Best Gym Equipment Avaliações 

246
O TrustScore é 4 de um total de 5

4,0

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

The team were very helpful and responsive. Very pleased with the high quality Merrithew Reformers. Clients love the feel of the machines and I am confident in the strength, longevity and quality of en... Ver mais

Avaliado com 1 de um total de 5 estrelas

I ordered a reformer pilates machine from them. Website said 3-5 working days. It’s been 2 weeks. I’ve chased and chased and they keep saying they will ask their warehouse. No updates given. No delive... Ver mais

Avaliado com 5 de um total de 5 estrelas

Brilliant Customer Service nothing is too much, answers all questions delivers on time and sells really good quality gyms, cannot recommend highly enough, the BL1 Bodylift Gym is what my husband bough... Ver mais

Avaliado com 5 de um total de 5 estrelas

These guys are awesome! Amidst all the chaos caused by COVID-19 and delays from suppliers etc they still managed to deliver my kit and keep my body ticking over at home! Great customer service, follow... Ver mais

Detalhes da empresa

  1. Loja de Equipamentos de Ginástica

Escrito pela empresa

Find all the gym and fitness equipment you need to construct an amazing home gym here at Best Gym Equipment. Browse our range and shop online today!


Informações de contato

4,0

Muito Bom

O TrustScore é 4 de um total de 5

246 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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Não respondeu a avaliações negativas

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4,0

Todas as avaliações

(246)

5 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

ABYSMAL COMPANY, LIARS, GREEDY MANIPULATORS

SCAMMERS THEY NEVER TELL YOU THIS IS A MADE TO ORDER THEN AT DELIVERY DAY THEY SAID ITS MADE TO ORDER. WHY DIDNT YOU SAY SCAMMERS. THEY HAVE DELETED INFORMATION FROM THEIR SITE. I HAVE TOLD YOU TO PICK UP WITHIN 24HOURS IN WRITING BUT YOU REFUSED. I POSTED BACK YOUR ITEMS BACK TO YOU WHICH WAS SIGNED FOR BY YOUR STAFF. WORST GYM COMPANY. I HAVE SENT YOU COMPLAINT LETTER BY RECORDED DELIVERY BUT NO RESPONSE. THE GIRL ON THE PHONE TOLD ME SHE WILL DO EXCHANGE BUT I AM NOT INTERESTED-A GIRL THAT IS A LYING TONGUE DIDNT YOU SAY ON THE PHONE YOU WILL EXCHANGE BUT I AM NOT ACCEPTING EXCHANGE, YOU ARE LIAR AND A SCAMMER. THEIR COURIER SAID THE BOX IS BIG TO BRING IT IN MY GATE AND I TOLD HIMM TAKE IT BACK AND I TOLD HIS LYING GIRL WHO KNOWS HOW TO LIE ALOT. SHE WAS LURING ME TO EXCHANGE IT. THE TRASH YOU SENT WILL BE PUT IN SHED WHICh I WILL NOT BE LIABLE FOR SO COLLECT ITBY 06/2022 OR MY HOME IS NOT A STORAGE. OR I PUT THIS TRASH IN THE SHED. THIS GIRL SAID THE IT IS DEFECTIVE MINOR. BUT £600-700 IS NOT SMALL TO SCAM. I HAVE EVIDENCES AGAINST YOU. SILL GIRL I HAVE A GYM. YOU WILL NOT SMELL MY MONEY BIG LIARS. AND THE GUY PUSHED ME TO PAY BY KLARNA. MANIPULATIVE SCAMMERS. I HAVE GOTTEN MY MONEY FROM MY BANK. USELESS ABYSMAL COMPANY THIS IS. A WASTE OF TIME COMPANY WASTED SIX MONTHS OF MY TIME DELIVERING UNSAFE BENCH WHICH CAN CAUSE INGURIES. DELIVERED DIRTY STICKY UNSAFE BENCH WHO WANT TO CONTACT CORONAVIRUS IF YOU CAN WORK WITH STICKY EVERYTHING. CORONAVIRUS IS REAL . THEY WERE PLAYING GAMES WITH ME I SEE ALL OF THEM. THIS IS ABYSMAL. LIARS COMPANY, I HAVE TOLD YOU TO COLLECT YOUR UNSAFE BENCH BUT YOU REFUSE. I DO NOT ACCEPT UNSAFE ITEM WHICH IS DANGEROUS TO USE. I REJECTED IT UNDER CONSUMER CANCELLATION OFSHORT NOTICE ACT 2015. WICKED YOU ONLY LIKE PEOPLE'S MONEY AND DONT CARE ABOUT PEOPLE'S MONEY OR LIFE. PICK UP YOUR DROPPING SHIPPING DEFECTIVE NO QUALITY CONTROL ITEMS.I HAVE GOTTEN MY MONEY FROM MY BANK SO PICK UP YOUR TRASH. IF YOU CAN LIE THEN THATS FOR YOU. IT IS MY MONEY SO I WILL INSTRUCT WHAT I WANT I DIDNT CHECKOUT ON YOUR SITE YOU SENT INVOICE TO ME SO WHAT YOU RE IS MANIPULATING AND MANIPULATIED ME ALL THE WAY. SCAMMER OF ALL TIMES, LIARS. PICK UP YOUR BENCH ON THE.PEOPLE THIS IS A SCAM COMPANY THEY CHANGE THEIR NAMES. TAKING PEOPLE S MONEY AND ITEMS NOT IN STOCK, DIFFERENT SCAMMING GAME, SCAMMER, BUILDING CREDIT ON PEOPLES SWEAT, PEOPLE SPENDING THEIR MONEY AND YOU RE JOKE. A BENCH OVER £660-700. i dont accept lesser than what i paid for. If i buy £50 then that's something but for safety I WILL NOT COMPROMISE MY LIFE TO A SCAMMER TELLING ME RUBBISH. PEOPLE SHOULD NOT BE SCAMMED. EVEN THE COLOUR IS NOT THE BLACK. I WOULD NEVER COME TO THAT WORST GYM EQUIPMENT AGAIN. CLOSE THAT COM.. 0 STAR. YOU JUST INCONVIENT ME FOR NOTHING. YOU HAVE WASTED SIX MONTHS OF MY TIME. THIS IS VERY INCONVENIENT FOR ME. DO NOT WRITE, OR CONTACT ME OR PASS MY INFORMATION TO ANYPERSON AS THIS IS A HARASSMENT AND NUISANCE WHICH WILL PUT MY FAMILY IN HARM. GDPR. PICK UP YOUR FAILED DROPPING SHIPPING GONE WRONG ITEM AND NO MORE NO LESS. PERIOD. SCAMMERS, LIARS, GREEDY, ABYSMAL,I WAS SCAMMED BY THIS COMPANY. PEOPLE READ REVIEWS AND GO BETTER PLACES. PLEASE DO NOT FALL VICTIM. RUNNNNN! I HAVE GONE TO GET BIGGER AND BETTER BENCH. SCAMMER UNDILUTED.

14 de julho de 2022
Avaliação não solicitada
logotipo da Best Gym Equipment

Resposta da Best Gym Equipment

Hello

The bench was custom made to your requirements. As per our T&C's, we cannot accept returns on custom made items - however, if there is an issue, we will go above and beyond to fix it.

In your initial phone call, you stated you wanted to return the bench as it was too big. We advised you that we could not accept the return as the product dimensions were on the product listing from the offset. We urge all customers to carefully check the specifications before committing to a custom made item for this reason.

You then contacted us via email but this time you said the item was defective as it has sticky handles. Again, we advised we cannot accept a return on this basis, but we would send an engineer out to take a look at the handles. Based on the image you sent to us, the handles would simply need to be cleaned or replaced with new handles. This would then resolve your issue.

The above has been logged with the manufacturer of the bench and we have asked them to reach out to you to sort out the sticky handles.

We do not feel the 1* review is deserved, as we have done everything we can to help you.

Best Gym Equipment

Avaliado com 4 de um total de 5 estrelas

Satisfactory resolution

I received an email informing me that the air bike I had ordered was discontinued. I declined the offer to pre-order the new model, however they still debited my credit card. No response to my email requesting an immediate refund.
The matter has been resolved and the money refunded.

10 de julho de 2022
Avaliação não solicitada
logotipo da Best Gym Equipment

Resposta da Best Gym Equipment

Hi Cheryl

I think there has been a misunderstanding as you did not request a refund in your email. You mentioned that your son was looking at alternatives. I will ask the team to contact you today to resolve this.

Best Gym Equipment

Avaliado com 5 de um total de 5 estrelas

I couldn't be happier

I couldn't be happier with the service that Best Gym Equipment provided. Great customer service. There were some delays due to the supplier having forgotten to ship a key part to them but Lauren proactively kept me informed regularly and provided me with a voucher as a goodwill gesture (I didn't ask for one) despite the issue not being their direct fault. She was open and transparent at all times. The installation service was friendly and efficient.

20 de maio de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Absolutely stellar service from Richard…

Absolutely stellar service from Richard & Lauren who answered every one of my emails and helped me get a rower for a great price. The delivery took a while however given the size of the item this is understandable. Once they advised me of the delayed they made sense.

Delivery service was great they phoned before delivering and helped me with the big boxes.

10/10 for service and prices.

25 de abril de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

After careful research on companies who…

After careful research on companies who could supply me with Stair master gauntlet 8, many business didn’t have stock and I was advised 6 to 7 weeks. I found Best gym equipment on web …. wow advised me 3 to 5 days, I was shocked, I couldn’t believe it but I was look after by Lauren all the way, very helpful answered all my questions. Great customer service. I had a mission to by a gift and thanks BGE made that possible. I wish all companies were like Best gym equipment (BGE ) True & friendly advice and they know their products. 6 stars for this team

11 de março de 2022
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Nice to deal with

Although they couldn’t fulfil the order in the end because of shipping delays affecting the industry, the staff were very helpful and bent over backwards to try and resolve things for me. Very polite and helpful customer service and would be a nice company to deal with once the country has sorted out its shipment issues. Maybe worth giving them a call before you order anything to make sure.

28 de dezembro de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Poor replacement and totally let down

Bought a life fitness t3 track connect 2800 plus installation, kept going into cool-down mode during runs , initially when I reported the fault amazing service , but life fitness didn’t have the part nor replacement machine , so I asked would they replace with a in stock alternative, no and they informed me they would collect and refund tomorrow and again I booked time off work but at last minute cancelled the collect for another day nothing given , so no replacement no collection. I told I wanted a replacement not a refund but refused. I guess Northern Ireland for English companies is too much hassle but not at the start when they are getting the money , poor form. Wouldn’t take any calls only email. Not the service or standard I expected. Beware when things go wrong you find out how good a company is

22 de novembro de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Rip off return charges and poor comms

Ordered a punchbag, boxing gloves and kettlebells. Spent £390 on these. Didnt get any other comms to say dispatched and when clicked on the tracking info on the website it simply said they would email with delivery details. Items arrived 9 days after ordering. Would have been nice for some comms to confirm.

Also the gloves were too small. I ordered medium and I do not have big hands. Asked to return these and they want to charge me £14.97 for a pair of gloves that cost £28. Thats a joke! No wonder people prefer to use amazon...which is where I have now ordered a new pair. Would have used this company but if the fit wasn't right again I would need to return for another extortionate sum.

10 de setembro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I ordered the Life Fitness G7 Cable…

I ordered the Life Fitness G7 Cable Motion Gym Tower, including installation. The process from start to finish was excellent. The installation team called me the day before to agree a time, arrived at 7am in the morning as promised, completed the installation by 8:30am. They were excellent! Well organised, very tidy and took all the packaging away with them.

Many thanks for the superb service

27 de agosto de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service. Pre ordered an item that was out of stock. It came exactly on time with the estimates I was provided with. I had a small issue with a manufacturer fault on one of the nylon rollers of the rowing machine, but BestGym and the manufacturer resolved with great efficiency. Very happy with the service and extremely satisfied with the Erg600w - well built, doesn’t move in use and so much quieter than I’d expected.

25 de maio de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service

Great service, there was a slight delay due to a mix-up with the delivery service but lauren in customer services was very helpful and quick to rectify the problem. Due to this high standard in customer care from lauren i would definitly buy from bestgym equipment again ⭐️⭐️⭐️⭐️⭐️

20 de maio de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Highly recommended!

I'd been looking for dumbbells everywhere and this is the only place I found that had a range of different weights at affordable prices (compared to all the crazy prices we're seeing everywhere due to the pandemic). I got free shipping with my order and all the packages arrived within 3 working days, much quicker than I anticipated. Items were exactly as pictured.

11 de março de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

First class service

First class service, i placed an order and paid for it then realised i had ordered the wrong sizes 2 hours later, i rang the number on the website and after less than 5 rings was speaking to an actual person who changed my order without any issue,will use this site in future without a doubt

9 de março de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The best customer service

I bought a WaterRower from their website during the Black Friday sales.

Their prices are excellent, but what really impressed me was their customer service. They always respond, are always very friendly and helpful. I had to cancel my order just before shipping and they refunded me the full amount immediately.

If I could, I would give them more than 5 stars. I hope to buy from them again in the future.

9 de março de 2021
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Always go for the home installation option!

I originally wrote a negative review due to the fact that we were not given an installation delivery option and when the machine arrived, we had a nightmare trying to drag it into the house. I also raised this with a staff member who didn't help or investigate but gave a standard response which did not solve the problem. However, Lauren picked this up and she was determined to give us excellent service and put any wrongs, right. She was extremely helpful and the team came out to build the machine and Lauren supported us throughout the process. She's a credit to the company and she has pride in her work.
I would absolutley buy from this company again because of Lauren.

5 de março de 2021
Avaliação não solicitada
logotipo da Best Gym Equipment

Resposta da Best Gym Equipment

Hi Natalie,

Many thanks for taking the time to leave your feedback. I am truly sorry that the delivery did not meet your expectations.

As mentioned in our terms, our one man free delivery service delivers your purchase to ground level only. Depending on the delivery company and their individual health and safety policy, this may mean your goods are delivered to the kerb side. Our free delivery does not include the driver taking your purchase upstairs internally or externally.

Our one man free delivery service may require assistance from you to assist or move the goods from the drop-off point into your home. Asking them to lift heavy items without sufficient man power will be in breach of Health & Safety legislation.

We offer a reliable installation service for an additional charge; whereby the team will unload the goods, assemble them, and set everything up for you. I'm afraid this service is not included within the free delivery option.

Thank you for your time.

Best Gym Equipment

Avaliado com 5 de um total de 5 estrelas

Really pleased with Best Gym Equipment…

Really pleased with Best Gym Equipment and would highly recommend. The treadmill that I initially ordered was out of stock, but I was contacted promptly and given an alternative which I was more than happy with. I paid for installation and this was arranged very quickly and carried out really well. All is going well with the treadmill and I received a prompt reply to a follow-up email. Great customer service from Lauren.

15 de fevereiro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing quality

I have bought quite a few bits of equipment from here. Kettlebells dumbbells etc and the quality is amazing. Fast delivery and customer service is great.
Highly recommended if you want quality gear. The prices are very reasonable.

8 de fevereiro de 2021
Avaliação não solicitada

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