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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

After numerous attempts by the company to give me a cashback on my purchase of poor quaiity products. They started with a 10% offer, then 20% then 30%. I accepted the 30% offer, just to get over the... Ver mais

Avaliado com 3 de um total de 5 estrelas

I order (2) sweaters 2xl, when I received them they were too small. I contacted Beverlybased and they at first suggested I could get replacements. They then called back and apologized that they do... Ver mais

Avaliado com 1 de um total de 5 estrelas

Bei BeverlyBased wurden Schuhe bestellt. . Diese passten überhaupt nicht. Auf eine Anfrage über Rücksendung erfolgte ein unverschämtes Mail, man sollte doch die Umwelt schonen und so weiter und gleic... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

What made my experience great of what the company was offering. Upon seeking the jacket, I wanted to purchase it immediately but didn't. I'm always leery concerning sizes. In this case, XL is a snug f... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Roupas

Escrito pela empresa

Inspired by the high-life of the Beverly Hills, we provide outstanding, refreshing fashion pieces to anyone who seeks to upgrade their wardrobe! Stop by and subscribe to our newsletter to not miss our weekly product drops.


Informações de contato

1,7

Muito Ruim

O TrustScore é 1.5 de um total de 5

79 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

This website is Scam.Don’t buy anything…

This website is Scam.Don’t buy anything from them.I received my order after 3 weeks, It was fake .I have ordered Cashmere sweater brand but I received full Polyester material with different color and Size.There are no tags on garment.; no country of origin, no size, no construction material (advertised as cashmere), no care instructions. Very suspicious.

5 de janeiro de 2024
Avaliação não solicitada
logotipo da Beverlybased

Resposta de Beverlybased

Hey Abdolreza, I'm sorry to hear about this. This should not have happened is is not up to our standard at all. Our customer service team will contact you as soon as possible to help find the best solution for you.

Avaliado com 1 de um total de 5 estrelas

Terrible service and 100% scam!!!!

Terrible service and 100% scam!!!!
First - this company has nothing to do with Germany, it’s Chinese.
Second- they failed to deliver the order during 1,5 months!!!! And guess what- their support doesn’t know where the package is
Third- the price is 3-4 times higher (because they pretend it’s German)

They even lie in replies to reviews) Amazing) the delivery comes from China and this is fact.
Support is useless! They provided contacts of courier (website which is not loading and phone which is not replying) and they simply cannot say where is the package (local delivery companies do not recognize any of tracking numbers)

3 de janeiro de 2024
Avaliação não solicitada
logotipo da Beverlybased

Resposta de Beverlybased

Hey Tanya, I'm sorry you feel this way. As a small, family-owned German company, customer satisfaction is the most important thing for us.
I can see that our customer service responded to you yesterday with a detailed status update on your order. If you have any more questions about your order, please contact our customer service again. They are always happy to help.

Avaliado com 1 de um total de 5 estrelas

Horrible Chinese quality and returns are not possible

It took one month for the order to arrive. It's terrible quality and smells really bad. Pants are from very thin material and are too short (I am 5'7" and they look like capri on me). Sweater is made from very thick and scratchy material, and vest is also cheap looking.
In order to return the items, you need to ship them at your own expense to China. So, when they claim that it's a German company, it's a big fat lie. It's Chinese company, very obvious Chinese quality, Chinese sizing and the return will cost you more than you paid for the items.
Don't waist your time and money on it.

2 de janeiro de 2024
Avaliação não solicitada
logotipo da Beverlybased

Resposta de Beverlybased

Hey Kas, I'm so sorry to hear about your experience shopping with us. This should not have happened at all and we would love to help you here.
Unfortunately, your post is anonymous but please contact our customer service at support@beverlybased.com. We will be happy to assist you with anything.

Avaliado com 1 de um total de 5 estrelas

They Should Be Called Aliexpress II

Ordered shoes for my wife a half size larger just in case. They were too small, but I can't tell you what size they actually are because there are no labels anywhere on them! No brand, size, or anything else legally required by law in the US. In fact, they didn't even come in a shoebox, just loosely packed in a plastic envelope straight from China. Now, let's move on to quality. These sneakers looked like a child made them in arts and crafts class in kindergarten. There are loose rubber pieces flopping around and there is glue residue all over them. I asked for a refund and return and they insisted that I ship them back to China on my dime in order to get a full return. A few other issues: They took 4 weeks to get here; they don't come even close to matching the pictures on the website; and they are very poorly built.

28 de dezembro de 2023
Avaliação não solicitada
logotipo da Beverlybased

Resposta de Beverlybased

Hey Johnny, I'm so sorry to hear about this. This is not up to our standard at all and shouldn't have happened. Please contact our customer service at support@beverlybased.com one more time with pictures of the order you received. They will be happy to find the best solution for you.

Avaliado com 1 de um total de 5 estrelas

Violates US Consumer Laws

Sweater ordered on December 2nd, arrived December 29th (2 weeks after promised). In violation of US Consumer Protection Laws, there are no tags on garment; no country of origin, no size, no construction material (advertised as cashmere), no care instructions. Very suspicious.

29 de dezembro de 2023
Avaliação não solicitada
logotipo da Beverlybased

Resposta de Beverlybased

Hey, I'm so sorry about your experience shopping with us. This should not be the case at all and is not up to our standards. Please contact our customer support at support@beverlybased.com. They will be happy to help you with any issues.

Avaliado com 5 de um total de 5 estrelas

Great quality

Great quality. Fits really well. Arrived on time!!

25 de dezembro de 2023
Avaliação não solicitada
logotipo da Beverlybased

Resposta de Beverlybased

Hey Patrick, thank you so much for your honest and positive feedback. We really appreciate this, as customer satisfaction is always our highest priority. Looking forward to hearing from you again soon :)

Avaliado com 1 de um total de 5 estrelas

Deceptive!

Order arrived 2 weeks after suggested arrival date. Garment received was not what was ordered. Company website is fraudulent as they represent themselves as being in Beverly Hills, but they are actually in China. Shipping cost far exceeded what it should have been no identifying tags on garment. Returns are not worth the time due to shipping return policy. Immediately after correspo ding with them on my computer it became infected with viruses. I do NOT recommend this company.

26 de dezembro de 2023
Avaliação não solicitada
logotipo da Beverlybased

Resposta de Beverlybased

Hey, I'm so sorry to hear about your experience shopping with us. This is absolutely not up to our standard and we will find the best solution here for you. Please try to contact our customer service at support@beverlybased.com. They will be happy to help you with anything.

Avaliado com 1 de um total de 5 estrelas

I also think this is a scam

I also think this is a scam. I did receive my jacket vest but was shipped a small and ordered a large. It came in a plastic shipping bag with absolutely no packing slip, no company info and it looks like a label was cut off. If you Google earth the location on the label it is a very rundown “warehouse” in Queens, NY.

15 de dezembro de 2023
Avaliação não solicitada
logotipo da Beverlybased

Resposta de Beverlybased

Hey Deborah, I'm sorry to hear that the jacket you received is too small for you. Customer satisfaction is our highest priority and this is definitely not up to our standards. Our customer service will contact you as soon as possible to find the best solution for you.

Avaliado com 1 de um total de 5 estrelas

Improperly sized vest! Requested XL they sent Small

Ordered an Extra Large vest. The vest fits like a small size. The company responded that I could purchase a second vest of the correct size for 50 per cent off or I could send it back to their warehouse and they would then send me a correct size. They said two weeks to get it to the warehouse and two more weeks to get the correct one. They said I must pay postage for the return. I call BS. I can't depend on them sending me the correct size! I own several vests. The quality of these are not great. It seems almost everyone receives an incorrect size, then they want you to purchase the correct size for 50 per cent off. I call that a scam. I suggest you not do business with this company!

20 de dezembro de 2023
Avaliação não solicitada
logotipo da Beverlybased

Resposta de Beverlybased

Hey Tom, I'm so sorry to hear that your order doesn't fit 100%. Our customer service will contact you as soon as possible to find the best solution for you here.

Avaliado com 5 de um total de 5 estrelas

The staff was very friendly

The staff was very friendly, the product Rrived much quicker than usual and the sweater was wonderful.

1 de novembro de 2023
Avaliação não solicitada
logotipo da Beverlybased

Resposta de Beverlybased

Hey Nancy, thank you so much for your honest and positive feedback. We are glad to hear you had a great experience with our customer service and that you love the sweater :)

Avaliado com 5 de um total de 5 estrelas

-Your website

-Your website, with its distinguished range of products and unique merchandise, has truly impressed me.
-The quality of your products, characterized by exceptional materials, has exceeded my expectations.

- I would like to extend my gratitude to your outstanding customer service team. Their prompt responses, attentiveness, and willingness to assist have been truly remarkable. They have consistently provided me with valuable support.

-The fast delivery service you provide has been greatly appreciated, as it allows me to receive my purchases in a timely manner.

- I would like to express my sincere thanks to the entire team behind your website for their dedication to providing customers with an exceptional online shopping experience. It is truly a testament to your professionalism and customer-centric approach.

Without a doubt, your website has become my preferred destination for shopping.

11 de dezembro de 2023
Avaliação não solicitada
logotipo da Beverlybased

Resposta de Beverlybased

Hey Meshari, thank you so much for your detailed and honest feedback. We truly appreciate this and we love to hear that you had a great experience shopping with us. We are looking forward to hearing from you again soon :)

Avaliado com 2 de um total de 5 estrelas

Complete Chinese Garbage

Complete Chinese Garbage! It wasn’t even close to a correct fit. Quality not as shown. Based on prior reviews, probably not worth my time to try to return.

14 de dezembro de 2023
Avaliação não solicitada
logotipo da Beverlybased

Resposta de Beverlybased

Hey Menne, we are so sorry to hear about this. All of our products are made with the most rigorous quality standards so something like this is really not up to our standards at all. Please contact us at support@beverlybased.com as soon as possible. Our customer service team will be happy to find the best solution for you.

Avaliado com 1 de um total de 5 estrelas

Junk and a joke

15 de dezembro de 2023
Avaliação não solicitada
logotipo da Beverlybased

Resposta de Beverlybased

Hey Clayton, I'm so sorry to hear you didn't have a good experience shopping with us. Please contact us at support@beverlybased.com. Our customer service will be happy to help you if you describe the issue with your order. We always appreciate constructive feedback and criticism and we are looking forward to hearing from you soon :)

Avaliado com 5 de um total de 5 estrelas

I am very satisfied with the garments I…

I am very satisfied with the garments I have purchased from Beverly. The quality is superior and the cost is excellent as is the Customer Service interaction I have experienced. I will wholeheartedly recommend Beverly to friends and family.

Cliff Wadsworth

12 de dezembro de 2023
Avaliação não solicitada
logotipo da Beverlybased

Resposta de Beverlybased

Hey Cliff, thanks for your honest feedback. We truly love to hear that your shopping experience with us has been great. Looking forward to hearing from you again soon :)

Avaliado com 1 de um total de 5 estrelas

ITS A PURE SCAM

ITS A PURE SCAM, I purchased, paid for it, FINALLY got the trucking number, and NEVER RECEIVED 😡😡👎👎

12 de dezembro de 2023
Avaliação não solicitada
logotipo da Beverlybased

Resposta de Beverlybased

Hey. I'm so sorry to hear about this. If you have a tracking number but have not received the package yet, it means that the package is still on its way. Please contact our customer service at support@beverlybased.com. They will happily provide you with a detailed status update on your order. We are looking forward to hearing from you soon :)

Avaliado com 1 de um total de 5 estrelas

Scam alert!

shipping was slower than a snail. they sent me the wrong item - not even listed on their website, will not refund without my sending jacket back AT MY EXPENSE. they will not issue me a postage paid return label. it will cost me half of what i paid to ship it back. why am i supposed to pay for their mistake? this is a classic bait and switch scam. BBB in California has lots of similar complaints. The below response from them is fake. Some of the 5 star reviews are fake. They still will not refund purchase without me sending wrong item back to China at my expense after sending them proof it was the wrong item. Which will cost half of what I paid. They offered me something else for 60% off what I paid, but still no full refund or a way to send back wrong item at their expense. This company is a scam.

15 de novembro de 2023
Avaliação não solicitada
logotipo da Beverlybased

Resposta de Beverlybased

Hey, I'm so sorry to hear about your experience. This should absolutely not be the case and we will resolve this issue as soon as possible for you. Please send our customer service at support@beverlybased.co pictures of the order you received. If you received the wrong order from us, we will of course reimburse you in full.
Looking forward to hearing from you soon :)

Avaliado com 1 de um total de 5 estrelas

So far a headache only

So far only headache, I was trying to cancel order right away before it was shipped, they didn’t respond. Now received items, one of them has tears, all of them size XL for a kids.
No sizes on a clothes, sizes on packaging ( I guess they have one size and pack it in different bags)
Bags are tearing up too. It was probably someones returns.
Be careful read their return policies, they want you to pay to return it to China

3 de dezembro de 2023
Avaliação não solicitada
logotipo da Beverlybased

Resposta de Beverlybased

Hey Nataliia, I'm so sorry to hear about your experience. This shouldn't be the case and is not up to our standards at all. Please contact us at support@beverlybased.com so our customer service team can find the best solution for you.

Avaliado com 1 de um total de 5 estrelas

Never again Never again Never again

Bei BeverlyBased wurden Schuhe bestellt. . Diese passten überhaupt nicht. Auf eine Anfrage über Rücksendung erfolgte ein unverschämtes Mail, man sollte doch die Umwelt schonen und so weiter und gleichzeitig wurde angeboten, dieselben Schuhe nochmals mit einem Rabatt zu bestellen. Weitere Mails blieben unbeantwortet. Dazu kommt, dass die Ware nicht von Beverly Based kam, sondern über eine Chinesischen Kurierdienst nach Deutschland kamen und dann an DHL weitergegeben wurden. Diesen Shop würde ich niemals weiterempfehlen. Sie haben keine Möglichkeit einer Rücksendung und das ist Betrug.

11 de setembro de 2023
Avaliação não solicitada
logotipo da Beverlybased

Resposta de Beverlybased

Hallo Karuan, wir möchten uns aufrichtig für das Missverständnis und die Unannehmlichkeiten bezüglich der Rücksendung entschuldigen. Unser Kundenservice Team wird dich schnellstmöglich kontaktieren um die beste Lösung für dich zu finden.

Avaliado com 1 de um total de 5 estrelas

This company does not have a return…

This company does not have a return process. They offer to have you keep your item and pay for another size at 50% off. More money, even more poor customer service. (The item does not fit and needs to be returned. ) The website says returns within 14 days. The stalling sets that up as well. A complete scam !

27 de novembro de 2023
Avaliação não solicitada
logotipo da Beverlybased

Resposta de Beverlybased

Hey Judi, I am so sorry to hear that your order did not fit 100%. As stated in our policies, you can return your order within 14 days of delivery for a 100% refund.

Avaliado com 1 de um total de 5 estrelas

I bought 2 items

I bought 2 items; A jacket and a cardigan. It took longer than offered for my order to ship, but they kept me updated and apologized for the delay. My order finally arrived, and to my surprise an item XXL didńt fit me at all. I managed to squeeze into the jacket, but can’t wear it closed, or zipped. The cardigan didn’t fit at all. Since XXL is their largest size, I didn’t even attempt a return. Seriously disapointed. WILL NOT BUY AGAIN

9 de outubro de 2023
Avaliação não solicitada
logotipo da Beverlybased

Resposta de Beverlybased

Hey Maass, I am so sorry to hear that the order you received did not quite fit. Our customer service team will contact you as soon as possible to help you find the best solution here.

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