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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I hate to leave reviews like this , especially when you do some great work but i have to say one of your staff members on Friday 6th March in Crufts was beyond rude to me and my family. He called us t... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The team at Battersea is incredible! We rehomed a Battersea cat recently and the entire process, from applying, to matching, and being able to bring home our new pet has been very well managed and str... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We never felt pressured to make a decision without time to discuss what we wanted to do. And we appreciate all the backup which Battersea have place to support us. Adopting a dog can have it's challen... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I have adopted over 10 rescue dogs & have to say Battersea was by far the best experience I have had. Applied Thursday, got call Friday & arranged viewing for Saturday. Took my dog along & meet... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Caridade

Escrito pela empresa

Battersea is here for every dog and cat, and has been since 1860. For 160 years, we've gone from one home in London to three rescuing and rehoming centres across the country and have cared for over three million vulnerable animals.


Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

244 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 69% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Do not trust this organisation they don't

Killed such a lovely dog...I really love her but wanted them to rehome her.such a caring and dog .she would of easily been rehomed.a loving girl..change of circumstances made me give her up ..dont understand why why!!

4 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Windsor Battersea Dogs Home Recommended

Leagh and Hannah, who both work at Battersea Dogs Home Windsor, were so helpful in supplying all the necessary information and advice prior to us rehoming Blossom, our beautiful Greyhound. We were not rushed into making any commitment to rehome, and they took their time in explaining the characteristics of rehoming a Greyhound. Their help was invaluable. I would 100% recommend anyone interested in rehoming a dog, to get in touch with Battersea Dogs Home in Windsor. I can't thank them enough for introducing Blossom to us and the love she has given us ❤️.

19 de março de 2026
Avaliação não solicitada
logotipo da Battersea

Resposta de Battersea

Hi Denise. Thank you for your lovely words and review. We're so glad that our amazing rehoming team at BOW were able to help match you with Blossom! We wish you all the best in your future together! Thank you for your ongoing support and for choosing rescue 💙

Avaliado com 1 de um total de 5 estrelas

I really can not understand why I have…

I really can not understand why I have not had a single match for a dog. After three months told in a strange way to look else where. Own my home have large secure garden.Partner works from home no children. Had a rescue dog before from RSPCA he lived with us for 15 years untill he passed away. Was looking for any terrier type as my last one was a patterdale. Feel rather miffed why not suitable and to look else where after 3 months waiting.

25 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Incredible team and a wonderful cause

The team at Battersea is incredible! We rehomed a Battersea cat recently and the entire process, from applying, to matching, and being able to bring home our new pet has been very well managed and straightforward. We're very thankful to the team for the work they do and how well they look after the animals in their care.

7 de março de 2026
Avaliação não solicitada
logotipo da Battersea

Resposta de Battersea

Hi Susan, Thank you so much for sharing your rehoming journey and experience. We're so glad that you've felt supported throughout the process. Thank you for choosing rescue 💙

Avaliado com 5 de um total de 5 estrelas

Grayson is a great addition to our home…

Grayson is a great addition to our home and family, after losing my partner his filled a great gap our life’s, staff are so supportive every where was clean we spent the day to get to know Grayson and the staff, after care is fantastic, I’d recommend Battersea for rehoming 💯 thanks guys

22 de fevereiro de 2026
Avaliação não solicitada
logotipo da Battersea

Resposta de Battersea

Hi Carol, thank you for your kind words. We're so happy that our amazing team could help you with your rehoming journey. It's wonderful to hear that Grayson has settled in well. Thank you for choosing rescue! 💙

Avaliado com 5 de um total de 5 estrelas

I have adopted over 10 rescue dogs &…

I have adopted over 10 rescue dogs & have to say Battersea was by far the best experience I have had.
Applied Thursday, got call Friday & arranged viewing for Saturday. Took my dog along & meet was very well done. No rushing & thorough.
Was easy to adopt & got lots of info, enough food for fortnight, collar & lead.
Great folder with everything you need.
Got a follow up call a week later & all great.
Fab.

28 de fevereiro de 2026
Avaliação não solicitada
logotipo da Battersea

Resposta de Battersea

Thank you so much for your lovely review and for giving so many rescue dogs a home over the years. We’re delighted to hear that you had such a positive experience adopting from Battersea. It’s great to hear our amazing team made the process smooth and supportive for you. We wish you many happy years together! Thank you for choosing rescue! 💙

Avaliado com 1 de um total de 5 estrelas

I hate to leave reviews like this

I hate to leave reviews like this , especially when you do some great work but i have to say one of your staff members on Friday 6th March in Crufts was beyond rude to me and my family. He called us to come over as we were passing ( we were leaving) and i politely declined and said no thank you and we continued to walk away. I could then hear him making rude comments about me to another member of your staff on the stall and sniggering. Will definitely be avoiding your stall if you are at Crufts next year. No one deserves to be subjected to that type of behaviour.

6 de março de 2026
Avaliação não solicitada
logotipo da Battersea

Resposta de Battersea

Hi Hannah, Thank you for sharing this feedback with us, we're sorry to hear that you had this experience. Battersea prides itself on a high standard of ethical fundraising and we hold the agencies we work with to account to ensure that we follow regulations, meet our own high standards and exceed the public’s expectations. It's important that we know about incidents like this, so that we can address them with the fundraisers and fundraising agencies that act on our behalf. If you are able, we would value more information so that we can look into this further and take any appropriate action, if you could email fundraising@battersea.org.uk with more details we'd appreciate your time. Thank you again for bringing this important matter to our attention.

Avaliado com 5 de um total de 5 estrelas

Excellent support from all the staff…

Excellent support from all the staff who always call you back.No problem is to small.

After care is also great.

Big shout to the wonderful job all the staff at Battersea do

24 de fevereiro de 2026
Avaliação não solicitada
logotipo da Battersea

Resposta de Battersea

Hi Karen, thank you so much for your kind review. We’re so glad to hear you felt supported by our team and that our aftercare has been helpful. Thank you for your support and for choosing rescue. 💙

Avaliado com 5 de um total de 5 estrelas

Everyone at Battersea that helped with…

Everyone at Battersea that helped with the adoption of Bear was extremely helpful, understanding and clearly cared about our beautiful boy.

We have been gifted with an amazing new member to our family and will be forever grateful x

23 de fevereiro de 2026
Avaliação não solicitada
logotipo da Battersea

Resposta de Battersea

Hi Emily, Thank you for your kind words. We’re so pleased to hear that Bear has found a wonderful home with you and is settling in well. We are wishing you both many happy years together. Thank you for choosing rescue! 💙

Avaliado com 5 de um total de 5 estrelas

Incredible experience

The entire team were amazing and incredibly helpful. From the first phone call saying they had a kitten for us to the follow up to find out how our first night was and how he has settling in.
Thank you for the little bundle of energetic fur that you matched our family with.

15 de fevereiro de 2026
Avaliação não solicitada
logotipo da Battersea

Resposta de Battersea

Hi Robyn, thank you for your review. We're so glad that our amazing cattery team were able to support you and match you with your new family member. It's lovely to hear that he is settling in well. We wish you all the best in your future together! Thank you for choosing rescue! 💙

Avaliado com 5 de um total de 5 estrelas

Fantastic facility for cats and dogs

Fantastic facility for cats and dogs. Great care for the entire process. We are very happy with Battersea cats and dogs for their professionalism and dedication.

13 de fevereiro de 2026
Avaliação não solicitada
logotipo da Battersea

Resposta de Battersea

Thank you for your kind words and review 💙

Avaliado com 5 de um total de 5 estrelas

Outstanding Care and Support from Start to Finish

Our experience with Battersea has been outstanding. The love, care and professionalism shown by every member of staff was truly impressive. From the first introduction to the comprehensive welcome pack, the information provided about how to support and train our new pet was incredibly valuable and reassuring.
It’s very clear that the dogs are well looked after and genuinely cared for while they are at Battersea. We felt supported throughout the process and never rushed or pressured.
We would absolutely choose to rehome from Battersea again and are so grateful for everything they do ⭐⭐⭐⭐⭐

15 de fevereiro de 2026
Avaliação não solicitada
logotipo da Battersea

Resposta de Battersea

Thank you so much for sharing your rehoming journey and experience. We're so glad that you've felt supported throughout the process. Thank you for choosing rescue 💙

Avaliado com 5 de um total de 5 estrelas

Battersea are always so helpful

Battersea are so helpful with giving advice and support every step of the way. Their re-homing team is always there if needed.
I have fostered many cats for Battersea, I highly recommend the role and everyone is always so supportive.
So now I have been paired with my 'forever' cat and we are both very happy!

8 de fevereiro de 2026
Avaliação não solicitada
logotipo da Battersea

Resposta de Battersea

Thank you so much for sharing your kind words. We appreciate your support 💙

Avaliado com 5 de um total de 5 estrelas

Re-home if you can, please.

I have just re-homed my fourth Battersea Dog, three previously from Battersea Old Windsor and my latest addition to the family was from Battersea Central. I cannot praise enough the love and care that is given to all of the cats and dogs from the wonderful team of Battersea staff. They give the best advice and have great knowledge regarding each individual animal that they are concerned with. I encourage people to re-home rather than buy a pup or kitten, there are so many dogs and cats that need loving, safe homes. I am so lucky to have had such wonderful dogs over the last 30 years from Battersea, even if you can’t re-home help can always be given by sponsoring a kennel or donating directly. Thank you Battersea for all that you do, I am forever in your debt. 🐾🐾🐾

16 de fevereiro de 2026
Avaliação não solicitada
logotipo da Battersea

Resposta de Battersea

Hi Marion, thank you so much for your kind words and for sharing your rehoming experiences with Battersea. We're so glad that our amazing teams at BOW and London could help you find your perfect matches across 30 years! It's supporters like you that truly help us change the lives of every dog and cat. We greatly appreciate your support. Thank you for choosing rescue! 💙

Avaliado com 5 de um total de 5 estrelas

The whole experience was amazing. And something we will never forget

The whole experience was amazing. The staff were very professional and helpful. They truly understand and love the animals they care for.they explained and made sure we understood everything. It was such a loving and caring environment. Every step was so professional. You should be very proud of your staff ❤️

8 de fevereiro de 2026
Avaliação não solicitada
logotipo da Battersea

Resposta de Battersea

Hi Prince. Thank you for your kind words and review. It's lovely to hear that you enjoyed your visit to Battersea and thank you for choosing rescue! We're very proud of our London centre and do everything we can to make it the perfect place for our animals whilst they wait for their forever home. 💙

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