Terrible customer service ! Avoid this company ! I ordered a dress that I’d seen on Facebook a few times, so decided to try it. The fabric quality is poor, it’s extremely over sized and I’ve emailed... Ver mais
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Veja o que dizem as avaliações
Didn’t expect the cuffs to have no rough threads at all, so I ended up wearing it straight out the bag and never reached for my old cardigan again.
They work to an extent: only cope with small leakages and become smelly by the end of the day. Also water doesn’t wick away very quickly so pants can feel wet. Reverted to using moderate absorbency's... Ver mais
Bought a bag which I loved. Unfortunately the strap started tearing. I got a reply quickly with a friendly representative from customer service. A new bag was shipped promptly. Very happy with my expe... Ver mais
2,6
Ruim
84 avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Respondeu a 96% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Terrible customer service
Terrible customer service ! Avoid this company !
I ordered a dress that I’d seen on Facebook a few times, so decided to try it. The fabric quality is poor, it’s extremely over sized and I’ve emailed twice now to request a return address (as per their website returns policy), but I’m still being ignored ! I can almost write the next part …. I’ll be too late to return !
1 de junho de 2026
Avaliação não solicitada
Ordered a dress I had had my eye on for…
Ordered a dress I had had my eye on for ages thought I’d take the plunge. Took a while to come but when it did hated the material and was dragging on the floor. Tried to arrange return and refund but was persuaded to not return as would be costly in the end they offered me £18 (dress was £26 with £3 delivery) I have begrudgingly agreed but now I wait to see if I get any money. Avoid don’t buy especially if it’s not right
24 de maio de 2026
Avaliação não solicitada
Resposta da Baybyy
Dear Customer, thank you very much for your valuable feedback.
We are deeply sorry to hear that you are dissatisfied with the quality of the product you purchased. It is our responsibility to ensure that every product meets our quality standards, and clearly, on this occasion, we have failed to meet your expectations. We fully understand your disappointment and take your shopping experience very seriously.
Please send details of the specific issue and the relevant order information to our customer service email address: service@baybyy.com. Our service team will contact you within 24 hours to verify and address the issue, and provide you with a satisfactory resolution.
We would like to offer our sincere apologies once again for this unpleasant shopping experience, and thank you for your trust and patience. We look forward to the opportunity to provide you with a better service in the future.
Kept it on after unboxing
Didn’t expect the cuffs to have no rough threads at all, so I ended up wearing it straight out the bag and never reached for my old cardigan again.
24 de abril de 2026
Want to return an item
Want to return an item. Told address abroad so will be expensive. Offered half price.
All I want is a return address and my money back…..
8 de abril de 2026
Avaliação não solicitada
Resposta da Baybyy
Dear customer, thank you very much for sharing your feedback with us.
We are deeply sorry to read about your experience. It is our responsibility to provide you with a perfect experience, and clearly, we failed to do so this time. We completely understand your disappointment and frustration. Please send the details of your situation to: service@baybyy.com , and our customer service team will contact you within 24 hours to resolve the issue and hopefully make amends for this oversight.
We apologize again for any inconvenience caused and thank you for your trust and patience.
Ordered toe nail clipper sent 10-98…
Ordered toe nail clipper sent 10-98 ...have received nothing. Complete scammers ....
27 de março de 2026
Avaliação não solicitada
Resposta da Baybyy
Dear Customer, thank you so much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your feelings. We promise to prioritize your issue and resolve it as quickly as possible. If you have not received your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address: service@baybyy.com . Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
Warning
Warning! Do not buy from this company! They are a scam company. They sell faulty products and refuse to refund you. I have sent numerous emails and they still will not refund me.
Baybyy do not comment on this post asking me to contact you, there is ZERO point as you have ignored me countless times. I will never order from you again.
25 de março de 2026
Avaliação não solicitada
Resposta da Baybyy
Dear Customer,
We are truly sorry for the terrible experience and deep disappointment you have suffered. We fully understand your frustration and regret all the inconvenience this has caused you.
We sincerely value every customer's experience and take your feedback very seriously. If you are willing to give us a chance, please kindly check and send your valid order information, and our dedicated team will prioritize handling your issue properly. Thank you.
Great Product Selection at Competitive Prices
Great product offerings at competitive pricing. However, shipping is rather slow.
28 de fevereiro de 2026
Excellent Customer Service
Our order took a few weeks to arrive, but everything was correct and just as we requested. The customer service was excellent, with quick and helpful responses to our emails.
19 de janeiro de 2026
Item had hole in leg
3 de dezembro de 2025
Avaliação não solicitada
Resposta da Baybyy
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and are committed to remedying it. To expedite your response, please contact our customer service email: service@baybyy.com. Our dedicated customer service team will provide you with detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
The product arrived relatively quickly
The product arrived relatively quickly, all as described and a perfect little kit
30 de outubro de 2025
Avaliação não solicitada
Storytime With Santa
Santa was amazing, kids loved him, worth every penny. I love Lovely venue
13 de dezembro de 2025
Avaliação não solicitada
Lovely item
Quick delivery. Good communication.
Lovely item, i just ordered the wrong size, i would certainly order a smaller size next time.
12 de dezembro de 2025
Avaliação não solicitada
Very easy to order and came really…
Very easy to order and came really quickly they are exactly what they say, bought these for my great nieces for Christmas so hopefully they love them
28 de novembro de 2025
Avaliação não solicitada
Quick delivery
Quick delivery, these look like good fun, bought 3 packs for Christmas presents.
1 de dezembro de 2025
Avaliação não solicitada
Problem resolved
My query has been resolved quickly by the team.
23 de novembro de 2025
Avaliação não solicitada
nail art
the person it was bought it for is very happy and is enjoying sharing with her friends
13 de novembro de 2025
Avaliação não solicitada
Product is aweful
Product is aweful. Not the correct colour at all. Very cheap
3 de dezembro de 2025
Avaliação não solicitada
Resposta da Baybyy
Dear valued customer, thank you very much for taking the time to share your feedback with us.
We sincerely apologize that your recent experience did not meet your expectations, and we completely understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We take responsibility for every product. Please send your detailed information to our customer service email address: service@baybyy.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us an opportunity to make amends. Thank you very much.
Charge doesn't last and charging…
Charge doesn't last and charging nothing like the advert
1 de novembro de 2025
Avaliação não solicitada
The calender is beautiful
The calender is beautiful, it can on time , I'm opening 1st one today, it was easy to order.
I will definitely order again.
23 de outubro de 2025
Avaliação não solicitada
This site is a scam
This site is a scam, do not order.
Item not delivered following it being ordered on 28th September.
Phone number not connectable and they have failed to respond to my emails.
Will be reporting it as a fraudulent site
1 de dezembro de 2025
Avaliação não solicitada
Resposta da Baybyy
Dear Customer, thank you so much for taking the time to share your feedback. We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your feelings. We promise to prioritize your issue and resolve it as quickly as possible. If you have not received your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address: service@baybyy.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
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