We have been talking to a girl called Jessica . We are undecided where to go on holiday . Her customer service and understanding has been so refreshing . I would have no problem booking a holiday thr... Ver mais
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Veja o que dizem as avaliações
Excellent service from Dylan Perera. He was extremely patient, helpful, and went above and beyond to find us the best deal for Japan trip. Nothing was too much trouble, and he made the whole process s... Ver mais
Booked a holiday to Disneyland Paris for December 2027, had Dylan support me with this he was extremely helpful also patient as my first time booking with bayfinch. He answered all my questions and ad... Ver mais
I’ve been dealing with Richard planning a very special trip for myself and my son and I can’t recommend him highly enough! Quick to respond and worked out great itinerary for us
Detalhes da empresa
Escrito pela empresa
Bayfinch Holidays UK is an established online travel company specialising in creating personalised holidays tailored to your plans, preferences and budget. With over three years of experience, we have built our reputation around personal service, attention to detail and reliable support from the moment you make an enquiry until you return home. Our dedicated team of experienced travel professionals takes care of the details, from arranging flights and accommodation to transfers, excursions and other travel requirements. We take the time to understand what you’re looking for and work closely with you to create a holiday that’s right for you. Whether you’re looking for a relaxing beach escape, a city break, a family holiday, a multi-destination adventure or something completely bespoke, we’re here to make the planning process straightforward and stress-free. With hundreds of Trustpilot reviews from travellers who have trusted us with their holidays, we’re proud of the reputation we have built and the trust our customers continue to place in Bayfinch Holidays. Your holiday, carefully planned. Your journey, personally looked after.
Informações de contato
10 MONTACUTE ROAD, SM4 6RL, MORDEN, Reino Unido
- 0204 520 4046
- info@bayfinchholidays.co.uk
- bayfinchholidays.co.uk
4,9
Excelente
961 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great service
I had an appointment to look into a trip and I was extremely well looked after by Greg. He was very friendly, professional, and helpful throughout the whole process. He took the time to answer all my questions and made everything feel easy and stress-free. Excellent customer service from start to finish!
21 de maio de 2026
Avaliação não solicitada
Mark was absolutely amazing throughout…
Mark was absolutely amazing throughout the whole process. He explained everything clearly, replied very quickly, and helped me find exactly what I wanted for my holiday. Everything was done fast and smoothly, and he offered great prices too.
Thank you so much, Mark, for your excellent service and kindness. Highly recommend!
18 de maio de 2026
Avaliação não solicitada
I have been dealing with Mark and he is…
I have been dealing with Mark and he is knowledgeable, efficient and polite. I am looking to book my multi trip holiday with Mark soon. Keep up the good work !
18 de maio de 2026
Avaliação não solicitada
I am thrilled with the brilliant…
I am thrilled with the brilliant service. Fast, friendly, and extremely helpful service i got from Dylan. Couldn’t ask for more. I raise my flag high his so good and very patient. Thank you for employing such good people.
18 de maio de 2026
Avaliação não solicitada
Richard was very helpful in booking our…
Richard was very helpful in booking our holidays. Very prompt responses and made the requested changes when i needed to change my package. I have my holiday booked for november look forward to it. Everything has been booked very neatly.
16 de maio de 2026
Avaliação não solicitada
Wonderful experience
Wonderful experience. Dylan guided us through our the process and he was very understanding. I had plenty of questions as it was my first trip, but Dylan made it very easy and comfortable.
Would definitely recommend him to everyone.
12 de maio de 2026
Avaliação não solicitada
Although we decided on a different…
Although we decided on a different holiday,Greg was extremely helpful with my request. Very detailed answers and clear pricing.Will definitely look to use you in the future
12 de maio de 2026
Avaliação não solicitada
Resposta da Bayfinch Holidays
Hi Emma,
Thank you so much for your lovely feedback! We’re delighted to hear that Greg was extremely helpful and provided detailed information and clear pricing throughout your enquiry.
While we’re naturally disappointed that you decided on a different holiday, we truly appreciate you considering us and are very pleased to hear you would look to use us in the future. We’ll be sure to pass your kind comments on to Greg.
Wishing you a fantastic holiday and we hope to assist you again in the future!
Warm regards,
Bayfinch Holidays UK - Customer Support
Absolutely amazing communication and…
Absolutely amazing communication and service by Jessica and Austin .. from when I first contacted them to the final completion of my 12night holiday. They went above and beyond with my request and a few back and forth changes to the booking. Would 100% book again with both Jessica and Austin in the future. So excited and grateful for the package they have put together for me and my family 😀
11 de maio de 2026
Resposta da Bayfinch Holidays
Hi Daljit,
Thank you so much for your amazing review! It means a lot to hear that Jessica and Austin were able to make the whole booking process smooth and enjoyable for you from start to finish.
We know family holidays are incredibly special, so we’re delighted that the package put together for your 12-night trip was exactly what you were looking for. We’re also really pleased that the team could assist with all the changes and requests along the way to make everything just right for you.
Your kind words and recommendation truly mean a great deal to us. We hope you and your family have the most incredible holiday, and we’d absolutely love to help you plan your next adventure in the future!
Warm regards,
Bayfinch Holidays UK - Customer Support
Holiday to Thailand.
messaged regarding a holiday to Thailand and spoke with Russel. Russel was very quick to respond to me with details and good price for my holida Russel was very knowledgeable, not pushy and very pleasant. Unfortunately my husband changed his mind about destination so I didn't book the holiday. I will not hesitate to deal with Russel in future. His customer service was 100%.
10 de maio de 2026
Avaliação não solicitada
Resposta da Bayfinch Holidays
Hi Trisha,
Thank you so much for your wonderful review! We’re delighted to hear that Russel was able to assist you promptly with your Thailand holiday enquiry and provide knowledgeable, friendly, and pressure-free service throughout.
Although we’re sorry that the destination plans changed and the booking didn’t go ahead this time, we truly appreciate your kind words and are so pleased to hear that you would happily deal with Russel again in the future. We’ll be sure to pass your lovely feedback on to him.
Thank you again for taking the time to share your experience, and we hope to help you plan a fantastic holiday in the near future!
Warm regards,
Bayfinch Holidays UK - Customer Support
Thailand
Hi
I'm just in the process of booking a trip to Thailand. Mark has been so helpful and super efficient. A credit to your company.
9 de maio de 2026
Avaliação não solicitada
Resposta da Bayfinch Holidays
Hi Carla,
Thank you so much for your lovely feedback! We’re delighted to hear that Mark has been so helpful and efficient while assisting with your Thailand booking.
It’s wonderful to know that your experience has been such a positive one and that Mark has made the booking process smooth and enjoyable for you.
We truly appreciate your support and hope you have an amazing trip to Thailand!
Warm regards,
Bayfinch Holidays UK - Customer Support
Jessica was very supportive and…
Jessica was very supportive and helpful. She answered all of my questions and concerns. And eased any worries I had. She was very reassuring and helpful.
Thankyou very much Jessica for all your help.
10 de maio de 2026
Avaliação não solicitada
Resposta da Bayfinch Holidays
Hi Abida,
Thank you so much for your kind review! We’re delighted to hear that Jessica was able to support and reassure you throughout the booking process, answering all your questions and easing any concerns you had along the way.
It’s wonderful to know that you felt well looked after and supported throughout your experience. We truly appreciate your lovely feedback and thank you again for choosing us!
Warm regards,
Bayfinch Holidays UK - Customer Support
Misleading prices
Misleading prices, over £600 more than the advertised price. All a con to get your details. Natasha then begs for reviews despite not being able to deliver the holiday. Steer well clear.
8 de maio de 2026
Avaliação não solicitada
Resposta da Bayfinch Holidays
Hi Heidi, we’re sorry to hear you were disappointed with the pricing provided.
We would like to clarify that the advertised lead price was clearly stated as being valid only for selected travel dates between November and February, as mentioned in the offer’s terms and conditions. The travel dates you requested for the end of March fall during Japan’s peak cherry blossom season, when flight and hotel prices are significantly higher. Therefore, the advertised lead price from Manchester Airport could not be honoured for those dates.
We always aim to provide transparent pricing based on the requested travel period and live availability at the time of enquiry. We appreciate your feedback and wish you all the best with your future travel plans. 😊
Warm regards.
Bayfinch Holidays UK - Customer Support
Just booked a trip with the help of…
Just booked a trip with the help of Mark. He was very helpful and accommodated my requests. Also very quick to respond to any questions.
7 de maio de 2026
Avaliação não solicitada
Resposta da Bayfinch Holidays
Hi David,
Thank you so much for your lovely review! We’re delighted to hear that Mark was able to help with your booking and accommodate your requests. Providing quick responses and excellent customer service is always our priority.
We truly appreciate your trust in us and hope you have an amazing trip. Please don’t hesitate to reach out if you need any further assistance before your holiday.
Warm regards.
Bayfinch Holidays UK - Customer Support
My trip to SK and Japan. The agents were always very prompt in…
The agents were always very prompt in getting back to me and had all the answers that I needed. Dylan particularly was extremely calm and patient with me when trying to sort things with my friend who in the end bowed out of the trip. He is an excellent travel agent!!
6 de maio de 2026
Resposta da Bayfinch Holidays
Hi Estelle,
Thank you so much for taking the time to share your experience! We’re delighted to hear that our team was able to assist you promptly throughout your South Korea and Japan trip planning.
A special thank you for your kind words about Dylan — we’re very pleased to hear he was calm, patient, and supportive while helping you through the changes to your booking. We’ll be sure to pass your feedback on to him.
We truly appreciate your trust in us and hope you have an unforgettable trip. Please feel free to reach out if you need any further assistance before your holiday.
Warm regards,
Bayfinch Holidays UK - Customer Support
We are currently at the initial booking…
We are currently at the initial booking stage as there is a lot of choice however Greg has provided superb service so far and when we are ready to book we will be booking with Greg. He has been polite courteous informative and nothing has been too much trouble. He has really listened to what we are looking for and provided options that really suit. Thank you so much
6 de maio de 2026
Avaliação não solicitada
Resposta da Bayfinch Holidays
Hi Helen,
Thank you so much for your wonderful review! We’re delighted to hear that Greg has provided such superb service and has been able to guide you through the initial planning stage with care and attention.
It’s great to know that he has taken the time to listen to exactly what you’re looking for and provide suitable options tailored to your needs. We’ll be sure to pass your kind comments on to Greg — he’ll be thrilled to hear them.
We truly appreciate your trust in us and look forward to helping you book an amazing trip when you’re ready. Thank you again for your lovely feedback!
Warm regards,
Bayfinch Holidays UK - Customer Support
Jessica has been very helpful
Jessica has been very helpful
6 de maio de 2026
Avaliação não solicitada
Resposta da Bayfinch Holidays
Hi Mizaan,
Thank you for your lovely feedback! We’re delighted to hear that Jessica was very helpful throughout your experience with us.
Warm regards,
Bayfinch Holidays UK - Customer Support
I spoke to mark And he answered all my…
I spoke to mark And he answered all my queries and resolved everything with professional answers very pleased with the outcome ..
He was very my patient with me as i was very unsure .
Highly recommend this company and Mark especially..
4 de maio de 2026
Avaliação não solicitada
Resposta da Bayfinch Holidays
Hi Rachel,
Thank you so much for your wonderful review! We’re delighted to hear that Mark was able to answer all your queries and resolve everything professionally, leaving you pleased with the outcome.
We’re especially happy to hear that he was patient and supportive throughout the process, helping you feel more confident and reassured. We’ll be sure to pass your kind comments on to him.
Thank you again for your recommendation and for choosing to book with us. We truly appreciate your support!
Warm regards,
Bayfinch Holidays UK - Customer Support
Richard gave me all the relevant…
Richard gave me all the relevant details in a good time frame. Nothing wrong with the service at all. We just found the holiday cheaper elsewhere.
5 de maio de 2026
Avaliação não solicitada
Resposta da Bayfinch Holidays
Hi Sue,
Thank you for taking the time to leave us a review. We’re pleased to hear that Richard provided all the relevant information promptly and that you were happy with the service received.
While we’re naturally disappointed that you found an alternative holiday elsewhere, we truly appreciate you considering us and hope we may have the opportunity to assist you with your future travel plans. Wishing you a fantastic holiday!
Warm regards,
Bayfinch Holidays UK - Customer Support
Richard was great in understanding our…
Richard was great in understanding our needs for our holiday.
He was patient and took time and his customer service was second to none.
5 de maio de 2026
Avaliação não solicitada
Resposta da Bayfinch Holidays
Hi Jyotsna,
Thank you so much for your lovely feedback! We’re delighted to hear that Richard took the time to understand your holiday requirements and that you found him patient, informative, and supportive throughout.
We truly appreciate you taking the time to share your experience!
Warm regards,
Bayfinch Holidays UK - Customer Support
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