Very inefficient engineers sent onsite who have no clue on what they are doing.. but well trained to put the blame on customers to extract money later on. They work together nicely as a team to find w... Ver mais
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Veja o que dizem as avaliações
Fast, efficient and reliable service as usual from Beanmachines team. Consistency in service is the key ingredient… as well as the excellent Coffee beans. Thank you!
Customer service is incredible. Hats off to Tara from the CS team who really looked after us. Special shout out to Paul the installer, super patient, very polite and did a fabulous job installing... Ver mais
Great Overall experience with Bean Machine. Repair Service and follow up work. Demie was really helpful and swift with getting the unit back to us. The Connoisseur's are going to be out in force for... Ver mais
Detalhes da empresa
Sobre Beanmachines
Escrito pela empresa
Informações de contato
Reino Unido
- beanmachines.co.uk
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 37% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Mark Fraser was exceptional
Mark Fraser was exceptional,he serviced the machine with myself last year aswell as this year and he’s incredible and really informative. Service was quick and smooth and it was an overall really nice experience.
Sean was amazing help
Sean was amazing help, gave great advice to for preventative measures and couldn’t be more helpful. Thank you Sean!
Always great service
Always great service, second time having Sean onsite, very helpful.
Very helpful and knowledgeable…
Very helpful and knowledgeable engineer. Prompt arrival and efficient. Happy to answer queries and give advice. Very happy to recommend
Paul - Whitby Pavilion
After an initial delay, through no fault of his or indeed ours , Paul Singleton installed our machines today. He was professional, informative, patient, considerate and willing to understand where my staff were coming from. Sensitive to the environment he was in ( we had to offer some degree of service to our customers ) he was happy to 'work around' . Much appreciated. A great advert for your company.
Sean was excellent
Sean was excellent. Excellent service, polite and good recommendations.
Sean was friendly and very helpful. And polite
Sean was very helpful and polite. He was very thorough. And would recommend him
Sean has given us brilliant service…
Sean has given us brilliant service while installing new machine ,
Thank you to Sean brilliant Engineer and Demie Customer Services
Sean the engineer was amazing very professional very qualified and repaired the machine very quickly. Was great to have someone experienced to put it right. No question wasn't answered and trained me on some items I didn't know that would help the machine. Great Asset to Bean Machines keep up the good work Sean you are brilliant. And to Demie their Customers Services Lady thank you for listening to my needs and getting the engineer out so quickly. Without your help the machine would not have been repaired and there would have been a lot of unhappy staff. Thank you both for making my job easier today. Maria Nelsons Wimbledon
Very helpful with what we needed and…
Very helpful with what we needed and with the process
looking forward to getting our new machine
Good price good staff
A very simple and thorough experience
A very simple and thorough experience, from initial contact, to choosing the right machine for our needs - Scott was very knowledgeable and helpful, guiding us to the right option.
Professional and delivered as agreed
Efficient, Effective and Timely
The team member was professional, polite and efficient.
The job was dealt with swiftly and in a timely manner.
The service engineer did an incredibly…
The service engineer did an incredibly thorough job whilst teaching our coffee makers too!
Expensive, Hidden Charges
Expensive, very contractual, poor value for money on both the supply of the machine and coffee beans. Avoid this company, beware of additional costs at the end of the contract if you do sign up.

Resposta da Beanmachines
Great service
Arrived when they said
Arrived when they said. Fixed the machine in minimal time and now it works perfect. Gave me some advice and simple tips on how to avoid problems in the future. I was entirely satisfied with the service I received.
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