Capital BBQ intervened to assist me with Weber vs. my being responsible for a perceived problem with their product. 2 staff took my calls to offer assistance & a 3rd member came to my home to help me... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Great Staff, very knowledgeable and Friendly. I wasn't sure exactly which model of BBQ we had, but a quick call and was told where to look to get my model and serial number to order a new grill for it... Ver mais
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The customer service staff really delivered. Not only were they prompt and understanding when I needed to modify my order, but they also maintained a friendly and professional demeanour despite the w... Ver mais
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They make an effort to provide a quality service. However, when things occur that are outside of their control, as was the case for me, it requires that little bit of extra attention to ensure that t... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Capital BBQ (BBQing.com)
Escrito pela empresa
Capital BBQ, proudly operating as BBQing.com, has been making “Backyard Heroes” since 1988. Based in Ottawa, we are Canada’s largest and most trusted destination for barbecues, smokers, outdoor kitchens, pizza ovens, griddles, fireplaces, patio furniture, and related parts and accessories.
For over 35 years, our family-run business has combined expertise, quality, and a passion for barbecue culture to help people create unforgettable moments around food and fire. Whether you are a weekend griller, a competitive pitmaster, or a homeowner designing your dream outdoor space, Capital BBQ delivers the products, knowledge, and support to make it happen.
We proudly carry the industry’s most respected brands:
Napoleon, Broil King, Weber, Traeger, Pit Boss, Louisiana Grills, Kamado Joe, Big Green Egg, Blackstone, ENO Plancha, Crown Verity, Urban Bonfire, Stoll Industries, Berlin Gardens, DCS, Lynx, Jackson Grills, Perlick, Hestan, Oven Brothers, Ooni, Alfa Forni, Blues Hog, Dekko, Dizzy Pig, Everdure, Fireboard, Halo, HPC, IR Energy, Solaira, Jealous Devil, Looft, Meat Church, Masterbuilt, Neso Grill, Pitmaster Choice Pellets, Regency, Solus, Solo Stove, Solaire, Smokeware, Spiceology, ThermoWorks, TrueFlame, Wellspring, Whiskey Bent BBQ, Xylo, Yoder Smokers, and Ted Reader.
Every brand we offer is carefully tested in our own grilling kitchen to ensure superior performance, reliability, and long-term support.
At Capital BBQ, service goes beyond sales. Our passionate team includes barbecue experts, certified technicians, and Kansas City Barbecue Society judges who provide personalized advice, dependable after-sales care, and expert support for many of the products we sell. Through BBQing.com, we ship from coast to coast, offering the convenience of e-commerce with the confidence of a specialty retailer. Customers benefit from our lowest-price guarantee, flexible financing, reliable nationwide delivery, and easy pickup or assembly options.
Those in the Ottawa/Gatineau region can also explore our expansive showroom, where products are displayed in real-life settings for inspiration and guidance.
With decades of experience, unmatched product depth, and a dedication to customer satisfaction, Capital BBQ continues to be Canada’s number one choice for premium gas grills, charcoal BBQs, pellet smokers, outdoor kitchens, fireplaces, patio furniture, and barbecue accessories.
Our promise to you
Escrito pela empresa
- We're committed to our customers!
- From expert advice to dependable after-sales care, our promise is simple: treat every customer right and help them shine at home—we create Backyard Heroes.
- Quality you can trust
- Every grill, smoker, and outdoor product we carry is chosen for performance, reliability, and lasting value.
- Trusted across Canada
- For over 35 years, families nationwide have trusted us for fair prices, fast delivery, and expert support.
Lowest Price. Guaranteed.
Shop confidently—if you find a lower price in Canada, we’ll match it, hassle-free.
At Capital BBQ (BBQing.com), your peace of mind comes first. Our Best Price Guarantee means if you find the exact same item at a lower price from an authorized Canadian retailer, we’ll match it—so you always get the best deal.
How it works
- Share proof of the lower price (photo, screenshot, or URL).
- Item must be identical (brand, model, colour/finish, size/features), new, and in original packaging.
- Competitor must be an authorized Canadian retailer, advertising in CAD, with the item in stock.
What’s not eligible
- Clearance, refurbished, open-box, auction listings, marketplace/warehouse club pricing, private quotes, limited-time bundles, or coupon-stacked offers.
- Items not sold and shipped by an authorized Canadian retailer.
We keep comparisons fair by accounting for shipping and handling where applicable. Questions? Our team is happy to help—because we create Backyard Heroes, and that starts with great value and great service.
Informações de contato
12 Grenfell Crescent, K2G 0G2, Nepean, Canadá
- 1-800-606-7879
- support@bbqing.com
- bbqing.com
Free Shipping on $999+ Orders
4,7
Excelente
3 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 75% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Capital BBQ (BBQing.com)
Thank you so much for your kind words! We truly appreciate your support of our local family business—it means the world to us.
Bought a Napoleon BBQ from BBQing.com…
Bought a Napoleon BBQ from BBQing.com and had a great experience. The customers support was helpful and knew exactly what they were doing!!! Everything went smoothly, so I'm very happy with the purchase
20 de janeiro de 2026
Avaliação não solicitada
Resposta da Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review. We’re thrilled to hear you had a great experience with us. Providing excellent customer service is something we truly take pride in, and we’re so grateful for your support of our local family business.
Ordering was easy and delivery was…
Ordering was easy and delivery was quick!
Delivery was as promised on the date and time given and overall I received it sooner than I thought and the driver was able to place it exactly where I wanted it in my garage.
29 de dezembro de 2025
Resposta da Capital BBQ (BBQing.com)
Thank you for taking the time to share your experience! We’re so glad to hear it went smoothly, and we sincerely appreciate your support of our local family business. Happy grilling!
No hassle or BS
No hassle or BS. Price was great. Delivered it when they said they would. with no damage. I would definitely buy from here again.
28 de dezembro de 2025
Resposta da Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review! We’re thrilled to hear you’d shop with us again. We truly appreciate your support of our local, family-owned business. Happy grilling!
Napoleon 3 burner pro
Staff were excellent.I had selected the wrong fuel in error. Called the next date to change the order. Customer service walked me through to the correct model I needed. And I wound up learning that the pro model had the features I really wanted.with stainless grills and higher grade sear burned. Customer service was excellent with all the changes. The delivery was when I expected due to holidays.and the driver help me wheel the bbq right into the back yard. Great team on this from start to finish. Just need summer so I can test it out.
29 de dezembro de 2025
Resposta da Capital BBQ (BBQing.com)
WOW—thank you so much for the amazing review! We’re absolutely thrilled to hear you had such a great experience with us. We truly appreciate your support of our local family business and are so happy we could help you get the BBQ you were looking for. Happy grilling! 🔥
GOOD CUSTOMER SERVICE
INSTEAD OF $20 SHIPPING FROM OTTAWA TO HAMILTON YOU CHANGED IT TO $10, THAT WAS MUCH APPRECIATED
18 de dezembro de 2025
Resposta da Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review! Your support of our local family business truly means more than you know.
Best price found online!
Bought a insulated cover for our Louisiana Grill pellet smoker and it fits perfectly and was the best deal for it that I could find online.
21 de novembro de 2025
Resposta da Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review! We’re thrilled to hear that you’re enjoying your insulated jacket. Your support truly means the world to our local family business—thank you! 😊
Truly looked after me
They called to tell me about a super deal that I missed. Sent the items faster than light and made my person happy on Christmas morning.
Thank you.
17 de dezembro de 2025
Resposta da Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review! We’re thrilled to hear that your item was loved on Christmas Morning. We truly appreciate your support of our local family business. 🎄
I liked the process and options to…
I liked the process and options to customize the gift card. However, the directions weren’t followed. The card was supposed to go to a third party on Christmas morning, but ended up in my inbox on dec 23. I double checked the info I supplied (in the receipt), and no mistake was made on my part.
23 de dezembro de 2025
Resposta da Capital BBQ (BBQing.com)
Thank you for taking the time to leave us a review. I’m very sorry for the confusion regarding the gift card. I’ll make sure my team is reminded of the process, so it’s sent to the correct recipient moving forward. We truly appreciate your support of our local family business.
Great advice and prices and efficient…
Great advice and prices and efficient shipping…even to rural Nova Scotia.
15 de dezembro de 2025
Resposta da Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us this review. We’re thrilled to hear what a great experience you had with us. We truly appreciate your support of our local family business.
Resposta da Capital BBQ (BBQing.com)
Thank you for taking the time to leave us a review. We sincerely appreciate your support of our local family business.
Easy ordering and fast shipping
8 de dezembro de 2025
Resposta da Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review! We truly appreciate your support of our local family business. We’re glad to hear that your order arrived quickly and that you had a positive experience with us. Your kind words mean a lot to our team, and we look forward to serving you again in the future.
Given the run around when we didn't receive what we paid for
Paid for a certain cover and was shipped a cheaper one. We asked for it to be exchanged for the one we ordered and were told they were sold out, and would "try" to find out what they could do. It's been over a month.
3 de novembro de 2025
Resposta da Capital BBQ (BBQing.com)
Thank you for taking the time to leave us this review. I’m extremely sorry to hear about your experience.
If you’re able, please feel free to give me a call at 613-228-0009 ext. 227 so we can discuss this further. I’d really appreciate the opportunity to learn more and address your concerns.
I look forward to hearing from you.
Kind regards,
Kathleen
Could have been smoother.
Well, When I purchased the item originally I received an email saying it wasn't in stock and I would be notified when it was back in stock. Then silence nothing. No information. So I called your 1-800 number and was told it was never out of stock and they would send me one. I had no heat for quite a while waiting for this. Glad I got it. It works great. Too bad the order didn't go well.
25 de novembro de 2025
Resposta da Capital BBQ (BBQing.com)
Thank you very much for taking the time to leave us a review. I’m truly sorry to hear about your experience. If you’re willing, I would greatly appreciate the opportunity to speak with you directly to better understand and address your concerns.
Please feel free to contact me at 613-228-0009, ext. 227.
I look forward to hearing from you.
Kind regards,
Kathleen
Resposta da Capital BBQ (BBQing.com)
Thank you for taking the time to leave us a review. We appreciate you shopping with us. Happy Grilling
Resposta da Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review. We’re thrilled to hear you received the part you needed. We truly appreciate your support of our local family business.
Happy grilling!
Good price and product but could use a…
Good price and product but could use a better shipping partner otherwise 5 stars
6 de novembro de 2025
Resposta da Capital BBQ (BBQing.com)
Thank you for taking the time to leave us a review. We truly appreciate your feedback and take it very seriously. Your business means a great deal to us.
Resposta da Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review! We appreciate your feedback and thrilled to hear you had a good experience with us.
Excellent service,rapidité d'expédition…
Fast shipping,reliable company, a lot parts available! Excellent!!!
1 de novembro de 2025
Resposta da Capital BBQ (BBQing.com)
Thank you for taking the time to leave us this review! We appreciate you shopping with us and supporting our local family business.
Great communication…
They were proactive in letting me know some items ordered were not available and suggested alternatives which were fine with me and didn't delay the fulfillment of my order. I was happy with everything I received.
3 de novembro de 2025
Resposta da Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review. We are truly thrilled to hear that you had a great experience with us. Providing excellent service and ensuring our customers feel valued is always our top priority, so your feedback means a great deal to our entire team.
We also want to sincerely thank you for supporting our local family business. Every customer who chooses to shop with us helps us continue doing what we love, and we’re incredibly grateful for your trust and loyalty.
If there’s ever anything more we can assist you with, please don’t hesitate to reach out. We look forward to serving you again in the future!
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