Bank Park Avaliações 

Scam of a company. Paid for my parking. Have evidence of it, yet they claim I never paid and put me on street that I never parked on. I sent them images that they got the street wrong. Even the picture that they put on my letter wasn’t the street they claimed. Yet the never responded to the appeal and sent it on to debt collectors. Any parking land owner who wants to consider using them DO NOT. They are scam artists.Steve Driscoll and his team are scam artists

I was a regular customer at Caffè Nero in Market Place, Burgess Hill, and I had no intention of avoiding the parking fee. I always make sure I pay because I don’t want to risk receiving a parking charge.

Unfortunately, on this occasion I forgot to pay because I was only stopping for a quick lunch before a medical appointment, and I wasn’t feeling well. I accept that forgetting to pay was my mistake, but I found the £60 parking charge to be completely disproportionate to the actual parking fee.

I appealed the charge, but it was rejected. I also spoke to Caffè Nero, but they explained that they have no authority to cancel parking charges because the car park is managed by Bank Park.

As a result of this experience, I will not be parking here again. I would encourage (through reviews, etc) -the businesses at Market Place to consider reviewing their parking arrangements or using a more customer-friendly parking operator, similar to other supermarkets. A parking system should encourage compliance, but it should also be fair to genuine customers who make an honest mistake.

As a regular customer, I have no issue paying for parking. What disappointed me was the £60 charge for one honest mistake. This experience felt more like a system designed to issue penalties than one intended to help genuine customers comply. I won’t be parking here again, and I cannot recommend this car park to others.

Received a fine today stating it's the 2nd letter but I never received my 1st. So it's telling me to pay £170 fine. I paid my parking via app for the day so should of never have gotten fined in the 1st place. You can't even ring to speak to a person. Disgusting

Aggressively anti-access & inclusion re learning and medical barriers.
I am having to pursue Citizens Advice Bureau consultation as Bank Park are aggressively non-inclusive against multiple learning needs and medical needs. Inhumane predators with deliberately long-winded procedures, threatening language and a financial priority over access barriers - likely profiting further via inadequate AI systems.

I paid for parking and have the receipt to prove it, yet I still received a PCN. Bank Park rejected my appeal despite the evidence and then authorised ZZPS to demand £170 from me. To make matters worse, they only sent me the appeal decision after I repeatedly chased them. By the time I received it, the deadline to appeal to the Independent Appeals Service (IAS) had already passed, and my appeal was rejected as "out of time." Instead of resolving the issue fairly, they left me with no opportunity for an independent appeal while debt collectors pursued payment. Extremely frustrating experience and a very poor appeals process. I have been dealing with them for more than 3 months but the PCN still not settled. Wasting my time.

Predators. Was there for under 20 minutes, fined £60 PCN at burgess hill market place waitrose carpark, took over 2 weeks for the letter to be posted through, have appealed it as this is completely unfair. There was no clear signage, no way to tell definitively that parking was no longer free. Its disgusting and these predators are profiting off working class people who are already taxed to high hell no thanks to the council. Just another slap in the face. AVOID BURGESS HILL - MARKET PLACE SHOPPING CENTRE - RH15 9NP. Scammers🖕

Issued a £100 penalty charge notice incorrectly, appealed and charge was cancelled immediately. No explanation, no apology. Do not trust this company.

Two reasons for my review:
1) I checked payment conditions and fees in advance of using the Cavendish Street car park (Sheffield) and as requested I obediently registered with the Hozah website for ANPR, but failed to double check the signage in the car park itself, wrongly trusting the accuracy of the website.
By the time I received my PCN, the website had been updated so I have no proof, and they denied my appeal.
2) They claim to support charity, but their proud statment at the car park entrance that "100% of our customers support St Luke's" instead of stating the percentage of the parking fee that the charity receives looks very much like a deliberate attempt to mislead.
I'm in the process of finding out how much actually goes to St. Luke's and will report back once I find out.

This company manages the car park at a health club I attend. Numerous members have had parking fines, for no reason that they can determine, and these are followed up by very aggressive demands for payment if the fines are not paid, up to and including legal action.

The system to not get a parking fine (which apparently does not work always), it complicated for elderly members to remember to a) enter their registrations at all and b) enter them correctly. My own person experience was that I did enter them correctly but received a fine anyway. The health club staff were able to sort this out, but unfortunately some members are either a) leaving, or b) paying to park in the multistorey, when they are entitled under their health club contract to 4 hours of free parking.

There has to be some better way this company can manage this contracted free parking, before the health club loses a significant number of its elderly members.. Not that I expect a parking company to care very much, they care only about making money any which way they can.

I have had to enter a date of my experience, which I could not remember, so entered one as near as I was able. Despite that, this review is genuine, and if any other members of the health club were to place a review here, they would be saying the same thing.

After using Spa Lane car park for a number of years I started receiving penalty notices for allegedly entering digits incorrectly into the machine. I've asked for proof but unfortunately get no reply. I won't be using this car park again

As all the other reviews state they dont care, you cannot get in touch with anyone, seems all appeals are rejected as standard as all they want is payment. Avoid if you can.

Used their car park to charge my EV car for approx. 30 minutes. The machine clearly says you do not need to pay for parking if you use the EV charger (I didn't even leave my car except to plug in the charger) then received a parking fine. Appealed but was declined so no choice but to pay the fine. Absolute thievery and should be illegal. Tried to call them but could not get through to a human. Awful, thieving company!

Appeal your charges!
Tried to charge me for staying over my allocated time despite the fact that I had paid for an extension. I supplied screenshots of my bank statements showing my payments and the charge was dropped. Absolute scumbags.

Scammers.This “company” epitomises everything wrong in modern society,Avoid at all costs.

Make payment purposefully difficult in the hopes you mess it up then when you do they sting you for a £170 parking fine. Scamming thieving scumbags.

‘Bank Park - The friendly face of parking,’ pretending to be a charitable and ethical company and yet in reality they are anything but. They have deliberately displayed contradictory signage at the Arundel Street car park in Sheffield to steal people’s money. My advice, do not ever park in one of their car parks, I certainly won’t be and intend to spread the word about them as far as possible.

ok why is this still going on? -appealing on both their systems and this IAS organisation isnt working- I visited this site and it is the only time that I have had any useful info-

Don't even deserve the one star but had to put something there. Fined! Even though I was misled into overpaying for parking on their app! Didn't say it closes at 6pm let me pay until 1am as I was working nearby had to leave job to come back and move my car! Oh and good luck with appeals!! There is no human you can talk to better to find owner of company on companies house!! GOOD LUCK!!

Charged me for no reason even though I paid to park!!! Customer service don’t even help!!

Absolutely a scam company. Avoid using there Carpark at all cost! Doesn’t matter if you paid for your parking or not you will be sent a £170 fine. Disgusting people!