No ofrecen el servicio que contratas, No puedes ver las fotos, el servicio de atención al cliente es pésimo porque no te resuelven nada, intentas darte de baja y es imposible. Te amenazan con otra emp... Ver mais
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Pobierają opłaty bez autoryzacji, to oszuści !!!! W związku z brakiem otrzymania wiadomości e-mail przypominającej o przedłużeniu abonamentu proszę o zwrot pobranej z mojego konta kwoty 199,50... Ver mais
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Elendig presentasjon av evt partner. Veldig snevert område de opererer i. De lurer deg til å bli premium member og det er nesten umulig å komme ut av det.Du må selv finne riktig skjema på annen nettsi... Ver mais
A empresa respondeu
dom håller på ännu och skickar krav brev från advokat från polen eller liknande jag har skickat till dom polis anmälan till konsumentombudsmannen min bank låste alla mina kort direkt dom såg att d... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Join the world's fastest-growing matchmaking service, with over 16 million members. Take our free personality test and find your perfect partner today!
Informações de contato
Estados Unidos
- be2.com
1,1
Muito Ruim
892 avaliações
Respondeu a 98% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
As pessoas também visitaram
La experiencia con esta app ha sido pesima…
La experiencia con esta app ha sido pésima
Me di de baja a través del correo solicitando dejar de recibir mensajes.
Efectivamente dejé de recibir solicitudes y eso me hizo creer que se había dado de baja.
Pero después me siguieron cobrando
Creo que en general estás aplicaciones no sirven.
Yo desde luego no volveré a apuntarme a ninguna de estas plataformas.
6 de junho de 2025
Avaliação não solicitada
Resposta de be2
Hi,
Thanks for your feedback.
It sounds like there’s been a misunderstanding between unsubscribing from emails and actually cancelling your Premium subscription. When you unsubscribe from newsletters or notifications, it only stops the emails — it doesn't cancel any active subscription or payment agreement. That needs to be done separately.
You can cancel anytime via the link shown at the bottom of our homepage — it’s a quick process and doesn’t require a login.
Best,
Noel
Bonjour
Bonjour, je ne sais pas quoi trop penser encore🧐 après ma résiliation faites deux semaines avant , on vient de débiter mon compte sous prétexte qu’il fallait 1 mois de délai. J’ai écrit par e-mail pour demander le remboursement, j’attends leur réponse et compréhension. Un bon service c’est important 😉
5 de junho de 2025
Avaliação não solicitada
Resposta de be2
Bonjour,
Merci pour votre message. Je vous confirme que, si vous avez utilisé le formulaire de résiliation disponible sur notre page d’accueil, votre demande sera bien prise en compte conformément à nos conditions générales.
S’il y a eu un prélèvement après la résiliation, notre service client vous répondra rapidement. Merci pour votre patience – je suis d’accord, un bon service, c’est essentiel 😉
– Anna
**PS : Si vous indiquez votre adresse e-mail enregistrée sur be2, je peux déjà jeter un œil à votre dossier.
Site fantôme !!
Site fantôme !!! Faux profils à 99,99% !!! N’y allez pas !!! j’ai pris un abonnement pour 3 mois , bientôt 2 mois passés , j’ai jamais eu , pas même 1 message reçu , pas même 1 sourire , rien de chez rien ! J’écris aux autres , rien ! Jamais une réponse ! Silence radio!!! Des hommes soient disant en "ligne " nous indique un bouton vert , aussitôt que vous cliquez sur un "profil en ligne " immédiatement le bouton vert passe au jaune !!! Plus personne !!! Incroyable!!! Vous le faite sur 20 profils, même résultat!!! Presque 200€ pour 3 mois d’abonnement et rien ! Jamais eu de conversation. Pas 1 seul message ! Du jamais vu !!!J’ai même écris à leur service client pour savoir si j’avais fait une erreur quelque part?!? Si j’étais bien inscrite à Be2 ?!? Service client fantôme , zéro retour !!! Je ne comprenais rien jusqu’à ce que je décide de voir les avis sur Be2 en ligne ! D’après ce que j’ai lu ici sur les avis de depuis 2017 , je comprends maintenant tout !!! Maintenant je sais !!! Je me désabonne!!! Honte à vous que même en 2025 vous n’aviez pas pris de mesure pour crédibiliser votre site , prendre de l’argent pour ne rien offrir en retour ?!? Que de faux profils!!! Une vraie perte de temps!!! Fuyez ce site !!!
PLUS JAMAIS!!!!!!!!!!!!!!!
1 de junho de 2025
Avaliação não solicitada
Resposta de be2
Hello,
We’re sorry to hear about your experience. We take the issue of fake profiles very seriously and have systems in place to detect and remove them. No service can guarantee 100% interaction, as response depends on many factors beyond our control.
Regarding your claim about the “online” status and messages, these indicators are automated and can change as users log on or off. It’s not unusual for activity to vary throughout the day.
If you didn’t receive a timely response from customer service, we apologize. To resolve your concerns directly, please contact us through the contact form on our website using the email registered with your account. This will allow us to review your case properly.
We appreciate your feedback as it helps us improve, but we encourage all users to reach out to us first before making final judgments.
Regards,
Anna
Sounds like a scam
Sounds like a scam. Like many other people, I subscribed for a month, just to see what it's like. After that, they charged about 5 times the amount I paid for a month, without notifying me. The customer relations communication is really bad and they threaten you with debt collection. Talk about preying on unsuspected people... I wouldn't recomment this site to anyone, no matter how desperate they are.
Edited after reply: first of all, it's the first site I use, of any type - streaming, tech etc - that does not allow you to simply cancel your subscription or erase your profile. Whenever you try to do that the answer is "you cannot do this at this time, please contact us" or something similar. I did contact them and I did received an email where I was told my profile will be erased in 10 days. Guess what! It never happened. Now my profile is still on and I'm guessing my subscription is still going, because they are asking for money in order to cancel my subscription. Who the hell uses these awful customer tactics?! And no, you ddin't send any email informing me of next payment and the contact on your site is laughable at best.
20 de maio de 2025
Avaliação não solicitada
Resposta de be2
Hi,
Thanks for your review. We do clearly show the full price and renewal details on the payment page before purchase, and the subscription continues at the selected rate unless cancelled.
If you're getting payment reminders or letters, that usually means that the subscription was not cancelled in time.
If you still need help, the quickest way is through the contact form at the bottom of our website.
– Noel
Hi again,
Thanks for the follow-up. I’ve reached out via Trustpilot to check your case in more detail, since I’m not seeing a profile under the name here.
—Noel
Ce sont des arnaques ces gens
Ce sont des arnaques ces gens , même quand vous prenez un abonnement sur 6 mois ils vous disent que automatiquement vous passer à 11 mois et ainsi de suite. Mauvaise experience
17 de maio de 2025
Avaliação não solicitada
Resposta de be2
Hi,
That doesn’t sound quite right – the subscription terms are clearly explained before you complete your purchase, including how it continues unless cancelled. If you believe there’s been a mistake or if something isn’t clear, I recommend reaching out to our customer service team via the contact form at the bottom of the website. They’ll be happy to take a closer look.
– Noel
Cancelled my account within 24 hrs as…
Cancelled my account within 24 hrs as could see it wasn't fit for purpose but site kept taking money for next 7 months. My bad for not realising sooner and Be2 claimed I should have cancelled the Bank order at the time of cancelling the membership and deleting my profile. It's a con because I cancelled my membership more or less immediately so it's self explanatory that I wouldn't want to pay for service I'm not using. There are numerous complaints about this issue of Be2 continuing to take money after people have cancelled the service and then pathetic responses from Noel saying the payment wasn't cancelled etc even though people say it's almost impossible to find so it's intentional. Be2 are providing a service that's not fit for purpose which is why I left immediately thinking I wouldn't be charged as within a cooling off period. The service is set up to trick and fraud it's customers. If it wasn't like this it wouldn't have countless reviews all complaining about the same issues. If the service was honest it would automatically stop taking people's money at the same time people delete their profiles and leave the service. Regardless, if people have been fooled / mislead and the service wanted to do the right thing it would reimburse their money. Really disappointing and I feel so sorry for all the other people who were tricked like I was.
Don't join this site, just don't do it - Just read the reviews
7 de abril de 2025
Avaliação não solicitada
Resposta de be2
Hi,
Thanks for getting back to us with more info. I’ve taken another look and can confirm that we hadn’t received a valid cancellation earlier, which is why the Premium membership continued. That said, I can see our customer service team has already been in touch with you and clarified the situation. Your subscription is now cancelled and won’t renew again.
All the best,
Noel
Hi,
Thanks for taking the time to share your experience.
I wasn’t able to identify your profile from the information here, so I can’t verify exactly what happened in your case. That said, be2 works as a subscription-based service — like many others, it continues unless you actively cancel it. The full terms, including pricing and how to cancel, are shown during payment and also confirmed by email.
If you’ve already cancelled and think something may have gone wrong, you’re welcome to get in touch with our customer service team and include any supporting proof. We’ll review it and make any necessary corrections.
Best regards,
Noel
Son unos estafadores
son unos estafadores, no hay forma de darse de baja, tuve que pagar un año que no utilicé y cuando pensaba que todo estaba solucionado ahora me ha llegado una carta de reclamando 300€. mucho ojo, no os deis de alta.
Como no puedo responder edito: Me han respondido, en inglés, y después de traducirlo directamente se lavan las manos. TIMO
9 de maio de 2025
Avaliação não solicitada
Resposta de be2
Hi there,
I'm really sorry to hear about your experience. Cancellation is possible at any time using the cancellation link at the bottom of our homepage — no login required.
If you've received a letter asking for payment, that usually means the case has already been passed on to an external collection agency. At that point, it's best to reach out to them directly to resolve it.
— Noel
Parece un grupo mafioso,no hay manera…
Parece un grupo mafioso,no hay manera darte de baja,pasan meses que no la utilizo ésta plataforma y me llega una carta como que debo casi 300€,es increíble lo que pasa,como puede funcionar una empresa que al final no quedas con nadie porque todo parece falso,son peores que los bancos.
9 de maio de 2025
Avaliação não solicitada
Resposta de be2
Hi, thanks for your review.
You can unsubscribe easily using the cancellation link at the bottom of our homepage, no login needed. If you're getting letters about outstanding payments, that usually means the case has already been handed over to an external collection agency. In that case, it's best to contact them directly to sort things out.
As for the profiles — we monitor things closely and definitely don’t want anything fake on the platform. If you’ve spotted anything suspicious, please report it and we’ll check it out.
Best, Noel.
No hay filtro
No hay filtro. Multitud de perfiles falsos
Lo del precio. Te estafan. Primer mes razonable y si no andas espabilada al segundo te soplan un pastizal sin previo aviso.
El algoritmo. Un engaño. Ni siquiera aplica bien tus filtros. Si el porcentaje de éxitos del que presume, mentira, si obtienen algún resultado lo es por pura casualidad.
NO ENTRES!!
5 de maio de 2025
Avaliação não solicitada
Resposta de be2
Benjamin, sorry to hear you feel this way — we take concerns like yours seriously.
Our system does include filters and safety measures, and our team works hard to remove fake profiles. If you come across suspicious activity, we want you to report it directly through the site.
Regarding pricing: we're happy to clarify anything if needed.
As for the algorithm, it's designed to suggest matches based on your preferences, but of course, finding the right connection can take time.
If you'd like us to look into your case specifically, feel free to reach out via the contact form on our website — we're here to help. Thanks Emma.
I can't believe how appalling this org is!!
I can't believe how appalling this organisation is. I have had endless trouble trying to cancel my account, and in April 2024 I finally managed to get the team to cancel my account. Now I just found an email in my junk folder about debt collecting even more money off me!! They are crooks!! Do NOT deal with these people. They are preying on vulnerable people!! This should be reported as theft!!!
5 de maio de 2024
Avaliação não solicitada
Resposta de be2
Hi Chantell,
If you’ve received a payment notice after requesting cancellation, it likely means the subscription wasn’t fully cancelled or there was an issue with the timing.
To get this sorted, please contact our customer service team via the contact form on our website, using the email linked to your account. We can then check the details and clarify everything for you.
We take these matters seriously and are happy to help once we can access your account information. Thanks Emma.
Thieves
I created an account for 1 month because I wanted to see what the experience was like with this "dating" site. It's crap. The profile doesn't show the date when your "premium" subscription expires, so you need to track it yourself. I found this out after getting billed 5 times what paid for that 1 month. I filled their form to cancel the payment and my account but considering all the other stories here, I don't have much hope of getting my money back. I'm sorry I didn't look them up before subscribing FOR ONE MONTH ONLY.
Edit: Their customer service is atrocious, you can't talk to anyone, you just fill in a form and then hope for an email where they tell you that you can't get your money back because they took it and you can go screw yourself.
2 de maio de 2025
Avaliação não solicitada
Resposta de be2
Hi Tessian,
Thanks for your review. Since there’s no account info linked here, I’ve sent a request via Trustpilot so I can check your subscription details.
Just for general info: our subscriptions renew automatically unless cancelled, and that’s mentioned during the payment process and in the confirmation email. Like you mentioned, cancellation is possible via the link at our homepage - no need to login.
I'll take a closer look at your case as soon as I hear back from you.
Best, Noel.
Ich hab mich ganz schnell wieder…
Ich hab mich ganz schnell wieder gelöscht, nachdem ich festgestellt habe, dass die kostenpflichtigen Mitgliedschaften (und die brauchst du, sonst kannst du nichts machen und nichts sehen) Preisangaben pro Woche und nicht pro Monat sind. Und das steht so versteckt, dass man das ganz leicht übersieht.... Für mich also eine absolute Abzocke!!!
31 de março de 2025
Avaliação não solicitada
Resposta de be2
Hi Antje!
Thanks for your feedback. I'm sorry to hear you missed the price information — the full cost is always shown before any payment details are entered.
If you'd prefer a reply in German, we’d kindly ask you to move your review to our German Trustpilot page. I’ve already submitted a request for this via Trustpilot. Thanks, Noel.
Falske profiler
Deres kundeservice spammer med falske profiler som "har lagt beskeder" og "syntes godt om"
27 de março de 2025
Avaliação não solicitada
Resposta de be2
Hi Flemming! We don't use fake/bot profiles on our site. What you're referring to are notifications from our platform about actions related to your profile. If you don't want to receive these notifications, you can simply turn them off in your profile settings. Best, Noel.
dom håller på ännu och skickar krav…
dom håller på ännu och skickar krav brev från advokat från polen eller liknande jag har skickat till dom polis anmälan till konsumentombudsmannen min bank låste alla mina kort direkt dom såg att dom tog pengar från mitt långt efter uppsägning av abonnemang
dom har fått allapapper dom bett om d nummer till den svenska polisen mina person nummer osv. men dom kontaktar ingen av myndigheterna
akta er för detta företag det är en stor bluff ....
6 de março de 2025
Avaliação não solicitada
Resposta de be2
Hi Mikael,
if you think we have charged you without a reason, please provide more information about your profile. I will then have a look at your case and explain you more about your Premium Membership.
Best, Anna
Varning! Tycker Be2 försöker lura och snärja sina kunder.
Har haft ett konto på sajten Be2 och valde tillslut det jag trodde var en engångsbetalning för premium åtkomst under 4 veckor. Har nu i dagarna fått veta, att jag tackat ja till en prenumeration!? Som jag nu är skyldig att betala för?! Upplever att den informationen om att man ansluter sig till ett abonnemang, då du godkänner deras villkor, tycker inte att företaget håller på med sjysst verksamhet. Visst var jag dum som inte kollade upp allt om deras betalningssystem och villkoren kring användandet, men var för mig att just den informationen inte var så enkel att hitta, min uppfattning är att de försökt dölja den informationen på så svårtillgängligt sätt som möjligt. Dessutom insåg jag att premium paketet som jag köpte, inte gav mig någon särskild förbättring och eller mer åtkomster på kontot när jag betalat för premium perioden. Sa upp och avslutade mitt konto(trodde jag!?) gjorde iallafall som det stod på deras hemsida vad gäller avsluta och stänga/säga upp kontot. Jag raderade sedan all min information. Uppsägningen som jag ”trodde” jag redan efter 1:a veckan med premium paketet gjort. Men är nu enligt företaget skyldig pengar för nått jag inte visste att jag ens beställt eller köpt. När jag fick fakturan på mailen, så har Be2 skrivit: Om vi inte får in betalningen snarast, kommer indrivning av betalningen ske! Är så irriterad, arg och besviken!
13 de março de 2025
Avaliação não solicitada
Resposta de be2
Hi Annica,
I can assure you we show you all contract details incl. information about the price, renewals etc. before you purchase. But because it doesn't stop there, we are also sending you a copy of all details of the contract you have entered via email.
If you'd like I can have a look at your case. However, I cannot help you if you do not provide any more details. Therefore, please fill in the request for information via Trustpilot.
UPDATE: Unfortunately you did not respond to my information request. Therefore I won't be able to assist you.
Best, Anna
Det værste site at handle med .
Det værste site at handle med .
Det er et svindelsite, de stjæler fra dem, der handler med dem.
Jeg skulle købe et månedsabonnement for 179 kr. og der blev trukket 716 kr. fra min konto, efter jeg skrevet til dem de opsagde mit abonnement kun efter 5 dage.
Efter mange mail frem og tilbage, var jeg i stand til at få 416 tilbage, og de tog 300 kroner for ingen ting , bedrageri, tyveri..
Det er vildt de får lov til at fortsætte.
Hold jer langt langt væk fra sitet.
6 de fevereiro de 2025
Avaliação não solicitada
Resposta de be2
Hi Saad,
once you open the price comparison site, we show you weekly prices so you can see, what's the best option for you.
Once you have chosen the option you like the most, you are directed to the payment page. Here you are shown the full price and all other information about the contract you are about to enter.
We also inform you that in case of a withdrawal we keep a certain amount as we provide full access to our service already during the withdrawal period.
If you want to know more about you can contact me any time,
Best, Anna
Ein Stern sind 2 zuviel!!!
Ein Stern sind 2 zuviel!!!
Abzockerbude vor dem Herrn!!
Einen Monat gebucht und bezahlt. Ende des Monats gekündigt, weil nichts passierte. Diese Lumpenfirma bucht einen weiteren Monat ab und akzeptiert eine rechtzeitig ausgesprochene Kündigung einfach nicht!
Finger weg von dieser Truppe!!
5 de março de 2025
Avaliação não solicitada
Resposta de be2
Hi,
I can assure you that we accept all valid cancellation requests. However, you need to send your cancellation in time (as communicated on our payment page, GTC and your purchase confirmation email). If we do not receive a timely cancellation, your Premium Membership is being renewed. If you can prove you've sent the cancellation in time, I am more than happy to assess your case again. Best, Anna
RENOVACIÓN SUSCRIPCIÓN FRAUDULENTA
Proceder a dar de baja a los clientes una vez hayan solicitado cancelació en debida forma. En mi caso, renovaron mi suscripción de forma aleatoria, a pesar de haber solicitado la cancelación, meses atrás, exigiendo el pago de la cuota más recargo, situación absolutamente fraudulenta!!!!
15 de janeiro de 2025
Avaliação não solicitada
Resposta de be2
Hi Teresa, did you get a cancellation confirmation from us?
I would like to have a look at your case. Therefore, it would be great if you could answer the information request I've sent via Trustpilot.
Best, Anna
BE2.no hold dere unna
Elendig presentasjon av evt partner. Veldig snevert område de opererer i. De lurer deg til å bli premium member og det er nesten umulig å komme ut av det.Du må selv finne riktig skjema på annen nettside. Denne må skrives ut, fylles ut for hånd og til slutt enten sende den via FAKS eller vanlig brevpost til Luxenburg. Så hold dere langt unna denne datingsiden.
2 de março de 2025
Avaliação não solicitada
Resposta de be2
Hi Morten,
You can cancel easily via our cancellation form. You don't even have to be logged in.
If you don't get enough matches, try to change your search criteria just a little bit. This might bring up profiles you haven't seen yet - and maybe your match.
Best,
Anna
Do not give these people ur money they…
Do not give these people ur money they will rip you off going under two business names be2 and 60s dating i did cancel by email last year September and still they took the money out and wont refund it $299.70 sorry ur leaving yet still take the money either way these people will not give the money back money just as bad as being scammed....
I've sent many emails re this but all I get back is you didn't put it in in time or ur cancelling email my bank is looking into this and I still want my money back att:Anna or Noel
27 de fevereiro de 2025
Avaliação não solicitada
Resposta de be2
Hi Yvonne. Thanks for your review. Unfortunately, I can't check your case based on this review alone. If you have already sent us a valid cancellation in time to stop renewal, please send a copy of the cancellation confirmation / proof of your timely cancellation to me and I'll check your account. You can reach me at be2-trustpilot@be2.com. I've also sent an information request via Trustpilot. Best, Noel.
Hi, unfortunately, we cannot help you much if you do not reply to our information request.
Best, Anna
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