Beryl Avaliações 820

1st time, and probably last time using this service. E Bike was broken, and was difficult to lock. Could have caught a taxi for the same price :(

Sunday afternoon and I’ve got a problem with my account after switching phones. Sent a message on the app- Customer service was super quick. Resolved issue straight away. Couldn’t believe it would be so quick!

So when I first started they were fantastic, always available and working.

Since summer sadly that’s no longer the case. The app is terrible with always the wrong information and bike count. It’s slow to lock the bikes and they often fall.

The worst though is arriving to see 5 bikes and none of them work… I had to walk my entire journey today after trying two bike stops.

Sadly not good enough and now I’m looking at alternatives.

Had some issues when I got to the parking bay the bike locked but the app didn’t register it and wouldn’t end my ride. It was out of office hours so used the ai chat which was a bit useless (like all ai) so I reported the issue and the next morning a team member called Sherry sorted it out so quickly. The issue was resolved and I got a refund in less than 5 minutes it was amazing customer services.

had an awful experience with Beryl bikes in Brighton today. The electric assist on the “electric” bike didn’t work at all, and the seat was extremely difficult to adjust. The most frustrating part was that I couldn’t even end my ride properly — despite following all the instructions. It took around four minutes before it finally registered as ended, and I was billed about £3 for a journey of only 200 metres.

To make things worse, my daughter was also charged about £2 for her short ride. I contacted customer service and spoke with LC, who was completely unhelpful and even sarcastic — offering a refund of just 48 pence as if that was acceptable.

I literally didn’t use the bike for more than a few minutes, yet we were both charged unfairly. This was a poor experience from start to finish. Beryl bikes are unreliable, poorly maintained, and the customer service is dismissive.

Avoid using Beryl bikes — they cause nothing but frustration and unnecessary charges.

Any time that I have had an issue, which is very rare, I have had a timely and appropriate response, whether it be a mechanical issue or billing query.
I am confident in saying that any negative feedback is unjustified. If there is an issue and it is explained properly the outcome is always positive. Sometimes there's a glitch in the app... which causes minor inconvenience; sometimes it's a billing query...always reimbursed; sometimes it's a mechanical/safety issue...always the bike is demoralised.
The only problem Bezza has is the idiots who don't understand what it takes to keep a fleet of safe, rideable (think I may have made that one up) bikes on the road and in the right place at the right time.

Hired one in Newquay today - apart from being £7.50 for 50 minutes compared to £6.99 for 60 minutes with lime - the bike was terrible on any incline - I ride a bike daily so no issues with stamina ! But you literally had to stand up and go 1 mile an hour up any incline ! I will never hire one of these again a rip off for a terrible bike - it had plenty of power and looked fairly new but why put these in Newquay where all surrounding areas are hills! -

Had an issue uploading my drivers license. It was resolved within 5 minutes of starting the conversation. Sherry gave me some tips and sorted out my problems quickly and easily. 100% Satisfied.

I rented an e bike and soon understood that it wasn't working, I had to pedal so hard to get anywhere and most of the journey I had to get off and drag the bike with me as it was just too heavy to pedal. I got charged twice as much as I normally do as it took me so long to get to my destination. When I contacted customer services to get a refund I had the most abysmal experience with Scott who refused to give me a refund as I completed my journey and didnt leave the bike as soon as I realised it wasn't working properly. I asked to speak to someone else but Scott claimed to be the only person working for Beryl and he had absolutely no sympathy for my experience. I usually ride a beryl bike every day but now I will never use one again.

- thank you Beryl for replying on here, there was no need really as it is the exact same message as you sent to me over and over when I tried to get help. It's not my fault that I didn't cycle past a bay. If I had stopped to drag the bike back to the bay I got it from it would have taken me ages, and I had a job to get to this morning, therefore I kept trying to ride it. But thank you for sending your policy, AGAIN. I will read it for the fifth time now.

I have been using beryl I while , I had brought a bundle but unfortunately now I cannot use the minuets I have remaining when I have 23 minuets left with the bundle I still have till 3rd November and it’s only 11th October

So great to have these bikes in Brighton where a car is an expensive hassle. On the rare occasion there’s been an issue eg not registering locking the customer support team deal with it straight away, no quibbles. My go to transport these days.

Sherry was very helpful. She sorted out my problem and my request.

Quick, efficient and friendly customer service :)

It was easy and nice
the customer service was very helpful

Very quick succinct and clear communication from Evan. All issues dealt with simply. Very satisfied.

Sherry went above and beyond what I was expecting when I contacted the customer service chat.
Thank you for your support.

fast attendance by customer service, Sherry

Beryl quite honestly have the best customer service I have ever experienced And happily reccomend them to people regularly.

Thanks to Evan in the chat I can finally enjoy a glorious ride through the autumnal morning on a noble steed. This making me feel fantastic and quite possible the happiest man in the world this Saturday morning. Thank you Evan and thank you beryl for all that you are.

I love the bikes and using them. Get a nice minutes bundle if you can.

The live chat service is brilliant too, fast and clear responses. All my questions are answered first time.

Spoke with Evan today who sorted multiple queries fast and efficiently. THANK YOU EVAN!