OVERPRICED RUBBISH. NOT RECHARGEABLE it has a USB cable to power not charge. So either batteries or power/powerbank. Neither what I wanted. Took almost a month to be delivered and packaging was damage... Ver mais
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Veja o que dizem as avaliações
Shipped quickly to me what makes it great is there’s a few colour choices, which is perfect silver black and I think white now when I bought mine, they were silver and black works like a charm. I boug... Ver mais
A empresa respondeu
One of the best products, but simply it is very genius and very smart, not harmful in any way No more annoying flies outside the house that spoil your outdoor fun. You must say goodbye to any embarr... Ver mais
This special BugFan makes a wonderful accent to your food portions. Because it makes eating outside fun. Since flies are always searching for food, whether in a clean environment or not, I have witnes... Ver mais
Detalhes da empresa
- Loja
- Loja de Eletrodomésticos
- Loja de Churrasqueiras
- Loja de artigos para reforma residencial
- Loja de artigos para paisagismo
- Loja de materiais para restaurantes
Escrito pela empresa
Welcome to Belfans! We're a team of passionate individuals who are dedicated to providing you with the most effective and reliable solutions for controlling flying insects. We understand the frustration and inconvenience that flies can cause, especially during the warm summer months when we all want to spend time outside. That's why we've made it our mission to develop high-quality fly repellent fans that are designed to keep pesky insects at bay, allowing you to enjoy your outdoor spaces without any interruptions. Our fly repellent fans are equipped with dots that refract/bend light which scares the insects. Bending light is not a part of their DNA. In their little fly minds, the bending colored lights are not normal in nature and it appears dangerous to them. They will always choose to go somewhere else. Our fans are not only efficient, but also stylish and easy to use, making them the perfect addition to any outdoor setting, whether it's a backyard, patio, or even a restaurant or cafe. Our team is committed to providing exceptional customer service, and we're always here to answer any questions you may have about our products. We believe in building strong relationships with our customers, and we're dedicated to ensuring that you have a positive experience with our brand from start to finish. Thank you for choosing Belfans, and we look forward to helping you create a fly-free outdoor environment!
Informações de contato
5 St. John's Lane, EC1M 4BH, London, Reino Unido
- +44 2038070028
- info@belfans.com
- belfans.com
3,6
Bom
242 avaliações
Respondeu a 66% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
OVERPRICED RUBBISH, NOT RECHARGEABLE.
OVERPRICED RUBBISH. NOT RECHARGEABLE it has a USB cable to power not charge. So either batteries or power/powerbank. Neither what I wanted. Took almost a month to be delivered and packaging was damaged. No reply to any queries. One functions, one half heartedly turns. Will be returning for a refund if I can get hold of anyone!
5 de maio de 2026
Avaliação não solicitada
Follow up from my review on the 6th
Follow up from my review on the 6th
After posting the review I got an immediate reply from Belfans ( funny how a little negative review works) They sent me 2 new fans that are in worse shape than the first ones , they we’re wrapped in bubble wrap and stuffed into small bag. Interesting to see what their next move will be
6 de setembro de 2025
Avaliação não solicitada
I have tried to return it as it doesnt…
I have tried to return it as it doesnt work for us and NO reply to emails and NO reply on the phone!!
aftre this was sent i recieved an email giving me a full refund no need to send back thanks
3 de setembro de 2025
Avaliação não solicitada
Resposta da Belfans
Thanks for the feedback. We’re sorry for the inconvenience you experienced. We have already responded to your email, so please check your inbox and spam folder. The issue has now been resolved.
Invisible customer service
I ordered two fans, one works, the other does not. I emailed over a week ago to customer service, no response, very poor.
17 de julho de 2025
Avaliação não solicitada
Resposta da Belfans
Sorry to hear one of the fans isn’t working, and you haven’t had a reply. Our other mailbox has been having issues. Please email us at support@belfans.com so we can look into this for you right away.
They don’t work after replacing…
They don’t work after replacing batteries
16 de julho de 2025
Avaliação não solicitada
Resposta da Belfans
We’re really sorry to hear that the item isn’t working even after replacing the batteries. That’s not the experience we want you to have. Please reach out to us at support@belfans.com, and we’ll be happy to assist you and make things right.
A few years ago I bought a Belfans fan …
A few years ago I bought a Belfans fan and it was absolutely brilliant used it ever since . A month or two ago we sent off for another one. It’s taken a month or so to arrive and it doesn’t work. I’ve sent an email explaining what’s happened, haven’t heard anything as yet. Watch this space I have just heard from Belfans and they have been fantastic in putting it right .thank you
3 de julho de 2025
Avaliação não solicitada
Resposta da Belfans
Hi Alan, we’re sorry to hear that your recent experience hasn’t matched the great one you had with your first Belfans fan. That’s not the standard we aim for. Please send us an email at support@belfans.com with your order details so we can investigate this matter and assist you in resolving it as quickly as possible.
THESE DO NOT WORK
WHAT A RIP OFF!! THESE THINGS DO. NOT. WORK!!!!
28 de junho de 2025
Avaliação não solicitada
Resposta da Belfans
We're sorry to hear that you’re unhappy with your purchase. We understand how frustrating it must be when a product doesn’t meet your expectations, and we’d like the chance to make it right. If you could get in touch with us at support@belfans.com, we’d be happy to troubleshoot the issue or arrange a replacement or refund depending on the situation. Your feedback is important to us, and we genuinely want to help resolve this.
Looking forward to hearing from you and turning this experience around.
Belfans changed our backyard…
Belfans changed our backyard experience. We no longer have bugs flying around when we eat. Its a great product that I highly recommend!
9 de junho de 2025
Avaliação não solicitada
I have been a long time customer and I…
I have been a long time customer and I love this product. Highly recommend!!
29 de maio de 2025
Avaliação não solicitada
Great product
Great product! It came in a timely manner and works perfect!
29 de maio de 2025
Avaliação não solicitada
Resposta da Belfans
Thank you for the the great review Ms. Messner! Enjoy!
Great product and very reliable
Great product and very reliable. Received my fan quick and works as it's supposed to!
29 de maio de 2025
Avaliação não solicitada
Arrived On Time and Work Great
We suffered from bugs and mosquitoes, which made it hard for our family to eat outdoors. I ordered Belfans. They arrived on time, and work great. Made our outdoor living enjoyable again!
29 de maio de 2025
Avaliação não solicitada
Resposta da Belfans
We appreciate the great review Mr. Todd!
Long time customer love the product and…
Long time customer love the product and very reliable!
26 de maio de 2025
Avaliação não solicitada
This fan only spins well when held…
This fan only spins well when held upside down. We have tried several tables and fan will only spin slowly about two turns then stops. We are unable to use it.
6 de maio de 2025
Resposta da Belfans
I will have my customer service department get you out a replacement. Sorry for the inconvenience. Have not had that problem before.
Ridiculously long time to wait
Ridiculously long time to wait. In fact I still haven’t had them and when I chased them up I was informed they are being shipped from outside the country (despite the address being in London). Why they don’t say give it a month, I do don’t know.
Their reply is talking rubbish. They have now arrived, ordered 2. Horrific quality and one is broken on arrival. Avoid
7 de maio de 2025
Resposta da Belfans
We’d like to clarify that your order was placed on May 7 and not a month ago. It was delivered today, well within our stated delivery timeframe of 5 to 12 business days after shipment. While we do ship internationally, we’ve made sure to clearly display our expected delivery times on our website so customers can make informed decisions before ordering. You can find this information on our Shipping Policy page. We understand the wait may have felt long, but your order was delivered as promised and within the timeframe we’ve committed to.
Regarding the broken fan, we’ve reached out to you to request more details so we can resolve the issue quickly. We’re still awaiting your reply and are ready to assist with a solution as soon as we hear back. We value your feedback and appreciate your patience. Please feel free to respond to our email so we can help you further.
Resposta da Belfans
We always do our best to help quickly, but in this case, we weren’t contacted before this review was posted. Your order is currently on its way to the local courier for final delivery and is still within our average delivery timeframe of 5 to 12 business days after shipment. If you could please email us at support@belfans.com, we’ll make sure to look into it right away and help resolve the issue for you.
Resposta da Belfans
We’re sorry to hear that your order hasn’t arrived yet. We always do our best to help quickly, but in this case, we weren’t contacted before this review was posted. If you could please email us at support@belfans.com, we’ll make sure to look into it right away and help resolve the issue for you.
Great product
Great product. Keeps flies away and super easy. Highly recommend!!!
12 de maio de 2025
Avaliação não solicitada
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