Referral system is quick and easy. Every step is clearly explained. Consultant appointments and any tests are arranged quickly. Staff are always friendly and welcoming. Always feel at ease and well in... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Quick, friendly, professional care. Caring staff. Easy parking, very clean hospital. Comfortable waiting rooms. Staff also emailed everyone to let them know about roadworks. Kept in the loop at all... Ver mais
A empresa respondeu
I recommend Benenden for peace of mind when you need consultations or common surgical procedures. It has reduced the stress of long NHS waiting times, and their communication is clear and supportive.... Ver mais
A empresa respondeu
a clean and welcoming hospital on arrival. Was treated by efficient staff, During eye treatment everything was explained before work began and once completed was free to go home
Detalhes da empresa
Sobre Benenden Health
Escrito pela empresa
At Benenden Health, we're not-for-profit and proud of it. What really makes us different is that we're run for our members, and everything we do is for our member community. We're on a mission to make private healthcare accessible to all, with affordable private healthcare services for less than £16 per person, per month.
Join the 870,000+ people already enjoying affordable private healthcare. Everyone is welcome, regardless of age and medical history.
Join the 870,000+ people already enjoying affordable private healthcare. Everyone is welcome, regardless of age and medical history.
Informações de contato
Holgate Park Drive, YO26 4GG, York, Reino Unido
- 0800 414 8004
- benenden.co.uk
4,7
Excelente
10 mil avaliações
Pede aos clientes que avaliem
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Resposta da Benenden Health
Hi Peter, thank you for sharing this positive feedback with us. We're so pleased to hear you received great service from start to finish.
Best wishes, Benenden Health.
Good company
Great company, quick decision on the help you ask for and easy to contact.
Very pleasant and easy to understand assistant's on the telephone.
1 de julho de 2026
Resposta da Benenden Health
Hello Marilyn, thank you for your wonderful feedback. We're so pleased to hear that you found our decision-making process quick and that our assistants were pleasant and easy to understand on the telephone.
Best wishes, Benenden Health.
Don’t waste your money
Don’t waste your money. Beneden very good at taking money for a service they cannot provide. Customer service representatives absolutely useless, first person i spoke to gave false information making me get a gp referral letter for a service they cannot provide. Second person was unhelpful and unprofessional. Will be cancelling mine and my families membership.
24 de agosto de 2026
Avaliação não solicitada
Resposta da Benenden Health
Hi Michaela, thank you for sharing your experience with us, we're really sorry to hear that you're unhappy with your service provision. We do make it as clear as possible upon signing up, what is available and what isn't. However, our team is keen to hear more about your concerns if you can contact us on Complaints@benenden.co.uk.
Best wishes, Benenden Health.
Resposta da Benenden Health
Hello David, thank you for taking the time to share this wonderful feedback with us. We are really pleased to hear you experienced such efficient service and found our staff to be knowledgeable.
Best wishes, Benenden Health.
Itscall good
25 de agosto de 2026
Resposta da Benenden Health
Hello Sharon, thank you for sharing this feedback. We're really pleased to hear that you've had a good experience using our services. Know we're here to support your health and wellbeing for many more years to come!
Best wishes, Benenden Health.
When I called to speak with the doctor …
When I called to speak with the doctor an appointment was made for lunchtime the same day and had my prescription emailed to me moments after the call . I had the choice of video call or voice call . It was as easy as 1 2 3
12 de agosto de 2026
Resposta da Benenden Health
Hi there, thank you for sharing your positive experience with us. We're so pleased to hear how easy it was for you to get an appointment and receive your prescription so quickly. We're glad we could provide such an efficient service.
Best wishes, Benenden Health.
There when others are just a distant…
There when others are just a distant hope. Professional and very caring.
26 de agosto de 2025
Resposta da Benenden Health
Hi Robert, thank you for sharing this feedback. We are so pleased to hear that you found our team professional and caring when you needed us most.
Best wishes, Benenden Health.
So easy
So easy. Submitted letter/claim request. Heard back so quickly that claim approved. Had successful proceedure privately.
17 de agosto de 2026
Resposta da Benenden Health
Hello Peter, we're so happy to hear that your claim was approved quickly and that your procedure was successful. Thank you for sharing your positive experience with us!
Best wishes, Benenden Health.
Extremely attentive
Extremely attentive. Easy access, same day appointments. Would highly recommend Benenden Health. No more unhealthy wait times for an appointment.
18 de agosto de 2026
Resposta da Benenden Health
Hello there, thank you for sharing your positive experience. We're so pleased to hear that you found our service attentive, and that you were able to access appointments quickly. We truly appreciate your recommendation.
Best wishes, Benenden Health.
Cataracts repair to eyes great to now…
Cataracts repair to eyes great to now see at distance
Without glasses
2 de julho de 2026
Resposta da Benenden Health
Hi Robin, we're so happy to hear about your improved vision after cataract repair! We appreciate your kind words.
Best wishes, Benenden Health.
Speedy Professional Service
Speedy, friendly, professional service. Hospital for my care was close to where I live. Being able to use Benenden for 2 operations and another diagnosis saved me months of pain and waiting. So worth the money.
7 de julho de 2026
Resposta da Benenden Health
Hi Tina, thank you for taking the time to share this wonderful feedback. We are so pleased to hear that our service saved you months of pain and waiting, and that you found our service speedy, friendly, and professional.
Best wishes, Benenden Health.
Ease of making a convenient GP…
Ease of making a convenient GP appointment was great. GP phoned me at time to suit me. GP was supportive and gave good advice
8 de agosto de 2026
Resposta da Benenden Health
Hello Moira, thank you for sharing this wonderful feedback. We're so pleased to hear you found it easy to make a convenient appointment and that our GP was supportive and provided good advice.
Best wishes, Benenden Health.
Resposta da Benenden Health
Hi Anne, thank you for your wonderful feedback! We're so pleased to hear that you found our service helpful and easy to use, and that our team provided quick responses.
Best wishes, Benenden Health.
Always a great service
Always a great service - would highly recommend. Membership is a no brainer with excellent benefits for your health and piece of mind!
13 de agosto de 2026
Resposta da Benenden Health
Hi Ellie, thank you for sharing this wonderful feedback with us. We're so pleased to hear that you find our service great and that our membership provides excellent benefits for your health and peace of mind.
Best wishes, Benenden Health.
Good to be able to get guidance as own…
Good to be able to get guidance as own doctord
15 de agosto de 2026
Resposta da Benenden Health
Hi William, thank you for your wonderful feedback! We are so pleased to hear that you found our guidance helpful. We always strive to provide the best support.
Best wishes, Benenden Health.
Smooth process quick appointment and…
Smooth process quick appointment and friendly staff.
7 de julho de 2026
Resposta da Benenden Health
Hi Berni, thank you for sharing this feedback with us. We're delighted to hear that you found the process smooth, appointments quick, and our staff friendly. We appreciate you taking the time to share your positive experience.
Best wishes, Benenden Health.
IN DIFFICULT GP AND HOSPITAL WAITING…
IN DIFFICULT GP AND HOSPITAL WAITING TIMES YOUR 24/7 DR SERVICE IS QUITE HELPFUL THUS REDUCES THE STRESS AND YOU GET ALMOST YOUR GP APPOINTMENT RESULTS. SPECIALLY USEFUL FOR OLDER PEOPLE
24 de agosto de 2026
Resposta da Benenden Health
Hi there, thank you for sharing your positive feedback. We're so pleased to hear that our 24/7 doctor service is helpful in reducing stress and providing timely access to medical advice, especially for older individuals. We aim to support our members during challenging waiting times.
Best wishes, Benenden Health.
Resposta da Benenden Health
Hello Howard, we're so happy to hear we exceeded your expectations with our service! Thank you for your kind words.
Best wishes, Benenden Health.
Massive training issue with ALL staff
Absolutely appalling customer service. I’ve had a catalogue of issues with Benenden, but today was the final straw.
I had already been authorised for a medical test after being given around five different private providers by staff, only to discover that none of them actually offered the test. After escalating this as a complaint, I was eventually told by a complaints handler that Benenden would honour it, and I provided all the information requested.
Today, I called to follow up and explained the situation to the adviser. She then spoke to a "senior" and came back telling me the test needed to be authorised and that it wasn’t something Benenden would cover — despite it already having been authorised and clearly documented in my notes.
After I pointed this out, she admitted the mistake, spoke to the senior again, and I was then told to go back to a complaints handler.
This is the biggest issue I have with Benenden: I constantly find myself having to explain their own notes, decisions and processes to their staff. I genuinely feel like I’m training their employees when I don’t even work for the company.
There is clearly a serious training and communication issue. Staff seem unable or unwilling to properly read the information already available on an account, and nobody takes ownership of resolving the problem.
I’m fed up with being passed from customer service, to a "senior", to complaints, only to end up back where I started. Absolutely frustrating and nowhere near the standard of service I would expect.
PLEASE NOTE trust pilot can only accept a set amount of words and there was much more to say!
24 de agosto de 2026
Avaliação não solicitada
Resposta da Benenden Health
Hi there, thank you for taking the time to share your experience with us, we're really sorry to hear it hasn't been a smooth process. I have flagged your feedback to our Complaints team, who are keen to investigate this further and hear your full story. Please either email on Complaints@benenden.co.uk or call 0300 304 5700, reference your review, and a member of our team will support you.
Best wishes, Benenden Health.
Beneden make being unwell a pleasure!
I have been with Beneden for about twenty years and they have always delivered on service. on more than 1 occasion they have exceeded my expectations.
17 de agosto de 2026
Resposta da Benenden Health
Hi Eden, thank you for sharing this wonderful feedback. We are so pleased to hear that we have consistently delivered excellent service over the past two decades and exceeded your expectations.
Best wishes, Benenden Health.
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