I was having difficulty activating my eSIM for apple watch and contacted support. Marta and Astral, reached out to assist and both were extremely professional and helpful. I ended up following the ste... Ver mais
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Veja o que dizem as avaliações
My daughter’s Apple Watch encountered some issues while setting up the plan. With the patient and professional support from the customer service team, the problem was finally resolved. We really appre... Ver mais
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Bonjour je viens d'acheter une Apple Watch SE3 pour ma fille et je ne peux pas installer de ESIM afin qu elle puisse passer des appels. Pourtant sur le site d'Apple, il est bien précisé que seul... Ver mais
A empresa respondeu
I started the service initially in USA for my daughter. I have never had a phone plan so I was happy to have found this service. We moved to Germany and I was able to change the plan to a Germany pla... Ver mais
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Informações de contato
1GLOBAL Holdings B.V. The Valley - Beethovenstraat 505, 1083HK, Amsterdam, Holanda
- https://support.jira.1global.com/helpcenter/BetterRoaming/
- betterroaming.com
3,9
Muito Bom
274 avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
better roaming et Apple Watch enfant
Bonjour
je viens d'acheter une Apple Watch SE3 pour ma fille et je ne peux pas installer de ESIM afin qu elle puisse passer des appels.
Pourtant sur le site d'Apple, il est bien précisé que seul BetterRoaming était l'opérateur pour la configuration de mon Apple Watch en mode enfant.
Il s'agit là de publicité mensongère , et je me retrouve du coup avec une Apple Watch qui ne me sert à rien.
2 de junho de 2026
Avaliação não solicitada
Resposta da BetterRoaming
Dear Customer,
Thank you for sharing your feedback and experience. We appreciate the opportunity to address your concerns.
We're truly sorry to hear about the difficulties you've encountered with the Apple Watch subscription for your daughter. Unfortunately, her current Apple Watch model is not yet supported by our service, which means we're unable to provide full functionality at this time.
This information is available on our website here: https://www.betterroaming.com/watches/apple-watch-family/ (located just above the "Select Plan" option).
Please rest assured that we're actively working to expand device compatibility. Once support for this model becomes available, this will be updated on the same page.
We sincerely apologise for any inconvenience this may have caused and look forward to offering our service for this Apple Watch model in France in the near future.
Should you have any further questions, we are always here to help.
Warm regards,
The BetterRoaming Support Team
Very patient and professional customer service.
My daughter’s Apple Watch encountered some issues while setting up the plan. With the patient and professional support from the customer service team, the problem was finally resolved. We really appreciate all the help.
22 de maio de 2026
Avaliação não solicitada
Resposta da BetterRoaming
Dear Shan,
Thank you so much for your kind feedback! We’re sorry to hear that you experienced some issues while setting up the plan on your daughter’s Apple Watch, but we’re very happy that our customer service team was able to assist you and help resolve the issue successfully.
Providing professional and supportive assistance is always our aim, so it’s great to know that you had a positive experience with us.
Thank you for choosing BetterRoaming.
Kind regards,
The BetterRoaming Support Team
I was so impressed that I was contacted…
I was so impressed that I was contacted after having issues setting up the plan on my son’s watch. Amazing service and so helpful.
25 de maio de 2026
Avaliação não solicitada
Resposta da BetterRoaming
Dear Casey,
Thank you so much for your kind review! We’re really happy to hear that our team was able to support you after you experienced issues setting up the plan on your son’s Apple Watch.
Providing proactive, helpful, and efficient assistance is very important to us, so it’s wonderful to know that you had such a positive experience.
Thank you again for choosing BetterRoaming. We truly appreciate your support.
Kind regards,
The BetterRoaming Support Team
Astral Tagorda was extremely helpful in…
Astral Tagorda was extremely helpful in setting up my apply watch and taking me through the process step by step.
25 de maio de 2026
Avaliação não solicitada
Resposta da BetterRoaming
Dear Sujith,
Thank you so much for your kind feedback! We’re delighted to hear that Astral was able to assist you with setting up your Apple Watch and guide you through all the necessary steps.
Providing clear, helpful, and supportive assistance is always our goal, and it’s wonderful to know that you had a positive experience with our service.
Thank you again for choosing BetterRoaming. Your support means a lot to us.
Kind regards,
The BetterRoaming Support Team
I was having difficulty activating my…
I was having difficulty activating my eSIM for apple watch and contacted support. Marta and Astral, reached out to assist and both were extremely professional and helpful. I ended up following the steps and was able to get the eSIM activated on my apple watch. Thanks once again
22 de maio de 2026
Avaliação não solicitada
Resposta da BetterRoaming
Dear Zain,
Thank you so much for your kind words and for taking the time to share your experience with us. We’re delighted to hear that we were able to assist you with activating your Apple Watch and provide the support you needed throughout the process.
Providing professional, helpful, and efficient assistance is always our goal, and it is wonderful to know that your issue was successfully resolved.
Thank you for choosing our services. We truly appreciate your trust and support.
Kind regards,
The BetterRoaming Support Team
BetterRoaming DOES not work with Apple…
BetterRoaming DOES not work with Apple watches for children in the UK as they claim it does and the cancellation form is deliberitly difficult - way harder than the sign up process.
Asking which product you wish to cancel and goes on to list products they even don't sell.
21 de maio de 2026
Avaliação não solicitada
Resposta da BetterRoaming
Dear Christopher,
Thank you for taking the time to write this review and for bringing the issues you are experiencing with the Apple Watch to our attention.
We’re sorry to hear about your experience, and we would appreciate the opportunity to address the difficulties you’ve encountered with our service.
A member of our Service Management team has already reached out to you by email to gather a few more details and assist you directly.
We would greatly appreciate it if you could reply to their email so we can investigate this thoroughly, clarify the concerns you’ve raised, and work towards a suitable resolution.
Kind regards,
The BetterRoaming Support Team
I started the service initially in USA…
I started the service initially in USA for my daughter. I have never had a phone plan so I was happy to have found this service. We moved to Germany and I was able to change the plan to a Germany plan and the cost is roughly the same. We have had no issues and the few times I needed support with the transfer I received support in a timely and extremely educated manner. The step by step instructions were easy to follow.
I highly recommend the service they provide at a very competitive price!
13 de maio de 2026
Avaliação não solicitada
Resposta da BetterRoaming
Dear Mary,
Thank you for taking the time to share your experience with us.
We’re truly pleased to hear that our service has supported you and your daughter smoothly, both in the USA and after your move to Germany. It’s especially rewarding to know that our support team was able to assist you with clear, timely, and knowledgeable guidance whenever needed.
Your recommendation and kind words mean a great deal to us, and we’re grateful for your trust in our services.
Kind regards,
The BetterRoaming Support Team
Resposta da BetterRoaming
Dear Sarah,
Thank you for taking the time to leave us a review. We’re delighted to hear that you found the support helpful and appreciated the patience shown throughout the interaction.
Kind regards,
The BetterRoaming Support Team
Grateful for the helpful friendly…
Grateful for the helpful friendly service provided ☺️
8 de maio de 2026
Avaliação não solicitada
Resposta da BetterRoaming
Dear Sarah,
Thank you for taking the time to share your feedback. We’re delighted to hear that you had a positive experience with our support team and appreciated the friendly assistance provided.
Kind regards,
The BetterRoaming Support Team
Great customer service
A query regarding an adjustment to our plan, was resolved quickly and efficiently. eSIM for Apple Watch without and iPhone with Better Roaming is by far the best offer.
8 de maio de 2026
Avaliação não solicitada
Resposta da BetterRoaming
Dear Adam,
Thank you for your kind feedback. We’re delighted to hear that your query was resolved quickly and smoothly, and that you’re enjoying your Apple Watch plan.
We truly appreciate you taking the time to share your experience with us.
Kind regards,
The BetterRoaming Support Team
Astral was able to walk me through how…
Astral was able to walk me through how to fix my problem, He was also kind and patient which was really helpful.
8 de maio de 2026
Avaliação não solicitada
Resposta da BetterRoaming
Dear Nguyen,
Thank you for your kind words. We’re really glad to hear that Astral was able to help you resolve the issue and make the process easier to navigate. It’s great to know his support had such a positive impact on your experience.
Kind regards,
The BetterRoaming Support Team
The agent was very friendly and…
The agent was very friendly and patient. Great support!
7 de maio de 2026
Avaliação não solicitada
Resposta da BetterRoaming
Dear Clara,
Thank you for your feedback. We’re very pleased to hear that you had a positive experience and that the support provided was friendly and patient throughout.
We truly appreciate you taking the time to share this with us.
Kind regards,
The BetterRoaming Support Team
Better Roaming were excellent
Better Roaming were very attentive, kind and helpful.
3 de abril de 2026
Avaliação não solicitada
Resposta da BetterRoaming
Dear Fion,
Thank you so much for your kind words. We’re delighted to hear you had a positive experience with our team.
If you ever need anything, we’re always here to help.
Kind regards,
The BetterRoaming Support Team
In the end the request was satisfied…
In the end the request was satisfied but it took almost a year to fulfill.
28 de abril de 2026
Avaliação não solicitada
Resposta da BetterRoaming
Dear Anton,
Thank you for your review and for your patience. We're really pleased we were able to resolve this for you.
We recognise this took longer than expected and sincerely appreciate you bearing with us while we worked through it. We continue to make improvements to ensure a smoother experience going forward.
If there’s anything further we can assist you with, please don’t hesitate to reach out.
Kind regards,
The BetterRoaming Support Team
Tried to use this whilst offshore
Tried to use this whilst offshore. Wouldn’t connect. Since I hadn’t used it I tried to cancel my plan however better roaming were insistent that they couldn’t find a payment despite it being taken from my bank, providing the date and amount taken, and the last 4 digits of my card used to take payment. They finally asked for my phones IMEI number and that’s the last straw. Your IMEI number is the number hackers need to clone your phone so I’m done. I’ll take this as a lesson learned and they can have my money. But I’ll be warning everyone against this lot from now on.
27 de abril de 2026
Avaliação não solicitada
Resposta da BetterRoaming
Dear David,
Thank you for the feedback.
We’re sorry to hear about your experience.
A member of our Service Management team has already reached out to you by email to gather a few more details and assist you directly.
We’d really appreciate it if you could respond to their email directly so we can look into this fully, clarify all the concerns you’ve raised, and work towards a suitable resolution.
Kind regards,
The BetterRoaming Support Team
***UPDATE***
Dear David,
After reviewing your case, we identified that the plan you have purchased was a UK plan, which unfortunately does not provide coverage in the North Sea region. In this case, a dedicated North Sea plan would have been required. As a gesture of goodwill and to resolve the matter fairly, we have issued a full refund for the incorrect purchase.
We would also like to sincerely apologise for the inconvenience caused during your interaction with our Customer Support team, particularly regarding the requests for your IMEI details and the initial difficulty locating your information. We understand how frustrating this experience may have been, and we are taking your feedback seriously as part of our ongoing efforts to improve our customer service processes.
As you are aware, a member of our Service Management team has already reached out to you by email to assist further. We would appreciate it if you could respond directly to their emails so we can continue supporting you and address any remaining concerns.
Kind regards,
The BetterRoaming Support Team
Astral's instructions were clear
Astral's instructions were clear, concise, correct, and delivered kindly.
8 de abril de 2026
Avaliação não solicitada
Resposta da BetterRoaming
Dear Evan,
Thanks so much for your kind words!
We’re really glad to hear that Astral’s guidance was clear, easy to follow, and delivered with care. That’s exactly the kind of support we strive to provide every time.
We appreciate you taking a moment to share your experience, it means a lot to us.
Kind regards,
BetterRoaming Support Team
No judgement
Customer service representative kept in contact via email with instructions and tips until my issue was resolved. It took me longer because of my work schedule so I appreciate the after hours service.
26 de março de 2026
Avaliação não solicitada
Resposta da BetterRoaming
Dear Jon,
Thank you so much for your thoughtful feedback!
We’re really pleased to hear that our support team was able to stay connected with you and guide you through everything until your issue was fully resolved.
It truly means a lot that you took the time to share your experience. We’re always here if you need us again.
Kind regards,
BetterRoaming Support Team
Great customer service
Great customer service - followed up when I hadn't had success activating the new number.
4 de março de 2026
Avaliação não solicitada
Resposta da BetterRoaming
Dear Sarah,
Thank you so much for your kind words!
We’re really glad our team was able to follow up and support you when activating your new number didn’t go as smoothly as expected.
We truly appreciate you taking the time to share your experience. If you ever need anything in the future, we’re always here to help.
Kind regards,
BetterRoaming Support Team
Horrible
Horrible. Forced to use it due to Apple pairing up with BetterRoaming. Do not use.
2 de abril de 2026
Avaliação não solicitada
Resposta da BetterRoaming
Dear Justin,
Thank you for taking the time to share your feedback. We’re sorry to hear that you’re experiencing issues with your Apple Watch.
We’d really like to look into this with you and ensure you receive the support you need. To help us do that, please submit a request through our Help Center:
https://support.jira.1global.com/helpcenter/BetterRoaming/
This will allow our team to assist you directly and work towards resolving the issue as quickly as possible.
If you’ve already reached out, please reply to our email with your case number and the email address used to create your ticket so we can follow up.
We appreciate your patience and the opportunity to make this right.
Kind regards,
The BetterRoaming Support Team
SIM non funziona e non rispondono alla…
SIM non funziona e non rispondono alla richiesta di assistenza, errore autenticazione pdp.
Assolutamente da evitare ti ritrovi fuori senza rete dopo aver pagato l eSIM
27 de março de 2026
Avaliação não solicitada
Resposta da BetterRoaming
Dear Vincent,
Thank you for your review.
We’re sorry to hear that you’re experiencing a Packet Data Protocol (PDP) authentication error with your eSIM. We understand how frustrating this can be and want to help resolve it as quickly as possible.
Our team responded to your support request on the same day it was submitted, providing initial troubleshooting steps. Additionally, a separate follow-up email was sent yesterday with further guidance and a request for some additional information so we can better assist you.
Could you please reply to our most recent email at your earliest convenience? This will help us move forward and work toward resolving the issue for you.
We appreciate your patience and look forward to assisting you further.
Kind regards,
BetterRoaming Support Team
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