BERTSCHAT® Avaliações 

120
O TrustScore é 4 de um total de 5

4,2

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Heel fijne en geduldige uitleg aan de telefoon gekregen betreffende al mijn vragen. Dezelfde onder handschoenen gekocht als vier jaar geleden en hoop ik net zoveel plezier van te gaan beleven.

Avaliado com 5 de um total de 5 estrelas

I had a query regarding my purchase and the response from bertschat was quick and solved my query in quick speed 👍 very helpful and looks like a good quality hat to keep me cool in the sun ☀️

Avaliado com 5 de um total de 5 estrelas

We hebben verwarmde sokken gekocht. Deze werkte heel goed. De rechtersok ging kapot. Kan gebeuren na regelmatig gebruik. We hebben toen contact opgenomen met klantcontact. De reactie was heel snel en... Ver mais

Avaliado com 1 de um total de 5 estrelas

Beheizbare Sohlen, halten die Wärme für max. 2 Stunden im Außenbereich! Vor Bestellung habe ich mich sogar darüber informiert und natürlich wurde mir nur das Beste zugesagt. Beheizbare Sohlen, die nu... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Fornecedor de Roupas

Escrito pela empresa

BERTSCHAT®️ is an international brand with over 15 years of experience in specializing the sales of convenience products. The products are further developed every year, so we can always offer the best and most advanced products that protects against the most extreme weather conditions.


Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

120 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,2

Todas as avaliações

(120)

70 avaliações nos últimos 12 meses

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Avaliado com 4 de um total de 5 estrelas

Only slippery roads remain …

… a valid excuse to not use my bicycle to commute to work. Cold hands -which was my other excuse- are a thing of the past now thanks to the heated Bertschat gloves. Recommended!
(One note of caution: the measurement tabled for the gloves turned out incorrect in my case - instead of the projected XL I ended up needing a 3XL)

14 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Top electrische wanten

De aankoop verliep snel. De ervaringen met het product zijn prima en toen er een klein technisch probleem was met een van de wanten werd ook dit snel opgelost. De communicatie via mail verliep prima. Top product en top firma

1 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Ik had mijn handschoenen net een paar…

Ik had mijn handschoenen net een paar maanden en kreeg problemen met de accu en dat werd super goed en super snel opgelost ..
De dag dat ik de accu's terug stuurde had ik de volgende dag al gelijk weer nieuwe ..
dat was echt super snel.
Alleen 1 kleine tip voor communicatie , het was top dat het zo snel allemaal geregeld was maar wilde ook graag weten wat er nou precies aan mankeerde .
Er zat geen briefje bij of geen email.
Dat is het enige wat ik een ienie minie minpuntje vond.
Maar voor de rest absoluut geen klagen.

5 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Avoid. Poor customer service

Received a faulty product and had to pay to return!! Customer service advisor suggested I send back and reorder on 'premium delivery' at an extra cost but offered no codes against the extra.
It has put me off replacement as I'd have to pay AGAIN to return if the next set of gloves are faulty.

11 de fevereiro de 2026
Avaliação não solicitada
logotipo da BERTSCHAT®

Resposta da BERTSCHAT®

Dear Zosia,

Thank you very much for your review and feedback. This does not quite match the service standards we strive for. I have tried to locate your order, but I cannot find any order in our system under your review name “Zosia Cook.” Could you please contact me at michiel@bertschat.eu? We will then look into this matter together and resolve it.

Best regards,
Michiel

Avaliado com 5 de um total de 5 estrelas

Great supplier and product

I could not find any review from Slovakia so I was a bit afraid. Supplier is great, informed me about delivery and sent trucking to follow the package. I bought heated gloves with high battery capacity. I am really satisfied with the goods, too.

2 de janeiro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Not very happy that I had to pay for…

Not very happy that I had to pay for postal charges to send back to them a defective item. Should they have a quantity control system that make sure that their goods are working properly before selling them or absorbing their own faulty item.

20 de dezembro de 2025
Avaliação não solicitada
logotipo da BERTSCHAT®

Resposta da BERTSCHAT®

Thank you for your feedback and we are sorry to hear about your experience.

Of course, we do not ship defective products. All products go through quality control before leaving production and before shipping. However, like with all technical products, a defect can unfortunately occur in rare cases.

In those situations, our specialists carefully inspect the product. If it is confirmed to be a production or manufacturing defect, the costs are always reimbursed.

If you would like us to review your specific case again, please feel free to contact our customer service and we will gladly look into this with you.

Kind regards,
BERTSCHAT®-Team

Avaliado com 5 de um total de 5 estrelas

Goede kwaliteit onderhandschoenen.

Ondanks de feestdagendrukte snel geleverd. De onderhandschoenen met batterij-indicator bevallen prima! Geen koude handen meer bij het wandelen en autorijden. De ONDERhandschoenen zijn minder geschikt voor in de koude buitenlucht, maar wel met de handen in de jaszakken en in de auto kun je er alles mee bedienen. Goede kwaliteit. Aanrader!

10 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Absolut zu empfehlen!

Ohne Mängel, Service und Produkt unbedingt empfehlenswert!
Ich musste meine Bestellung umtauschen, da die Größe nicht passte. Mein Kontakt zum Kundenservice ging über Email schnell und reibungslos vonstatten und ebenso der Umtausch.

10 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Heated socks & gloves are fantastic!

Their heated socks and gloves can't be beat! I have used them for three winters already and they consistantly keep out the cold. The battery life is amazing. I can highly recommend these products!

10 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Heated Gloves PRO - Dual Side Heating

I bought the Heated Gloves PRO – Dual Heating with the extra 3000 mAh battery pack as a 2025 Christmas present for my wife, and it turned out to be a fantastic choice. The gloves, like nothing else previously, solved a years-old issue of Raynaud's disease.

We tested them properly in January in Tirol, so real winter conditions - cold, snow, and long days outdoors. The gloves performed exceptionally well. The heating is strong, even, and reliable, even at the medium setting. The extra battery pack was our comforting backup, but we actually never used it during one day.

The gloves are comfortable, well-made, and do exactly what they promise. My wife was genuinely impressed (and warm!), which is the best test of all.

Highly recommended for anyone who spends time outside in cold weather or is looking for a high-quality winter gift.

10 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Bad customer service

I want to return a product and sent messages to the customer service but never got an answer.

10 de janeiro de 2026
Avaliação não solicitada
logotipo da BERTSCHAT®

Resposta da BERTSCHAT®

Dear Bianca,

Thank you for your message and we are sorry to read about your experience.

Under the name Bianca Roth, I am currently unable to find an order in our system. Could you please contact me directly and include your order number via michiel@bertschat.eu? I will personally look into this for you and make sure this is handled properly.

Returns can also be arranged easily via our online return portal:
https://www.bertschat.eu/policies/refund-policy

Kind regards,
Team BERTSCHAT®

Avaliado com 1 de um total de 5 estrelas

COLIS JAMAIS REÇU

Je n’ai jamais reçu le colis et le service client ne réponds pas c’est un scandale absolu! Ne commandez pas sur ce site ils collaborent avec des service de livraison douteux qui ne vous livreront jamais !

9 de fevereiro de 2026
Avaliação não solicitada
logotipo da BERTSCHAT®

Resposta da BERTSCHAT®

Bonjour Vanessa,

Merci pour votre message.

Selon les informations de suivi du transporteur, le colis a été indiqué comme livré le 9 février. Bien entendu, nous comprenons que cela puisse être frustrant si vous ne l’avez pas reçu, et nous souhaitons vous aider à clarifier la situation.

Notre service client est joignable :
• Par téléphone tous les jours de 09h00 à 17h00
• Par e-mail 24h/24
• Via notre chat en direct

Nous pouvons également ouvrir une enquête auprès du transporteur si nécessaire.

Nous vous invitons à nous contacter directement avec votre numéro de commande afin que nous puissions vérifier cela immédiatement avec vous :
info@bertschat.fr

Vous pouvez consulter le suivi ici :
https://www.gls-info.nl/tracking?parcelNo=ZXVMBUWN&zipcode=30320&lang=EN

Nous trouverons dans tous les cas une solution avec vous.

Cordialement,
Service Client BERTSCHAT

Avaliado com 5 de um total de 5 estrelas

Coulance

Vraag gesteld of ik nog op coulance kon rekenen op aankoop van iets meer dan 2 jaar geleden. Kreeg snel een positief antwoord. Inmiddels nieuw e oplaadkabel ontvangen. Superservice!!

30 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I purchased some heated gloves as I…

I purchased some heated gloves as I work outside and I have heart failure which the medication gives me really bad raynards and I had a issue with one of my gloves and they were a week out of warranty.but the amazing staff was so understanding and sent me a new pair they bent over backwards to help me out and received my gloves in mega time.I couldn’t recommend them enough and will always use them 😊😊😊❤️

28 de janeiro de 2026
Avaliação não solicitada

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