I had an issue with the delivery of my sheepskin rug, no ones fault but the delivery company. Septo sheepskin rug in fawn, promotional price of £200. I've just returned from holiday and on seeing my... Ver mais
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Veja o que dizem as avaliações
I had an agreement to return a roll of wallpaper for a refund of £69. I have done so but no further communications. Impossible to communicate with the company either through email or telephone. Awful... Ver mais
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Cool products, great prices, my new designer inspiration. I bought two gorgeous Kartell stools from Beut for my new kitchen and I couldn't be happier with them or the service I recieved. Sean went abo... Ver mais
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I had some issues with my payment method but reached out to them and Sapphire sorted out the order for my very swiftly. My wine glasses arrived soooooo quick and they were super well-packed - no... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
beut is a curated lifestyle store for “life’s (beut.) iful things”. We offer the best quality, design led furniture & homeware from around the globe.
Informações de contato
Reino Unido
- beut.co.uk
3,8
Muito Bom
253 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 70% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
What an amazing customer experience & quality product!
We ordered the cordoned core eco mural wallpaper. Dixie was absolutely wonderful in helping us to get our measurement spot on. The attention to detail was impeccable and the wallpaper looks incredible. I can’t speak highly enough about Beut! Thank you so much.
10 de dezembro de 2024
Avaliação não solicitada
Resposta da beut
Good morning Tina,
Happy New Year!
Thank you for leaving us such a kind review. I am so pleased you love your new wallpaper.
Please do let us know if there is anything we can assist with in the future and we will be happy to help.
Kindest Regards
Dixie
Coordonne Core Edo Mural Wallpaper Subtle Pink
Wow, amazing mural.
Customer service excellent.
16 de dezembro de 2024
Avaliação não solicitada
Resposta da beut
Hi Tracy
Hope you had a lovely Christmas and New Year.
Thank you for your kind feedback.
I do hope you love your mural for many years to come!
Best wishes,
beut
Great product at a competative price.
Great product at a competative price.
Good personal customer service and efficient delivery.
What more do you want!
23 de dezembro de 2024
Avaliação não solicitada
Resposta da beut
Good afternoon,
Thank you for leaving us such kind feedback.
I do hope you love your new wall mural!
Merry Christmas
The beut Team
Excellent customer service
I ordered a Kartell masters stool, when removing the protective wrapping taped on with paper tape the stool coating came off on the tape. Clearly an issue with the stool, not with Beut. My email was responded to immediately by Dixie who arranged a new stool to be delivered to replace this which arrived 2 days later. Completely hassle free. The communication and customer service from Dixie was excellent throughout. Website/ordering and delivery communication excellent, I will definitely purchase from Beut again.
9 de dezembro de 2024
Avaliação não solicitada
Resposta da beut
Good morning Kate,
Thank you for leaving us such a kind review - it means a lot.
As mentioned to you before, we are sorry the initial issue had happened, although pleased we were able to solve quickly and efficiently for you.
Please do let me know if there is ever anything else we can do to help in the future!
Kindest
Dixie
Resposta da beut
Morning Roy,
I am pleased you were happy with our service!
Please do let us know if we can help in anyway in the future.
Many thanks
Dixie
Quality glass
Quality glass, sturdy, beautiful design....if there is one negative it was the lack of protective delivery packaging, just in a plastic bag...could easily be broken before using it..but miracally it wasn't
5 de dezembro de 2024
Avaliação não solicitada
Resposta da beut
Good morning,
Thank you for leaving us such a kind review.
All the best,
beut
Excellent price and delivery.
Excellent price and delivery on the Ferm glasses I wanted to buy for my son.
5 de dezembro de 2024
Avaliação não solicitada
Resposta da beut
Good morning Adrian
Thank you for leaving us such a kind review.
I do hope your son loves them!
Kindest Regards
The beut Team
Great customer service and excellent product range
Great customer service, easy to navigate website, great range of luxury products and very good competitive prices. I fully recommend.
1 de dezembro de 2024
Avaliação não solicitada
Resposta da beut
Good morning Adam,
I am so pleased you enjoyed your shopping experience with beut.
We would love to see you again sometime in the future.
All the best,
beut
Excellent customer service
Very happy with our purchase of 3 Kartell stools. Also fantastic response to replacement if one which was damaged in transit. Would definitely recommend Beut.
27 de novembro de 2024
Avaliação não solicitada
Resposta da beut
Afternoon Kim,
Thank you for leaving us such a kind review.
I am glad that we were able to resolve this for you quickly and efficiently.
All the best,
Beut
Exceptional service
Exceptional service! The company truly went above and beyond in delivering outstanding customer care. Their response was swift, and their approach was highly personalised. Even when they didn’t have the full quantity of items I needed, they went the extra mile by referring me to another shop where I could find the remaining pieces to complete my order. A truly thoughtful and customer-focused experience! Looking forward to receiving my order next week :D
29 de novembro de 2024
Avaliação não solicitada
Resposta da beut
Hi Inga
Thank you for leaving us such a kind review.
It would be a pleasure to help you again in the future hopefully.
All the best,
The beut Team
Excellent service
Excellent service, quick, well packaged as it was a fragile item.
Fantastic products
27 de novembro de 2024
Avaliação não solicitada
Resposta da beut
Hi Maria
Thank you for leaving such a kind review.
We are so pleased you like your new Christmas decorations.
Have a great weekend!
The beut Team
Wallpaper mural
We ordered a wallpaper mural and the quality and finish is fantastic. The team at beut adjusted the cropping of the design to our request, communication was great and delivery inside the advertised time frame. Very happy
24 de novembro de 2024
Avaliação não solicitada
Resposta da beut
Good morning,
Thank you for leaving us a review.
We are so pleased you like your new mural and the service you have received.
Please do let us know if there is anything we can do in the future to help.
Kindest
Dixie
Non delivery and no customer service
I’ve ordered wallpaper and it has not been delivered. The courier delivered somewhere, but not to me. I cannot get a response from customer service, no one has called me back. I have to pay for the decorator and I’m terribly frustrated.
7 de novembro de 2024
Avaliação não solicitada
Resposta da beut
Good morning Nikki,
I am sorry that your call was not answered and your wallpaper has not been delivered successfully. Our phone lines were incredibly busy yesterday.
If we are unable to reach you, we do aim to respond to all queries through customerservices@beut.co.uk within the working day.
Please feel free to contact us today by phone or email with your order number and I will look into this and get the delivery issue resolved for you asap.
I will also raise the investigation with the courier as to why our parcel was not delivered correctly as this is not the level of service we expect for our deliveries.
I will look forward to hearing from you today.
Kindest Regards
Dixie
The ordering process was seamless
The ordering process was seamless. Delivery of Kartell Chairs was within a couple of days ( a number of weeks with other companies)
Dixie in customer support was excellent, responded promptly to any queries submitted and was always courteous and understanding in her responses. This was my third purchase with Beut in recent months and I have no hesitation in recommending Beut very highly. Thanks for your service, Tom O D, York
1 de novembro de 2024
Avaliação não solicitada
Resposta da beut
Good morning Tom,
Thank you for leaving such a kind review. It goes without saying that it has also been a pleasure assisting you with your purchase.
I do hope to hopefully hear from you again in the future.
Best wishes,
Dixie
great products and service
This is second time I've used this company for Mural Wallpapers, they're absolutely brilliant! Great service and comms, very happy with the product aswell! (plus they're the best priced for this product)
It's fair to say I'm not easy to please, but these guys always do!
24 de setembro de 2024
Avaliação não solicitada
Resposta da beut
Good morning,
Thank you for leaving such a kind review.
Please do get in touch if you need anything in the future and we will be happy to help again.
Kindest
Dixie
Amazing Service
Amazing Service. Timely delivery. Great product. Would from Beut again and again.
31 de outubro de 2024
Avaliação não solicitada
Resposta da beut
Thank you for leaving us a review Daniel. We are very pleased that you like your new product :)
Very pleased with purchase
Very pleased with my light purchased from Beut.
Speedy delivery, well packaged, and great quality as exspected.
Will be shopping again with Beut in the very near future.
4 de outubro de 2024
Avaliação não solicitada
Resposta da beut
Good morning Marieke
Thank you for leaving such a kind review.
We do hope to see you again soon. Please do let us know if there is ever anything else we can do to help at all.
Kindest
Dixie
Beut are the best of the best
Beut are the best of the best. I buy a lot of wallpaper and the service and communication by the staff is top notch. I don't go anywhere else now
3 de outubro de 2024
Avaliação não solicitada
Resposta da beut
Afternoon Tracy,
Thank you for such a kind review.
Likewise, it is always a pleasure working with yourself :)
Look forward to working together again soon!
All the best,
Dixie
Excellent products and customer service
The customer service that I received was excellent. I love the cleverly edit range of products too. Excellent shopping site.
9 de setembro de 2024
Avaliação não solicitada
Resposta da beut
Good morning Mel,
It was a pleasure working with you. We will look forward to working with you again in the future hopefully.
Please do let us know if there is ever anything we can do to help at all.
Kindest
Dixie
An update to my previous review
An update to my previous review. We recieved our table and chairs exactly 9 weeks after placing the order. We ordered based on a quoted delivery time of 3-5 weeks! Communication with Beut did improve, and they were very apologetic and polite but the net result was still a poor performance against stated delivery time. They did mention next day delivery when in stock and compensation, but sadly that didn't materialise either. Infact a promised delivery by 12 noon happened at 5!
The table and chairs are lovely, and available from other suppliers!
25 de setembro de 2024
Avaliação não solicitada
Resposta da beut
Good afternoon Paul,
Thank you for your updated feedback. We sincerely apologize for the delays and any frustration this caused. We’re glad to hear you love the table and chairs, but we understand that our delivery timeline did not meet your expectations. We do our best to meet our estimated lead times. We have taken your feedback seriously and are actively working on improving. From time to time, supply chains including the production and transportation can be effected by reasons out of our control.
We also understand your frustration with our response times when you were trying to follow up with an ETA for your order. It was an exceptional week for us as a small family business, with one staff member away and another unexpectedly needing to leave due to an unexpected turn of events during their wife’s cancer treatment as explained to yourself. Of course, this is not the everyday here at beut, but was what the team were up against that week.
We’ve investigated the delivery situation and want to clarify that our driver, who we trust and work closely with, did attempt to deliver at the planned time of 12 - 12.30 PM. However, as your wife mentioned, she needed to leave close to 12.30pm. Our driver offered to return later in the day, after 4 PM. Indeed your wife said on the phone that this time might be better given you would be home then as well and it would save the rush. This arrangement was agreed upon, and the delivery and installation were completed between 4 and 5 PM, confirmed at 4:45 PM with ourselves. After speaking with you this week, we do appreciate that some information was misinterpreted from our conversation on the phone beforehand on the delivery. In the circumstances, we do not feel as though our driver could have done a better job this day.
Additionally, we upgraded your delivery from standard kerbside to a white glove service, which includes taking away the packaging and assembling the table.
Your experience is important to us, and we’re committed to improving our processes to better serve our customers.
Many thanks
The beut Team
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