services

Thank you for sending this review, we appreciate you taking the time to write this feedback. Best wishes, the B&M Waste Services Team

Avaliado com 5 de um total de 5 estrelas

Wendy Mitchell and Stephanie McNally…

Wendy Mitchell and Stephanie McNally have been fantastic account managers, they are great to work with and available whenever we need something. They are a credit to B&M Waste services and both do a great job.

29 de junho de 2023
Avaliação não solicitada
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Resposta da B&M Waste Services

Thank you for sending this review, we appreciate you taking the time to write this feedback. Best wishes, the B&M Waste Services Team

Avaliado com 5 de um total de 5 estrelas

Nothing rubbish here

Excellent from signing up to collecting. I've never in my years found anyone as knowledge or indeed as excited about bins! We just wanted someone who was responsive after years of neglect from another "local company"! Cat came in and helped with the whole signing up process and changeover, she pops in for a coffee from time to time and always has some great tips on reducing our waste. Who would think a bin service would become something we are happy to chat about.

27 de junho de 2023
Avaliação não solicitada
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Resposta da B&M Waste Services

Thank you for sending this review, we appreciate you taking the time to write this feedback. Best wishes, the B&M Waste Services Team

Avaliado com 5 de um total de 5 estrelas

B&M Waste services. Goldstar service provider

Before B&M Waste services, we were using Biffa. It was a total nightmare for our operation .We couldn't get biffa to do their own contracted jobs properly no matter how hard we tried. Then we moved to engage B&M Waste Services. What a breath of fresh air from day one. They were very professional and responsive . Their customer relation is very much unrivalled . The whole team is just great . I must commend Wendy Mitchell & Stephanie McNally ,the are simply extra ordinary professionals. They always go the extra mile to ensure the services are perfect. I highly recommend B & M Waste Services . A year on with B & M Waste Services , I can say confidently , we at Dnata Catering Birmingham are always singing and dancing .Thank you for the peace of mind you've given us. Its very much appreciated.

23 de junho de 2023
Avaliação não solicitada
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Resposta da B&M Waste Services

Thank you for sending this review, we appreciate you taking the time to write this feedback. Best wishes, the B&M Waste Services Team

Avaliado com 5 de um total de 5 estrelas

Since moving our waste contract over to…

Since moving our waste contract over to B&M Waste any issues have been resolved quickly and professionally. Our account manager Jenny Lawrence is always available to help us with collections, training, advice and goes above and beyond. I can't thank Jenny enough for all she has done for us over the last few years, she is a real asset and you are lucky to have her working for you.

28 de junho de 2023
Avaliação não solicitada
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Resposta da B&M Waste Services

Thank you for sending this review, we appreciate you taking the time to write this feedback. Best wishes, the B&M Waste Services Team

Avaliado com 5 de um total de 5 estrelas

B&M got us out of a very difficult…

B&M got us out of a very difficult situation with are old supplier and stepped in and stepped up at very short notice. Our account is incredibly well run by Wendy and Stephanie and nothing seems to be too much trouble.

28 de junho de 2023
Avaliação não solicitada
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Resposta da B&M Waste Services

Thank you for sending this review, we appreciate you taking the time to write this feedback. Best wishes, the B&M Waste Services Team

Avaliado com 5 de um total de 5 estrelas

Outstanding customer focussed partner

I have worked with B&M for over 7 years. The first contact was when we transferred services for a major multi-site account which had been having serious issues and within weeks they had resolved these issues and provided a reliable and flexible service with excellent compliance. Our contacts Wendy Mitchell and Stephanie McNally are always easy to contact and give first class support whether with new business quotes, existing service delivery or clients requiring innovative waste improvement projects. They always go above and beyond when we have short notice requirements and have never failed to deliver. Ours is a true partnership which is key to our business.

28 de junho de 2023
Avaliação não solicitada
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Resposta da B&M Waste Services

Thank you for sending this review, we appreciate you taking the time to write this feedback. Best wishes, the B&M Waste Services Team

Avaliado com 5 de um total de 5 estrelas

We have worked with B&M waste now for…

We have worked with B&M waste now for several years, within the Birmingham area, the company itself have never let us down and have always delivered on time.

We always use Sarah Sudworth as our point of contact not only does she deliver on time, but helps/advises on what would be best for our company.

We have regular meetings with Sarah and she is always there to guide with a helping hand thankyou!

28 de junho de 2023
Avaliação não solicitada
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Resposta da B&M Waste Services

Thank you for sending this review, we appreciate you taking the time to write this feedback. Best wishes, the B&M Waste Services Team

Avaliado com 5 de um total de 5 estrelas

a cut above the rest

I am due to start with B&M waste at the end of this month, the transition from my current supplier to them has been seamless and smooth. They are truly a very helpful company. A special shout out to Catherine Hudson for all your help in sorting out our new contract.

27 de junho de 2023
Avaliação não solicitada
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Resposta da B&M Waste Services

Thank you for sending this review, we appreciate you taking the time to write this feedback. Best wishes, the B&M Waste Services Team

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