Neu registriert, alle Dokumente zur Verifizierung hochgeladen, nach einem Auszahlungsantrag und 5 Einzahlungen auf einmal während dem Spielen gesperrt. Kundenservice kann angeblich keine Auskunft... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Kann hier keine gute Bewertung abgeben. Casino ist unterirdisch. Angefangen von der Bonus AGB. Sind nicht vollständig und nicht einsehbar bzw. lesbar besonders Abschnitt 6.4. Slots laufen misera... Ver mais
A empresa respondeu
Anfänglich habe ich mich schwer getan mit diesem Casino. Keine Gewinne, nichts. Plötzlich hat sich das Blatt gewendet. Schnelle Verifizierung, noch schnellere auszahlungen. Beim Chat sehr hilfsbe... Ver mais
A empresa respondeu
Katastrophales Casino!Ich habe über 20000 euro verloren ohne chance auf einen gewinn!Die spiele sind unterirdisch bei den Freispielen und niemals 96% RTP!Speziell alle Pracmatic Games sind eine Katast... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
BetandPlay is an online casino launched in January 2023, boasting a full suite of casino games, slots, live casino tables and much more. Get started with BetandPlay with a fantastic welcome offer of up to 2500 EUR or currency equivalant plus 300 free spins on the most popular games in your country. Dedicated to top quality customer experience and VIP Support, Betandplay is on its way to become an industry leader. Sportsbook is now available to play!
Informações de contato
2,5
Ruim
107 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 46% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Wider so ein Casino das nicht zahlen…
Wider so ein Casino das nicht zahlen will. 8000 Euro wurden ausbezahlt sagte der support.
Danach Geld wieder auf meinem Konto wegen Technischen Problemen. Diese Casinos sind Ilegal und dürfen in der Schweiz und in Deutschland gar nicht anbieten. Das verlorene Geld muss zurück bezahlt werden und das hole ich mir jetzt auch mir reicht es so. Die Antwort ist auch ein witz als ich auszahlen wollte war auf einmal Bank auszahlung verschwunden. Und die einzige Option war Krypto.... Geld annehmen kein problem aber auszahlen billige traurige abzocker masche........
21 de junho de 2024
Avaliação não solicitada
Resposta da BetandPlay
Das tut mir echt leid zu hören, dass es bei deiner Auszahlung Probleme gab. Es tut mir leid für die Umstände, die dadurch entstanden sind. Gibst Du mir bitte deinen Login-Namen, damit ich es weiter leiten kann?
Wir möchten auch darauf hinweisen, dass wir über eine Lizenz aus Curacao verfügen und reguliert sind. Wenn Spieler sich dazu entscheiden, aus Regionen zu spielen, in denen Glücksspiel nicht erlaubt ist, liegt dies in ihrer eigenen Verantwortung. Oft werden Auszahlungen aufgrund fehlender Dokumente oder stornierter Zahlungsmethoden storniert, in solchen Fällen bitten wir die Spieler, eine andere Option zu wählen.
Danke für dein Verständnis und deine Geduld.
If you are given free spins you can…
If you are given free spins you can only take a maximum of $50 out
19 de junho de 2024
Avaliação não solicitada
Resposta da BetandPlay
Hello,
Thank you for bringing this to our attention. We appreciate your feedback regarding the withdrawal limit on winnings from free spins. This limit is in place to ensure fairness and responsible gaming practices.Furthermore that is why we can offer so many of them to make your experience more enjoyable!
If you have any further questions or concerns, please don't hesitate to reach out to our support team. We're here to assist you.
Resposta da BetandPlay
Thanks for your nice words! Really appreciated
Gutes Casino
Gutes Casino. Schnelle Einzahlung und sehr große Auswahl an Spielen. Support ist fast immer schnell zu erreichen und Probleme sind schnell gelöst. Boni könnten besser sein ;)
14 de junho de 2024
Avaliação não solicitada
Resposta da BetandPlay
Danke für dein tolles Feedback!
Es freut uns sehr, dass dir unser Casino gefällt. Schnelle Einzahlungen und eine große Spielauswahl sind uns sehr wichtig, und es ist super zu hören, dass du das auch so siehst.
Auch klasse, dass unser Support-Team meistens schnell erreichbar ist und deine Probleme fix gelöst werden. Wir geben unser Bestes, um einen top Service zu bieten.
Dein Hinweis zu den Boni ist notiert! Wir arbeiten ständig daran, unser Angebot zu verbessern, und dein Feedback hilft uns dabei sehr.
Danke, dass du dir die Zeit genommen hast, uns deine Erfahrungen mitzuteilen. Wenn du noch weitere Anregungen oder Fragen hast, lass es uns einfach wissen.
Amazing!!
Betandplay has been absolutely amazing. Easy deposit and very fast withdrawal. My VIP manager is the absolute best!! Sophia goes above and beyond with a fast response. I highly recommend Betandplay.
14 de junho de 2024
Avaliação não solicitada
Resposta da BetandPlay
We are thrilled to hear that you’ve had an amazing experience with Betandplay. Our team works hard to ensure that deposits and withdrawals are as seamless and fast as possible, and it’s fantastic to know that you’ve benefited from these efforts.
We’re especially delighted to hear your praise for Sophia. She truly exemplifies the dedication and care we strive to provide for our VIP players. We’ll be sure to pass along your kind words to her, as we know she will greatly appreciate them.
My vip host is awesome always looks…
My vip host is awesome always looks after me amd the casino is also fantastic and fair
14 de junho de 2024
Avaliação não solicitada
Resposta da BetandPlay
Thank you for your awesome feedback!
We're especially glad that you value our VIP service and our dedicated support team. Providing excellent customer service is one of our top priorities.
If you have any more feedback or need further assistance, please feel free to reach out. We're here to help!
Australian on shore pokies!
I like bet and play because it is Australian and there's plenty of games to choose from. Most of the VIP bonuses I receive from Keith are quite achievable and sometimes I even get REAL cash back. All and all best REAL money pokie site I've come across so far.
13 de junho de 2024
Avaliação não solicitada
Resposta da BetandPlay
It's great to know that you find the VIP bonuses achievable and appreciate the real cash back offers. We're glad to be your top choice for real money pokies!
If you ever need anything or have more feedback to share, feel free to reach out.
Have had nothing but good game and…
Have had nothing but good game and customer service experience best in the game
13 de junho de 2024
Avaliação não solicitada
Resposta da BetandPlay
Thanks for sharing your positive experience! We're thrilled to hear that you've had nothing but good game and customer service experiences with us.
Great experience
Great experience, great games & awesome service.
13 de junho de 2024
Avaliação não solicitada
Resposta da BetandPlay
Thanks for your feedback! We're glad to hear you had a great experience with our games and awesome service.
Casino is ok but the VIP service is…
Casino is ok but the VIP service is great. Naomi is the best.
13 de junho de 2024
Avaliação não solicitada
Resposta da BetandPlay
Thanks for your feedback! We're glad to hear that you find our VIP service great, especially with Naomi—she's the great!
If there's anything else we can do to improve your experience, please let us know.
Happy at betandplay
Hi there, I am very happy at betandplay the bonuses are excellent and Naomi my support lady is wonderful. My only upset is i wish withdrawls would be put into the account i deposit from otherwise i an very happy
13 de junho de 2024
Avaliação não solicitada
Resposta da BetandPlay
Thank you for your feedback! We're thrilled to hear that you're happy at Betandplay and enjoying the excellent bonuses. Naomi is indeed wonderful!
Regarding withdrawals, typically they are processed to the deposit account. If you have a specific preference or need assistance with this, please let us know. We're here to help!
My VIP manager is always quick to reply…
My VIP manager is always quick to reply and extremely generous with offering bonus money and free spins etc .
10 de junho de 2024
Avaliação não solicitada
Resposta da BetandPlay
Thank you so much for your wonderful review! We're thrilled to hear that you're satisfied with our service and had a positive experience.
Your feedback means a lot to us and motivates our team to keep delivering our best. It's great to know that her efforts are appreciated and that she was able to provide you with an enjoyable gaming experience.
If you have any questions or need assistance in the future, please don't hesitate to reach out. We're always here for you and happy to help.
I find Naomi the best she's lovely and…
I find Naomi the best she's lovely and helpful. Bonuses a great. Only thing g I'm not happy about is if I withdraw I would rather it went into account I deposit from. Otherwise I'm extremely happy
13 de junho de 2024
Avaliação não solicitada
Resposta da BetandPlay
Thank you so much for your fantastic review! We're delighted to hear you enjoyed your experience with us.
Usually payouts are made to the account you chose to deposit from except in rare cases- kindly specify and we will be gladly helping you!
Very good Casino
Very good Casino, fastest cash out and best VIP team. Biggest slot selection and easiest chat team to deal with:
13 de junho de 2024
Avaliação não solicitada
Resposta da BetandPlay
Thanks for your nice feedback! We're thrilled to hear that you are being well taken care of.
If you need anything, just let us know!
JOIN NOW
Betandplay has all my favourite games! The site is user friendly with choice of downloading the app straight to your Home Screen on your phone! Shout out to my VIP manager Naomi - You are amazing! This super hero helps me with everything I need at anytime. 🙌🎉🎉 Join Betandplay - you won’t be disappointed!
13 de junho de 2024
Avaliação não solicitada
Resposta da BetandPlay
Wow, thank you so much for your amazing feedback! We're thrilled to hear that you enjoy our game selection and find the site user-friendly.
We're especially glad to hear that Naomi, your VIP manager, has been providing you with exceptional service. We'll be sure to pass on your kind words to her—she'll be delighted!
Your support means a lot to us. If you ever need anything, we're here to help.
Thanks again and happy gaming!
Very good casino
Very good casino. Easy withdraw and deposit
13 de junho de 2024
Avaliação não solicitada
Resposta da BetandPlay
Thank you for your kind feedback! We're delighted to hear that you're enjoying your time with us.
Best casino around
Hey I would recommend bet and play to anybody the payouts are frequent. The app is by far superior than any of the others. I would recommend these guys any day of the week thumbs up all day 👍🏼👍🏼👍🏼👍🏼😁😁
13 de junho de 2024
Avaliação não solicitada
Resposta da BetandPlay
Thank you so much for recommending Bet and Play! We're thrilled to hear that you find our payouts frequent and our app superior to others. Your thumbs-up means a lot to us!
If there's anything else you need or any suggestions you have, feel free to let us know. We're here to ensure you continue enjoying your experience with us.
Have had a great time at this casino…
Have had a great time at this casino habe won a kit of money and have had my winning in my account in no time at all I would definitely rate this casino and will definitely continue to play here
13 de junho de 2024
Avaliação não solicitada
Resposta da BetandPlay
Thank you so much for your positive feedback! We're thrilled to hear that you've had a great time at our casino and that your winnings were swiftly processed.
We appreciate your rating and look forward to having you continue to play with us!
What a horrible experience
What a horrible experience! Happy to spend money and enjoy playing on the online platforms but unfortunately betandplay do not protect the customer, I have been wanting to close my account for 2 weeks due to the terrible in-game play the lack of in play bonuses mixed with very poor wins. Never am I expecting to win against the casino but they literally rob you blind! So after this experience, I decided to try and close my account, of course nothing online and indeed you have to email... how very convenient.. not. After emailing multiple time and getting no response, I spoke with an online agent who said I needed to email (again making it hard) I sent and email and got a reply whilst talking with the agent but yet 1 week later my account is still active with more follow ups being ignored. I'd stay clear of this casino and obviously a lot are linked (just a different name) maybe stay away from Casinos in Malta!
Last email sent 13/06
13 de junho de 2024
Avaliação não solicitada
Resposta da BetandPlay
Thank you for reaching out to us and sharing your concerns regarding the delay in closing your account. We sincerely apologize for any inconvenience this may have caused you.
Our standard procedure for processing account closures is through email. This method allows us to give each request our full attention, ensuring that we thoroughly analyze and address any potential issues that might arise. We have a dedicated team in place specifically for this purpose, ensuring that every account closure is handled with the utmost care.
Unfortunately, due to a backlog, there was an unexpected delay in attending to your request. We understand how frustrating this must have been and are deeply sorry for the late response. Please rest assured that once we reviewed your email, your account was closed immediately.
We are continuously working to improve our processes to prevent such delays in the future and provide you with the best possible service. If you have any further questions or require additional assistance, please do not hesitate to contact us.
Thank you for your understanding and patience.
Gutes Casino
Anfänglich habe ich mich schwer getan mit diesem Casino. Keine Gewinne, nichts.
Plötzlich hat sich das Blatt gewendet.
Schnelle Verifizierung, noch schnellere auszahlungen. Beim Chat sehr hilfsbereit.
Was ich super finde sind die Sicherheitsfragen, welch gestellt werden, bevor man Auskunft erhält.
Empfehlenswert.
24 de maio de 2024
Avaliação não solicitada
Resposta da BetandPlay
Vielen Dank für Deine Bewertung und weiterhin viel Glück!
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.