Beanmachines Avaliações 206

Sean Binding came into our office on Friday and was extremely helpful throughout his visit. He quickly understood the issues we were experiencing, dealt with them efficiently, answered any questions I had, and ensured everything was working as expected before he left. His support was very much appreciated.

Help from Farheen

We’ve just set up our coffee machine package with Scott and the experience has been excellent from start to finish.

Scott was professional, responsive, and incredibly helpful throughout the whole process. He took the time to explain everything clearly, worked with us to tailor the package to our needs, and genuinely went above and beyond to get us the best possible deal.

Nothing felt rushed or pushed ;just honest advice and great service. He also managed to secure us a fantastic package with added value, which we really appreciated.

Highly recommend working with Scott if you’re setting up a café or upgrading your equipment. A smooth, stress-free experience all round.

Customer service is incredible. Hats off to Tara from the CS team who really looked after us.

Special shout out to Paul the installer, super patient, very polite and did a fabulous job installing the machine.

Thank you BeanMachines. We know where to go if we need anything machine related.

The company only wants to take your money and then not interested . Having the machine for a month and still not set correctly
I would not advise to choose Franke machine via Beanmachines

The best decaffeinated beans I have found.

Great coffee quality. We've been buying coffee from them, for our Cafe, for 2-3 years now, and counting. Never let us down

The coffee beans were delivered very quickly, however I was very disappointed with the freshness of the roast - the pack recommended best before was end of January yet they were delivered to me on the 20th February.

The fact you can talk to someone about any problems with the coffee machine is excellent.
The engineers turn up when they say will.

Nice company to deal with

Milk cleaner product missed off delivery and still not received

very efficient

Excellent service

Sean was super helpful, fitted the machine quickly and was very informative and helpful when setting up the machine.

Good initiative. Ordering now is easier and deliveries are also streamlined with proper messages by DPD.

Their customer service does actually work.
Farheen was great. She took her time to really listen to me, and was then quick to resolve my issue.

This is the second time my order has been delayed. Some constructive feedback: why can't you inform the customer when their order is delayed? It's only when I chase that I receive a response.

Always the same..Consistent fabulous quality of Bean and prompt delivery.

Demie has provided a great service, was very attentive and quick to reply, it was very refreshing to get an issue sorted so quick! Thank you Demie:)