Barnardo's Avaliações 32

Phoned earlier in week to ask if certain items accepted before wasting a trip only then to turn up at store to have items refused and told its down to person on door to make decision. Rude, unhelpful a few words to describe. They need training in customer service and also be a bit more tactful when bad mouthing about ppl donating when they are within hearing distance of what is being said!!!!

The purpose of this charity suits my philanthropic aims, and therefore I prefer to donate to Barnardo's.

I have donated a wide range of quality and expensive items, including a brand-new printer, brand-new clothing, kitchen items, and items collected from all around the world.

To date, I have always been responded to very rudely and even combatively. Even today, when I was dropping items at their back door, a female staff member literally told me off because I was donating before 9AM and using the back door.

The back door acceptance was not originally my idea. They had asked me to use that door if I drive.

So, let alone being given a nice and polite thank you, to date I have always faced a very rude attitude.

I donate to Cancer Research UK in Southport too, and they warmly thank me, which makes my heart warm and makes me feel more connected and useful to them.

Sadly, from this point forward, I will never donate to Barnardo’s.

They have taken all the good feelings, sense of community, and sense of being a good citizen away from me. I do not deserve that.

The staff in this particular shop Edgeley are rude nasty and negative. I was particularly disturbed by their apparent lack of compassion, empathy, and respect. I witnessed them making degrading remarks towards the homeless on our streets. And this was heard by all in the store pacing back and too like they owned the store and had the right to act in such. respect is free and should be a fundamental value no matter who you maybe.  i will never set one foot in any of these shops nor donate id sooner burn it. Barnardo's your a disgrace. O and as for caring like hell you do, all you do is take take..

Harpurhey shop is a great place to shop , the people who work there are a friendly lot. nice people . would recommend anyone to go. i always get a smile and friendly chat and sometimes purchase something just what i need.

leave:

“I visited this charity shop today with my young daughter, hoping to donate two medium-sized bags of kids’ clothing (mostly unworn) and a small bag of kids’ shoes. The staff member I spoke to was dismissive from the start, telling me he couldn’t accept them because ‘there was too much.’ When I asked why, he couldn’t give a proper reason and instead became increasingly rude. After calmly explaining that there was no stated policy on donation limits, he raised his voice and shouted at me in front of my daughter, telling me to leave. This was incredibly upsetting, especially as we were just trying to contribute to a good cause. I expected kindness and gratitude, but instead we were met with rudeness and humiliation. This behavior is unacceptable, especially from a charity shop. I will not be returning, and I hope the management takes this seriously.”

I always have a great experience at this shop. The manager, Sharon, and all the staff are so helpful and kind. It’s clear they care about the community. Highly recommend visiting! Thanks, Anne-Marie

Very poor products. I purchased a pair of winter boots for £6 from the Denton store at Stockport Rd, Denton, Manchester M34 6DB

A week later my feet was absolutely soaked due to the treacherous rain . Unfortunately, i had lost my receipt and was not able to return it and given the poor product, i did not wish to purchase another item from them.

I made the manager aware of it today and met with little sympathy other than advice where to contact the headoffice.

I would never purchase any boots /shoes from this store. It appears they pulled it out of a garbage bin and resold it. For the money i paid , i could get a fairly new one from nearby store

Swindon branch of Barnados
A positive experience overall helpful and cheerful staff, easy access and good range of items for sale.. will recommend to others and visit regularly.

I would avoid buying anything from this website, as much as it pains me to post this.

Communications from Barnado's 'customer support' has been abysmal:
- no delivery information has been shared
- 2 false despatch emails sent to me (possibly in error, who knows)
- it took a week for the bed to reach the courier's warehouse
- when I asked for the courier's phone number, Barnado's sent me a phone number that's not manned (well done, team!)
- over 25 emails and 5 phone calls later, I'm still waiting for my bed to be delivered.

NO ONE has been forthcoming with delivery information. It's been a shambles, and it's hard to believe that this is an organisation that wants to raise money.

Yes, the website says that larger pieces of furniture 'may take longer than 2-3 days to be delivered' but 10+ days with NO INFORMATION?? This is definitely the Ryanair of charities.

Like many charities, Barnardo's sell items on online marketplaces, such as eBay UK.

After buying an item which was sent for collection to a local Argos, I was unable to pick it up in time. I asked for a refund, but the returned item was lost in transit. Barnardo's refused to contact Royal Mail, as the sender, let alone assist me in any way whatsoever, even though the managed returns process is their responsibility, and that of the postal carrier. eBay simply looked at the incorrect tracking, and would not refund me.

Don't buy from Barnardo's online, or donate to this dishonest, borderline criminal organisation who pose as a charity in the UK. Lest we forget, a more compelling reason not to donate to Barnardo's is because of their widespread failings to look after children, leading to government action in the form of national inquiries, in both the UK and Australia, that uncovered widespread physical, emotional, and sexual abuse of children in their care over many decades.

Always use the Leven store. Checked on the website for opening times. Says open on Sunday until 4. Came down to donate clothes at 11.45 and it was closed. Update website maybe.

Had an experience with a really entitled and rude Barnardos street fundraiser in Holborn yesterday afternoon. I was CLEARLY in a hurry and I had already been accosted by them a couple of hours before. The guy who tried to stop me when I was running late for something should have used discernment and initiative to see that I was in a hurry before trying to approach me.

I briskly told him "no no" because A. I'd already told them no that day and B. Again... I was in a hurry.

He responded with "so unfriendly!!"

YOU ARE NOT ENTITLED TO OUR TIME. If you can't use your good sense to see that people are in a hurry and probably don't have time to talk (knowing that we're just going to be asked to spend money we probably don't have to spare) is your own problem.
I already donate to charity of my own volition, and to be quite honest... I find Barnardos questionable. I'm not willing to give money to this particular organisation, especially with people like THAT representing them.
Very irritating. My feelings have definitely been confirmed by other people's reviews.

All good again bought online and as described brand new in box and well packaged with a good p&p thank you.

Very self serving staff, do not listen to doctors recommendations they go by assumptions from non medically trained staff, absolutely do not have children’s best interests at heart, which frankly is disturbing as I am intrigued to know these people’s motivations

Left horribly upset after enquiring about fostering. Insensitive with regards to a sensitive issue which resulted in my husband and I withdrawing from the process .

I just donated 2 shopping trollies full of books, toys, games at Milngavie shop. The manageress was so rude and obstructive. First of all wouldn't let me in the shop with the trolly even although I've used that method before (it's in a pedestrian precinct so some distance from nearest car park). When I said I had a 2nd load she barked that she needed my gift aid card rightaway. She didn't know the value of the donation so how they can possibly work out gift aid amount? When we came back with 2nd load she was even worse and when I offered the card again she barked on front of customers that she didn't need it. Will never donate to Barnardos again and will never buy from them either. No wonder such a low star rating

Having had my MRI Scan @the hospital nearby .Noticed the store closed to where I'd parked .Will go in &have a look .
Lady constantly chatting on the phone in the background &another lady .Found some baby items for my niece &small toy reduced. Volunteer lady served me ,she was lovely . Noticed hadn't reduced item ,ticket was underneath to see it .Asked the lady still talking on phone to sort for her ,manager . Instantly looked perturbed to have to come of the phone .Explained and said would she reduce ,sort error .Most rude ,wrongly priced ,should be full price .Spoke nastily and I commented on her arrogance . Couldn't believe she was the manger with this attitude to a customer who this wasn't my fault .
She bashed to till and looked very angry.Stood waiting for ages & commented that the volunteer lady whod served me ought to be the manager.
She was a wonderful asset to the shop &I was shocked how she was in this role .Made me feel terrible because of this simple mistake ,we both squirmed as she stood there at the till point .Nearly walked out ,but stood there to show she wasn't intimidating me .Which quite frankly she was !!
Terrible manger Barbados how come she's actually employed there ...really .She's very full of her self gratification ,and position .So bad so wrong ,not manager at all material ...

Checked opening hours for Barnardos, Castlepoint, Bournemouth. Clearly states 6pm closing, as does the opening hours at the door.

Arrived at 5.41pm and extremely rude lady shouted 'closed'. When I pointed out the time, 5.41pm, she barked that they close the doors at 5.45pm to clean. Fair enough, but 1) is was 5.41pm and 2) change your published closing time to 5.45pm to avoid frustration and wasted journeys.

Truly nasty shop manager. Avoid.

I took two big bags of clothing and books to the branch on Wheatley hall Road, Doncaster. All the items were in really good order, a few were new, never been worn. The assistant was very unpleasant, (“leave them there”) and no thank you! I was tempted to take them back but will never donate again instead. Manners cost nothing!

This lady told my Children to leave the store when they had done nothing and swore at them. Keep in mind these children are 7-9. This was at sutton coldfield. Dont recommend.