Berry Bouquets  Avaliações 337

O TrustScore é 3.5 de um total de 5

3,7

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

This was our third time ordering from Berry Bouquets and to be honest we were slightly disappointed with the fruit basket we received. Since this was out of character from the first two deliveries... Ver mais

Avaliado com 1 de um total de 5 estrelas

AVOID. I ordered a bouquet around Christmas time and I was extremely embarassed as I took this as a gift for the family hosting. When we began to eat there was mould and extremely old strawberries... Ver mais

Avaliado com 5 de um total de 5 estrelas

I have used this company a few times to place orders usually for my sisters Birthday. She loves Chocolate covered Strawberries and has found that this company has been the best by far. Every ti... Ver mais

Avaliado com 5 de um total de 5 estrelas

Excellent, prompt, responsive and eager to find a solution! Initially placed an order which was delivered to the wrong address (paid with Google PayPal, although entered different shipping address,... Ver mais

Detalhes da empresa

Escrito pela empresa

The Perfect Gift For All Occasions 😊


Informações de contato

3,7

Bom

O TrustScore é 3.5 de um total de 5

337 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 31% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

I sent this to my sister inlaw and she…

I sent this to my sister inlaw and she as absolutely delighted with it she said the fruit was fresh and the chocolate covered strawberries were so delicious I am just about to order another one the presentation was lovely a beautiful display i would highly recommend this company and their products

8 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic service

Fantastic service needed to change an address as it was a business address and they went above and beyond to help.
Recipent loved the gift beautifully presented gorgeous and fresh
Highly recommended

6 de dezembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Watch out the customer service is BAD

Watch out the customer service is BAD! The order was not what it was, the fruit gone off, so I complained and they offered £15 refund. After emails and requests still NO refund. Online chat is non-responsive too! Totally useless retailer - BE CAREFUL WITH THIS VENDOR
UPDATE - as a courtesy vendor has now refund £25 supplying refund proof

5 de novembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Very disappointed.

Very disappointed.
Should have been delivered on 15th November for birthday. Actually delivered on 19th and fruit had gone off.
Would not recommend or ever use again

19 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

5 STARS!!!

Mega helpful changing address and received more strawberry’s than expected! Beautiful and delicious as usual!!! Will continue to use when trying to impress every time! 🍻 😋

18 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent customer service!

Excellent, prompt, responsive and eager to find a solution! Initially placed an order which was delivered to the wrong address (paid with Google PayPal, although entered different shipping address, the package was delivered to my home address?) Which we couldn't make heads or tails of how that happened.
In all fairness, Berry bouquet did their due diligence, sent an email confirmation ahead of delivery of delivery address. Which I didn't double check 🙈
We reached an amicable solution. Grateful! And would most definitely use again! 😊

12 de novembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Horrible sweaty fruit …

Ordered a bouquet for my daughter’s 12th birthday. Delivered to the wrong address. When finally received the fruit was horrible wet and sweaty. I then made a complaint and was told that you would redeliver another bouquet. You did this today and have again sent it to the wrong address. To say I’m disappointed is an understatement. Will not be using you again.

10 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fabulour Berry Bouquets

I highly recommend Berry Bouquets they make a fantastic gift for any occasion. Bouquets are unique arrangement of beautiful fresh fruit gorgeously displayed well worth the money. All the receicipents have been absolutely thrilled and thankful - many have said never seen fruit displayed so beautifully before - I'm super happy :-)

24 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic gift!

I have been ordering from Berry Bouquets for some time. The recipient is always delighted with the gift they receive. It is so unique and looks fab. Their turnaround time is very quick and really help. I only use Berry Bouquets and will continue to do so.

8 de janeiro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Avoid! Honestly, don't even waste your time with this

Absolutely terrible experience. I ordered a gift for a special two-year anniversary, and it completely ruined the moment. The delivery was three days late, the box was a mess, and the strawberries were mouldy. This shows a total lack of care for product quality and customer service. While they eventually refunded me, the damage was already done. Do not trust them with your special occasions.

26 de agosto de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Avoid at all costs!

Terrible quality - don't waste your money on this company! The bouquet I ordered for a colleague was already rotting when it arrived - many of the chocolate strawberries falling apart, and the whole bouquet was was dripping and clearly past its best. I would upload pictures if I could, but at least two of the strawberries were actually fuzzy with mould and all the others were bruised and limp. Pineapple flowers had fallen apart - lots of empty sticks. I did complain and get a full refund, but I would really advise people not to use this company!

13 de agosto de 2025
Avaliação não solicitada
logotipo da Berry Bouquets

Resposta da Berry Bouquets

Hi UpsetAndAnnoyed
We are so sorry to hear this.
Please can you email us with your order details.
This is definitely not a normal case and as you mentioned we refunded you immediately.
We have been in business since 2005, rest assure if this was a normal case, we would not still be running.
We would love to send your friend a fresh re delivery if you'd be interested in that?
Best Wishes
Sam
Berry Bouquets
Info@berrybouquets.co.uk

Avaliado com 1 de um total de 5 estrelas

Disappointed after paying £110…

I paid £110.98 including delivery for a large celebration bouquet. I wish I could post a photo here of the item delivered. It looked nothing like the website photo. DPD delivered to Edinburgh and the unimpressive finished product wasn't helped by arriving a little battered with some fruit sticks having fallen out within the plastic presentation cover. When I complained, the Company did offer to give me a free item next time but I decided not to take them up on the offer. I really cannot trust that he next celebration will be any better. I might have been convinced to use their service again had they taken the time to explain what went wrong but I received a standard response which could well have been cut & pasted from any other complaint.

16 de agosto de 2025
Avaliação não solicitada
logotipo da Berry Bouquets

Resposta da Berry Bouquets

Dear Lynn
We are so sorry to hear this. Our supplier has struggled to supply our usual standard of fruit resulting in such issues. But we always try our best to resolve things as soon as possible. And as soon as you got in touch we immediately refunded and switched suppliers.
We would love to offer you a complimentary delivery to make things up to you.
Best Wishes
Sam
Berry Bouquets
Info@berrybouquets.co.uk

Avaliado com 5 de um total de 5 estrelas

Everything was perfect

Everything was perfect, I was informed at all time about the delivery time and as it was a gift surprise for my best friend, she did sent me photo and it was even nicer than the photo from the web, also she confirmed the fruits were amazing

14 de agosto de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Disappointed

Unfortunately I hate writing negative reviews however as this was a birthday gift being sent it’s quite embarrassing. For the price that was paid just shy of £60 including next day delivery most of fruit was going off and not edible, I paid extra for chocolate strawberries only for them to just be the tip that was covered
I can’t seem to be able to attach photos

30 de julho de 2025
Avaliação não solicitada
logotipo da Berry Bouquets

Resposta da Berry Bouquets

Dear Tracy
We are so sorry to hear this.
Please can you email Info@berrybouquets.co.uk and management will look into this further and we hope to make things up to you as this is not a normal case and we have encountered supplier issues in August which have now been rectified.
Sincerely
Berry Bouquets

Avaliado com 5 de um total de 5 estrelas

Beautiful & Delicious

I ordered two Berry Bouquets recently, and both recipients raved about them - it seems they were beautifully-presented and delicious in equal measure! A perfect gift alternative to flowers, in my view. I will definitely use Berry Bouquets' services again!

1 de maio de 2025
Avaliação não solicitada

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.

Saiba mais sobre outros tipos de avaliações.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais