5 stars really isn't enough for this fantastic and extremely helpful Company. Very knowledgeable and assisting their customers is a joy, not a hindrance. Very rare these days. I would like to thanks L... Ver mais
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Veja o que dizem as avaliações
Had bascom cameras for about five years, had a problem with one and a very helpful chap fixed a software glitch over the internet. Real people who actually know their products. Rare these days.
Very good wide angle camera it can record well over 100 metre views and recorder is silent easy to install rodger fixes the snags on the phone step by step if you get stuck on installing it THIS IS... Ver mais
Tom was so helpful. Clear and methodical. What started by email finished with him calling me to clarify details. Excellent customer support, thank you.
Detalhes da empresa
Escrito pela empresa
Bascom develops and supplies professional CCTV cameras for SMEs and individuals with a larger property or premises. The systems are designed for self-installation: the cameras connect via the mains (Bascom® POWER) or a network cable (PoE) to a recorder that stores the footage locally, without a subscription.
Informações de contato
156 Great Charles Street, B3 3HN , Birmingham, Reino Unido
- 0121 368 0033
- info@bascom-cameras.co.uk
- bascom-cameras.co.uk
4,9
Excelente
144 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Fast and efficient help
Roger patiently listened to my problem and provided a price for a replacement cable, with invoice and payment link sent via email on the same day.
17 de fevereiro de 2025
Avaliação não solicitada
excellent customer service knows their…
excellent customer service knows their product and patient
7 de novembro de 2024
Avaliação não solicitada
Expert advice
Expert advice to solve potential camera issue. Prompt response to original query.
31 de outubro de 2024
Avaliação não solicitada
Customer services are always helpful
Customer services are always on hand when an issue arrises.
1 de julho de 2024
Avaliação não solicitada
First class support
Great support for what turned out to be a simple issue.
Very quick to respond and no bs. Thank you.
15 de abril de 2024
Avaliação não solicitada
Bascom know their stuff
Bascom answer the phone.
They know their product.
And they help when things go wrong.
Everyone should do all that but many don’t.
11 de março de 2024
Avaliação não solicitada
Quality products - Quality service
I cannot fault the customer service at Bascom. Always quick to respond and thorough. I can't recommend them highly enough.
20 de novembro de 2023
Avaliação não solicitada
Valuable Professional advice
Easy and quick access.
Valuable professional experience and advice
11 de dezembro de 2023
Avaliação não solicitada
Immediate response to all emails.
27 de novembro de 2023
Avaliação não solicitada
Good hardware, good customer service
Good hardware coupled with good customer service, what's not to like.
21 de novembro de 2023
Avaliação não solicitada
This is the worst cameras ever
This is the worst cameras ever
All what us saying about quality is no true
This camera can not read car plate reg from 5 meters during the day.I suffered big loses from theft and this cameras could not do anything
I spent all most 10000 pounds on 16 cameras and DVR plus installation since plug in from electrical source did not work
All them reviews are taken not from google
Its all false
4 de novembro de 2023
Avaliação não solicitada
Resposta da Bascom
Dear Goran,
Thank you for taking the time to share your feedback on Trustpilot. We sincerely apologize for the difficulties you've experienced with our CCTV system. We are committed to delivering high-quality products and ensuring customer satisfaction, and we regret that your experience did not meet these standards.
Regarding the camera's ability to capture clear images of car number plates, it appears that the settings of your system are not appropriately configured, particularly the zoom function and the stream quality (substream instead of mainstream). We would be more than willing to assist you in adjusting these settings to ensure your system operates at its best. Our technical team is ready to provide personalized support and guidance. Please contact us at 0121 368 0033 or info@bascom-cameras.co.uk.
Sincerely,
Jonathan
Excellent customer service
Emailed customer service for advice as a client was thinking of ordering a bascom camera system and I'd never fitted one before.Responce was quick and answered all my questions,so I was very happy and told my client to place the order.
21 de setembro de 2023
Avaliação não solicitada
Great company and service.Fantastic service very friendly and…
Fantastic service very friendly and helpful, answered all my queries about the wired Dome camera system. Would definitely recommend this company.
3 de agosto de 2023
Avaliação não solicitada
Great to talk to someone who listens
Great to talk to someone who listens, is knowledgeable and responds with appropriate advice. Thank you.
26 de julho de 2023
Avaliação não solicitada
I had an issue with one of my cameras.
I had an issue with one of my cameras.
Phoned Bascom and spoke to a technical adviser who resolved my issues. He was very polite and very knowledgeable about the product.
My cameras are now working fine.
Thank you Bascom.
14 de julho de 2023
Avaliação não solicitada
Great knowledge and service.
23 de junho de 2023
Avaliação não solicitada
James is a great BASCOM rep
James is a great BASCOM rep! Thanks for taking me through the options online and over the phone.
21 de junho de 2023
Avaliação não solicitada
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