Barefoot Retreats Avaliações 

Regarding Barefoot Retreats Norfolk 06.07.20
Be wary when paying this company, a deposit.
Our holiday was to be in Thornham, Norfolk and we booked accommodation together with dinner at local restaurants during the week beginning June 6th, 2020. The accommodation was with Barefoot Retreats and we paid a deposit of £???. Then came the Corona Virus.
My wife and I are in our 80s and I have several underlying health conditions which means it would be unwise to risk mixing with other tourists.
Just before lockdown, it was obvious the virus was spreading, and I thought it right to explain my reasons and let the restaurants and Barefoot Retreats know in good time that we would be cancelling. The restaurants were appreciative of this and Barefoot Retreats said they would try to resell our slot and refund the deposit.
As it turns out, the lockdown prevented the accommodation being used and a week ago I was expecting the company to telephone me. Instead, I telephoned Barefoot Retreats to ask if they would refund me the deposit.
All I got in return was a statement (clearly being read), that I had cancelled before the lockdown when their rules did not allow for a refund. I responded saying this was unreasonable adding, I had cancelled with their interests in mind as well as my own.
Three times the statement was read to me before I asked to speak to the manager. I was told there was no one available but that the manager would telephone me. That is a week ago and I have heard nothing.
As this virus is going to be around a while yet I suggest anybody dealing with Barefoot Retreats should make sure they have insurance to cover what they pay the company. We have fond memories of Thornham as, until now, the people who work and live there are so helpful and friendly. We have not used Barefoot Retreats before and will not be using them again. They have cast a shadow over previous memories.
BGB
23.07.20 It took my complaint posted 6th July 2020 on Google Reviews, to persuade the manager of Barefoot Retreat to respond to my request that they telephone me. Not that they then showed interest in refunding our deposit.
All I was told was that they had been in touch with their lawyers who had told them they did not have to refund the money, even though the Corona Virus lockdown prevented the letting of the property during the period of our booking. Barefoot Retreat told me, “You should have taken out travel insurance”.
I continued to reason with them but all they said they would do is, ask the owner of the property if they will agree to a refund. As was the case when last I had reason to speak with them, I have heard nothing more these last 16 days. Do I assume that means a No, or is it that this is the way they do business and in the hope that the issue will go away?
To the owners of the Bell Tower in Thornham, Norfolk; have they paid you our deposit and did they ask you if we may have a refund or allow the money be used as a deposit on a booking of the property about the same time next year?
The Corona Virus, we are told, is likely to be around for some time yet, possibly years. In which case, to anyone booking properties with Barefoot Retreat, my advice is, add the extra expense of travel insurance with your deposit.
BGB