Al meerdere keren producten besteld op Naetur, twee joggingsets en een sporttas om precies te zijn. Joggingsets zijn ruim, en perfecte comfy fit. De sporttas was kapot bij aankomst. Heb hierdoor conta... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Order placed on 12/02..haven't recieved any email affer that, order has clearly not been shipped... tried contacting the customer service, no anwer! I'm disappointed since it's not the first time... Ver mais
A empresa respondeu
I saw model Romee Strijd promoting this necklace on instagram. Her partner Laurens van Leeuwen owns the brand Naetur. Unfortunately I received a necklace with bad quality. Falls of your neck spontaneo... Ver mais
Vanwege drukte kreeg ik geen reacties op mijn mails. Ik maakte me druk over de reviews van hieronder. Desondanks heb ik contact gekregen via Instagram waarbij ze me hebben geholpen direct. Ze zijn teg... Ver mais
3,9
Muito Bom
177 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Blij met de hulp van Tess
Blij met de hulp van Tess! Thanks :)
14 de julho de 2026
Avaliação não solicitada
Hi Naetur
Hi! I still haven’t received the package. Thanks to Dpd.
I reclaimed via email when I could because their website nowadays doesn’t work.
In order they send my order back to you could you send it again to me but please not with them.
My order number is: 05213002254633
Thanks a lot
20 de julho de 2026
Avaliação não solicitada
Resposta da Naetur
We're so sorry to hear that your package still hasn't arrived. We completely understand how frustrating this must be.
For situations like this, it's always best to contact us directly by email first. Our support team is happy to help and can usually resolve these issues much faster.
Goede klantenservice
Problemen met ruilen zijn keurig opgelost!
17 de julho de 2026
Avaliação não solicitada
Resposta da Naetur
Dankjewel Lian!
Snelle leveringen
Snelle leveringen, sportswear zit lekker zakt niet af en schijnt ook niet door met zweten!
25 de junho de 2026
Avaliação não solicitada
Resposta da Naetur
Bedankt voor je mooie review! Wat fijn om te horen dat je bestelling snel is geleverd en dat de sportswear zo comfortabel zit, goed blijft zitten én niet doorschijnt. Heel veel plezier ermee! 💕
Liefs,
NAETUR Team
Ik vind de sportsets heel lekker…
Ik vind de sportsets heel lekker zitten, je ziet geen zweetvlekken als ik heb gesport en sluiten goed aan. Mijn bestelling had ik ook snel binnen! Blij mee :)
24 de junho de 2026
Avaliação não solicitada
Resposta da Naetur
Wat een fijne review, dank je wel! Super om te horen dat de sportsets mooi aansluiten, comfortabel zitten en geen zweetvlekken laten zien. En natuurlijk fijn dat je bestelling snel binnen was. Heel veel plezier met je items! 💕
Fantastisch
Fantastisch! Kwaliteit sportkleding is super goed en zit heel lekker.
22 de junho de 2026
Avaliação não solicitada
Resposta da Naetur
Wat fijn om te horen! Bedankt voor je mooie review.
Mijn bestelling was er heel snel en het…
Mijn bestelling was er heel snel en het is van een goede kwaliteit
3 de junho de 2026
Avaliação não solicitada
Resposta da Naetur
Wat fijn om te horen! Bedankt voor je mooie review.
Goede kwaliteit, nog betere service
Al meerdere keren producten besteld op Naetur, twee joggingsets en een sporttas om precies te zijn. Joggingsets zijn ruim, en perfecte comfy fit. De sporttas was kapot bij aankomst. Heb hierdoor contact gehad met de klantenservice, en kreeg een nieuwe toegestuurd. Ik kan het alleen maar aanraden
5 de junho de 2026
Avaliação não solicitada
Resposta da Naetur
Wat fijn om te horen! Bedankt voor je mooie review.
Fast delivery and prompt response to a…
Fast delivery and prompt response to a change of address. The products are a good fit and the material feels high-quality
3 de junho de 2026
Avaliação não solicitada
Resposta da Naetur
We're so happy to hear that! Thank you for your wonderful review. 😊
Naetur is so good because it has got…
Naetur is so good because it has got modern products and quality is guaranteed.
29 de janeiro de 2026
Avaliação não solicitada
"shipping the same day" but order's still not shipped after 2 weeks
First of: he quality is always amazing!
The sizing is a little bit off but once you found your size it is easy to order (I am "mid size" but a size s is baggy on me).
BUT I always have problems with the shipping! On the website is says "shipping the same day" > I ordered on the 27.11. and I still have no notification that my order has been shipped. Need to have it before Christmas and a two week delay is already a lot (without amy notification). I have had this shipping problem twice now and never gotten help from the customers service or the instagram page. I have to write a review for them to notice.
Edit:
The order arived without notice and tracking number and was delivered to an office because I was not home (had a notification in my letter box yesterday). The woman at the post office said it had no tracking because it was marked as a "letter" but was actually a package. A bit weird.
27 de novembro de 2025
Avaliação não solicitada
Resposta da Naetur
Hi,
Thank you for taking the time to share your experience and for your kind words about the quality of our products. We're happy to hear that you love the items themselves, but we're sorry to hear that the shipping experience did not meet your expectations.
At the time of your order, we experienced unexpected delays with one of our shipping partners, which unfortunately affected a number of shipments. We completely understand how frustrating it is to see a same-day shipping promise and then have to wait much longer, especially when you were hoping to receive your order before Christmas.
We're also sorry that you felt unheard when reaching out to us. That is certainly not the experience we want our customers to have. Since then, we have made several improvements to our fulfillment and customer service processes to prevent similar situations in the future.
We're glad to hear that your order eventually arrived, although we understand the lack of tracking information and delivery updates created unnecessary uncertainty. We appreciate you sharing these details, as they help us improve our service.
Thank you again for your honest feedback and for supporting Naetur. We truly value your trust and hope to provide you with a much smoother experience next time.
Kind regards Team Naetur
Zadovoljna sam sa nakitom i preporučila…
Zadovoljna sam sa nakitom i preporučila bi ga i drugima.
14 de setembro de 2025
Avaliação não solicitada
Lækkert tøj og god kundeservice
Tøjet er virkelig lækkert både i snit og materiale, og smykkerne er som på billederne.
Derudover er det en super kunde service! En af de varer jeg havde bestilt var skadet da jeg modtog det, så jeg skrev til kundeservice om problemet. De svarede indenfor et døgn at de ville sende mig et nyt produkt magentil, hvilket ankom til mig indenfor få dage. Og jeg behøvede ikke engang at returnere det skadede produkt.
6 de agosto de 2025
Avaliação não solicitada
So happy with my order
So happy with my order
It's so pretty and smell so good
The order arrived on time
Everything is perfect
Thanks 😊
21 de agosto de 2025
Avaliação não solicitada
Kreeg een shirt met een vlek erop… heb…
Kreeg een shirt met een vlek erop… heb hem gewassen. Hopelijk krijg ik alles eruit…
13 de agosto de 2025
Avaliação não solicitada
Resposta da Naetur
Hi,
Thank you for your review, and we're sorry to hear your shirt arrived with a stain. That certainly shouldn't happen, and we understand how disappointing that is.
We hope the stain comes out completely after washing. If it doesn't, please reach out to our customer service team with a photo of the item and we'll be happy to look into a suitable solution for you.
We appreciate you bringing this to our attention and hope you'll still be able to enjoy your new shirt.
Kind regards,
Team Naetur
Verkeerd product ontvangen
Verkeerd product ontvangen. Geretourneerd op eigen kosten en nog steeds geen antwoord van de klantenservice op mijn mail.
19 de agosto de 2025
Avaliação não solicitada
Resposta da Naetur
Hi,
Thank you for your review. We are sorry to hear that you received the wrong product and that the return process did not go as it should have. We understand how frustrating it must have been to pay for the return shipment yourself and then not receive a timely response from customer service.
This is certainly not the experience we want our customers to have. Since then, we have made improvements to both our customer service and operational processes to help prevent situations like this from happening again.
We appreciate your feedback, as it helps us continue improving our service.
Kind regards,
Team Naetur
Fijne website
Fijne website! Item was erg mooi :)
Had een probleempje met terugsturen, werd snel op gereageerd en opgelost
30 de julho de 2025
Avaliação não solicitada
I ordered a hoodie on the 28th of May…
I ordered a hoodie on the 28th of May during summer sales and I haven't received it yet. I haven't received any update about my order from Naetur nor from Post NL since the 31st of May and I'm still waiting. I reached out to customer service but got no response. No hoodie and no refund. Terrible experience!
12 de junho de 2025
Avaliação não solicitada
Resposta da Naetur
Hi,
Thank you for your review. We are sorry to hear about the delay and the lack of communication regarding your order.
We understand how frustrating it is to wait weeks without receiving updates, your order, or a response from customer service. This is not the experience we aim to provide.
Since then, we have improved both our shipping and customer service processes to prevent similar situations in the future.
Kind regards,
Team Naetur
blij met mijn items!
Ben erg blij met mijn bestelling, een jogger en sweater. Kwaliteit is exact, zoals omschreven en wat een heerlijke oversized pasvorm!
Snelle verzending, top!
29 de abril de 2025
Avaliação não solicitada
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