ONLINE STORES Avaliações 

185
•
O TrustScore é 2.5 de um total de 5

2,7

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Ordered worktop in August '26. Initial correspondence both email & phone call is very clever to lure you in. Payment was via a merchant like PayPal. THEN SILENCE. Tracked merchant to South Africa.... Ver mais

Avaliado com 1 de um total de 5 estrelas

DO NOT USE THIS COMPANY This company has had my original order since May 2026. It was originally supposed to arrive in July 2026 but the company said they had ordered the wrong colour by mistake an... Ver mais

Avaliado com 5 de um total de 5 estrelas

We bought our kitchen worktop Minerva from BBK. As they were the cheapest online. The customer service was outstanding (Thank you Jules!). The product arrived in perfect condition. We will... Ver mais

Avaliado com 4 de um total de 5 estrelas

I was very happy with the service but my oven is still boxed up awaiting fitting so to email saying I have 48 hours to report damages or missing parts is ludicrous My fitter can’t come until Monday... Ver mais

Detalhes da empresa

  1. Loja de artigos para reforma residencial

Escrito pela empresa

Online Stores Ltd (previously known as BBK DIRECT). (Please note that the website domain has changed ownership). The UK leader in home improvement products, delivering expert advice, information and top quality low priced products


Informações de contato

2,7

Ruim

O TrustScore é 2.5 de um total de 5

185 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 25% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,7

Todas as avaliações

(185)

25 avaliações nos últimos 12 meses

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Avaliado com 3 de um total de 5 estrelas

Generally my dealings with BBK were…

Generally my dealings with BBK were very good on this occasion. However part of my order totalling well over £2000 was a tube of acrylic joint adhesive which was supplied with only 2 mixing nozzles. This is totally inadequate as it is impossible to use half a tube before the set time. How much does a nozzle cost? You might easily need at least 6 nozzles if not more.

30 de abril de 2024
logotipo da ONLINE STORES

Resposta da ONLINE STORES

Thank you for your review.
Unfortunately we don't package or decide how many mixing nozzles are included, this is up to the Maia manufacturers alone.
But we'll sure to provide them with this feedback so they might consider including more nozzles in future.
Many thanks
BBK Team

Avaliado com 4 de um total de 5 estrelas

Edited, I’m happy at how they resolved the issue

I’m a self employed kitchen fitter, placed my order with reasonable expectations, how wrong was I.
Twice I lost work to take time off for delivery only to be called once the day before and then on the actual rescheduled delivery day and told my order wasn’t arriving.
How many excuses can one company come up with? Well that’s two so far. Don’t waste your time ordering from this company, believe me you’ll be wasting more time than you expected.

Edit*
After being primarily disappointed, I have had a great response and they resolved all issues satisfactorily, therefore I changed my review accordingly

25 de abril de 2024
logotipo da ONLINE STORES

Resposta da ONLINE STORES

Dear Mr Strachan,
I sincerely apologise that you've had such a bad delivery experience.
The first delivery scheduled had to be changed because the Minerva stock had not yet arrived from factory in time to transfer the stock to Scotland.
The second delivery scheduled we had is a trunker breakdown with the goods being transferred up to Scotland. We do try to deliver to Dundee as regularly as possible.
I believe that the Home Delivery Office has confirmed delivery with you for Monday 06 May, which I trust is a suitable arrangement and will not force you to take any more time off of work to accept delivery. And as a gesture of goodwill we will refund the delivery fee to you.
Again, I sincerely apologise for the inconvenience caused to date.
Please feel free to contact us should you have any further concerns.
Kristen
BBK Team

Avaliado com 5 de um total de 5 estrelas

Minerva as good as quartz

We was going to pay out for quartz, so glad we didn’t, this worktop looks amazing, no join, jointing kit is easy to use, would recommend.
Delivery was quicker than we thought, keep you updated on the order. Very good company.

17 de abril de 2024
Avaliado com 1 de um total de 5 estrelas

Burger rubbish

I’m sure there a fantastic and fabulous company but unfortunately some of there drivers reg d16 enjoys chucking his Burger King rubbish out onto the road while driving down the a140

25 de abril de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service ,price & delivery

Received plenty of notifications regarding the need for two able people to help the driver unload from the lorry.
The 3000mm x 600mm x 25mm weighed around 90+kg (so equivalent to four bags of cement) very heavy! Great product, ok to cut with jigsaw or better a fine cut 80 tooth TCT circular saw blade specified for cutting materials such as acrylic. Easy to use a router as well, made my own curved jigs. Polishing out scratches and excess adhesive easy with care, I put two layers of masking tape either side of the adhesive join which helped me realise & adjust how much acrylic I was taking away as the tape became scuffed. Overall excellent product, style &finish.

14 de março de 2024
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Great service … but

Easy to order online. Arrived at agreed date and time. One faulty panel exchanged no problem and delivered a few days later.
Unfortunately after we had placed our order, we discovered all the same items cheaper on another site … sigh 😖 typical!

20 de fevereiro de 2024
Avaliado com 5 de um total de 5 estrelas

Brilliant company

Ordered some worktops so I was apprehensive about transferring a large sum of money and it potentially all going horribly wrong but….. order confirmation explained next steps, customer service kept me up to date on delivery date and all went like clockwork- would highly recommend

19 de fevereiro de 2024

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