Ordered worktop in August '26. Initial correspondence both email & phone call is very clever to lure you in. Payment was via a merchant like PayPal. THEN SILENCE. Tracked merchant to South Africa.... Ver mais
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Veja o que dizem as avaliações
DO NOT USE THIS COMPANY This company has had my original order since May 2026. It was originally supposed to arrive in July 2026 but the company said they had ordered the wrong colour by mistake an... Ver mais
We bought our kitchen worktop Minerva from BBK. As they were the cheapest online. The customer service was outstanding (Thank you Jules!). The product arrived in perfect condition. We will... Ver mais
I was very happy with the service but my oven is still boxed up awaiting fitting so to email saying I have 48 hours to report damages or missing parts is ludicrous My fitter can’t come until Monday... Ver mais
Detalhes da empresa
Escrito pela empresa
Online Stores Ltd (previously known as BBK DIRECT). (Please note that the website domain has changed ownership). The UK leader in home improvement products, delivering expert advice, information and top quality low priced products
Informações de contato
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 25% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Delivered when they said Great price …
Delivered when they said Great price great tdriver mick
great item looks great in our kitchen
Good communications from sales.
Good communications from sales.
Expensive delivery fees!
Happy with product
Cannot review as not yet installed.
Cannot review as not yet installed.
Customer service and delivery was very good.
Both worktop arrived damaged on the…
Both worktop arrived damaged on the sides also bits of yellow paint on, they had no bubble wrap on the side face of the worktop , even the edgeing strips were badly damage and had bits missing , these were expensive worktop so I was very surprised, delivery guy really helped and spent nearly a hour taking photo ringing the supplier to sort this, he does not work direct for them he also showed me photos of the item he took when the item got put in the van, you can see that there damage on the thin traparent sheet in and yellow paint on the worktop , these worktop should have been checked before delivery we waited a whole morning carry in the worktop and carrying them out as my house is up steps and pass a neighbours house, having to carry them out again, I decided against a replacement as I haven't got the time to waste if there not going to check the items before , I had a nice women who told me she very sorry and totally understands ,she said she progress a refund , I,m writing this as they have not refunded me , so it look like I,m going to have to open a PayPal claim .

Resposta da ONLINE STORES
Smooth purchase
Smooth purchase, pleasant delivery driver, splashback in perfect condition.
Having never used this company before?
Having never used this company before, i took a gamble with them as they offered the best price for, a product i wished to purchase. I found them to extremely professional, in all aspects of the purchase. They provided a very prompt, and positive reply to all questions and emails. They provided clear and regular updates, from the Manufacturer of the product. And the finished product was provided, promptly within the manufactures timeframe, and as per the order placed, in perfect condition! I would highly recommend this company, based upon my own personal experience. Many thanks for a 'First Class' service all-round!
no problems delivered as stated on time
everything went well from start to finish no problems delivered on time
Beautiful worksurface
I ordered a worksurface with fairly limited stock, so it took a while to be delivered but communication was very good and absolutely delighted with the product. Can't wait for it to be installed.
Good deal for three worktops
Got a good deal for three worktops and delivered with care and in perfect condition.
Great communication throughout
Great communication throughout. Staff very helpful. Fantastic product.
Bbk is the worst parts company ive ever…
Bbk is the worst parts company ive ever dealt with i purchased a set of their shorty headers for my ram truck got them installed they sounded great for about 3 months then they pooped t the bed i went to get them replaced under warranty at my supplier but was going to be 6 to 8 weeks and advised me to go direct to bbk so i call them tgey ask me to semd pictures and videos so i do and they approve the warranty so the mail msn shows up and wants to charge me 86 dollars to pick them up customs chsrges on what was supposed to be free warranty replacement no tax however they marked it at bbk as merchandise (even though tim at bbk assured me they were clearly marked warranty but was a lie ) so i get the box home open it to find an u finished pourus sandblasted sey of headers with some of the worst welds ive ever seen and warped flanges so again i call them and at this point im pretty frustrated and tim tells me im going to call your supplier and get them to refund you and no warranty very brutsl customer service and even worse craftsmanship never buy bbk they are a joke

Resposta da ONLINE STORES
Excellent customer service….
The overall service, good communication and being customer centric help make dealing with BBK-Direct such a pleasure.
Excellent Service start to finish
Very helpful over phone. Delivery driver exceptionally helpful. Easily the best delivery driver we've ever dealt with, over many years. Please make sure he personally gets credit for his customer service.
Good product
Great customer service. Good communication, great product and defently I will use your services in future.
Thank you
Good communications
Easy ordering - good communication and delivered exactly on time - thanks
Professional Service
Communication via emails, templating and installation everything was very smooth and professional services provided.
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