I placed an order for 3 tops on December 5th, 2023. I never received these items, were charged for them and they have not replied to multiple contact requests. Aggravating!
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Veja o que dizem as avaliações
easy to order online. Chat online easy to use. I placed an order for two items about an hour ago and need to replace one item for another item in another size. Chat online responded immediately let... Ver mais
I recently purchased a knitted cardigan in Khaki colour in a S/M It exceeded what I thought it was going to be, quality is great, colour and size were true to description and size. I’m a 10 and I w... Ver mais
It is a bit confusing with all of the coupons to use- easier with a straight 15% off everything Also reviewed order in Canadian dollars which makes a huge difference unfortunately😞 I love the it... Ver mais
Detalhes da empresa
Escrito pela empresa
Bellelily is a one-stop online shop featuring the latest in women's fashion, accessories, home decor and more. Our affordable collections are all about redefining trends, design excellence and exceptional quality to satisfy the needs of our customers. Our professional customer service team is always available to help you. If you have any questions, please feel free to contact us.
Informações de contato
Estados Unidos
- service@bellelily.com
- bellelily.com
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Como esta empresa usa o Trustpilot
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will be a repeat customer
The clothes I have gotten are great quality and customer service has been fabulous with me, there are only a few that have been smaller than expected and they responded quickly to me with a refund and or exchange . Will be a return customer !
i ordered the green tshirt but i…
i ordered the green tshirt but i ordered the wrong size, i need a Large, they will replace it. Great customer service, the quality is great. i will be ordering from them again.
Customer Service
Good customer service with helping me with sizing with my sneakers
$8 shipping for an extremely long wait for the price.
So I ordered my first shirt a week and a half ago and I still have not received it which would be fine if it was FREE shipping but the fact I had to pay an addition $8 for one shirt and it’s taken almost 10 days so far and it is still not even in the same state as me???? Generally $8 is the cost of express shipping especially for a single shirt. Shipping should be free for how incredibly slow it is. FedEx two day shipping for something a pound or less is $10 yet these guys are charging $8 for snail mail? Yeah last and first time I will order. What a rip off.

Resposta da Belle Lily
I did order the Barbie flat shoes and…
I did order the Barbie flat shoes and they are very nice! Can't wait to wear them and show them off! I was surprised with the fast delivery. I recommend this company.
Rectified
I originally had a problem, after emailing a few times the problem was rectified. Have not received the clothes yet so can’t say anything at this point about the quality.
I love my stuff I ordered
I love my stuff I ordered! Everything was came promptly but I accidentally ordered the wrong size in one if the shirts, but they were prompt to amend the mistake. Looking forward to wearing my new tops!
Bought a few items from here for the…
Bought a few items from here for the 1st time. Took a little longer to arrive as im in the UK but that was ok. The quality of the clothing is surprisingly good for the price. Overall good experience and will definitely be purchasing again
Horrible Service
DO not order from this company. Trying to return shoes that do not fit and everyday I am getting an email asking for a partial refund - who does that. Horrible customer service
Update - New email today stating that they wanted to give me a 50% refund - again not a full refund.

Resposta da Belle Lily
Ordered glitter fliplops
Ordered glitter fliplops, diamantes missing and strap wrongly fitted. They admitted faults after reviewing the photos and offered a ridiculous 30% refund or send back to China registered post! Appalling treatment and I urge people to stop using this company. Rubbish product and terrible service.

Resposta da Belle Lily
Satisfied Buyer
My first purchase from Belle Lily and I'm impressed! Four of the six items fit perfectly and am very happy with the material and fit! They arrived as advertised. Unfortunately, I ordered the wrong size in 2 of the shirts however, customer service has been very responsive and helpful in getting the exchange done. The wrong size is on me and therefore giving a 5-star review.
Styr unna
Styr unna! Og tror ikke noe på de gode tilbakemeldingene her. Skikkelig elendig kvalitet og utførelse.

Resposta da Belle Lily
Best Customer Service Ever
Best Customer Service Ever ! Thank you so much Belle Lily for a stress free exchange 😃
Love the shirts I ordered
Love the shirts I ordered. Perfect fit. Got order in reasonable time. So pleased I have ordered more.
Great products
I purchased some sandals and a dress. Love them both. Dress fits very well and good quality. Very impressed. Will order from them again.
poor customer service
I tried to go thru the emails they provide to do a refund/exchanges. But no response back. And they have a 7 day return/exchange policy but don’t get back to you. Now i’m stuck with dresses that don’t fit.
Every time I’ve ordered from them I’ve…
Every time I’ve ordered from them I’ve been completely satisfied! My experiences have been great! For great prices, and great materials, I highly recommend. What a great way to have nice clothes for such a great affordable price! True to size for me! Go for it!
I received my order in a timely manner…
I received my order in a timely manner and the item was exactly as shown on the website. The dress I ordered was a little small for me and customer service is working with me to ensure that I can exchange the item for a better fit.
I ordered the wrong size for my…
I ordered the wrong size for my girlfriend.....And they really helped me out...a few emails and we fixed the problem......
Responsive & super cute
Responsive & super cute, albeit oversized.
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