We had an issue where a smll issue where part of the brake cable had broken. We sent an email to the customer service explaining the situation and got a quick responses requesting further informati... Ver mais

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Veja o que dizem as avaliações
Wanted to join but no bikes avaliable at all for all 3 of my children in different age groups I was expecting better choices and more to pick from or at least to be able to get 1 bike of them but noth... Ver mais
A empresa respondeu
I made a mistake and accidentally cancelled the bike hire we had for my son. Pick up was organised, I was charged for cancellation and collection but when I sent an email to ask if it could be undone... Ver mais
We now have three bikes through bike club, including one upgrade, and have had nothing but exceptional service. Any queries have been answered quickly, and most importantly our kids love their bikes!... Ver mais
Detalhes da empresa
Sobre Bike Club UK
Escrito pela empresa
Bike Club offers subscription kids' bikes that grow with your child. Pay monthly, and swap your bike for the next size up whenever you need to, no repurchasing, no hassle, and no bike outgrown before its time.
Every bike is serviced and quality-checked before it goes out, and every bike we collect gets a second life with another family rather than going to waste. It's a better way to buy bikes, for your wallet and for the planet.
We deliver nationwide across the UK, and our customer service team is always on hand to help with sizing, swaps, pauses, or anything else you need. We're also a certified B Corp, reflecting our commitment to doing right by our customers, our people, and the environment.
Join the thousands of families already using Bike Club to keep their children riding, without the stress of constant upgrades.
Informações de contato
Easter Industrial Park, Ferry Ln, RM13 9BP, Rainham, Reino Unido
- 020 3608 2017
- info@bikeclub.com
- bikeclub.com
Not sure what size to get?
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 42% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great bike and makes sense to loan…
Great bike and makes sense to loan while kids grow so quick.
Bike Club has been a really positive…
Bike Club has been a really positive experience; we were toying with buying a new bike but were worried our daughter would quickly grow out of it. Renting a bike with Bike Club has been great, great value, a lot of choice and really good quality bikes; my daughter has been out on hers every day since it arrived! Would definitely recommend!
Really easy to sort a bike swap
Really easy to sort a bike swap, no hassle at all and excellent and responsive customer service. Highly recommend to avoid buying new bikes every couple of years and having to sell them on.
The Bike Club were very accommodating…
The Bike Club were very accommodating in scheduling a delivery date that ensured our son's new bike was here in time for his birthday
Brilliant
Brilliant pre order customer service, rapid delivery, excellent bike. I have told several friends about our great experience. One very happy child and mummy! Easy set up and off she goes, been out on the Frog 44 daily since it arrived.
Great communication as always and any…
Great communication as always and any issues quick feedback. 5 star
Simple process
Simple process, good communication, reliable delivery, great product.
Excellent service.
Great company
Great service. Have always had positive interactions whenever I have needed to contact them. Quality bikes and easy exchange process.
Great service from the Bike Club
The bikes I returned were collected promptly and the new one delivered the same day. I received prompt and courteous replies to my emails. Grandson delighted with his new bike
Fabulous re-bike rental scheme that has…
Fabulous re-bike rental scheme that has meant we are able to afford 2 great bikes. Also takes away the headache of re-selling. The 10% sibling discount is great as is their customer service. Thank you Bike Club 🙏
Felt like a very valued customer
Felt like a very valued customer, the issue I had was rectified very quickly and efficiently, the customer service is second to none. Loved the fact I could deal with the same person throughout the emails and not having different people which leads to miscommunication.
The bike was great more than we could…
The bike was great more than we could afford upfront, and we had no problem switching out for the best fit. Or moving out of london. Now we have upgraded and it’s great to have a choice without that great big expense and to say yes to your kid not let’s wait for your birthday!
What a fantastic company
What a fantastic company. Great website, range of bikes, delivery speed and cost. Perfect solution to changing kids bikes every year as they grow. The range of bikes is brilliant! The bikes come assembled which trust me if you haven’t built a bike before is an absolute godsend, and gives you confidence it won’t fall apart as they ride! Can’t recommend this company enough.
Great concept and great value for…
Great concept and great value for money. Our two year old LOVES her bike and we’ve already recommended to friends
Great experience start to finish
Great experience start to finish with choosing the correct bike for my daughter, to having it delivered and riding the same day with totally easy setup. She's absolutely loving it. Fastest way to get my daughter back into cycling this year as the summer season starts, as she'd just outgrown her first bike. Great to know I can swap up to the next size when she's ready in another year or two. The bike was like new as well, maybe ridden once by one child. Serviced very well to provide new brakes pads and pedals, and everything else was like new including the gearing and tyres. Will definitely be keeping up our subscription for the summer months before deciding which bike she needs next
Really pleased. Highly recommend
Great service, quick and easy application and delivery. No hassle at all. I have one very happy little boy thank you.
Fantastic idea and great service
We have used Bike Club for the last two years and just done the first exchange. No hassle with ordering the bike, arrived really quickly and the old one was taken away the same day. I love that we are able to send the bike back when my son has outgrown it - saving space, money and letting the bike get a new lease of life. Customer services are amazing - respond quickly and super helpful. Overall really happy with our experience and wish I had known about this with my older child.
Too expensive for the service delivered…
Too expensive for the service delivered
This is a very uneconomical and expensive service. Bikes wasnt reliable and broke often needing plenty of trips to the local bike shop. It's cheaper buying new. The return and delivery fees are also ridiculous.
Very good
Very good, easy to set up and the bike arrived in good time and in good order. Thank you.
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