Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 3 de um total de 5 estrelas

I had an issue with the delivery of my sheepskin rug, no ones fault but the delivery company. Septo sheepskin rug in fawn, promotional price of £200. I've just returned from holiday and on seeing my... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

I had an agreement to return a roll of wallpaper for a refund of £69. I have done so but no further communications. Impossible to communicate with the company either through email or telephone. Awful... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Cool products, great prices, my new designer inspiration. I bought two gorgeous Kartell stools from Beut for my new kitchen and I couldn't be happier with them or the service I recieved. Sean went abo... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I had some issues with my payment method but reached out to them and Sapphire sorted out the order for my very swiftly. My wine glasses arrived soooooo quick and they were super well-packed - no... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de decoração de design de interiores
  2. Loja de artigos domésticos
  3. Loja de papel de parede

Informação fornecida por fontes externas variadas

beut is a curated lifestyle store for “life’s (beut.) iful things”. We offer the best quality, design led furniture & homeware from around the globe.


Informações de contato

3,8

Muito Bom

O TrustScore é 4 de um total de 5

253 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 70% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,8

Todas as avaliações

(253)

38 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Excellent service- I requested a sample…

Excellent service- I requested a sample & it came within 2 days. Lovely quality wallpaper which I will be ordering

10 de maio de 2024
Avaliação não solicitada
logotipo da beut

Resposta da beut

Good morning Dawn,

Thank you for your kind feedback.

If there is anything that we can do in the future to help, please do let us know and we will be happy to assist.

Kindest Regards
Dixie

Avaliado com 5 de um total de 5 estrelas

Very smooth transaction

Very smooth transaction. Competitively prices and quick postage. Received withon a few days so really happy.

1 de maio de 2024
Avaliação não solicitada
logotipo da beut

Resposta da beut

Hi Hannah,

Hope you have had a great Bank Holiday!!

I am so pleased you are happy with your order.

Please do let us know if we can do anything to help in the future.

Look forward to hearing from you soon hopefully.

Kindest Regards
Dixie

Avaliado com 5 de um total de 5 estrelas

The perfect product backed up with great service

Bought a handsome dressing table mirror which has arrived (super quickly!) and I love it. The perfect mid century modern aesthetic that I wanted. Customer service was great, I needed to get in touch as thought I’d ordered the wrong mirror in haste. Happy all round! Thanks :)

1 de maio de 2024
Avaliação não solicitada
logotipo da beut

Resposta da beut

Good morning Faye,

Thank you for your very kind feedback. We are so pleased that you love your mirror!

If there is anything we can do to help in the future, please do let us know.

Kindest Regards
Dixie

Avaliado com 5 de um total de 5 estrelas

Really happy with our wallpaper.

Really happy with our wallpaper and the service we received. We ordered a wallpaper mural, specifically sized for our wall. Stupidly, I put the measurements in wrong, but Dixie sent a mock up of the design before it went to print and my errors were rectified straight away. All queries were answered quickly, even at the weekend, and the order arrived perfectly and on time. Couldn’t be happier with our purchase.

1 de fevereiro de 2024
Avaliação não solicitada
logotipo da beut

Resposta da beut

Good morning,

Thank you for your kind feedback.

If there is anything we can do in the future for you, please do let us know!

Kindest Regards
Dixie

Avaliado com 5 de um total de 5 estrelas

Excellent customer service with…

Excellent customer service with requested advice which was helpful and extremely speedy. Thank you. Highly recommend !

15 de abril de 2024
Avaliação não solicitada
logotipo da beut

Resposta da beut

Hi Karen,

Thank you for your kind feedback. We are always happy to help in anyway that we can.

Please do let us know if there is anything else we can do in the future.

Kindest Regards
beut

Avaliado com 5 de um total de 5 estrelas

Excellent customer service and really…

Excellent customer service and really fast delivery . Everything ordered came well packed and I’m a delighted customer .

4 de abril de 2024
Avaliação não solicitada
logotipo da beut

Resposta da beut

Morning Loretta,

Thank you very much for your kind review. We are so pleased you are happy with our service.

Please do let us know if there is anything else that we can do.

Kindest Regards
beut

Avaliado com 5 de um total de 5 estrelas

Absolutely perfect,very happy customer

We ordered a made to measure mural for a makeover of a unit it looks amazing, with over 1000 people in 24hrs agreed on the online post all asking about the paper.
It does take a while for the order as it was made to measure and this understandably takes time ,the customer service was excellent checking measurements and keeping in touch with lead times.
Best thing I've bought in a long time off to measure more walls now.

21 de março de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Pleasant shopping with Beut.

I very much enjoyed my shopping experience with beut online. I purchased some pretty Ferm floral Christmas baubles on this occasion. They are good quality, and I would certainly recommend them to others. I must add that customer services were extremely helpful and swift to respond to my enquiries. Thanks very much Dixie and Team at Beut for that. It was much appreciated. My package arrived speedily. Just perfect!!

14 de janeiro de 2024
Avaliação não solicitada
logotipo da beut

Resposta da beut

Good morning,

Thank you very much for your kind and positive feedback. It means a lot to us as a small family business.

We would love to see you again!!

Kindest Regards
beut

Avaliado com 1 de um total de 5 estrelas

Avoid

Placed an order on the 30th January, stating delivery would be 1-2 working days. Called them today, Friday 2nd February, to ask about an update. She said the item has not been dispatched yet, and will be leaving today. It's now 5.30pm and she never got back to me and I have not yet received a tracking number. I'd avoid buying here and will see if possible to cancel my order and buy the item from a company who can actually deliver.

2 de fevereiro de 2024
Avaliação não solicitada
logotipo da beut

Resposta da beut

Hi Jacob,

Hope you are very well.

We appreciate your feedback. Looking back at our system, I can see that my colleague made a note to ensure that your order was loaded onto our collection as a priority on Friday. It was explained to you, that unfortunately our courier missed a collection, which did delay your parcel and that every effort would be made to ensure that this left that day, which it did!

I can see that this did happen on Friday and was upgraded to a weekend delivery (now delivered). Normally parcels get delivered the next working day from despatch.

Once again, we thank you for your feedback and as a small business we are looking at ways that we can efficiently update our customers when transportation issues do occur.

I do hope you love your new Cabinet!

Many thanks
beut

Avaliado com 5 de um total de 5 estrelas

Great Customer Service

Great Customer Service
I made a mistake when ordering a birthday present online. Dixie from customer service was really helpful and put things straight immediately. And my daughter loved her nude salt'n'pepper set.

15 de janeiro de 2024
Avaliação não solicitada
logotipo da beut

Resposta da beut

Good morning Sandra,

Thank you for your kind feedback, as a small family business it is much appreciated.

We are so glad your daughter loves her new Bottle Grinders.

We hope to work with you again soon. Please do let us know if you should require any assistance in the future and we are always happy to help!

All the best,
beut

Avaliado com 1 de um total de 5 estrelas

Useless

Useless - order not posted - enquired - said they would get back to me - didn’t - enquired again and no response - useless and out of pocket

5 de janeiro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Wish I had read reviews before…

Wish I had read reviews before ordering.

Placed order 1 Dec to arrive plenty of time for Xmas. Chased 11 Dec to be told only just received stock for one item, other item still not held in stock (website did not indicate not in stock - otherwise would have bought elsewhere!!!).

Beut had not bothered to get in touch with me to advise they are still waiting for stock etc.

Offered alternative product to the one we are waiting for - accepted and agreed with Beut on 12 Dec and advised it will be shipped. Got email notification it was actually shipped on the 14 Dec.

18 Dec chased again as still not received to be told the item has not actually shipped despite getting an email to say it had shipped.

Response on 19 Dec was it was being shipped (again!) on the 19 Dec and tracking number provided.

Checked tracking today (20 Dec) to get idea of expected delivery date. Courier advises they have not got the item and it remains sat at Beut!!!!

Another false promise.......

A further chaser to Beut customer support today, 20 Dec to see what on earth is going on.

Terrible customer service, terrible experience. Doubt this will arrive in time for Xmas - bearing in mind was ordered originally on the 1 Dec - you would think that is plenty of time.

Regret buying from this company - will never shop with them again

20 de dezembro de 2023
Avaliação não solicitada
logotipo da beut

Resposta da beut

Hi Rob, Thank you for your feedback.

We always do our best to advertise lead times on our site as clearly as possible. This particular supplier is on a lead time of 2-3 weeks when items are out of our immediate stock. Unfortunately, as you mentioned the second item of your order did not arrive on the shipment, in which we offered some alternatives.

This was booked out with our supplier for collection once confirmed by yourself. Unfortunately, due to the busy period we have experienced a couple of missed collections. Despite chasing them, unfortunately this is out of our control, although in future we will take your feedback seriously and ensure that affected parties are kept updated in due course.

I have just checked your tracking and I can see that this is now in the delivery depot with the courier. This will reach you by Christmas.

Many thanks once again, beut

Avaliado com 1 de um total de 5 estrelas

Wish I'd read the bad reviews before...

Wish I'd read the bad reviews before...

Bought a lamp that came with an EU plug and no UK adapter. No mention that this was the case on the website. How can you sell lamps that can't be used in the UK without mentioning it?

Unresponsive when trying to get a free return and refund for being mislead.

Terrible company, please avoid.

18 de dezembro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

This company is terrible

This company is terrible
Put an order in they kept sending wrong measurements for the mural
Sent several emails and phoned but no reply to anything
Trying to get a refund

14 de novembro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Placed an order 2 months ago

Placed an order 2 months ago. Have not heard from the company despite several emails to customer services as well as the several attempts to get in touch via the phone number provided on the website. Left several voicemails but no one ever got back to me.

8 de setembro de 2023
Avaliação não solicitada
logotipo da beut

Resposta da beut

Hi Irina

Hope you are well.

Please note that yourself and our customer service representative spoke earlier today regarding your order.

Our customer service representative apologised for missing your call when she called you back. We are a small family business with a very busy phone line of enquiries. We do try our best to get back to everyone as soon as we can.

A voicemail was also left by yourself to say that the email was bouncing back. Please can I check that the email customerservices@beut.co.uk was used? Again, we aim to respond to all email enquiries within 24 hours.

It was confirmed that your order had arrived with ourselves and this was being shipped today. You should have also now received some tracking.

Of course, any issues with the tracking or delivery itself, we will be happy to help as always.

Kindest Regards
beut

Avaliado com 5 de um total de 5 estrelas

Excellent service all the way!

Excellent service all the way! Great product range and easy to order online. Prompt reply to my query about expected delivery of wallpaper (an impatient decorator was waiting) Turned up exactly as promised and BEUT offered the most competitive pricing/delivery option too. Returns policy is great and I was fully supported in returning unused rolls. I would highly recommend them and will definitely look here first for any future projects.

23 de outubro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

No reply from any Customer Service. No help whatsoever

I've ordered a number of expensive chairs over a month ago after being assured of fast delivery. I've tried contacting via email and telephone but can never get a reply. Upset and angry, will actively deter anyone from purchasing! Just want a reply!

17 de outubro de 2023
Avaliação não solicitada
logotipo da beut

Resposta da beut

Hi Tash,

I trust that you are well.

Unfortunately there has been no email received by customer services regarding an order of multiple chairs from your name, unless of course this email has come from a different name and that is what you are referring to.

We aim to respond to all email and telephone enquiries within 24 hours if not shorter. We are a small family business so try to get back to everyone as quick as we possibly can. All emails from the past 24 hours have also now been replied to.

Can I please check that our customer service email has been used correctly customerservices@beut.co.uk? If you can provide an order number to this email, we can get this looked into today for you.

Kindest Regards
beut

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais