I chose to buy direct from beautyrest, as the delivery and haul away we’re free. It did take many weeks before ultimate delivery, but the service was “White Glove”. Very professional. I purchased... Ver mais
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Veja o que dizem as avaliações
We could not have had a more positive experience. From the Warrantee Claim being accepted to the delivery being completed was all wonderful. Expect 5-7 days to hear back from warrantee submission?... Ver mais
the delivery from RXO was terrible. Cancelled at the last minute, on the first scheduled delivery date. The next available time was six days away after waiting two weeks already. Another day off work,... Ver mais
A empresa respondeu
The two star is because the bed size looks small in our bed frame compared to our old Stearns and Foster that fit perfectly!!! It looks stupid. Our bedroom set is from Thomasville furniture that cost... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Móveis para Quartos
- também em
- Loja de Camas
- Loja de colchões
- Loja de Móveis
- Loja de Roupas de Cama
Escrito pela empresa
Beautyrest® has spent over 100 years innovating luxury sleep products designed for personalized comfort, motion separation, and individualized support. Its mattresses feature Pocketed Coil® Technology for durability, pressure relief, and reduced motion transfer, helping partners sleep soundly without disturbance. With a wide range of mattress types, firmness levels, and features, Beautyrest offers options for back, side, and stomach sleepers. Beautyrest products are made with premium materials, including CertiPUR-US® certified foams that are free from harmful chemicals and meet low-VOC indoor air quality standards. Select models include cooling fabrics, cool-to-touch covers, latex, memory foam, and high-density foams for enhanced comfort and temperature management. Customers can shop Beautyrest mattresses, pillows, and adjustable bases online or in-store. Benefits include White Glove Delivery, expert setup, old mattress removal, a 100-night in-home trial, hassle-free warranties, and free shipping and returns.
Informações de contato
2451 Industry Ave, 30360, Doraville, Estados Unidos
- 1-877-298-4955
- beautyrest.com
3,7
Bom
239 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Took care of my needs in every aspect.
1 de fevereiro de 2026
That you stood by your product and…
That you stood by your product and honored your warrantee! Thank you the beds sleeping fine!!!
23 de maio de 2025
Comfort
I do love the comfort, however, I do not like that I can feel every movement.
22 de maio de 2026
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Still haven’t gotten a updated on my…
Still haven’t gotten a updated on my mattress order, no delivery or anything, it’s been 3 weeks, I’m thinking of a refund, I have contacted the company and still no updated , horrible mattress company.
22 de maio de 2026
Resposta da Beautyrest
Hi there, thanks for taking the time to reach out about your experience. Your feedback is very valuable to us. We are very sorry to hear that you had not received your items yet. However, it looks like we have since delivered your items. If that is not the case, please let us know. We will have our team look into it, and we will reach out with an update as soon as possible. We thank you for your patience. If you would like to share more with us, feel free to reach out to our team directly through the contact us page on our website with any questions, comments, or concerns.
I bought a king mattress from metro…
I bought a king mattress from metro mattress in geneva ny and they went bankrupt and it was very difficult to get a warranty replacment. Finally did. I’ll let u know how this mattress holds up but I was told my warranty was no longer valid. Not great business practice if the one I originally bought was defective.
27 de novembro de 2025
Resposta da Beautyrest
Hi there! Thanks for taking the time to review your Beautyrest Mattress. We truly value our customers' feedback. We are sorry to hear that your warranty experience was difficult, but we are glad your mattress finally arrived. We would love to learn more about your experience once you've had more time to try out the mattress. If you would like to share more with us, feel free to reach out to our team directly through the contact us page on our website with any questions, comments, or concerns.
Pillows were too large and too stuffed…
Pillows were too large and too stuffed so that it was like sleeping sitting up. Terrible. I thought they were softer when I ordered them.
1 de maio de 2026
Resposta da Beautyrest
Hi there, thank you for taking the time to review your Beautyrest Pillows. Your feedback is valuable to us. We are sorry to hear that our pillows did not meet your sleep needs. If you are still within your 100-Night Sleep Trial, we encourage you to reach out to Beautyrest to begin the return/exchange process. That way, you can work toward getting pillows more suited to your sleep needs, which should help you get the wonderful nights of sleep that you deserve. If you would like to share more with us, feel free to reach out to our team directly through the contact us page on our website with any questions, comments, or concerns.
Delivery time is atrocious
Delivery time is atrocious - waiting over a month for delivery is crazy. Perhaps don't send out a survey until after your product has been delivered. (which is still 20 days away)
22 de maio de 2026
Resposta da Beautyrest
Hi there, thank you for taking the time to review your experience. Your feedback is valuable to us. We are sorry to hear that your experience has not been great. We encourage you to reach out to us directly with your concerns so that we can see what we can do to help you out and avoid this kind of shipping issue in the future. If you would like to share more with us, feel free to reach out to our team directly through the contact us page on our website with any questions, comments, or concerns.
Cuál es el correo para la devolución
Cuál es el correo para la devolución? Dónde atiendan. Ya he cancelado con una persona y por correo y aún no devuelven el dinero. Tengo el cobro dos veces a mi tarjeta de crédito
14 de maio de 2026
So far everything has been great
So far everything has been great. Absolutely great experience.
21 de maio de 2026
I still don't have my mattress box
The day of the delivery I was told the unit was damaged it has been almost a week now and I still don't have my unit.
I was told it would take another 2 to 4 weeks to have another one delivered
21 de maio de 2026
Resposta da Beautyrest
Hi there, thanks for taking the time to reach out about your experience. Your feedback is very valuable to us. We are very sorry to hear that you have not received your items yet. We will have our team look into this, and we will reach out with an update as soon as possible. We thank you for your patience. If you would like to share more with us, feel free to reach out to our team directly through the contact us page on our website with any questions, comments, or concerns.
A smooth transaction worry free
A smooth transaction worry free. Customer service was helpful, knowledgeable and professional. The delivery people were courteous and accommodating.
16 de maio de 2026
Regretful!
Regretful!
There’s zero cooling effect. And Re- comfort, nothing you can’t find in a cheaper mattress. Overpriced!
22 de maio de 2026
Resposta da Beautyrest
Hi there, thank you for taking the time to review your Beautyrest mattress. Your feedback is valuable to us. We are sorry to hear that our mattress did not meet your sleep needs. If you are still within your sleep trial period, we encourage you to reach out to Beautyrest to begin the return process. That way, you can work toward getting a mattress more suited to your sleep needs. That should help give you the wonderful nights of sleep that you deserve. If you would like to share more with us, feel free to reach out to our team directly through the contact us page on our website with any questions, comments, or concerns.
Warranty service was amazing and the…
Warranty service was amazing and the ladies who facilitated it were wonderful and efficient.
26 de fevereiro de 2026
Overall satisfied with the mattress
The bed is super comfortable at first but over time I realized it’s not as “plush” as I would have wanted. I still give the mattress 4 stars because I’m probably just being picky. Also, I’m sure the level 4 plush mattress would’ve been exactly what I wanted instead of the level 3, but I thought I spent enough $. Delivery went smoothly. The delivery people were in and out in no time.
22 de maio de 2026
Excellent customer service
The mattress did not wear well. We're sure it was probably an anomaly, since Beautyrest replaced it. The store we bought our mattress from had closed. We notified Beautyrest and followed their directions. They delivered a new mattress and removed the old one.
2 de março de 2026
Kevin made it happen I’m a completely…
Kevin made it happen I’m a completely happy person he knew exactly what I was looking for and I’m relieved beyond life! Love beautyrest
15 de abril de 2026
Comfort of bed
The buying process is good.
However, this is my 3rd new beutyrest in 3 months, cause I returned other 2 for comfort reasons.
I upgraded on this one to black series 3, double the price of the others.
To me not worth the price tag.
For a 4800 bed it should feel good right out if gate.
I don't buy that 30 to 60 day break in period.
This seems no better than a Walmart bed. Probably Will return as well, no more beutyrest beds for me!
I previously had a steam and foster, liked from day one, should have stuck with that brand.
7 de maio de 2026
Resposta da Beautyrest
Hi there, thank you for taking the time to review your Beautyrest Mattress. Your feedback is valuable to us. We are sorry to hear that our mattress did not meet your sleep needs. We encourage you to reach out to Beautyrest directly to begin the return/exchange process. That way, you can work toward getting a mattress that is more suited to your sleep needs, which should help you get the wonderful nights of sleep that you deserve. If you would like to share more with us, feel free to reach out to our team directly through the contact us page on our website with any questions, comments, or concerns.
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