Ordered worktop in August '26. Initial correspondence both email & phone call is very clever to lure you in. Payment was via a merchant like PayPal. THEN SILENCE. Tracked merchant to South Africa.... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
DO NOT USE THIS COMPANY This company has had my original order since May 2026. It was originally supposed to arrive in July 2026 but the company said they had ordered the wrong colour by mistake an... Ver mais
We bought our kitchen worktop Minerva from BBK. As they were the cheapest online. The customer service was outstanding (Thank you Jules!). The product arrived in perfect condition. We will... Ver mais
I was very happy with the service but my oven is still boxed up awaiting fitting so to email saying I have 48 hours to report damages or missing parts is ludicrous My fitter can’t come until Monday... Ver mais
Detalhes da empresa
Escrito pela empresa
Online Stores Ltd (previously known as BBK DIRECT). (Please note that the website domain has changed ownership). The UK leader in home improvement products, delivering expert advice, information and top quality low priced products
Informações de contato
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 25% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Poor service
Poor service. Difficult to get delivery confirmed offered compensation which never materialised won't use again
Company failed to deliver the work tops…
Company failed to deliver the work tops on the scheduled date giving very little notice. The kitchen fitter was booked in so this caused some issues.
Good serice
Good communications about the delivery and a friendly and helpful driver
Nightmare so far
Nightmare so far! I placed an order for acrylic shower panels 6 weeks ago- the website quoted 7-14 working days for delivery however I still have not received my order and have no delivery date. While the staff have been friendly, no one is able to tell me when I am going to receive my order still and they just blame the manufacturer. Happy to revise my review once this gets resolved.
Good communication and prompt delivery
Excellent customer service Ordered some shower panels
Ordered some shower panels, the company picked up that I had ordered the wrong adhesive and got in contact to order the correct one. They were also very helpful in completing a form to ensure the panels were printed in the correct matching order. Excellent customer service.
Customer service was fantastic
Customer service was fantastic, especially Hayley who sorted a really quick delivery and Kylie who assisted with an additional order!
Highly recommend and would use again
Great customer service, highly recommended.
Competitive price for what I needed, delivered on time. Great customer service! Would highly recommend.
Appalling service and no refund
Appalling service. Slow responses. I cancelled the order after several days of chasing due to no stock - this was not communicated by them. I am entitled to a full refund which I’m still waiting for 10 days later.
This is a genuine review. Please consider carefully before using this company. It does NOT take 7-14 days to issue a refund in this day and age.
nice quick delivery items were all in…
nice quick delivery items were all in stock price was good too.
Always easy to contact
Always easy to contact, listened and responded kindly.
Easy to use. Thank you!
The second person I spoke to at your…
The second person I spoke to at your company was very rude and was always taking over me. Which is not acceptable as I was the customer. Still waiting on order to be completed as 1 item missing.
Will not return payment
They were unable to supply the product I ordered. Which I was informed of. However they will not refund the payment. The order was cancelled on the 24th May.
Product could not be supplied which I…
Product could not be supplied which I was notified after payment made. A refund promised but still has not happened 4 weeks later, service is appalling with operatives unable to help and not possible to speak with any one who can
Poor Service After asking a particular question…
After asking a particular question relating to the work top I was looking for I was told yes it Square edged but when it arrived it was intact a curved edge. I refused delivery and was then charged for the delivery. When I spoke to Kristen he said he was probably the one who told me it was square edged as he speaks to a lot of customers. So why did I have to pay delivery charges for his error?
Very professional!
Great communication and a great price! Friendly delivery driver who actually only lives a few streets away from me. Ordered on a Tuesday afternoon and was dropped off first thing on Friday a couple of days later. Brilliant service, thanks.
Fantastic from ordering to delivery
Fantastic from ordering to delivery. I placed the order online through the website but had a query, I emailed and quickly got a respond. The staff were very helpful both over the phone and over email. The delivery was organised with clear communication and on the day the driver was friendly and helpful.
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.








