Ordered on 21st July, stated it was shipped 22nd July, still don’t have my order. Royal Mail tracking still says we’re expecting your parcel! Emailed customer service to get no reply, tried the conta... Ver mais
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Veja o que dizem as avaliações
Can not fault this company. Great price & next day delivery. Purchased the bamboo memory foam topper & pillow. I also, too advantage of the incredibly cheap 200 thread cotton sheets. I'm very happy �... Ver mais
A empresa respondeu
When my duck feather mattress toppers arrived the packages smelled fousty. I opened one and the stench of mold and damp was unbearable. The packages stank out the room I left them in. I emailed 2 dif... Ver mais
A empresa respondeu
Ordered online and for some strange reason the confirmation email was delivered to my spam folder and it took some time for me to receive it . However , I was sent a shipping confirmation and a tra... Ver mais
Detalhes da empresa
- Loja de Roupas de Cama
- Loja de artigos para cama, mesa e banho
- Loja de colchões
- Loja de móveis para sala de estar
- Loja de tapetes
- Tapeçaria
Sobre Bedding Royal
Escrito pela empresa
Welcome to Bedding Royal
Your premier destination for luxurious bedding essentials!✨ With a solid reputation in the industry, we take immense pride in our 4.6-star rating for consistently delivering top-notch products and providing excellent customer service. Your satisfaction is our priority!
🛍️ Explore our exclusive range of bedding collections, carefully curated to cater to your unique tastes and preferences. From silky-smooth sheets to plush comforters, we have everything you need to create your dream sleep sanctuary.
Mattress Toppers Bed Sheets Duvets Pillow Covers 🌟 Experience the unparalleled comfort and luxury that our bedding products offer. Crafted with the utmost attention to detail, each piece ensures a restful and rejuvenating slumber.
🌈 Elevate your bedroom aesthetics with our exquisite designs, available in a myriad of colors and patterns. Embrace the art of relaxation with Bedding Royal.
📞 Our dedicated team is always ready to assist you in making the perfect choice for your bedding needs. Customer satisfaction is not just a promise; it's our commitment.
🚚 Enjoy fast and reliable shipping services, so you can cuddle up in your new bedding essentials sooner!
Join the Bedding Royal family today and discover the true essence of comfort and luxury. Your journey to a peaceful night's sleep begins here. 💤
Informações de contato
39 Derby Street, M88HW, Manchester, Reino Unido
- 7533 990505
- support@beddingroyal.co.uk
- beddingroyal.co.uk
3,9
Muito Bom
243 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 33% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Bedding Royal
Thank you so much for your feedback Sue!
Wrong item.
Ordered an oval moses basket mattress and received a rectangle mattress. The company got in contact with me quickly and offered to rectify the situation by sending me a new mattress and explained it would've been an issue with their packing team. They were polite and quick to fix their mistake. Opted for a refund, they took a while to respond however have sent an email and a WhatsApp message confirming my refund had been processed (now just waiting for it to go into my account) . I appreciate the good service but am still disappointed there was a mistake to fix in the first place.
7 de janeiro de 2025
Resposta da Bedding Royal
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience caused.
Could you please confirm if you’ve reached out to us at support@beddingroyal.co.uk? We haven’t come across an email from you regarding this issue. If you contacted us on Saturday or Sunday, kindly note that our support team is unavailable on weekends, which might explain the delay in responding.
The Moses Basket Mattress is one of our best-selling products, and we rarely encounter complaints. However, we understand that mistakes can happen occasionally. We’re more than happy to either replace the mattress or provide a full refund to resolve the issue promptly.
Please let us know how you’d like to proceed. Your satisfaction is our top priority.
***UPDATE***
We strive to ensure every order is handled with care, and we’re sorry to have fallen short in this instance. While we’re pleased that our team was able to respond quickly and offer solutions, we understand your disappointment that this mistake occurred in the first place.
Your refund has been processed, and you should see the amount reflected in your account shortly. Please don’t hesitate to reach out if there’s any delay or further assistance you require.
We genuinely appreciate your understanding and your kind acknowledgment of our efforts to resolve the issue. Your feedback is invaluable and helps us improve our processes to prevent such occurrences in the future.
Thank you for giving us the opportunity to make this right, and we hope to serve you better in the future.
Small double fleece sheets
Good quality very happy with my purchase and when i need new ones I shall use again very quick delivery 5************ seller
2 de janeiro de 2025
Resposta da Bedding Royal
Thank you for your wonderful feedback! 🌟 We're thrilled to hear that you're happy with your purchase and our quick delivery service. Your satisfaction means the world to us!
Whenever you need more, we'll be here to serve you with the same dedication. Thanks again for your 5-star support! ⭐⭐⭐⭐⭐
Quality products at reasonable prices.
4 de janeiro de 2025
Resposta da Bedding Royal
Thanks for your feedback.
Resposta da Bedding Royal
Thank you for your lovely feedback!
Mattress Topper
Mattress topper wasn't the best quality. It was pretty flat. Like a lot of these mattress toppers online, the are advertised as really thick, but you get them home and they are pretty thin.
Good customer service and a full refund was provided swiftly, however I had to pay to return it, which cost me £8.99 (not reimbursed). So overall I give 3 stars.
12 de dezembro de 2024
Resposta da Bedding Royal
Thank you for sharing your feedback. We’re sorry to hear that the mattress topper didn’t meet your expectations. We understand how important it is to find a product that provides the comfort and quality you’re looking for.
We’re pleased that our customer service team was able to assist you promptly and issue a full refund. However, we apologize for any inconvenience caused by the return shipping fee. While we strive to maintain transparency in our return policy, we value your input and will review our processes to enhance the customer experience.
Your feedback helps us improve, and we hope to serve you better in the future. If there’s anything else we can assist you with, please don’t hesitate to contact us.
Prompt delivery
Prompt delivery, just what I need for my hip pain and lymphoedema.
20 de dezembro de 2024
Resposta da Bedding Royal
Your feedback helps us improve, Thank you for sharing your feedback.
Resposta da Bedding Royal
Thank you for your wonderful feedback! We're thrilled you love the mattress topper and our service – your satisfaction means everything to us!
new pillow review.…
The pillow's arrived on time.They are ok to sleep on fluff up easy.Please could you state a pack has only one pillow it would help a lot.
12 de dezembro de 2024
Resposta da Bedding Royal
Thank you for your feedback! We're glad to hear the pillows arrived on time and that you're finding them comfortable. To clarify, each pack contains one pillow, and since you purchased a pack of two, it includes two pillows in total. We appreciate your suggestion and will ensure this is communicated more clearly in the future. 😊
Resposta da Bedding Royal
Thank you for your wonderful feedback!
Really quick service and very quick…
Really quick service and very quick delivery
12 de dezembro de 2024
Resposta da Bedding Royal
Thank you for your wonderful feedback!
An easy website to follow ...
Five stars for an easy website to follow and place my order from , great communications , rapid delivery and I am delighted with the quality of the bed sheets ....
10 de dezembro de 2024
Resposta da Bedding Royal
Thank you for the fantastic review! We're delighted you enjoyed our website, fast delivery, and the quality of your bed sheets – your satisfaction is our top priority! 🌟
Good customer service
After initially the wrong sheets being sent, it was dealt with very promptly. So good customer service. Sheets are nice too. Will be ordering more
6 de dezembro de 2024
Resposta da Bedding Royal
Thank you for your understanding and kind words! We're glad we could quickly resolve the issue and that you're happy with the sheets. We look forward to your next order! 😊
Resposta da Bedding Royal
Thank you for your feedback. Your satisfaction is very important to us, and we take your comments seriously.
Resposta da Bedding Royal
Thanks for your feedback Tim!
I ordered on 30th November received an…
**UPDATE**
It’s taken 2 weeks to tell me the product is out of stock! I have no email from the 11th all folders double checked the last email was sent on the 10th saying it must be the couriers fault! Please issue a full refund to hit my account today Friday 13th. Buyer Beware.
*UPDATE*
I received an email after leaving the below review asking for my order number, I sent this the same working day and then nothing again! Chased with a follow up email and again nothing, 😤
I ordered on 30th November received an email to say dispatched on 3rd December. The tracking hasn’t updated since, Royal Mail just says we are expecting it!! Tried contacting Bedding Roysl via the WhatsApp chat and email but not had any response?? But then get a Trustpilot link to write a review on my product that I’ve not received? I needed the item for my daughter’s surprise room.
30 de novembro de 2024
Resposta da Bedding Royal
** UPDATE **
We did send an email on 11th December, Wednesday, at 17:15, informing you that the product was out of stock. We understand how crucial this communication was, and we're sorry if it did not reach your inbox despite our efforts. We are investigating this further to ensure better communication in the future.
Additionally, we are currently investigating why the product was not dispatched to the courier company as expected. Your feedback has been noted, and we are committed to resolving this issue to improve our processes.
Regarding your refund, we're pleased to inform you that it has been initiated from our side. Please check at your end.
Once again, we deeply regret the inconvenience caused and appreciate your patience while we address this matter.
We understand how important this item is for your daughter's surprise room, and we apologize for the inconveniency.
Thank you for your understanding.
Resposta da Bedding Royal
Thanks for your feedback Kyra!
Order arrived as scheduled
Order arrived as scheduled. Though I have not used the products due to house move delay, I liked what I saw.
1 de dezembro de 2024
Resposta da Bedding Royal
Thanks for your feedback Toyin!
Resposta da Bedding Royal
Thanks for your feedback!
One very satisfied customerd
The order was completed and executed efficiently and very speedily. Items well packed and exactly as described. Am very satisfied.
25 de novembro de 2024
Resposta da Bedding Royal
Thank you so much for your kind words! We're thrilled to hear that your order was completed efficiently and that you are satisfied with our service and products.
Your feedback motivates us to continue delivering the best experience to our customers. If there's anything else we can assist you with, please don't hesitate to reach out.
We look forward to serving you again in the future!
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