I don’t usually leave reviews but my telephone experience with Big Warrenties deserves a 5⭐️ review. The phone was answered quickly with thankfully, no extended periods on hold. Rosanna dealt with m... Ver mais
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Veja o que dizem as avaliações
I had a message from Big warrenties about me missing today's payment. On which I have forgotten about the date of the payment. I was being helped to sort out my payment by a very helpful customer ser... Ver mais
A empresa respondeu
“I had a really good experience with this insurance company during my recent claim. I spoke with Michael, who was a true gentleman. The process was straightforward and easy to follow, which made thing... Ver mais
A empresa respondeu
Jane dealt with my call, I wished to make updates to my existing policy. All satisfactory to get cover for my built in double oven which as an existing customer was £90.63 pa. New customers would pay... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
The UK's leading provider of home appliance, home emergency, gadget and motor breakdown insurance.
Informações de contato
Enterprise House, 21 Oxford Road, BH8 8EY, Bournemouth, Reino Unido
- 08007797444
- bigwarranties.co.uk
4,6
Excelente
5 mil avaliações
Respondeu a 94% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Harry was superb
Harry was superb, he sorted me out and saved me money. Thanks again Harry
21 de abril de 2026
Avaliação não solicitada
Resposta de BIG Warranties Ltd
Good Morning,
Thank you for your fantastic 5-star review! We're delighted to hear that Harry was superb and able to get everything sorted while saving you money—that’s great to hear.
We’ll be sure to pass your kind feedback on to him, he’ll really appreciate it.
If you need anything further, please don’t hesitate to get in touch.
Kind Regards,
Danielle
5⭐️ for Big Warrenties
I don’t usually leave reviews but my telephone experience with Big Warrenties deserves a 5⭐️ review. The phone was answered quickly with thankfully, no extended periods on hold. Rosanna dealt with my enquiry professionally making my options clear, and importantly, eliminating stress.
I would recommend.
20 de abril de 2026
Avaliação não solicitada
Resposta de BIG Warranties Ltd
Good Morning,
Thank you so much for taking the time to leave such a wonderful 5-star review.
It means a great deal to us, especially as you mentioned you do not usually leave reviews. We’re delighted to hear that your call was answered quickly.
It is fantastic to know that Rosanna handled your enquiry professionally, explained your options clearly, and helped take the stress out of the situation. That is exactly the level of service we aim to provide for every customer.
We will be sure to pass your kind comments on to Rosanna, and we truly appreciate your recommendation and support.
Kind Regards,
Danielle
Rosanna
Rosanna was very helpful and knowledgeable and made the experience of taking out additional insurance very very helpful.
20 de abril de 2026
Avaliação não solicitada
Resposta de BIG Warranties Ltd
Good Morning,
Thank you for taking the time to leave us your fantastic 5-star review.
We’re delighted to hear that Rosanna was so helpful and knowledgeable, and that she made the process of taking out additional insurance such a positive experience for you.
Providing clear guidance and friendly support is something we pride ourselves on, so it is wonderful to know Rosanna delivered this for you. We will be sure to pass your kind comments on to her.
Thank you again for your valued feedback and support.
Kind Regards,
Danielle
Good Company been with the company a number of…
Have been with the company a number of years.Jane very helpful would recommend
9 de abril de 2026
Avaliação não solicitada
Resposta de BIG Warranties Ltd
Good Morning,
Thank you for taking the time to leave us your wonderful 5-star review.
We truly appreciate your loyalty and are delighted to hear that you have been with us for a number of years. Long-standing customers like yourself mean a great deal to us.
It is fantastic to know that Jane was very helpful, and we will be sure to pass your kind comments on to her.
Thank you as well for your recommendation and continued support.
Kind Regards,
Danielle
Harry. A very helpful customer service advisor.
I had a message from Big warrenties about me missing today's payment. On which I have forgotten about the date of the payment. I was being helped to sort out my payment by a very helpful customer service advisor named Harry. He had not only saved me 30p on my policy, but added some extra features on it. ( what a guy).
And a great big thank you. 👍👍
15 de abril de 2026
Avaliação não solicitada
Resposta de BIG Warranties Ltd
Good Morning,
Thank you so much for taking the time to leave us such a fantastic 5-star review.
We’re delighted to hear that Harry was able to help you quickly and make sorting your missed payment simple and stress-free. It’s even better to know that he managed to save you money on your policy while adding extra features too – what a result!
Harry will be thrilled to read your kind comments, and we will be sure to pass your feedback on to him.
Thank you again for your lovely review, your continued support, and the big thumbs up.
Kind Regards,
Danielle
A credit to the company
He couldn’t help enough.. an absolute credit to the company.
15 de abril de 2026
Avaliação não solicitada
Resposta de BIG Warranties Ltd
Good Morning,
Thank you for taking the time to leave us your wonderful 5-star review.
We’re absolutely delighted to hear that you received such excellent service and that our colleague went above and beyond to help you. It’s great to know they were able to assist so thoroughly and make a positive difference to your experience.
We really appreciate your kind words and will be sure to pass your feedback on – it means a lot to the team to hear they are seen as a credit to the company.
Kind Regards,
Danielle
Resposta de BIG Warranties Ltd
Good Morning,
Thank you for taking the time to leave us your 5-star review.
We’re delighted to hear that you found the service friendly and professional. Providing a positive and professional experience for our customers is something we take great pride in.
We really appreciate your kind feedback and support.
Kind Regards,
Danielle
Very patient helpful professional…
Very patient helpful professional customer service
15 de abril de 2026
Avaliação não solicitada
Resposta de BIG Warranties Ltd
Good Morning,
Thank you for taking the time to leave us your 5-star review.
We’re delighted to hear that you found our customer service very patient, helpful, and professional. These are exactly the standards we aim to deliver for every customer, so it is great to receive such positive feedback.
We really appreciate your kind comments and support.
Kind Regards,
Danielle
Resposta de BIG Warranties Ltd
Good Morning,
Thank you for taking the time to leave us your 5-star review.
We’re delighted to hear that you found our staff very helpful. Providing supportive and efficient customer service is something we take great pride in, so it’s wonderful to receive your feedback.
We really appreciate your kind comments and support.
Kind Regards,
Danielle
Jane was very good at her work and very…
Jane was very good at her work and very polite Thank
13 de abril de 2026
Avaliação não solicitada
Resposta de BIG Warranties Ltd
Hi Dhansukh, thanks for the review. Jane's brilliant at what she does and we're chuffed she could help you out.
The BIG Warranties Team
Smooth and Easy Claims Process
“I had a really good experience with this insurance company during my recent claim. I spoke with Michael, who was a true gentleman. The process was straightforward and easy to follow, which made things much less stressful.”
13 de abril de 2026
Avaliação não solicitada
Resposta de BIG Warranties Ltd
Good Morning,
Thank you for taking the time to leave us your 5-star review.
We’re delighted to hear that you had a smooth and easy claims experience, and that Michael was able to support you so well throughout the process. It’s great to know he made everything clear and straightforward, helping to reduce any stress during your claim.
We will be sure to pass your kind comments on to Michael, and we really appreciate your feedback and support.
Kind Regards,
Danielle
Resposta de BIG Warranties Ltd
Good Morning,
Thank you for taking the time to leave us your 5-star review.
We’re delighted to hear that you experienced excellent service. Providing a high standard of customer care is very important to us, so it is great to receive your positive feedback.
We really appreciate your kind comments and support.
Kind Regards,
Danielle
Rosanna was fantastic
Rosanna was fantastic! She was very patient, kind and professional. 10/10 experience!
10 de abril de 2026
Avaliação não solicitada
Resposta de BIG Warranties Ltd
Good Morning,
Thank you for taking the time to leave us your 5-star review.
We’re absolutely delighted to hear that Rosanna was fantastic and provided such a positive experience for you. It’s wonderful to know she was patient, kind, and professional throughout your interaction, and we’re especially pleased you rated your experience 10/10.
We will be sure to pass your kind feedback on to Rosanna, and we really appreciate you taking the time to share it with us.
Kind Regards,
Danielle
So much help and advice given for any…
So much help and advice given for any questions fair rates and help in every way. Thank you .
9 de abril de 2026
Avaliação não solicitada
Resposta de BIG Warranties Ltd
Good Morning,
Thank you for taking the time to leave us your 5-star review.
We’re delighted to hear that you received so much helpful advice and support, and that all your questions were answered clearly. It’s also great to know you found our rates fair and the overall service helpful in every way.
We really appreciate your kind feedback and thank you for taking the time to share your experience.
Kind Regards,
Danielle
Rosanna was a really through and…
Rosanna was a really through and professional lady. She was very friendly and took time supporting me to add my new appliance to my contract. Thank you so much Rosanna
9 de abril de 2026
Avaliação não solicitada
Resposta de BIG Warranties Ltd
Hi Sarah, thanks for the review about Rosanna. We're glad she could make adding your new appliance to your contract nice and straightforward.
The BIG Warranties Team
Very helpful
Very helpful. Friendly.
Laugh and joke
Thanks Rosanna
9 de abril de 2026
Avaliação não solicitada
Resposta de BIG Warranties Ltd
Hi Sheila, thanks for the review. Glad our team could have a laugh with you while sorting everything out.
The BIG Warranties Team
Jane was very polite and courteous she…
Jane was very polite and courteous she was also very helpful in EXPLAINING EVERYTHING. ALSO I would like to thank Rosanna for her help in leaving a trustpilot review
8 de abril de 2026
Avaliação não solicitada
Resposta de BIG Warranties Ltd
Hi John, thanks for getting in touch. Shout out to Jane for explaining everything so clearly, and cheers to Rosanna for helping you leave this review.
The BIG Warranties Team
Jane was very personable and it was a…
Jane was very personable and it was a pleasure to speak to her. She was also efficient and knowledgable.
8 de abril de 2026
Avaliação não solicitada
Resposta de BIG Warranties Ltd
Thanks for the review. Glad our team member made such a positive impression and could help you out efficiently.
The BIG Warranties Team
Jane was very clear in what she was…
Jane was very clear in what she was talking about and clear with all the informarion she was giving.
Excellent!!
8 de abril de 2026
Avaliação não solicitada
Resposta de BIG Warranties Ltd
Hi there, thanks for the review. Glad Jane made everything crystal clear for you.
The BIG Warranties Team
Very kind professional and courty
8 de abril de 2026
Avaliação não solicitada
Resposta de BIG Warranties Ltd
Hi Andrea, thanks for the review. Really pleased our team could deliver that professional and courteous service for you.
The BIG Warranties Team
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