I wish I had read the reviews before dealing with this lot. I ordered a P-shaped bath panel and I expected to get that, along with some screws and brackets that would form the "kit". What I got was a... Ver mais
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Veja o que dizem as avaliações
Pleased I didn’t read reviews before ordering! I ordered my modern panels for my corner bath that had a broken plastic panel that I couldn’t find a replacement until I found this sight. They delivere... Ver mais
A empresa respondeu
Ordered bath panel online and tried to contact company by telephone and email when after 2 weeks nothing had arrived, with no response. It was only after I stated that I would be attending directors... Ver mais
I'm normally so careful checking on companies before I buy, but I let myself down here. No bath panel and the company will not respond to phone calls, emails or web chats. Nothing. I have no idea... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
We offer the best selection of quality bath panels and accessories in the world. Our Aqua cloak bath panels are manufactured by us in our own UK factory using the highest quality moisture resistant MDF with the finest high gloss, super matt or wood grain finishes and are available in standard and made to measure sizes, in a variety of thicknesses for straight, corner, offset and P or L shaped shower baths, we can supply colour swatches for you to review in your own home to ensure you get exactly the right finish. As well as selling direct to the general public we are also trusted suppliers to the UK's top Hotel Chains, Construction Groups, Bathroom Showrooms, Plumbers Merchants etc. Trusted by the trade
Informações de contato
Unit 1 Manor Farm, ME7 2XH, Gillingham, Reino Unido
- sales@bathpanelstore.co.uk
- bathpanelstore.co.uk
2,2
Ruim
109 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 92% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Appalling
I wish I had read the reviews before dealing with this lot. I ordered a P-shaped bath panel and I expected to get that, along with some screws and brackets that would form the "kit". What I got was a load of loose MDF and at £389 I expected better. Enclosed was also a set of unintelligible instructions and the contact details for a fitter in the Southeast...I live in the Peak District! I have tried phoning several times a day since the pile of MDF arrived but it just goes to an automated message. I've also emailed several times with no response at all as I want to return it and get a refund. Their website says "We love to chat" but I'm guessing they are too busy chatting to each other to answer the phone or emails! The online chat is just useless AI that sends you round in circles. I have now instructed my bank to carry out an investigation and my next step is trading standards.
Avoid this lot and save your money and time, as well as a lot of hassle.
22 de maio de 2026
Avaliação não solicitada
Pleased I didn’t read reviews before…
Pleased I didn’t read reviews before ordering! I ordered my modern panels for my corner bath that had a broken plastic panel that I couldn’t find a replacement until I found this sight. They delivered as planned the very heavy box. My builder was a little skeptic about them but he done as requested and even he was impressed. So I thank bath panel store for my beautiful replacement. Glad it went well.
23 de maio de 2026
Avaliação não solicitada
Resposta da Bath Panel Store Limited
Thank you so much for taking the time to share this — we’re really pleased to hear how well everything turned out.
Corner bath panels can be tricky to replace, especially when the original plastic ones are no longer available, so it’s great to know our modern panels did the job. We’re also glad your builder was impressed once fitted — our moisture‑resistant MDF panels are designed to feel solid, look premium, and last far longer than the original plastic panels.
Thank you again for choosing Bath Panel Store and for trusting us with your replacement project. We’re delighted you’re happy with the result.
Great experience
Great experience
Before buying I checked Trustpilot and almost didn't go ahead with the job. But I couldn't find another supplier for what I needed, so decided to risk. It went very well. I bought the panel and the instalation. It wasn't cheap, but it was worth it. I recomend the company.
30 de abril de 2026
Avaliação não solicitada
Resposta da Bath Panel Store Limited
Thank you so much for taking the time to share this — especially over a bank holiday weekend. We’re really pleased to hear everything went smoothly and that both the panel and installation met your expectations.
We know it can feel like a leap of faith when you’re ordering something as specific as a bath panel, so it means a lot that you chose to go ahead with us. Your recommendation is genuinely appreciated, and we’re glad the finished result was worth it.
If you ever need anything else in the future, we’re here to help.
very bad service
i ordered a sheet of marine ply on the 23 of march 2026, emailed several times and still not recieved a reply.
i have tried to cancel my order as it has taken too long to get here.
no contact by phone or email.
very bad service
23 de março de 2026
Avaliação não solicitada
Resposta da Bath Panel Store Limited
Very sorry that this has happened, It looks like your order was lost by the workshop. As you understandably could wait any longer I have process a full refund for you.
Order Partly received
I have received part of my order however unable to contact anyone at this company to get update on the remaining items.
Wish I'd read previous reviews.!!!
I will give update if things get resolved.
***** 15/04/2026 Refund requested *****
If this goes unanswered which I expect it will I will need to go through the bank charge back route as the balance owed is under £100 pounds so I cannot use section 75
****** 17/042026 *********
Refund received with thanks.
Experience upgraded from 1 to 3 stars as the offset corner bath panel kit that I did receive on time, does appear to be of good quality. The company lets itself down due to the lack of response to phone calls and emails which is a real shame as I do believe that if they were more responsive to customers It could be a good business.
7 de abril de 2026
Avaliação não solicitada
Resposta da Bath Panel Store Limited
Im sorry for the mistake with packing your order, I have processed a refund for the missing items this morning. Sincere apologies
This site has to be a scam!
This is now the 5th day in a row I have tried to call their telephone contact number (provided by their chatbot), and every time it goes straight to an automatic voice message advising all operators are busy and instructs you to use the chatbot or send an email. NO WAY am I placing an order based on this, the negative reviews, the fact they ONLY seem to use AI and always wary of sites that continually have a sale on with a ticking clock…don’t wait, buy NOW (and then just resets after a few days).
Damn shame as was very interested to purchase their products.
13 de março de 2026
Avaliação não solicitada
Resposta da Bath Panel Store Limited
Thank you for sharing your concerns. We’re genuinely sorry that you weren’t able to reach us by phone. Our team works from a busy manufacturing workshop with machinery running throughout the day, which can make it difficult to hear incoming calls. This sometimes results in missed calls going straight to our automated message, and we understand how frustrating that must have been.
We want to reassure you that we are a real UK‑based business with a full team handling production, customer service and order fulfilment. Our chatbot is simply there to help when we’re unable to get to the phone — it isn’t the only way to contact us, and we always respond promptly to emails sent to sales@bathpanelstore.co.uk.
Regarding the sale timer, it’s part of our rotating promotional system and not intended to pressure anyone into purchasing. We appreciate your feedback on how this appears from a customer perspective.
We completely understand your caution, and we’re always happy to answer questions directly. If you’d like to discuss anything further or need reassurance before placing an order, please feel free to email us at sales@bathpanelstore.co.uk and a member of our team will get back to you.
Complete Nightmare of a Company
Complete nightmare of a company, I wished I had never placed an order.
AVOID -as there is no customer service and once order updates and timescales for delivery are NON EXISTANT.
I sorry that I never looked at other reviews before placing my order.
As mentioned by other customers you can never get to speak to a person in this company, as lines are always busy.
When you place a order, you do receive a standard order acknowledgement email.
On the email it lists delivery date and that you will receive an email when the order is collected by their courier.
Despite emailing the sales @ email address and also via the enquiry option on their web-site; - no email or response back.
I have not dealt with such a company that has no customer service, disregard / non-communication on orders placed.
I will be raising a case with their local Trading Standards Office.
Avoid - like the "Plague" !
24 de fevereiro de 2026
Avaliação não solicitada
Resposta da Bath Panel Store Limited
Thank you for taking the time to share your feedback. I’m genuinely sorry to hear about your experience and the frustration caused — that’s never the level of service we want for any customer.
We do our best to keep customers updated throughout the process, including sending order confirmations and dispatch notifications as soon as items leave our warehouse. I’m sorry if this didn’t come through clearly in your case. Our phone lines can be extremely busy at peak times, but we always aim to respond to every enquiry as quickly as possible, and it’s disappointing to hear that you felt unable to reach us.
I’d really like to look into your order personally and make sure everything is resolved for you. If you could email us with your name and order number, we’ll prioritise this and get back to you promptly.
Thank you again for your feedback — it helps us improve the service we provide.
After 5 years
After 5 years. YES 5 YEARS!! I've just received an answer to my review. You can't make it up can you. Absolutely useless company.
30 de janeiro de 2026
Avaliação não solicitada
Resposta da Bath Panel Store Limited
Thank you for sharing your concerns — it’s completely understandable to be cautious when researching a new retailer.
Bath Panel Store has been trading for over 13 years and has fulfilled more than 100,000 orders in that time. Historically, we focused on resolving issues directly with customers rather than replying publicly, which unfortunately left some older reviews without responses and created an unbalanced impression online.
At the start of 2026 we made a conscious effort to improve our communication and transparency, which is why you’ll now see us replying to all historical reviews and responding promptly going forward. Every reply is written by our team, and we’re also encouraging more of our happy customers to share their experiences so the full picture becomes clearer.
We’d be very happy to speak with you directly and answer any questions you may have about our products, service, or delivery. You can reach us at sales@bathpanelstore.co.uk — we’d genuinely welcome the chance to show you the level of service we provide every day.
Thank you again for your honesty. We hope we can earn your confidence
they have 250 pounds of my cash and i…
they have 250 pounds of my cash and i cant get hold of them ! Unless get product of refund soon will inform police and trading standards
30 de janeiro de 2026
Avaliação não solicitada
Resposta da Bath Panel Store Limited
H Ed, I received an email from you this morning asking to cancel your order and I refunded it before 12 o'clock today. Please be aware that it may take a few days for it to appear in your account.
Poor quality shower enclosure.
I have an issue with a 760mm quadrant shower enclosure I purchased in which the doors don't provide a seal when shut due to the glass on the doors not being straight. When the doors are brought together there is a gap at the top and the bottom of where the doors meet. I have emailed the company on two occasions with photos to try resolve the issue and have also tried calling them with no response whatsoever. I would be very grateful if you could get back to me. Invoice/order no. 1045/061025/48 Many thanks.
6 de outubro de 2025
Avaliação não solicitada
Resposta da Bath Panel Store Limited
Thank you for taking the time to share this, and I’m really sorry to hear about the issue with your 760mm quadrant enclosure. A gap between the doors is certainly not something you should be experiencing, and I completely understand your frustration — especially after trying to reach us without success.
We’ve clearly fallen short in responding to your emails and calls, and that’s something we’re actively working to put right. I’d like to look into your order personally and get this resolved for you as quickly as possible.
Please email us directly at sales@showerdoorstore.co.uk with your order number 1045/061025/48, and we’ll prioritise your case. If you’ve already sent photos, feel free to resend them so we can review the alignment issue and arrange the appropriate replacement or solution.
Thank you again for bringing this to our attention — we’ll make sure this is sorted for you.
Missing parts - impossible to contact about issue
Part of my order was not delivered, have reached out at both available email addresses multiple times, first about completing the order and then about a refund for the part never supplied, and there is no response from them even though it has been over a month since I contacted them the first time.
24 de novembro de 2025
Avaliação não solicitada
Resposta da Bath Panel Store Limited
Hi Emily, we dont seem to have any info about missing parts from your order, please email sales@bathpanelstore.co.uk with your order number and we will get that sorted for you immediately.
Unable to contact at all in any way so…
Unable to contact at all in any way so I have given up thank God I wasn't unlucky enough to be a customer!
7 de novembro de 2025
Avaliação não solicitada
Resposta da Bath Panel Store Limited
Thank you for sharing your feedback, and I’m really sorry to hear you had difficulty reaching us. That’s not the experience we want anyone to have, whether they’re a customer yet or not.
We’re a UK‑based business and we certainly don’t want anyone feeling they can’t get in touch. We’ve recently been reviewing and updating our communication systems, and it’s clear from your comment that we still have work to do.
If you ever do need anything from us, you can reach the team directly at sales@bathpanelstore.co.uk, and we’ll make sure your message is picked up.
Thank you again for highlighting this — it helps us improve.
Ordered Front and End panel
Ordered Front and End panel. Front panel floor sealing strip was damaged. Both front and end panels had slight warping/cupping. Followed Aquacloack guidelines and lay flat on floor and acclimatised to room. 6 days later still have slight warp. Both panels look nice and modern. However, I have emailed the sales team on 4 occassions and submitted an online form informing them of the damaged sealing strip and my concerns over the warping/cupping on both panels. Have had no response whats so ever and these panels were not cheap either. - not sure the description on their website meets my expectations - "luxury British made panels manufactured from quality materials with great workmanship offering great value for money!" I would not recommend these panels or using Bath Panel Store due to the lack of customer services.
29 de outubro de 2025
Avaliação não solicitada
Resposta da Bath Panel Store Limited
Our Bath Panels are made from moisture resistant MDF and like all MDF panes they can bow in certain environments and conditions, we always recommend that the panels are acclimatized and then fixed back firmly to a frame or battening, this ensures the panels are secure and remain straight when fitted. I Hope that helps, if you need any further info please contact us on sales@bathpanelstore.co.uk
Avoid like the plague
Avoid like the plague
I had purchased a large item to the cost £449, it wasn't going to arrive within the sites estimations, I had an additional 2 day window, I was informed it wasn't going to be delivered in that time frame so I requested a refund to which I've received no response, the item did arrive so I refused to take delivery as I had already bought and installed an alternative.
Now like many of the other reviews, I am being ghosted in a loop of failed web chat, no phone number and ignoring emails even though they are opening them
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Britanian.co.uk
25 de janeiro de 2026
Avaliação não solicitada
Resposta da Bath Panel Store Limited
Thank you for taking the time to share this, and I’m genuinely sorry for the experience you’ve had. A delayed delivery followed by unanswered messages is understandably frustrating, and it’s clear we haven’t met the standard of communication you should expect from us.
Your refund request should have been acknowledged promptly, and the fact that you felt you had no option but to refuse delivery shows how much we need to improve our response times. We’ve been reviewing our customer‑service systems recently, and feedback like yours highlights where those improvements still need to happen.
I also want to reassure you that we are a UK‑based business operating several specialist stores, and we take every customer issue seriously. You’re not being ignored — your messages simply haven’t been picked up as they should have been, and that’s on us.
If you can email us directly at sales@bathpanelstore.co.uk with your order details, we’ll prioritise your refund and make sure this is resolved properly.
Thank you again for raising this. Your feedback helps us put things right.
No one ever picks up the phone
No one ever picks up the phone. I have been trying to telephone you as my fitter is here trying to fit the bath panel. It is extremely warped and it has been in the same building acclimatising before fitting. I have emailed you, I need a call back or I will be writing further reviews on social media.
18 de setembro de 2025
Avaliação não solicitada
Resposta da Bath Panel Store Limited
Thank you for taking the time to share this, and I’m really sorry for the difficulty you’ve had reaching us — especially when your fitter is already on site. You shouldn’t be dealing with a warped panel, and I completely understand how frustrating this must be.
It’s clear that our phone and email response times haven’t met the standard you should expect, and we’re actively working to improve this. I’d like to get this resolved for you as a priority.
Please email us directly at sales@bathpanelstore.co.uk with your order details and the photos you mentioned, and we’ll make sure this is picked up urgently so we can arrange a replacement or the appropriate next step.
Thank you again for bringing this to our attention — we’ll get this sorted for you.
Bath Panel Purchase
I'm very pleased with the two piece bath panel supplied by this company. It is exactly what I wanted to complete the bath installation in a refurbished bathroom. Some of the negative reviews were of-putting but I'm pleased I went ahead with my purchase. The panel was manufactured to order and the company kept me informed on the progress of my purchase and delivery was spot on the day requested. Received well packaged to avoid damage. Good experience all round.
27 de junho de 2025
Avaliação não solicitada
Resposta da Bath Panel Store Limited
Thank you so much for taking the time to share your experience — it really means a lot. We’re delighted to hear that your made‑to‑order bath panel was exactly what you needed for your refurbishment, and that the delivery and packaging met your expectations.
We know that some of the negative reviews can be off‑putting, so we truly appreciate you giving us the opportunity to show what we aim to deliver every time: clear communication, careful manufacturing, and reliable delivery.
If you ever need anything else in the future, we’re always here to help. Enjoy the finished bathroom!
AVOID THIS COMPANY
AVOID THIS COMPANY. They took our money in good faith. Gave us a delivery date, then said no we cannot deliver it and gave us no option to find another courier, just said they will refund the money. Wasted our valuable time. We have people coming to stay and the bathroom looks a mess. Now we won't get one in time. My Husband is fuming. Shoddy service. Let's see if they give us our money back...
27 de maio de 2025
Avaliação não solicitada
Resposta da Bath Panel Store Limited
Thank you for sharing your feedback, and I’m genuinely sorry for the inconvenience this caused — especially with guests due to arrive. We completely understand how frustrating it is when plans depend on a delivery date and things don’t go as expected.
In this case, we weren’t able to meet the courier schedule for your location, and rather than keep you waiting any longer, we issued a full refund straight away. I appreciate that this still disrupted your plans, and I’m sorry for the time you feel was wasted.
We’re reviewing our delivery processes to prevent situations like this in the future, and your comments help us improve. If there’s anything further you’d like us to check or clarify, you’re welcome to contact us at sales@bathpanelstore.co.uk.
Thank you again for your feedback.
Great product, badly run company
I ordered 2 bath panels and a toilet seat at a cost of £450 ish, I got an email saying delivery would be 1 week and the bath panels were delivered on time and were fabulous, my builder said the best he had ever seen, so well made and fitted perfectly. However my toilet seat never turned up, thankfully I paid with PayPal and asked for a refund after 3 weeks of waiting and no replies to emails. I would avoid ordering a loo seat.
20 de fevereiro de 2025
Avaliação não solicitada
Resposta da Bath Panel Store Limited
Thank you for taking the time to share such a detailed review. We’re really pleased to hear how happy you were with the bath panels — it’s great to know they arrived on time and that your builder rated the quality so highly.
That said, I’m genuinely sorry about the issue with the toilet seat and the lack of communication around it. That’s not the level of service we aim to provide, and I completely understand your frustration after waiting three weeks with no update. Your refund request being handled through PayPal shouldn’t have been necessary, and we’re reviewing our processes to make sure situations like this don’t happen again.
We really appreciate your feedback — both the positive and the critical — as it helps us improve and deliver a more consistent experience across all products.
If you ever need anything in the future, you’re welcome to reach us directly at sales@bathpanelstore.co.uk.
Seems like a scam business
I've been trying to contact this company for 2 months. I sent an enquiry in Feb and was surprised they didn't want to make a few hundred pounds.
I chased on Monday and waited but heard nothing.
I then tried using their webchat this morning which puts you in a circle telling you to email them?
So I tried calling but the automated line doesn't ever connect to anyone and says to use the webchat - which says to use the email - which doesn't get picked up.
I'm glad I've just seen all the reviews here so I know to give up as the company is obviously a scam.
7 de março de 2025
Avaliação não solicitada
Resposta da Bath Panel Store Limited
Thank you for taking the time to share your experience, and I’m genuinely sorry for the difficulty you’ve had reaching us. This absolutely isn’t the level of service we aim to provide, and I understand how frustrating it must feel when you’re trying to place an order and can’t get through.
We’re a UK‑based business manufacturing and supplying made‑to‑measure bath panels, and we certainly aren’t a scam. It’s clear from your comments that our communication systems haven’t worked as they should for you, and that’s something we’re actively addressing. Our phone and chat systems have recently been updated, and we’re working to ensure enquiries are picked up promptly and routed to the right team.
If you’re still open to it, I’d really like to look into your enquiry personally and get this resolved. You can reach us directly at sales@bathpanelstore.co.uk, and I’ll make sure you receive a proper response.
Thank you again for highlighting this — feedback like yours helps us improve.
Really impressed
Really impressed. Ordered new bath panels, plinth and fitting kit on 20 February. Delivered today to NI on 6th March. Perfectly packaged. Really good quality. Exactly what I ordered. I had seen all the poor reviews so panicked a bit, but I'm delighted with the panels, packaging and delivery.
6 de março de 2025
Avaliação não solicitada
Resposta da Bath Panel Store Limited
Thank you so much for sharing your experience — we’re delighted to hear that everything arrived safely in Northern Ireland and that the panels, plinth and fitting kit were exactly what you were hoping for. It’s great to know the quality and packaging met your expectations.
We understand that some of the negative reviews can be worrying, so we really appreciate you giving us the chance to show what we aim to deliver every time: well‑made products, careful packaging and reliable delivery.
If you ever need anything else in the future, we’re always here to help. Enjoy the finished bathroom!
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