Bbbgem Avaliações 245

Beautiful ring but not exactly what I wanted/ was hoping for. A bit too think and uncomfortable due to the diamond placements. I ordered a custom ring so that it would fit nicely with my engagement ring but it doesn't exactly do that.

I ordered a wedding ring and it shipped quickly. When it didn't arrive I contacted Emi and promptly figured out that I had given the wrong mailing address. After a few weeks of the post office figuring things out Emi shipped it again to my correct address and I'm thrilled with it! Would do business again.

Exactly what i wanted and a good customer service.

Thank you.

Exactly what I ordered. Looks as good in person as it does in the photos. Good communication. Was told how long would take. Was shipped right on time. Thank you.

The ring was beautiful and everything we had hoped for! I am a little worried about how dainty the band is but as of now it looks beautiful and well made my girlfriend absolutely loved it.

Ordered an amethyst Engagement ring And it was delivered in just over four weeks. Which is roughly the time frame promised. Ring was great quality and she loved it. They were relatively quick to reply and give updates.

Please read in full. I fell in love with a moissanite ring from BBBGEM while looking for an engagement ring. My now husband bought the ring in Dec. 2021 and proposed in early 2022. My ring arrived from BBBGEM with a Charles & Colvard warranty card for free repairs or replacements, which I immediately entered into the Charles & Colvard website, and it was accepted. I was very protective of the ring and felt good knowing that we had the warranty just in case.
Then two months before our wedding (March, 2023), I noticed that the center stone, a moissanite, had chipped. I was distraught. I immediately contacted Charles & Colvard about the warranty, and they told us it would be easiest to contact the seller and have them handle the situation. My husband immediately emailed BBBGEM (they don’t have a customer service number - red flag number 1), who’s suggested solution was for us to buy a new moissonite stone from them. No way - we had already spent a lot of money on the ring. Plus at that point, we weren’t totally sure we trusted the quality of their stones given that this other one had just chipped (even with me being so careful with it). We recontacted Charles & Colvard and let them know that BBBGEM wouldn’t help us get it replaced via the warranty, and that we would rather go through them. I had to get the center stone removed from the setting by a local jeweler and shipped it to Charles & Colvard to have it either repaired or replaced. Charles & Colvard contacted me a few days later to let me know that they would be shipping the stone back to me because “Unfortunately, upon inspection of the gemstone, it has been determined that this is not a Charles & Colvard moissanite gemstone. There is an inscription on the girdle of the stone that has not been seen before [stone number]. Our Forever One gemstones (4mm or larger) will be engraved on the girdle of the stone with “Forever One” for DEF colorless and “Forever One NC” for GHI near-colorless. We recommend contacting your place of purchase in regards to your purchase.” I’m so confused and beginning to panic at this point. After speaking with a Charles & Colvard customer service rep, we determine that BBBGEM somehow got ahold off a REAL Charles & Colvard warranty card and sent it out with my ring, passing off the center stone as something it was not, AND that they are not even one of Charles & Colvard’s partner sellers. Now I am distraught, panicked, AND livid. My husband and I email BBBGEM multiple times explaining the situation and asking to speak to someone on the phone. BBBGEM completely ghosted us - we never received a response to any of our emails. In the meantime, I’ve not been able to wear my ring for almost 3 weeks and it’s just over a month until our wedding.
I bring the setting back to my local jewelry store and they are kind enough to order a new stone for me in the same size as the original (5x7mm). I get a call a couple days later and long story short, BBBGEM had put a 5x7mm ring in a setting that was only meant for a 4x6mm ring, leaving it over exposed to bumps and scratches, and at risk of falling out more easily. In short, BBBGEM lied about the center stone’s origins AND sold us a poor quality setting.
In all, not only did I end up having to pay to get the center stone removed from the setting and then shipped to Charles & Colvard, and paid for a whole new center stone, my ring looks different and is different than it was originally due to having a different center stone. It’s not the exact same ring my husband proposed to me with and it never will be. We will never get that opportunity back. I believe as much as anyone that an engagement is way more than a ring, but I’m also very sentimental and feel I have a right to be when it comes to this ring that means so much to me. I will never get my original ring back. The ring I wear will never be same as it was on the day my husband proposed, and I will always be sad about that. BBBGEM put us through so much heartache, and when we figured out what they did and called them out, they essentially put their hands over their ears and pretended not to hear us. What kind of company, especially one that sells engagements rings, would do that to someone?? When it has to do with such a momentous occasion such as getting engaged and married?? I feel cheated, violated, so angry, and so sad. I will certainly never buy from this company again and will do everything I can to alert other couples not to as well. I urge you, please do not make the same mistake we did. Do not buy from BBBGEM. Save yourself the heartache.

P.S. My husband tried to leave a review with our story already, and BBBGEM flagged it as a fake review and got it taken off their site. If that doesn’t tell you what kind of character this company has then I don’t know what will.

the 5th time I have ordered from you and have been completely satisfied each time, only complaint was a little slow one time

Excellent service. The ring is absolutely beautiful and exactly what I was looking for

I looked for years and finally found the perfect ring thanks guys appreciate the hard work and actual follow through with lead times

Overall pleased with the experience, save for some disappointment. I requested a specific look for the stone, and initially the customer service person (who apparently is the same person who makes the jewelry?) indicated they would be able to accommodate and would send photos prior to shipping the ring. 3 weeks later, after no photos were sent, they messaged me stating they “forgot” the photos and had already mailed it. The stone ended up being the opposite of what I requested, and I’m upset that I didn’t have a chance to correct this before it was shipped. It seems convenient that they “forgot” when it clearly wasn’t what we’d agreed to. Regardless, it is still a beautiful ring and I’m trying to come to terms with just the stone not being what I was hoping for. It may grow on me yet. If you don’t care about the exact look of the stone, this jeweler is fine enough, but if you want something specific, tread cautiously because they may not follow through with these type of requests.

I got the most beautiful ring I've ever owned and I could not be more happy!

Ordered about a month ago, although the ring came in time and looks "mostly" perfect. Paying to rush the order was a waste of money. The ring itself is nice but I can't really tell that the moonstone is a moonstone. It just looks like a hazy diamond. Which isn't what I was looking for. But only time will tell how the ring holds up.

Third ring I have ordered from Bbbgem and yet again they didn’t disappoint.
The ring was out of stock however after a quick email they informed me they could manufacture one in my wife’s size.
Delivery was quick (4 days) to the UK and tracked and traced all the way.
Brilliant service and fantastic rings!

WARNING: THEY ARE SCAMMERS. If I could give them zero stars, I would. I bought an engagement ring for my fiancé. When I bought it, it came with a Charles and Colvard warranty card since that’s apparently who made the stone. Within a year the stone chipped (moissanite) and BBBGem wouldn’t replace anything. We contacted Charles and Colvard and we sent the stone into them and they said that the stone wasn’t even one of theirs and that BBBGem is not even an authorized retailer of their stones. So I wasted over $1,000 on a fake ring, not to mention having to pay to get a new REAL stone from another store, and now, BBBGem has completely ghosted me via email AND their phone number doesn’t work. DO NOT GIVE YOUR MONEY TO THESE SCAMMERS. Avoid the stress and heartache and give your money to a real store that cares.

I purchased an opal bridal set from them. The set was $1700. I additionally purched rush shipping for $50, and rush order building for $130. With rush order it states your ring will be finished in 7-10 days. I recieved the ring 1 month after ordering. The ring was gorgeous when I received it, and the shipping was very fast. I would only suggest not purchasing the rush order, just order the ring in plenty of advanced time and be prepared to wait.

The ring was sent in a timely manner and the quality was superb. The jeweler sent me messages at each interval to keep me clued into the process as well, which I really appreciated!

I paid for rush service and shipping so I can get the ring before leaving the country to propose and it did not get delivered on time. Then a few months after we got the ring the band snapped and lost a stone. I reached out to see what could be done and they said they can’t do anything. It’s a shame to spend all that money and get a poor quality ring with zero support or customer service.

The quality of the piece was what the website advertised.