bigtopshirtshop Avaliações 

112
O TrustScore é 3.5 de um total de 5

3,4

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Veja o que dizem as avaliações

Avaliado com 2 de um total de 5 estrelas

Great selection, terrible people. The wrong zip code got entered during checkout and it was not flagged like on most modern websites. I waited weeks for the arrival, but when the tracking code said... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

Customer service is everything. Big top shirt shop has very poor support. DONT BUY if you think you may return. Their policy is ridiculous. 21 days, and you can’t return anything that was expedited…um... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

I see all the bad reviews but I didnt have nothing bad ordered 4 long sleeve shirts the only complaint and reason I put 4 is cause I ordered 4 Large or so I thought got 3 Large 1 XS but when I looked... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I ordered three light heather gray sleeveless shirts and couldn’t be more pleased. The color and material blend (90/10) cotton polyester was exactly what I wanted and the price and quality of the sh... Ver mais

Detalhes da empresa

Informação fornecida por fontes externas variadas

Corporate Apparel, Employee Uniforms, Screen Printing, Embroidery, Trade Show, Restaurant, Hospitality, Dealership, Golf Course, Country Club, Schools


Informações de contato

3,4

Bom

O TrustScore é 3.5 de um total de 5

112 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 90% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,4

Todas as avaliações

(112)

36 avaliações nos últimos 12 meses

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Avaliado com 2 de um total de 5 estrelas

Customer service is everything and they don’t have it

Customer service is everything. Big top shirt shop has very poor support. DONT BUY if you think you may return. Their policy is ridiculous. 21 days, and you can’t return anything that was expedited…ummmmm ok. You can’t speak to a real person. They are an online shop that sells other stores’ items. Go somewhere else. This place is a hassle.

24 de agosto de 2026
Avaliação não solicitada
logotipo da bigtopshirtshop

Resposta da bigtopshirtshop

Hello Genia Curren.

You can certainly speak with a real person Mon-Fri during normal business hours.

You did chat with us when you utilized our live chat feature and our agent provided you a link to our published return policy.

Once the return policy was provided we didn't get another message from you.

You are correct that we do not allow the return of purchases once the return window has expired.

This policy is available to you 24/7/365 and was also noted on the packing slip included with your delivery.

Avaliado com 1 de um total de 5 estrelas

Terrible customer service

Terrible customer service. Agent was absolutely rude when I was trying to resolve an order issue. Attempted to get approval to return multiple items and was concerned about return policy exclusions - and agent said ‘out return policy does not state that’ - despite me copying and pasting my concern directly from their return FAQ. Then was condescending stating they were not going to ‘repeat what they said, or ‘answer the same question again’. Then ended the chat without answering my concern or offering any useful information or solution. Definitely do NOT recommend!

17 de agosto de 2026
Avaliação não solicitada
logotipo da bigtopshirtshop

Resposta da bigtopshirtshop

We spent 24 minutes with Cuyla Dudly answering all of her questions - even when asked the same question multiple times. We explained more than once that she is welcome to start a return - for either order - at any time. Cuyla insisted her order could not be returned - per our return policy - even when told explicitly that she could start a return at any time. We ended this most unusual interaction with the following: "Have yourself a fantastic Monday."

Avaliado com 1 de um total de 5 estrelas

Shirts are very thin and cheaply made

Shirts are very thin and cheaply made. I had to pay $25 shipping to send it back and then they took charged me $20 to ship it to me I would not recommend them

21 de julho de 2026
Avaliação não solicitada
logotipo da bigtopshirtshop

Resposta da bigtopshirtshop

Disappointing to hear your thoughts on the shirts, Linda. The shirt has 4.9 stars on 42 reviews, so most absolutely love the shirt. You were refunded in accordance with our advertised return policy found here: https://www.bigtopshirtshop.com/pages/faqs#returnpolicy.

Avaliado com 2 de um total de 5 estrelas

It took a long time for them to ship my…

It took a long time for them to ship my order. I ordered a zipper jacket in a 2XL and they sent me a XXL. There is a difference in the sizing if you look it up online. All in all, I would not order from this company again.

2 de agosto de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Shop bigtopshirtshop ..excellent quality & pricing

After searching the internet to find “Sports Tek” women’s t-shirts, (I had purchased the brand last summer & loved the fit, the bright colors & quality of the shirts). I also checked out other brand prices at Bigtopshirtshop & compared them to other sellers & discovered that their prices were considerably lower. My order was shipped & delivered within a couple of days & the shipping charge was very low. I’m a happy customer & will definitely continue to shop here. You will not be disappointed!

16 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

My brother and his wife had a 🔥 and…

My brother and his wife had a 🔥 and needed clothes now. Size 3X & 4X, I only had 500.00. They bought enough clothes to have a different outfit each 5 days a week. Thank you! ON A TOP NOTE!!!!

WELL MADE AND WASHES WELL!!!!!!!

2 de junho de 2026
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Great selection, terrible people

Great selection, terrible people.
The wrong zip code got entered during checkout and it was not flagged like on most modern websites. I waited weeks for the arrival, but when the tracking code said "arrived" it meant back to the distributor. When I tried to get it fixed, I was met with attitude, lack of answers to my specific questions, judgement on my word choice in a simple inquiry email, and emojis -- EMOJIS-- telling me to "get some self awareness". I don't know who they are hiring to answer emails, but it's not worth the landmine of trying to communicate with them.

8 de julho de 2026
Avaliação não solicitada
logotipo da bigtopshirtshop

Resposta da bigtopshirtshop

Mrs. Natasha Kauffmann paid using her google pay account, meaning she used an address saved within her google account. Our system does not double check addresses coming from 3rd party apps such as google pay.

First email from Mrs. Kauffman: Hi, see attached image, package was not delivered to my address. Full refund or estimated delivery date please. That's wild.

Our first reply: You are 100% correct that your order was not delivered to you. The tracking information clearly details that it was returned to us because the address provided was undeliverable.

2nd email from Mrs. Kauffan: Provided the correct address.

Our 2nd reply: The zip code you provided today is not the same as the zip code you provided when you placed your order. Would you like us to send you an invoice to pay for shipping to the new/updated address?

3rd email from Mrs. Kauffman: What was the zip code provided?

Our 3rd reply: Attached is a screenshot of what you provided to us at checkout. This was also confirmed in the order confirmation and shipment confirmation emails sent to you previously.

4th email from Mrs. Kauffman: wild. anyways, If you could tell me what shipping would be AND what your return process is like, that would be helpful. We fully intended on looking at the shirts in person and send back the ones that don't suit, so i don't really want to pay for shipping 3 times. It might make more sense for us to abandon the pursuit of the perfect purple t-shirt and just return them while they are in your possession right now.

Our 4th reply: Not sure what you think is so wild about a package being returned because the zip code you provided was wrong - pretty cut and dry - and far from wild. Per our published policy, your order will be refunded less shipping charges and a 20% restock fee. Confirmation will come separately in the next day or so.

5th email from Mrs. Kauffman: K. Thanks for not telling me what the new shipping might be. Yep, let's just return it so I'm just out that 20% and don't have to deal with this anymore. Ty, bye.

Our 5th reply: "deal with this anymore" 😂 self awareness in short supply, Natasha.

Avaliado com 1 de um total de 5 estrelas

I just placed an order and 20 minutes…

I just placed an order and 20 minutes later, we decided to cancel. I reached out and asked if they can please cancel the order. It hasn't even been processed on my card yet. And they were so rude and said they're charging a twenty percent fee when I sent them the return policy, they continue to be rude and said we cancled and charged you without me saying ok I will pay the 20% or no just keep my order i asked to talk to a manager they said we dont play that game that's not a choice you get. Worst customer service I've ever had in my life. That is just a little bit of the message we had, it was much worse than that. Don't order from this company

5 de junho de 2026
Avaliação não solicitada
logotipo da bigtopshirtshop

Resposta da bigtopshirtshop

At your request we canceled your order in accordance with our advertised cancellation policy - explained to you prior to cancellation.

You were in our FAQs page during our conversation where this policy is clearly communicated.

We do not have escalated support to address this beyond the your cancellation request which was honored.

The last thing Leah Olmsted said to our support agent was “Go fuck yourself i will make sure i give you a bad reviews and let me bank know to make this fraud”

Avaliado com 1 de um total de 5 estrelas

When a 1 star review becomes generous

When a 1 star review becomes generous!

Earlier this month I had a bad experience with Big Top Shirt Shop (they sent me a vest that IMO had been obviously open/ worn washed and returned) so I left a 1-star review expecting to potentially never hear back at all, or to receive a generic boring empathetic response to my concern. I was stunned when I they emailed back accusing me of slander!

So I’ve decided to copy and paste what they said so everybody could experience their level of poor customer service.
In hindsight, the 1-star review that I left them was generous.

“Your assumption in your review below is 100% incorrect - we NEVER send used or returned merchandise.

In fact, every order we ship out is special ordered from the manufacturer, received and shipped out to the customer the day we receive it.

Had you experienced any issue with any product received your best course of action would be to notify us and allow us the chance to resolve.

Disappointing you did not afford us that opportunity.”

    Big Top Shirt Shop Support

22 de março de 2026
Avaliação não solicitada
logotipo da bigtopshirtshop

Resposta da bigtopshirtshop

We stand by our reply, Mr. Craig Hansen.

Your assumption that the garment was a return or used is 100% incorrect. We NEVER send used or returned merchandise.

While we understand that the tag had detached inside the packaging - the vest was brand new - special ordered for you - received from the manufacturer the day your order was fulfilled.

Had you experienced any issue with any product received your best course of action would be to notify us and allow us the chance to resolve.

Disappointing you instead chose to leave a one star review without first notifying us of your concern.

Avaliado com 1 de um total de 5 estrelas

This company have very rude people for…

This company have very rude people for customer service! I didn't receive my shirts. They stated I didn't put the address in correct, but the full address was there. They continue to argue with me and took my review off their website! I have seen many reviews of poor quality and not trus sizes and poor customer service! I wish I had seen this before I made a purchase! We will see if we get our refund and then charge me 20% restock fee!! This is a poor company!

15 de março de 2026
Avaliação não solicitada
logotipo da bigtopshirtshop

Resposta da bigtopshirtshop

Mr. Brian Conwell placed an order with our company and had the order shipped to his trailer park. Unfortunately he did not provide the lot number for where his trailer sits, which means UPS was unable to know which trailer the package should be delivered to. Since the address was incomplete - a return to sender was initiated.

Mr. Conwell insisted that the error was our fault, making unreasonable demands all while failing to acknowledge the address he provided was incomplete.

Mr. Conwell also provided a 5 star review with our company - a review that currently lives on our reviews page and will continue to live there in permanently.

As communicated to Mr. Conwell several times previously, a refund will be processed at which time the package has been delivered back to our location.

Avaliado com 5 de um total de 5 estrelas

Great product, service and price

The shirts we bought are excellent quality. Our staff loves the way they fit and feel. Believe me, that’s not always the case with our uniform shirts. Embroidered logo looks great too.

17 de fevereiro de 2026
Avaliação não solicitada

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