Great product; it arrived on the day specified well packaged and undamaged. It hasn't been up long enough to test reliability Have found it slightly disconcerting that there is never anyone answeri... Ver mais
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Veja o que dizem as avaliações
My parasol arrived without any problems , very easy to sample . We are very happy with our purchase and love it . Unfortunately the fabric on the Parasol had 2 tears when we received it . I wrote to C... Ver mais
Excellent communication with delivery, easy to set up with sand in the wheeled base. Early days yet as to the wind resistance however seems great at the moment. A little nervous with the creaks when t... Ver mais
About a month back, I purchased a cantilever parasol. Its quality is exceptional, and it has held up well even in windy conditions. Initially, there was a missing part, but the support team was fantas... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Belveo
Escrito pela empresa
Belveo is a brand of innovative outdoor furniture, designed to last
Discover
Our adventure started with an interest in the major problem of parasols: the wind.. Every year in windy areas, 40% of the parasols sold break and most of them are then destroyed. That's why we developed a patented system which allows parasols to reduce their wind resistance considerably. Our innovation drastically reduces the risk of breakage and extends its life. Making products that last is a real challenge. To meet this challenge, we see only one possibility: to make the lifespan of the products our main priority.
Belveo products
💁🏻♂️ A team that loves to help!
Escrito pela empresa
- We are aware that you may encounter problems when using our products.
- We are passionate about the customer and are available to answer any questions and find solutions if you have any problems. Plus, all of our products are built to last and designed to be repairable!
🚚 Fast delivery guaranteed!
We deliver all our products within 5 working days on all the metropolitan France.
You receive your product within 5 working days, following your order and you benefit for all our products of a 2 to 5 years warranty.
Informações de contato
114 St Martin’s Lane - Covent Garden, WC2N 4BE, London, Reino Unido
- +44 330 175 9620
- contact@belveo.com
- belveo.co.uk
4,4
Excelente
275 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 33% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The product is excellent and so are the…
The product is excellent and so are the staff but they are let down by their distribution company and they should look at alternatives
7 de junho de 2024
Resposta da Belveo
Hello Graham,
We are so happy to hear that the products suit you, and we value your feedback about how we can improve in the years to come.
Have a wonderful summer under the sun!😊
Best wishes,
Clara
UK Customer Care Officer
Great product at a good price
Great product at a good price. Looks amazing and can be adjusted to suit.
29 de maio de 2024
Game changer
We have had many parasols but this is a game changer. Service was wonderful, so efficient.
17 de junho de 2024
Resposta da Belveo
Hello,
Thank you for your feedback 😊. We hope that you can make the most of your parasol this summer, and for many to come!
Best wishes,
Clara
High quality product
High quality product. Delivered on time, easy to assemble and operate, and it looks great too. Very pleased with it.
17 de junho de 2024
Resposta da Belveo
Hello and thank you for your feedback ! We really appreciate it and are pleased to know that the product is meeting your expectations !
We wish you a really pleasant and sunny day !
Belveo.
My parasol was delivered very promptly
My parasol was delivered very promptly, and it’s great! The windproof design is very clever.
Would highly recommend!
27 de maio de 2024
Good Parasol
I purchased this parasol as I wanted a large area of share and/or protection from light rain. Its working well and is able to handle quite windy conditions without getting blown over. I would recommend this. There was a minor issue with one of the water filled weights, but they replaced it immediately without quibble.
14 de junho de 2024
Resposta da Belveo
Hello Alvin,
Thank you for taking the time to share your experience!
We are happy that we were able to resolve your issue quickly, and we wish you a fantastic summer!
Best wishes,
Clara
UK Customer Care Officer
Fantastic unbrella
Fantastic unbrella.
Really well made and easy to move about too
Looks great and I am very happy with it.
5 stars
23 de junho de 2024
Avaliação não solicitada
Resposta da Belveo
Hello Vanessa,
Thank you for your kind words and we wish you a wonderful summer! 🌴
Clara
Fantastic parasol
We have a large, exposed rooftop terrace and were looking for a big parasol that could withstand wind exposure. While we found many alternatives that were suspiciously cheap, we opted for Belveo in the hope of it being a higher quality product. And we were definitely not disappointed. It's a beautiful product, clever engineering and great quality. We also opted for the movable base with water thanks - it makes it very easy to move parasol around, which is amazing for such a big parasol. We are very happy with our purchase, as they say you get what you pay for...
23 de junho de 2024
Avaliação não solicitada
Resposta da Belveo
Hello,
Thank you for your thoughtful review!
We’re so glad to hear that the parasol is performing well and that you’re happy with its quality and engineering. Our parasols' durability, wind resistance and easy functionality is what really sets us apart from the rest.
If you have any questions or need assistance in the future, please don’t hesitate to reach out.
Enjoy your rooftop terrace!
Clara
UK Customer Care Officer
Good quality products
We ordered on recommendations from the Belveo team but it was the wrong product sadly as the product was very nice. The refund process was slow and not that easy but we got there in the end.
4 de junho de 2024
Resposta da Belveo
Hello Alex,
I hope this email finds you well.
I am reaching out to let you know that we are doing our best to communicate with Parcel Force and ask them to reach out to you.
I will be in touch once I have further information, and we sincerely apologise for the delay.
Thanks,
Clara
UK Customer Care Officer
Great customer care
Great customer care
Sorted out my issues and resolved my situation completely l. Great parasol that is way in advance of many other’s out here, we live in a very windy part of the UK and this parasol has handled everything Mother Nature has thrown at it.
21 de maio de 2024
Resposta da Belveo
Hello Darren,
Thank you for your praise filled words; they mean a lot to us as we continue to grow on the UK market!
It was a pleasure to assist you, and we trust that plenty of warm weather will come your way this summer 😊
Warm regards,
Clara
UK Customer Care Officer
Great service
Great service - quick and helpful response from the team, and a great quality product. Highly recommended
9 de junho de 2024
Resposta da Belveo
Hello and thank you for your feedback ! We really appreciate it, it means a lot for us as a small company.
Hope the product will fit your expectations,
We wish you a beautiful and sunny day,
Sincerely,
Anna.
Great product
Delivered promptly. Instructions could be better for putting bases together. We had 2 bases and only had instructions for 1 ! Parasol easy to put up and good coverage. Looks good to . We had wheel base easy to move around. Great product just need some sun !
19 de maio de 2024
Resposta da Belveo
Hello Janet,
Thanks so much for your positive feedback, it is wonderful to hear!
We are in the process of developing our assembly instructions with the goal of smoothening the process for our clients, so it is helpful that you have noted this.
Please do not hesitate to reach out should you require anything in future.
Best wishes,
Clara
UK Customer Care Officer
Fabulous parasol
We are very pleased with our parasol which looks fantastic and is great quality. Being able to keep it up on a windier day is also a huge bonus. The delivery was quick & customer services have been extremely helpful and friendly.
5 de junho de 2024
Resposta da Belveo
Hello and thank you for your support ! We really appreciate your feedback and we are happy that everything went well.
Thank you for your trust and have a nice sunny day !
Belveo.
Great customer service and constant…
Great customer service and constant contact from their team
5 de junho de 2024
Resposta da Belveo
Hello and thank you for your support ! We really enjoy your feedback and appreciate it !
Have a nice day,
Belveo.
Was cautious..
Was cautious... but no need... brilliant service.. arrived promptly... and a quality product... 5 stars....
30 de maio de 2024
Resposta da Belveo
Hello Patsy,
Great to hear that your experience has been so positive! Please do not hesitate to reach out to us in future for any assistance :)
Have a wonderful week!
Clara
UK Customer Care Officer
Good design
Good design, durable materials. Helpful deployment options to get best shade spread.
9 de maio de 2024
Resposta da Belveo
Hello Francis,
Thank you for your feedback, we hope you can spend plenty of time outside this summer!
Clara
UK Customer Care Officer
Great cantilever parasol
Looked all over for a strong parasol - not a cheap one that we were pretty sure wouldn't last.
Belveo from France came into the picture. Went through all the videos, reviews etc and decided to buy a very large 3m *4m cantilever; complete with moveable base and cover.
The cost wasn't cheap and I was hoping to get a strong and substantial unit when it arrived.
All products delivered on time, well packed and apart from a little guesswork easy to assemble. (The assembly paperwork can be made clearer as most assembly instructions can, but good enough.)
The parasol, (cover, arms and mast) all preassembled and was very heavy. Deffo better to have two people slide the pre-assembled canopy and 'mast' onto the fixing that you attach to the base.
Once all fitted...very easy to use! We've already seen the very good wind/gust resistance as per the videos. The aluminium mast reminds me of a yacht mast in it's construction and seems to be extremely strong under the pressure and strains. Even creaks a little under the stresses just like a yacht mast!
The base...having loaded it with sand (get a few bags!) and topped up with water to get the best ground weight... was very easy to wind up and down and move around to try and find the best 'home' spot'
Longevity? Well it looks as if it'll be with us for many years.
Well engineered, really easy to operate and we love it! Seems well worth the cost ATM!
Well done Belveo!
8 de junho de 2024
Avaliação não solicitada
Resposta da Belveo
Hello John,
Thank you for writing a very comprehensive review!! It sounds like you have done an excellent job setting up your parasol, and we are confident that you will enjoy your parasol for many years to come 😊
We understand that our paper instructions lack clarity, we are currently working hard to create more assembly videos to smoothen the process for our clients.
We hope that you will enjoy a wonderful summer, and please do not hesitate to reach out to us in future.
Best wishes,
Clara
UK Customer Care Officer
Excellent service
Excellent service, great communications. Fantastic product. Works perfectly on our windy deck.
27 de maio de 2024
Resposta da Belveo
Hi Graham,
It is lovely to hear that you are impressed by the quality of our service and our products. We hope that you can make the most out of your parasol this summer!
Clara
UK Customer Care Officer
I ordered a Belveo cantilever parasol online
I ordered a cantilever parasol online from Belveo. The order process was pretty straightforward, and i received the parasol, base and cover in about 4 working days. The delivery service was very good, and i put the Parasol together the following weekend. Only once it was set up i realised the canopy colour was Taupe and not the Charcoal Grey as ordered, so on the Monday i contacted their customer service team by e-mail and within the day they had ordered a replacement canopy to be sent out. The initial service was good, and the mistake rectified swiftly. Great service, and now i have a spare canopy as well.
The Parasol seems to be well constructed and was easy to assemble and operate.
27 de maio de 2024
Still not got goods despite being…
Still not got goods despite being promised for 23rd May.
4 de maio de 2024
Resposta da Belveo
Hello Robert,
Thank you for your feedback.
I’m pleased to confirm that we have addressed the complications, and we would like to thank you once more for your continued patience and understanding.
We remain available for all future assistance.
Kind regards,
Clara
UK Customer Care Officer
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