Have been using Beryl for years. In the last year or so the prices have gone up but the service has gone massively downhill. Poorly maintained bikes have led to dangerous situations where breaks or ge... Ver mais
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Veja o que dizem as avaliações
I’ve been using Beryl bikes regularly for over a year, but I’ve been having ongoing issues with parking when using the newer bikes. Quite often when I end my ride, the app says the bike is not on the... Ver mais
I received a very speedy response from customer support today after discovering a couple of damaged e-bikes. Fault report raised and the fleet maintenance team tasked with repair. It’s good to rece... Ver mais
I really enjoy using this service. Pre purchasing minutes saves me money on what I’d spend using public transport like bus or train. Customer services are kind and helpful. Had issues with journ... Ver mais
Detalhes da empresa
Escrito pela empresa
Beryl is on a mission to get people moving around cities in a more sustainable way. Find out more about our bike, e-bike and scooter share schemes across the UK. Or buy one of our lights for your own personal bike. All our products have been designed and built with people and safety at its heart.
Informações de contato
The Green House, 244-254 Cambridge Heath Rd., E2 9DA, London, Reino Unido
- +44 0203 0035044
- support@beryl.cc
- beryl.cc
4,0
Muito Bom
820 avaliações
Respondeu a 98% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Customer support is nice
The customer support Sherry was very nice and helpful
25 de setembro de 2025
Avaliação não solicitada
handy bike experience but some issues…
handy bike experience but some issues with ending ride. support was super helpful so shoutout scott
24 de setembro de 2025
Avaliação não solicitada
good and efficienct
23 de setembro de 2025
Avaliação não solicitada
£10 charge or parking outside of the…
£10 charge or parking outside of the bay is wild
18 de setembro de 2025
Avaliação não solicitada
Resposta de Beryl
Good Afternoon Tom,
We can see you’ve been riding with us since 2023, and we really appreciate your loyalty and continued support. From the very start, we’ve always been clear that journeys ending outside of a bay will result in an out-of-bay fee. This policy helps us keep the service fair and reliable for everyone, as it ensures bikes remain available in designated locations and prevents them from causing obstruction to pedestrians, vehicles, or other road users.
We understand that sometimes things do not go to plan. If there was a specific reason you could not end your journey in a bay on this occasion, we would like to hear from you. Please contact us at support@beryl.cc so our team can look into it further and provide assistance.
Kind regards
Scott Campbell
Customer Service & Operations Manager
Beryl
My husband and I used the cycle hire in…
My husband and I used the cycle hire in Brighton, but after just a few minutes my bike started making strange noises and became unsafe to ride. We had to leave both our bikes for safety reasons, yet we were still charged £13.50each. Be cautious before using their cycles!
8 de setembro de 2025
Avaliação não solicitada
Resposta de Beryl
Good Afternoon Puja,
Thank you for posting a review. We would like the opportunity to talk and investigate your feedback further.
In order to better assist you, may I kindly request your Beryl account details via an email to support@beryl.cc, or you can contact us directly via the LIVE CHAT option in the app.
Kind regards
Scott Campbell
Customer Service & Operations Manager
Beryl
Better walking believe me.
Well 1st review on here as so annoyed with these bikes.
Used to use no electric versions in Brighton Sobi and they were fantastic…easy to pedal bla bla..
Beryl are hard work from start to finish, the experience is not pleasing, from the drama of getting/singing up to riding the electric bike on a flat surface, both my partner got one each on Madeira drive (sea lanes) and got rid at the next stop-so difficult to pedal and remember electric.
The only relief was deleting the app as will not use again.
15 de setembro de 2025
Avaliação não solicitada
Resposta de Beryl
Good Afternoon Nigel,
Thank you for taking the time to provide feedback regarding your recent experience with our bikes. I am truly sorry to hear that you had a negative experience with the quality of the bike and the service provided. We aim to offer reliable and enjoyable rides, and it is clear that we did not meet your expectations this time.
We take maintenance seriously, and I assure you that we will inspect the bikes thoroughly to address any faults. Your feedback is invaluable in helping us identify areas for improvement, and we are committed to ensuring that our bikes are in top condition for all users.
We’ll strive to do better.
Kind regards
Scott Campbell
Customer Service & Operations Manager
Beryl
Customer service is a disaster
Customer service is a disaster, never help you for any problem
15 de setembro de 2025
Avaliação não solicitada
Resposta de Beryl
Good Afternoon,
Thank you for your feedback. We greatly appreciate all forms of feedback, whether positive or negative, as it helps us to continuously develop and improve our business.
Firstly, my apologies that your most recent interaction via the Customer Support Live Chat resulted in a frustrating experience. Providing an exceptional customer experience is of the utmost importance to us. It is our responsibility to ensure that all our users have a positive journey with us.
In order to better assist you, may I kindly request for your Beryl account details via an email to support@beryl.cc
Please rest assured that we are committed to improving and providing a better experience for our customers.
Kind regards
Scott Campbell
Customer Service & Operations Manager
Beryl
DO NOT USE THESE BIKES
I hired a bike while on a getaway in Weymouth. Half way up a hill the bike stopped giving me power and I almost fell into oncoming traffic. I had to end my ride where I was as I wasn’t paying to push it to the next designated parking spot. They then charged me £10 as a parking fee and have told me on the help that the bike is “working as usual”, as if it my choice to want it stop working in front of traffic on a busy hill.
Avoid at all costs, bikes don’t work then they charge you a parking fee when their bikes won’t go any further. Absolute scam
8 de setembro de 2025
Avaliação não solicitada
Resposta de Beryl
Good Morning George,
Thank you for taking the time to share your feedback. We greatly appreciate all feedback, whether positive or negative, as it allows us to continuously develop and improve our business.
As explained during our live chat interaction, we are unable to refund for a faulty vehicle until we have been able to inspect it. In this case, as both you and your partner reported the same issue with two different bikes, the process required a little more time. Once our workshop team completed their inspection on your partner’s bike, a refund was issued due to the findings. That bike is now being serviced.
In regard to the bike you hired, we will be back in touch if a refund is applicable following inspection. Please note that it can take a minimum of 72 hours before we are able to provide you with a response.
You have since chosen to claim the £10 parking charge through a dispute with your bank. As explained, once we receive the claim you have processed with your bank, we will proceed with the next steps.
We understand how frustrating this has been for you, and we appreciate your patience while our team completes the necessary checks to ensure fairness and safety.
Kind regards
Scott Campbell
Customer Service & Operations Manager
Beryl
Starling Bikes in Manchester. Just don’t bother
Terrible bikes, (many of them dangerous with broken brakes and faulty gears) terrible app, then when it all goes wrong, unhelpful customer service people to wind you up even more. Even in a city centre, the parking spots are miles away. They say they’ve invested in electric bikes like other big cities but try finding one
9 de setembro de 2025
Avaliação não solicitada
Resposta de Beryl
Good Morning James,
Thank you for your feedback. I am sorry to hear about your experience and that our service did not meet your expectations.
Safety is our highest priority and any reports of broken brakes or faulty gears are taken very seriously. Our teams regularly check and maintain bikes, and I will make sure your comments are passed on for review.
I also regret that you found the app, parking bays, and availability of e-bikes frustrating. We are continuing to invest in improvements across these areas so that riders can have a smoother and more reliable experience.
Please rest assured that we are committed to improving and providing a better experience for our customers.
Kind regards
Scott Campbell
Customer Service & Operations Manager
Beryl
AVOID
Made 3 accounts and not one has worked , contacted them and turns out the "managers" had blocked all 3 of my emails and they cant fix it . Purely useless , would rather walk .
30 de agosto de 2025
Avaliação não solicitada
Resposta de Beryl
Good Morning,
To clarify, we do not block accounts or emails without reason. Restrictions are only applied if our Customer Support Team or system detects activity that may breach our terms of service, which is in place to help keep the scheme fair and safe for all users.
If you believe this has happened in error, please reach out to me via support@beryl.cc so I can review your case in more detail and help resolve the issue.
Kind regards
Scott Campbell
Customer Service & Operations Manager
Beryl
Most scotter availability is awful in…
Most scotter availability is awful in Poole (Oakdale and Fleets) and the £1 unlock fees is absolutely unacceptable if you have an active minute package - it’s just greed
The e-bikes are often in poor condition, deem clearly unsafe for riding and do not properly assist for narrow hills. Really sad to give this a bad review but the company needs to do better.
- Remove unlock fees
- Ensure scooters are widely more accessible across Poole
- Ensure the bikes are safe to ride AND in good condition
29 de agosto de 2025
Avaliação não solicitada
Resposta de Beryl
Good Morning Ben,
Thank you for your feedback. We greatly appreciate all forms of feedback, whether positive or negative, as it helps us to continuously develop and improve our business.
Our aim is to provide an affordable and convenient alternative to other forms of transport. We are continuously reviewing our pricing structure to ensure it offers the best value for our users, and your feedback is invaluable in this process. We offer a range of packages designed to suit different riders’ needs. Our Day & Flexi Passes include free unlocking on all types of vehicles available to hire.
Your comments on vehicle condition and availability are important to us. All bikes and scooters are checked and maintained regularly, but if you spot a specific vehicle in poor condition, you can report it in the app so our operations team can respond quickly.
We appreciate your feedback and will continue working to make the service more reliable, accessible and enjoyable for all riders.
Kind regards
Scott Campbell
Customer Service & Operations Manager
Beryl
Great customer support! Thanks Evan
Evan from the support team handled my account issue and credit issues within 5 minutes! Super quick and super friendly.
29 de agosto de 2025
Avaliação não solicitada
Edgar was deeply patronising
Edgar was deeply patronising, rude and dismissive - immediately took that tone straight off the bat, was super unprofessional.
25 de agosto de 2025
Avaliação não solicitada
Resposta de Beryl
Good Morning Sam,
Thank you for your feedback. Any feedback good or bad is always appreciated and helps us to develop & improve as a business.
Firstly, my apologies that your most recent interaction via the Customer Support Live Chat resulted in a frustrating experience. Providing an exceptional customer experience is of the utmost importance to us. It is our responsibility to ensure that all our users have a positive journey with us.
In order to better assist you, may I kindly request for your Beryl account details via an email to support@beryl.cc
I would be happy to share my personal email with you, and I encourage you to reach out to me with any further comments, concerns, or suggestions that you may have.
We’ll strive to do better.
Kind regards
Scott Campbell
Customer Service & Operations Manager
Beryl
Service is fantastic
Service is fantastic - moved to Manchester and couldn’t fetch my trusty e-bike with me, the 5p a minute charge is cheaper than public transport and I can keep active. The customer support are knowledgeable and respond nearly instantly with helpful pictures. Would recommend to anybody
19 de agosto de 2025
Avaliação não solicitada
Amazing customer service
Every time I have used a bike they charge be £10-£20 so I called today and instantly spoke to a lovely lady who quickly refunded the money she was unbelievable helpful and kind :) now that’s customer service!!
15 de agosto de 2025
Avaliação não solicitada
Bike doesn't assist.
The e bike wasn't engaging on an incline meaning I ended up have to push it up the hill I'd hired it for. Might as well be a lead balloon.
14 de agosto de 2025
Avaliação não solicitada
Resposta de Beryl
Good Afternoon,
Thank you for taking the time to provide feedback regarding your recent experience with our bikes. I am truly sorry to hear that you had a negative experience with the quality of the bike and the service provided. We aim to offer reliable and enjoyable rides, and it is clear that we did not meet your expectations this time.
While we regularly inspect and maintain our bikes, sometimes faults can occur. As we do not yet know which bike you were using, please get in touch with our customer support team at support@beryl.cc with the details of your ride so we can investigate.
We appreciate you taking the time to let us know, and we hope your next ride with us is a far smoother one.
Kind regards,
Scott Campbell
Customer Service & Operations Manager
Beryl
Had an issue with a ride but was sorted immediately
I've been using Beryl for years when I've been in Norwich for work. Normally never had an issue but I rented an e-scooter with a faulty power button. I returned the scooter to the bay but was still charged for the activation fee and a few standard minutes charge. I rented an e-bike instead and completed my journey with no issues as I would normally expect. I contacted the team at Beryl to explain the issue. Evan in the support team immediately refunded me the small fee and apologised for the inconvenience. A great company, would ride again.
13 de agosto de 2025
Avaliação não solicitada
Great new electrical bikes
New electrical bikes are amazing! They're fast and at a reasonable price.
11 de agosto de 2025
Avaliação não solicitada
Great service, but needs more bikes in the Golden Triang
I’ve found the e-scooters, e-bikes and regular bikes easy to use, reliable, and a great way to get around. My only wish is that there were more available closer to my house. There’s a gap in the Golden Triangle area – plenty surrounding it, but very few within it. Filling that gap would make the service even better.
10 de agosto de 2025
Avaliação não solicitada
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