Great product; it arrived on the day specified well packaged and undamaged. It hasn't been up long enough to test reliability Have found it slightly disconcerting that there is never anyone answeri... Ver mais
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Veja o que dizem as avaliações
My parasol arrived without any problems , very easy to sample . We are very happy with our purchase and love it . Unfortunately the fabric on the Parasol had 2 tears when we received it . I wrote to C... Ver mais
Excellent communication with delivery, easy to set up with sand in the wheeled base. Early days yet as to the wind resistance however seems great at the moment. A little nervous with the creaks when t... Ver mais
About a month back, I purchased a cantilever parasol. Its quality is exceptional, and it has held up well even in windy conditions. Initially, there was a missing part, but the support team was fantas... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Belveo
Escrito pela empresa
Belveo is a brand of innovative outdoor furniture, designed to last
Discover
Our adventure started with an interest in the major problem of parasols: the wind.. Every year in windy areas, 40% of the parasols sold break and most of them are then destroyed. That's why we developed a patented system which allows parasols to reduce their wind resistance considerably. Our innovation drastically reduces the risk of breakage and extends its life. Making products that last is a real challenge. To meet this challenge, we see only one possibility: to make the lifespan of the products our main priority.
Belveo products
💁🏻♂️ A team that loves to help!
Escrito pela empresa
- We are aware that you may encounter problems when using our products.
- We are passionate about the customer and are available to answer any questions and find solutions if you have any problems. Plus, all of our products are built to last and designed to be repairable!
🚚 Fast delivery guaranteed!
We deliver all our products within 5 working days on all the metropolitan France.
You receive your product within 5 working days, following your order and you benefit for all our products of a 2 to 5 years warranty.
Informações de contato
114 St Martin’s Lane - Covent Garden, WC2N 4BE, London, Reino Unido
- +44 330 175 9620
- contact@belveo.com
- belveo.co.uk
4,4
Excelente
275 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 33% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Good product at reasonable price.
21 de maio de 2024
Resposta da Belveo
Hi Alan,
Thank you for taking the time to share your opinion, that's wonderful to hear!
Have a fantastic weekend!
Clara
UK Customer Care Officer
Good quality tough umbrella and base
Good quality umbrella and strong base. Hopefully will do better than previous umbrellas.
30 de maio de 2024
Resposta da Belveo
Hello Mrs Hawkes,
We are so glad that you have noted the sturdiness of our products, and we are confident that your parasol will fend excellently against any winds.
Thank you for your purchase, and have a wonderful summer!
Best wishes,
Clara
UK Customer Care Officer
Superb quality product
Superb quality product. Ordered a wheelable base with it as a bundle. Would have given it the full five stars if the installation instructions had been clearer.
13 de maio de 2024
Resposta da Belveo
Hello Julian,
We are so happy to hear your positive thoughts on our products, and thank you for the valuable feedback towards our assembly instructions! It is something that we are already working on.
Have a wonderful week!
Clara
UK Customer Care Officer
Well made product
Well made product, well packed and very quick delivery but the instructions were a little confusing - they also responded very quickly to a support request so well done for that!
15 de maio de 2024
Resposta da Belveo
Thank you for sharing your positive experience with us, Steve!
We our doing our best to make our assembly instructions simpler and more accessible, so next time you should have no problems! :)
Brilliant product
Brilliant product, very well engineered with lots of cool features. Easy to build (use youtube video instead of/alongside paper instructions).
14 de maio de 2024
Resposta da Belveo
Hello Chris,
Thank you for your wonderful feedback!
We've shifted our focus to generating more content aimed at the assembly process of our products, and we are so glad to hear that you've found these videos helpful!
Have a lovely weekend :)
Clara
UK Customer Care Officer
Quick delivery and very happy with the…
Quick delivery and very happy with the product
23 de abril de 2024
Great efficient service and quality…
Great efficient service and quality product. Certainly a two man job to get everything together. So far have only used twice , impressed with the break back system on the parasol.
12 de maio de 2024
Resposta da Belveo
Hello Clive,
Thank you for your kind words! We're so happy to hear you're impressed with our service and product quality.
Enjoy your parasol this summer :)
Clara
UK Customer Care Officer
Innovative product, great quality and sustainable
I chose this parasol for its unique windproof technology and also as it was the only company I could find where you are able to purchase spare parts, which is true sustainability. It was easy to order and the delivery service was very good. The parasol was easy to assemble and is very good quality, overall, I'm very pleased.
6 de maio de 2024
Resposta da Belveo
Hello Liana,
We're so happy to hear that you appreciate our commitment to providing parasols with an increased life longevity, it's a core value for us!
Should you need anything in the future, please feel free to reach out to us anytime.
Wishing you an outstanding summer ahead!
Clara
UK Customer Care Officer
Resposta da Belveo
Hello John,
Thank you for taking the time to share your thoughts!!
We are beyond happy to hear that you are satisfied with the product and delivery.
Best wishes,
Clara
UK Customer Care Officer
Great product for windy locations and high quality thoughout
OK. So I purchased the cantilever square parasol with the wheeled base this time last year. We don't have a huge garden but enjoy our outside dinning area and bistro table and chairs making the swing round facility perfect. Unfortunately we also suffer from high winds so other purchases have proved useless. Not so with the Belveo. Enjoyed all last year without having to keep taking down and at the end of season was able to move easily for winter storage. Moved back and opened up today and is just perfect again. Highly recommended well worth the cost.
19 de maio de 2024
Avaliação não solicitada
Resposta da Belveo
Hello Margaret,
Thank you for your kind words. We are glad to hear you're satisfied with the parasol resistance.
We wish you a fantastic second summer with your Belveo parasol.
Best wishes,
Clara
UK Customer Care Officer
Easy online ordering and at our home…
Easy online ordering and at our home address within 3 days ! Product quality is superb… we ordered a 3mx3m cantilever parasol with base. We couldn’t be happier, far better than the local garden centre tat.
6 de maio de 2024
Resposta da Belveo
Hello Christopher,
It's so great to hear such positive feedback! Our parasol's are extremely sturdy, and if by chance you do come across any obstacles in future, please keep in mind that our parasols are 100% repairable!
Have an excellent summer 🌴
Clara
UK Customer Care Officer
Resposta da Belveo
Hello Mark,
Thank you for your positive thoughts !
Quality product
5 de maio de 2024
The delivery was great and easy and the…
The delivery was great and easy and the parasol easy to assemble
It looks great and is so flexible
Best buy!
13 de abril de 2024
Brilliant parasol
Brilliant parasol. I love it. Very sturdy, easy to use. Excellent delivery service
26 de abril de 2024
Resposta da Belveo
Hello Deborah,
Thanks so much for taking the time to share your thoughts!!
We are beyond happy to hear that you are satisfied with your choice, and we wish you a fantastic summer full of beautiful rays!
Best wishes,
Clara
UK Customer Care Officer
My experience was very satisfactory
My experience was very satisfactory. Clara helpful phoning me from France and talking me though all the alternatives and possibilities.
The parasol arrived within a few days and works beautifully when the wind blows!
2 de maio de 2024
Resposta da Belveo
Hello Olivia,
Thank you very much for your kind words.
We're so happy to hear that our service made an impression on you, and we're especially grateful for your positive feedback about our 3x2m center pole parasol.
If you need any assistance in future, please do not hesitate to reach out to our team.
Have an excellent summer!
Clara
UK Customer Care Officer
Great all round
Great communication, great service, great after sales service on a query I had. Parasol took a while to put together but once we did we were delighted with it, would definitely recommend.
2 de abril de 2024
Excellent communication and quick delivery
The parasol was very quickly delivered and is exactly what I was looking for. Communication was excellent and I knew exactly when the package was going to be delivered.
8 de abril de 2024
Efficient service and purchase…
Efficient service and purchase experience Easy to erect but definitely a two person job appears to be well made and hopefully will last for a long time
1 de abril de 2024
Resposta da Belveo
Hello Peter,
Thank you so much for your kind words and we do appreciate that having a team of two makes assembling our 3x4m parasol a lot easier!
We wish you a fantastic summer and please don't hesitate to reach out if needed.
Best wishes,
Clara
UK Customer Care Officer
An excellent service
An excellent service quick delivery and we had a small problem which was sorted out in 24 hours
17 de abril de 2024
Avaliação não solicitada
Resposta da Belveo
Hello Christabel,
Thanks so much for your kind words :)
We are delighted to hear that you are satisfied with our service. Please do not hesitate to contact us in the future if we can assist you with anything!
Have an excellent week.
Clara
UK Customer Care Officer
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