I was having difficulty activating my eSIM for apple watch and contacted support. Marta and Astral, reached out to assist and both were extremely professional and helpful. I ended up following the ste... Ver mais
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Veja o que dizem as avaliações
My daughter’s Apple Watch encountered some issues while setting up the plan. With the patient and professional support from the customer service team, the problem was finally resolved. We really appre... Ver mais
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Bonjour je viens d'acheter une Apple Watch SE3 pour ma fille et je ne peux pas installer de ESIM afin qu elle puisse passer des appels. Pourtant sur le site d'Apple, il est bien précisé que seul... Ver mais
A empresa respondeu
I started the service initially in USA for my daughter. I have never had a phone plan so I was happy to have found this service. We moved to Germany and I was able to change the plan to a Germany pla... Ver mais
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Informações de contato
1GLOBAL Holdings B.V. The Valley - Beethovenstraat 505, 1083HK, Amsterdam, Holanda
- https://support.jira.1global.com/helpcenter/BetterRoaming/
- betterroaming.com
3,9
Muito Bom
274 avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Best Option for Apple Watch Family Setup feature
BetterRoaming has been an easy, seamless, and affordable way to allow our child to have cellular data on her Apple Watch without the need for her own iPhone.
26 de novembro de 2025
Avaliação não solicitada
Resposta da BetterRoaming
Dear Justin,
Thank you for your kind words!
We’re so glad to see that you value BetterRoaming as a simple and affordable solution for your child to have cellular data on her Apple Watch, and we’re always here for any assistance you may need.
Kind regards,
The BetterRoaming Support Team
Leider keine Verbindung auf Mauritius
Leider keine Verbindung auf Mauritius. Ich hoffe in Sri Lanka, Malaysia und Singapur funktioniert es.
UPDATE:
Auf Sri Lanka hatte man zwar Verbindung, aber es baute sich keine Seite auf.
In Malaysia und Singapur war die Verbindung und die Geschwindigkeit okay.
Insgesamt also teilweise durchwachsen, wobei die Probleme von der help line umgehend aufgenommen, aber nicht gelöst werden konnten
26 de novembro de 2025
Avaliação não solicitada
Resposta da BetterRoaming
Dear Rainer,
Thank you for bringing your experience to our attention and giving us the opportunity to assist.
We’re sorry to hear about the issue with your BetterRoaming plan in Mauritius. We would like to investigate this further to understand why the service is not working as expected and provide all the necessary assistance to ensure it works smoothly at your next destinations.
To help us investigate the issue properly, please submit a support request via our Help Center using the following link: https://support.jira.1global.com/helpcenter/BetterRoaming/
If you have already submitted a request, kindly reply to the information request we sent you via email, and include the email address you used to create it along with the case number.
We’re here to support you and are committed to improving your experience.
Best regards,
The BetterRoaming Support Team
Great for son's watch ..
Great for son's watch ... nice, affordable plan for a standalone product like my pre-teen's Apple Watch.
26 de novembro de 2025
Avaliação não solicitada
Resposta da BetterRoaming
Dear Junior,
Thank you for sharing your experience!
We’re happy to see that our plan works so well for your son’s Apple Watch and that you find it both practical and affordable. It’s great to know it’s helping keep things simple for your pre-teen.
We’re grateful for the time you took to share your feedback and are always here to assist whenever you need us.
Kind regards,
The BetterRoaming Support Team
Nice to have but not super reliable
We use this watch for my 10 year old when she’s around the neighborhood with friends. Unfortunately, I’d say it doesn’t receive calls or messages about a third of the time. Sometimes she receives messages hours later. It doesn’t seem to matter whether it’s connected to our home network or not. Restarting the watch doesn’t help.
26 de novembro de 2025
Avaliação não solicitada
Resposta da BetterRoaming
Dear Customer,
Thank you for sharing your feedback.
We’re glad to see that your daughter is enjoying her Apple Watch around the neighborhood, but we’re sorry to hear about the issues you’re experiencing with calls and messages.
This is certainly not the experience we want for our users. Connectivity can sometimes be affected by network coverage, watch settings, or software issues. We’d love to help troubleshoot this further to improve your experience with the Apple Watch plan.
To help us investigate the issue properly, please submit a support request via our Help Center using the following link: https://support.jira.1global.com/helpcenter/BetterRoaming/
If you have already submitted a request, kindly reply to the information request we sent you via email, and include the email address you used to create it along with the case number.
We’re here to support you and are committed to ensuring the best possible experience with your Apple Watch plan.
Best regards,
The BetterRoaming Support Team
It is the customer service that sets them apart
It was the customer service. And how proactive they were!
24 de novembro de 2025
Avaliação não solicitada
Resposta da BetterRoaming
Dear Nerida,
Thank you so much for your kind words! We’re delighted to hear that our customer service and proactive approach made a difference for you.
We truly appreciate your feedback and are always here to assist whenever you need us.
Warm regards,
The BetterRoaming Support Team
An alternative to carrying a phone
This is a very good service for a person who has no cellular phone. Most of the applications— weather, stocks, heart, exercise— work well. In Australia, this is a “best of breed” offering. The pricing is fair.
23 de novembro de 2025
Avaliação não solicitada
Resposta da BetterRoaming
Dear Thomas,
Thank you for taking the time to share your review!
We are truly delighted to see that our service performs so well for you and that you consider it “best of breed” in Australia, with pricing that you feel is fair and reasonable.
It’s great to know that our offerings continue to meet your expectations and providing real value.
Your feedback is greatly appreciated, and we’re always here to help with anything you may need.
Kind regards,
The BetterRoaming Support Team
Cheap and reliable
Cheap and reliable. Cannot fault after 3yrs on this service
23 de novembro de 2025
Avaliação não solicitada
Resposta da BetterRoaming
Dear Customer,
Thank you for your review!
We truly appreciate seeing that our service has continued to offer both affordability and reliability over the past three years. Your continued trust means a lot to us.
We’re here to ensure your experience stays just as smooth going forward.
Kind regards,
The BetterRoaming Support Team
Great stand-alone Apple Watch plan
Great stand-alone Apple Watch cellular plan for family member. Able to have a cellular watch with its own number without having to add it to an existing mobile phone plan. (But can still manage it through family sharing.) Ideal for parents wanting child or young adult to have a cellular Apple Watch.
23 de novembro de 2025
Avaliação não solicitada
Resposta da BetterRoaming
Dear RM,
Thank you so much for sharing this thoughtful review! We’re happy to hear that the Apple Watch plan is a great fit for your family.
If you ever need help with anything, we’re here for you!
Kind regards,
The BetterRoaming Support Team
Funktioniert einfach nicht
Funktioniert einfach nicht. Datenplan für Mauritius ist nicht nutzbar. Support meldet sich nicht. Meidet BetterRoaming. Extrem schlechter Service. Man zahlt und bekommt keine Leistung.
22 de novembro de 2025
Avaliação não solicitada
Resposta da BetterRoaming
Dear Max,
Thank you for bringing your experience to our attention and giving us the opportunity to assist.
We’re sorry to hear about the issue with your BetterRoaming plan in Mauritius, and we sincerely apologise that you have not yet received support from our team.
We would like to investigate this further to understand why the service is not working as expected and provide all the necessary assistance.
From your comments, it seems that you have already submitted a support request. If so, please reply to our email with the email address you used to create the request, along with the case number provided.
We are committed to resolving this issue and ensuring you receive all the support you need.
Best regards,
The BetterRoaming Support Team
This service gives us peace of mind
This service gives us peace of mind! With aged parents and one that has Alzheimer’s it gives great peace of mind that we can share location services
22 de novembro de 2025
Avaliação não solicitada
Resposta da BetterRoaming
Dear Melly,
Thank you so much for renewing your subscription and for sharing your kind words! We’re delighted to hear that our service gives you peace of mind and helps you stay connected with your loved ones.
We remain committed to providing the best experience possible and are always here if you need any assistance.
Warm regards,
The BetterRoaming Support Team
Made it possible for my daughter’s…
Made it possible for my daughter’s Apple Watch to have cellular. Great service!
1 de novembro de 2025
Avaliação não solicitada
Resposta da BetterRoaming
Dear Chris,
Thank you so much for your kind feedback! We’re thrilled to hear that you’re happy with your daughter’s Apple Watch and that our support team was able to help.
We truly appreciate your support and are always here if you need any assistance.
Warm regards,
The BetterRoaming Support Team
Service drops out often
My daughter’s service is always dropping out. We can’t seem to contact her at key times using either the data or the mobile phone number. Suspect it’s because of the Vodafone network being substandard
20 de novembro de 2025
Avaliação não solicitada
Resposta da BetterRoaming
Dear Scott,
Thank you for sharing your feedback.
We’re very sorry to hear that your daughter has been experiencing frequent service dropouts.
While Vodafone’s network performance can vary by location, we would really appreciate the opportunity to look into this further and check whether there is any troubleshooting we can do together to help improve your daughter’s experience.
To help us investigate the issue properly, please submit a support request via our Help Centre using the following link:
https://support.jira.1global.com/helpcenter/BetterRoaming/
If you have already submitted a request, kindly reply to the information request we sent you via email, and include the email address you used to create it along with the case number.
We’re here to support you and are committed to improving your experience.
Best regards,
The BetterRoaming Support Team
À fuir !!
À fuir !!! Je me retrouve à avoir été prélevée de 78€ alors que j’ai demandé une résiliation de mon forfait pour la montre de mon fils depuis des mois . J’ai bien reçu une réponse que mon forfait était clôturer et à ma grande surprise ce matin, vous me prenez 78€ ??? Est-ce normal ?? Et est-ce normal de ne pas pouvoir vous joindre ?? Je engager des poursuites. Car c’est du vole .
20 de novembro de 2025
Avaliação não solicitada
Resposta da BetterRoaming
Dear Gaël,
Thank you for reaching out. We’re here to help, and we appreciate the opportunity to clarify this matter.
You mentioned that you were charged yesterday for your son’s Apple Watch subscription, even though you requested its cancellation a few months ago. We would like to look into this further to provide you with a clear explanation of what happened.
To help us do so, please submit a support request through our Help Center using the following link:
https://support.jira.1global.com/helpcenter/BetterRoaming/
If you’ve already submitted a request, please reply to the information request we sent by email, and include the email address you used and the case number.
We remain committed to full transparency and look forward to assisting you further with your enquiry.
Warm regards,
The BetterRoaming Support Team
No customer service replies
No customer service replies, terrible Data connection. The number no longer makes or receives calls.
Don't waste your time, and join one of the other main phone companies.
1 de novembro de 2025
Avaliação não solicitada
Resposta da BetterRoaming
Dear Customer,
Thank you for taking the time to share your experience. We’re truly sorry to hear that you’re having difficulties making and receiving calls and that the support you've received so far has not met your expectations.
Please rest assured that we take your concerns seriously and are committed to resolving this as quickly as possible.
We understand from your message that you've already submitted a support request, but have not received a reply yet.
To help us move forward, we kindly ask you to respond to our recent email with the information we requested - specifically, the email address used to create your account and your case number.
This will allow us to investigate further and provide any troubleshooting steps that may help improve your experience.
We're here to support you, and if there's anything else you need in the meantime, please don’t hesitate to reach out.
Kindest regards,
BetterRoaming Support Team
Update - 22 Nov 2025
Update - 22 Nov 2025
I have been contacted by Astral at BetterRoaming, and she has been excellent.
My overpayments have now been refunded and her service has been excellent.
I cancelled my plan 3 years ago, and they are continuing to bill me.
I regularly contact them, and they tell me it's taken care of, and it happens every time.
DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCE.
17 de novembro de 2025
Avaliação não solicitada
Resposta da BetterRoaming
Dear Dave,
Thank you for bringing this matter to our attention.
We understand the frustration caused by our mistake and apologise for the inconvenience it has caused you. We appreciate the chance to address this matter and make things right.
As confirmed by our service manager in a recent communication with you, your refund is currently being processed, and we will continue to monitor this case through to its completion.
Your experience is very important to us, and we are taking all necessary steps to prevent similar issues in the future. We are committed to turning your experience with our service into a positive one.
Kind regards,
The BetterRoaming Support Team
Kept charging me after I’d cancelled…
Kept charging me after I’d cancelled the service, and when I raised it they would only give me 50% back.
Edit - this has now been resolved, only after I left a review
1 de outubro de 2025
Avaliação não solicitada
Resposta da BetterRoaming
Dear Ruth,
Thank you for sharing your feedback.
We were able to locate your support request and confirm that you have already received a 50% refund.
After carefully reviewing your case, we sent you an email today with a response regarding the remaining refund. We apologise for any delay or misunderstanding that may have occurred and appreciate your patience.
If there’s anything else you’d like to discuss, please feel free to reply directly to that email.
We’re here to support you and are committed to ensuring the best possible experience.
Warm regards,
The BetterRoaming Support Team
“I tried using BetterRoaming and…
“I tried using BetterRoaming and unfortunately had a really poor experience. They charged me, but the service never actually worked, and I couldn’t find a customer service number to get help. Just a heads-up for anyone else considering it.
It’s a waste of money and time
11 de novembro de 2025
Avaliação não solicitada
Resposta da BetterRoaming
Dear Customer,
Thank you for reaching out.
We’re truly sorry to hear that your recent experience with our service has not met your expectations. We’d like the opportunity to make things right and assist you in troubleshooting any issues you’ve encountered, so we can help ensure a smoother experience moving forward.
To contact our Support Team, the easiest way is through our Help Center, which you can access anytime at www.betterroaming.com/support
Simply scroll to the bottom of the page and click the blue banner labelled “Contact Support.”
To help us investigate your issue in detail and provide the best possible assistance, we kindly ask that you submit a support request using the following link:
https://support.jira.1global.com/helpcenter/BetterRoaming/
If you’ve already submitted a request, please reply to the email we sent asking for additional information. Be sure to include the email address you used to create your request and your case number so we can follow up promptly.
We’re dedicated to supporting you and ensuring a much better experience going forward.
Warm regards,
The BetterRoaming Support Team
Constant reception issues
Constant reception issues. Call only connect perhaps 5% of the time. No way to contact any form of customer support - you have to lodge an email ticket
7 de novembro de 2025
Avaliação não solicitada
Resposta da BetterRoaming
Dear Adrian,
Thank you for reaching out and taking the time to share your feedback.
We’re sorry to hear you’ve been experiencing call reception issues. We completely understand how inconvenient this can be, and it’s not the level of service we aim to provide.
Regarding the options to contact our Support Team, we realise it can be difficult when these aren’t immediately obvious, and we appreciate your thoughts on this subject.
To clarify this matter, the easiest way to contact our Support Team is through the Help Center. Customers can access it anytime from our main support page at www.betterroaming.com/support
Simply by scrolling to the bottom of the page, where there is a blue banner labelled “Contact Support.”
To help us investigate your call reception issues in detail and provide the best possible assistance, we kindly ask that you submit a support request using the following link:
https://support.jira.1global.com/helpcenter/BetterRoaming/
If you’ve already submitted a request, please reply to the email we sent asking for additional information, including the email address used to create your request, along with your case number, so we can follow up promptly.
We’re dedicated to supporting you and ensuring a better experience moving forward.
Warm regards,
The BetterRoaming Support Team
Ich wollte für mein Kind auch eine…
Ich wollte für mein Kind auch eine E-SIM auf der Apple Watch einrichten. Nach Befolgung aller Einrichtungsanweisungen passierte nichts, nur das Geld wurde abgebucht, obwohl gerade eine 7-tägige Gratis-Testaktion läuft. Auch in meinem Kabinet wird nichts angezeigt. Mir ist auch nicht klar, wie ich die SIM-Karte abmelde. Ich werde eine Rückerstattung über meine Bank beantragen.
20 de outubro de 2025
Avaliação não solicitada
Resposta da BetterRoaming
Dear Evgeny,
Thank you for taking the time to share your feedback.
We’re sorry to hear about the issue you’re experiencing with the setup of your child’s Apple Watch. We'd like to look into this further and assist with any troubleshooting that may help improve your experience.
To get started, we kindly ask that you submit a support request through our Help Center using the following link: https://support.jira.1global.com/helpcenter/BetterRoaming/
If you’ve already submitted a request, please reply to the information request we sent via email, including the email address used to create the request and the case number.
Regarding the 7-day free trial period, we’d like to clarify that the payment for the Apple Watch trial is held as a pre-authorisation on your account. This hold is initiated at the time of plan activation. If the plan is cancelled, the pre-authorised amount is automatically released and typically appears in your account within 5 to 10 business days, depending on your bank or payment provider’s processing times.
We remain committed to resolving this matter and hope to restore your confidence in our service.
Kindest regards,
BetterRoaming Support Team
Extremely disappointed with their…
Extremely disappointed with their service and product. They don't deserve 1 star!! Signed up for one year upfront for my child apple iwatch se and it doesn't even work. My recommendation is not sign up for 1yr, try month by month so you are happy. Look elsewhere
12 de outubro de 2025
Avaliação não solicitada
Resposta da BetterRoaming
Dear Wayne,
We appreciate you bringing your concerns to our attention and giving us the opportunity to assist.
We’re sorry to hear about your disappointment with your child’s Apple Watch yearly plan. We’d like to investigate this further to understand why the service is not working as expected.
To assist us, please submit a support request through our Help Centre using the following link:
https://support.jira.1global.com/helpcenter/BetterRoaming/
If you have already submitted a request, please reply to our email with the email address you used to create the request, along with the case number provided.
We’re committed to resolving this issue and making sure you have all the support you need.
Best regards,
The BetterRoaming Support Team
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