Bench Avaliações 

435
•
O TrustScore é 3 de um total de 5

3,1

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Delivery was as they said the first time something that fit Size L and it looks decent for the money I would recommend it is not like any other you buy amazon jeans 32 waist and it coming 40 waist s... Ver mais

Avaliado com 3 de um total de 5 estrelas

I bought some bits for my my boyfriend but realised when I'd placed the order there was an issue. They say on their website that you can email or contact them on social media. I sent two messages on F... Ver mais

Avaliado com 3 de um total de 5 estrelas

I quite like their stuff, but only ever buy if it’s reduced. What really let’s them down is poor quality of stitching. I’ve just bought 3 prs of shorts, all of which have very poor sewing machine work... Ver mais

Avaliado com 1 de um total de 5 estrelas

Poor quality, cheap materials , over priced , junk Purchased a £120 coat for my 7 year old Worn a handful of times and worn out already , material cheap and worn , buttons worn , underarm sti... Ver mais

Detalhes da empresa

  1. Loja de Roupas

Escrito pela empresa

It all started in Manchester in the late 80s, a time of thriving youth subculture Skateboarding and BMXing were on the rise and the ‘Madchester’ music scene was about to take the world by storm. Bench was at the very heart of this energetic, exciting time, taking its inspiration from the people around it to make relevant clothing built for the urban world they lived in. From our humble beginnings to our global status, we’ve stayed relevant and true by constantly striving to create innovative and fashionable product inspired by real people and the real lives they lead. We will be ever present at music festivals, clubs and events worldwide and live within content creators on video sharing and streaming platforms, bringing the dynamic Bench energy to our people in their moments. Featured on your favourite celebs and influencers + exciting new technology to make Bench more accessible to like-minded people around the world. our brand is about to grow up with youth still at its very heart. This relaunch isn’t a comeback statement but an innovation statement, redefining original design and personality of the UK’s first authentic streetwear brand.


Informações de contato

3,1

Bom

O TrustScore é 3 de um total de 5

435 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 20% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,1

Todas as avaliações

(435)

17 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Delivery was as they said the first…

Delivery was as they said the first time something that fit Size L and it looks decent for the money I would recommend it is not like any other you buy amazon jeans 32 waist and it coming 40 waist so I think is decent quality

8 de setembro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Go back to your former quality

The positive comments I read here are, in my opinion, from people who have not known the Bench brand for a long time. I wore this brand back when I had the original Bench sent to me from Germany. It was expensive but the quality was excellent. Then Bench became very accessible here in the UK with affordable prices and quality 100 cotton hoodies. Today, their quality is shocking compared to the past, most of the materials are a combination with poly fibers, it's uncomfortable for the body, you sweat quickly, it's hard to wear, the stitching is of poor quality. Now they have teamed up with Superdry but I won't be risking my money with Bench again. The quality is gone, only the name remains. The question is for how long? Go back to your quality, wide range and I'll come back to you. I still have some Bench stuff that is 10+ years old. They are like new because they used to care about quality. I also have stuff from them that is 1 month old. It's unwearable. Washed twice and you can throw it in the bin. It's a huge shame. The only things I still buy from them are socks and underwear. For now. I used to love this brand.

6 de agosto de 2026
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Normally I would be happy with the…

Normally I would be happy with the purchase and service but just recently I received a faulty item, requested a return and refund. I took photos of the order and shabby stitching and sent them to bench but never received any updates on the refund or return label. Has put me off buying again

8 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Delighted with the company

Delighted with the company, design, quality, prices, and service. Looking forward to the new products coming in. I would love to see some more jeans and cargo pants for women as they'd sold out before I could buy some!

5 de janeiro de 2026
Avaliação não solicitada
logotipo da Bench

Resposta da Bench

Hello Lisa, We have looked into your query and we got back to you with next steps on 05/01, please check your junk folder.

Avaliado com 1 de um total de 5 estrelas

Next day misleading and poor service

1pmPaid extra for next day delivery. When it didn't arrive I emailed them. 1 star because they replied. No more stars because they claimed it wasn't for next day delivery - and would actually be 3 working days. The standard postage would have been free as it was a big purchase and that would have been 2-4 days. So I feel a bit ripped off, but their customer service really weren't helpful. I won't shop there again.

Edit in light of their reply: they continue to argue, they seem to enjoy it rather than listening to feedback. They did refund the postage, but it doesn't change my star rating - horrible experience. Even by their definition it wouldn't take from Sunday morning to Wednesday.

Edit 2: because they now seem to be saying 'Express' doesn't mean next day. This is pasted from my receipt:
"Express (Next Working Day Order Before 1pm)"

Edit 3: Finally arrived 8 days later. My advice is not to buy anything from them if you want it sooner than 14 days - because this was having paid for 'express' delivery.

22 de dezembro de 2025
Avaliação não solicitada
logotipo da Bench

Resposta da Bench

Hi Victoria,

As mentioned we advertise "Express" delivery which is clarified as 1-2 working days when placed on a working day. "Working days" are generally considered to be Monday - Friday (which is explained on our website delivery page) and excludes weekends. As you placed your order on a Sunday, our warehouse was not open and this is not counted as a working day. This was then picked up by our warehouse team on Monday, the first working day of the week.

We understand the frustration, however we recommend checking delivery pages of websites before ordering to make sure they fit within your timeline. We have been informed that your item should arrive before Christmas, which would then mean 2-3 business days. This length of time is due to ordering on a non-working day and Evri's backlog.

Edit: We understand your frustration, however we have explained that the delay is caused by Evri as we handed the parcel to them on Monday 22nd December. We are not responsible once the parcel has been handed to Evri, however we have refunded the delivery out of good will. All orders MUST be placed on a working day to qualify for Express delivery, and we do not offer next day, only express. We apologise if there has been any confusion, however this is stated clearly on our delivery pages.

Avaliado com 1 de um total de 5 estrelas

Paul g

I purchased 2 tracksuits I wear size large but they were quite small
I went online filled out all relevant forms etc to exchange for size XL and returned them
I received an email saying they had received my return 3 weeks later nothing then all of a sudden a refund issued so I paid for delivery and return and ended up with NOTHING

11 de novembro de 2025
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

I wear them all the time

I wear them all the time. Very simple for people with simple tastes like myself. Generally designs don't attract any attention but quality of fabrics is always respectable. I do think that buying the clothes from places like tk max is the best way to go just to get bang for your buck. But to relate to a recent purchase I grabbed a couple sweaters and shirts recently and have been wearing them round the house since they're so comfy.

4 de dezembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Unprofessional, Fraud, No Customer Service

I regret buying from Bench. I ordered 9 items, but they only delivered 5 — and the worst part is the complete lack of customer support. I sent three emails, and not a single reply. They don’t even provide a customer service number to call, so I was left hanging with missing items and no way to resolve it. Extremely disappointing experience. I won’t be buying from them again, and I wouldn’t recommend them to anyone who expects reliable service or support. They are a fraudulent and unprofessional company that steals money from customers.

28 de novembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I made a return and was told it would…

I made a return and was told it would be refunded into store credit which I didn't like. I tried to make an order following the processes your customer service staff mailed to me and I was rather charged full amount from my account . I sent messages about this and no one is responding... is the store credit a scam??????

27 de agosto de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

No reply to email …

I emailed the company twice as I was disappointed with the products - with the men’s beige hoodie the side pocket was sealed and there was stains on the arms, the female jacket was too big for a small size. If the items were faulty I wanted discuss this with someone in the company to get the matters resolved but no one replied to my email. I’m not a happy customer and won’t be making any purchases again

12 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Bench Hoodie…

First time ordering and eveything went well.I am extremely happy with the fit of the hoodie, and the speedy delivery service.

11 de agosto de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Glitter everywhere ✨

My mother got a bench shirt with glitters in the logo. Looks cute! From a “big brand” like this we didn’t expect it to be bad quality. The shirt was neatly folded in the back of the car, but once we grabbed it to wear it, the car got glitter everywhere. My mum got glitter on her arms and jeans now too. You can expect that to happen from a shirt that costs cheap like 5 bucks but not from one that’s 20-30… really disappointed. Don’t buy from big greedy brands folks.

8 de agosto de 2025
Avaliação não solicitada

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