Easy quick response from a computer generated form, No human interaction. Just like any other insurance website these days. With insurance you only know how good it is when you need it. Hopefully we... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Had to cancel our holiday a few weeks before depature, due to my wife having an accident. Spoke to a lovely lady on the phone who explained the procedure clearly and sent me the appropriate claim for... Ver mais
It was very easy to navigate the site, adding or removing options as per my needs. The site does give you the opportunity to talk to a person if you need to which is great to see but I didn’t need it.... Ver mais
A empresa respondeu
In March 2018 I got very sick with the flu, bronchitis and sinus while on holiday in Vietnam. The service I received from Bigbluecover was nothing short of amazing. They arranged for me to be moved in... Ver mais
Detalhes da empresa
Sobre Bigbluecover
Escrito pela empresa
Informações de contato
Griffin House, RH10 1DQ,, Crawley, Reino Unido
- 01293 855 787
- bigbluecover@rockinsurance.com
- bigbluecover.com
Pede aos clientes que avaliem
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Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Easy follow smooth transaction vgc price
So, why only two stars? [I know there are three]
Their price was good, coverage seemed just right for our needs, and sign-up was easy. It's important to note that I have not travelled yet, so all I have is a piece of (electronic) paper for my money.
So, why only two stars?
[See update below for why it's now three stars]
My single-trip destination is Morocco (which I entered on the electronic forms).
When my email came through, the destination was marked as Europe. Now, I may be missing something, but my maps show Morocco as on the northern tip of Africa.
So I consulted the documents they sent (by email). None showed exactly what I booked - all referred to the Schedule. None contained the schedule, so I phoned up.
Here's what the agent said:
1. That the schedule is the body of the email (which shows my destination as 'Europe')
2. Morocco is in Europe (for them)
3. There is no written document I can have which tells me that
4. Most shocking... The agent would not (claims could not) give me a call reference number as evidence
I really hope I don't have to claim, because I am worried about having to prove that I stated our destination as Morocco.
The inability to confirm in writing that I am covered for what I believe I paid for is a signal failure for an insurer. Hence only 2 stars.
Up to three stars...
UPDATE: I also emailed this information to Big Blue. A customer care advisor replied confirming by email that my policy does indeed cover me for Morocco, apologising for the confusion. Whilst I should not have needed to send the email, the reply was quick and courteous (although did not suggest they may review their procedures). This earns Big Blue an extra star.
Easy to access this site and to…
Easy to access this site and to purchase the policy. Received my policy immediately after payment. Good value for money.
The quote for holiday insurance was far…
The quote for holiday insurance was far better than the other quotes that I received, the form was easy to understand and fill out, I would highly recommend this company for your travel insurance.
Thank you 👍
Very straight forward and good price
So easy to use
Good pricing and very competative cover…
Good pricing and very competative cover on offer
Very good price
Best reasonable price compared to all…
Best reasonable price compared to all the other Quoted
Repeat customer
Used Big blue for first time 3 years ago and had to make big claim, it was easy quick and they honoured it, will always use them even if they sometimes aren't the cheapest.
Very good very easy to go through and…
Very good very easy to go through and list your needs
East to use no problems here but I'll…
East to use no problems here but I'll be er truly know as I haven't had to claim
Easy to navigate and fill requested …
Easy to navigate and fill requested information good price compared to others.
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