Niqui was great at getting my problem sorted! As far as customer service goes, they get 5 stars. The quality of the mat however is what brings this review down a bit. Completely falling apart after on... Ver mais
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Veja o que dizem as avaliações
The app is fun and the experience is genuinely a great time (my swing has improved substantially because of this), however I was a little disappointed when my mat broke down after only about a week of... Ver mais
Needed to change the shipping address after ordering, Niqui was so helpful and the change was made promptly, i received an email confirming everything was in order just an hour after submitting the re... Ver mais
This review is concerning service ticket CS-19018. I was very impressed with the speed with the initial response to my issue. Mark struck the right tone with his concern and acknowledgement of the pro... Ver mais
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Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
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Quick Fix
Coach Mark from customer service worked quickly to resolve my issue. Him and his team stayed in contact and tried to make things right by ensuring I was happy in the end.
Father’s Day Gifty
Ordered one for my husband and later one for our son-in-law. Hadn’t received the codes for the first order and didn’t realize until I received it for the second order. Sent an email and within a few minutes Coach Mark had re-sent both codes. Very pleased so far!
Coach Mark was very responsive to my…
Coach Mark was very responsive to my email about needing a shipping address changed! I appreciated him helping me with this!
Mark was quick with a response and very…
Mark was quick with a response and very professional and helpful
Quick "human" response
I was worried I had a credit card processing issue - I sent an email to their Help@ email. and within less than a couple of hours I received a "human" reply. This addressed a couple of other concerns I had: 1) I ordered direct which I do infrequently (worried it's China) and 2) I usually find myself going around in circles with the bots. In one quick email "Coach Mark" proved there was a kind human behind the note and the time stamp told me it was the US. Thanks Coach Mark - we're looking forward to getting our Golf Simulator.
I am disappointed with their teturn…
I am disappointed with their teturn process. They repeatedly am telling me they will supply me with return labels to no a avail
VERY Disappointed ☹️
Coach Mark was very helpful and…
Coach Mark was very helpful and responded quickly when I was having issues placing my order. The problem was cleared up and I placed my order within an hour of my email, on a Sunday no less! Very grateful so I can get the item by Father’s Day!
Prompt Customer Service
When we set up the tripod for the first time it worked perfectly and seemed sturdy. However when we were putting it away, two of the legs snapped when we were folding it back up. We reached out to customer service immediately, and Coach Mark was prompt with his response and sent us a replacement tripod. We love the product and are happy with the customer service.
No questions asked sent a replacement…
No questions asked sent a replacement mat after ours ripped 1st day of having very happy with the service
My questions were answered immediately…
My questions were answered immediately and thorough directions were given. Very kind employees.
Didn't Receive Extra Pad Bundle
Ordered the extra pad, but didn't receive it. Reached out to customer service, got Nikki, and within 2 hours, a couple of emails, and I have a set being sent out to me.
Can't ask for anything better than that!!
The quickness of the response from…
The quickness of the response from coach Nikki
I had ordered off Facebook and it sent…
I had ordered off Facebook and it sent the shipping label and confirmation to the wrong email. Mark sent me back an email fixing the email issue and sent me the tracking information in a timely manner!
Ordered one for Father’s Day for my…
Ordered one for Father’s Day for my Husband and the tracking was showing delivered. I reached out and got Coach Mark and was happy with the quick reply back from them and the amazing customer service I received. Thanks again Mark !
Outstanding Customer Service
I have made many purchases online, internet, etc. The caliber of Golf Daddy Customer Service, Coach Mark , was unmatched! Everything you would hope for. Full communication at every step.
Thank you Mark!
Sandy S
Customer service is beyond quick and…
Customer service is beyond quick and efficient.
Prompt response
I need to return my order because my…
I need to return my order because my son has the same product already
I am waiting instructions how to make the return and get the refund
Well when I ordered a Golf Daddy
Well when I ordered a Golf Daddy, I accidentally ordered it to the wrong address. So I sent an email to request a change and Coach Nikki was a great help! She was very quick to respond to my email and very considerate. She is a great worker and was lucky to have her to help me!
Great customer service
Great customer service. I am justcwaiting to get my replacement mat.
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