Belveo  Avaliações 275

O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

Great product; it arrived on the day specified well packaged and undamaged. It hasn't been up long enough to test reliability Have found it slightly disconcerting that there is never anyone answeri... Ver mais

Avaliado com 5 de um total de 5 estrelas

My parasol arrived without any problems , very easy to sample . We are very happy with our purchase and love it . Unfortunately the fabric on the Parasol had 2 tears when we received it . I wrote to C... Ver mais

Avaliado com 5 de um total de 5 estrelas

Excellent communication with delivery, easy to set up with sand in the wheeled base. Early days yet as to the wind resistance however seems great at the moment. A little nervous with the creaks when t... Ver mais

Avaliado com 5 de um total de 5 estrelas

About a month back, I purchased a cantilever parasol. Its quality is exceptional, and it has held up well even in windy conditions. Initially, there was a missing part, but the support team was fantas... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de móveis ao ar livre
  2. Fornecedor de Toldos
  3. Loja de artigos para paisagismo

Sobre Belveo

Escrito pela empresa

Belveo is a brand of innovative outdoor furniture, designed to last


Discover

Our adventure started with an interest in the major problem of parasols: the wind.. Every year in windy areas, 40% of the parasols sold break and most of them are then destroyed. That's why we developed a patented system which allows parasols to reduce their wind resistance considerably. Our innovation drastically reduces the risk of breakage and extends its life. Making products that last is a real challenge. To meet this challenge, we see only one possibility: to make the lifespan of the products our main priority.

Belveo products

> Discover cantilver parasol


> Discover parasol umbrella

💁🏻‍♂️ A team that loves to help!

Escrito pela empresa

We are aware that you may encounter problems when using our products.
We are passionate about the customer and are available to answer any questions and find solutions if you have any problems. Plus, all of our products are built to last and designed to be repairable!

🚚 Fast delivery guaranteed!

We deliver all our products within 5 working days on all the metropolitan France.

You receive your product within 5 working days, following your order and you benefit for all our products of a 2 to 5 years warranty.

Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

275 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 33% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 4 de um total de 5 estrelas

Good quality tough umbrella and base

Good quality umbrella and strong base. Hopefully will do better than previous umbrellas.

30 de maio de 2024
logotipo da Belveo

Resposta da Belveo

Hello Mrs Hawkes,

We are so glad that you have noted the sturdiness of our products, and we are confident that your parasol will fend excellently against any winds.

Thank you for your purchase, and have a wonderful summer!

Best wishes,

Clara
UK Customer Care Officer

Avaliado com 4 de um total de 5 estrelas

Superb quality product

Superb quality product. Ordered a wheelable base with it as a bundle. Would have given it the full five stars if the installation instructions had been clearer.

13 de maio de 2024
logotipo da Belveo

Resposta da Belveo

Hello Julian,

We are so happy to hear your positive thoughts on our products, and thank you for the valuable feedback towards our assembly instructions! It is something that we are already working on.

Have a wonderful week!

Clara
UK Customer Care Officer

Avaliado com 4 de um total de 5 estrelas

Well made product

Well made product, well packed and very quick delivery but the instructions were a little confusing - they also responded very quickly to a support request so well done for that!

15 de maio de 2024
logotipo da Belveo

Resposta da Belveo

Thank you for sharing your positive experience with us, Steve!
We our doing our best to make our assembly instructions simpler and more accessible, so next time you should have no problems! :)

Avaliado com 5 de um total de 5 estrelas

Brilliant product

Brilliant product, very well engineered with lots of cool features. Easy to build (use youtube video instead of/alongside paper instructions).

14 de maio de 2024
logotipo da Belveo

Resposta da Belveo

Hello Chris,

Thank you for your wonderful feedback!

We've shifted our focus to generating more content aimed at the assembly process of our products, and we are so glad to hear that you've found these videos helpful!

Have a lovely weekend :)

Clara
UK Customer Care Officer

Avaliado com 5 de um total de 5 estrelas

Great efficient service and quality…

Great efficient service and quality product. Certainly a two man job to get everything together. So far have only used twice , impressed with the break back system on the parasol.

12 de maio de 2024
logotipo da Belveo

Resposta da Belveo

Hello Clive,

Thank you for your kind words! We're so happy to hear you're impressed with our service and product quality.

Enjoy your parasol this summer :)

Clara
UK Customer Care Officer

Avaliado com 5 de um total de 5 estrelas

Innovative product, great quality and sustainable

I chose this parasol for its unique windproof technology and also as it was the only company I could find where you are able to purchase spare parts, which is true sustainability. It was easy to order and the delivery service was very good. The parasol was easy to assemble and is very good quality, overall, I'm very pleased.

6 de maio de 2024
logotipo da Belveo

Resposta da Belveo

Hello Liana,

We're so happy to hear that you appreciate our commitment to providing parasols with an increased life longevity, it's a core value for us!

Should you need anything in the future, please feel free to reach out to us anytime.

Wishing you an outstanding summer ahead!

Clara
UK Customer Care Officer

Avaliado com 5 de um total de 5 estrelas

Great product and well organised…

Great product and well organised delivery!

21 de abril de 2024
logotipo da Belveo

Resposta da Belveo

Hello John,

Thank you for taking the time to share your thoughts!!

We are beyond happy to hear that you are satisfied with the product and delivery.

Best wishes,

Clara
UK Customer Care Officer

Avaliado com 5 de um total de 5 estrelas

Great product for windy locations and high quality thoughout

OK. So I purchased the cantilever square parasol with the wheeled base this time last year. We don't have a huge garden but enjoy our outside dinning area and bistro table and chairs making the swing round facility perfect. Unfortunately we also suffer from high winds so other purchases have proved useless. Not so with the Belveo. Enjoyed all last year without having to keep taking down and at the end of season was able to move easily for winter storage. Moved back and opened up today and is just perfect again. Highly recommended well worth the cost.

19 de maio de 2024
Avaliação não solicitada
logotipo da Belveo

Resposta da Belveo

Hello Margaret,

Thank you for your kind words. We are glad to hear you're satisfied with the parasol resistance.
We wish you a fantastic second summer with your Belveo parasol.

Best wishes,

Clara
UK Customer Care Officer

Avaliado com 5 de um total de 5 estrelas

Easy online ordering and at our home…

Easy online ordering and at our home address within 3 days ! Product quality is superb… we ordered a 3mx3m cantilever parasol with base. We couldn’t be happier, far better than the local garden centre tat.

6 de maio de 2024
logotipo da Belveo

Resposta da Belveo

Hello Christopher,

It's so great to hear such positive feedback! Our parasol's are extremely sturdy, and if by chance you do come across any obstacles in future, please keep in mind that our parasols are 100% repairable!

Have an excellent summer 🌴

Clara
UK Customer Care Officer



Avaliado com 5 de um total de 5 estrelas

Brilliant parasol

Brilliant parasol. I love it. Very sturdy, easy to use. Excellent delivery service

26 de abril de 2024
logotipo da Belveo

Resposta da Belveo

Hello Deborah,

Thanks so much for taking the time to share your thoughts!!

We are beyond happy to hear that you are satisfied with your choice, and we wish you a fantastic summer full of beautiful rays!

Best wishes,

Clara
UK Customer Care Officer

Avaliado com 5 de um total de 5 estrelas

My experience was very satisfactory

My experience was very satisfactory. Clara helpful phoning me from France and talking me though all the alternatives and possibilities.
The parasol arrived within a few days and works beautifully when the wind blows!

2 de maio de 2024
logotipo da Belveo

Resposta da Belveo

Hello Olivia,

Thank you very much for your kind words.

We're so happy to hear that our service made an impression on you, and we're especially grateful for your positive feedback about our 3x2m center pole parasol.

If you need any assistance in future, please do not hesitate to reach out to our team.

Have an excellent summer!

Clara
UK Customer Care Officer

Avaliado com 5 de um total de 5 estrelas

Great all round

Great communication, great service, great after sales service on a query I had. Parasol took a while to put together but once we did we were delighted with it, would definitely recommend.

2 de abril de 2024
Avaliado com 5 de um total de 5 estrelas

Efficient service and purchase…

Efficient service and purchase experience Easy to erect but definitely a two person job appears to be well made and hopefully will last for a long time

1 de abril de 2024
logotipo da Belveo

Resposta da Belveo

Hello Peter,

Thank you so much for your kind words and we do appreciate that having a team of two makes assembling our 3x4m parasol a lot easier!

We wish you a fantastic summer and please don't hesitate to reach out if needed.

Best wishes,

Clara
UK Customer Care Officer

Avaliado com 5 de um total de 5 estrelas

An excellent service

An excellent service quick delivery and we had a small problem which was sorted out in 24 hours

17 de abril de 2024
Avaliação não solicitada
logotipo da Belveo

Resposta da Belveo

Hello Christabel,

Thanks so much for your kind words :)

We are delighted to hear that you are satisfied with our service. Please do not hesitate to contact us in the future if we can assist you with anything!

Have an excellent week.

Clara
UK Customer Care Officer

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