We had an issue where a smll issue where part of the brake cable had broken. We sent an email to the customer service explaining the situation and got a quick responses requesting further informati... Ver mais

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Veja o que dizem as avaliações
Wanted to join but no bikes avaliable at all for all 3 of my children in different age groups I was expecting better choices and more to pick from or at least to be able to get 1 bike of them but noth... Ver mais
A empresa respondeu
I made a mistake and accidentally cancelled the bike hire we had for my son. Pick up was organised, I was charged for cancellation and collection but when I sent an email to ask if it could be undone... Ver mais
We now have three bikes through bike club, including one upgrade, and have had nothing but exceptional service. Any queries have been answered quickly, and most importantly our kids love their bikes!... Ver mais
Detalhes da empresa
Sobre Bike Club UK
Escrito pela empresa
Bike Club offers subscription kids' bikes that grow with your child. Pay monthly, and swap your bike for the next size up whenever you need to, no repurchasing, no hassle, and no bike outgrown before its time.
Every bike is serviced and quality-checked before it goes out, and every bike we collect gets a second life with another family rather than going to waste. It's a better way to buy bikes, for your wallet and for the planet.
We deliver nationwide across the UK, and our customer service team is always on hand to help with sizing, swaps, pauses, or anything else you need. We're also a certified B Corp, reflecting our commitment to doing right by our customers, our people, and the environment.
Join the thousands of families already using Bike Club to keep their children riding, without the stress of constant upgrades.
Informações de contato
Easter Industrial Park, Ferry Ln, RM13 9BP, Rainham, Reino Unido
- 020 3608 2017
- info@bikeclub.com
- bikeclub.com
Not sure what size to get?
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 42% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
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I can't recommend The Bike Club highly enough! From start to finish, the experience has always been fantastic. Their customer service is absolutely outstanding—every question I have ever had has always bern answered quickly, and the team was always friendly, knowledgeable, and happy to help.
The quality of the bike and accessories is excellent, and everything arrived in perfect condition. You can really tell they take pride in the products they provide.
What impressed me most was the level of customer care. They genuinely go above and beyond to make sure you're happy, making the whole process smooth, stress-free, and enjoyable.
If you're looking for a company that offers high-quality bikes backed by exceptional customer service, The Bike Club is the place to go. I wouldn't hesitate to recommend them and I will definitely continue to use them for as long as possible for my little girls bike upgrades in the future!
Great experience
Great experience. Have been using for several years and no problems at all. Special thanks to Kay who is so helpful.
Great to deal with
Great company. It’s care free cycling for my little ones. Latest quality bikes which can be changed as they grow. Excellent customer service
We have been using Bike Club since 2020…
We have been using Bike Club since 2020 and they have been brilliant. Cannot recommend this service enough. It has got both our boys through their growing stages and saved us the hassle of buying and selling bikes when they grew out of them.
They’re now on adult bikes so we’ve bought those, but for those with little ones, the bike club is a really sustainable and easy way to get your kids on good bikes as they learn.
Great service - much better than chain store bikes
Recommended by a friend after finding that most kids bikes were heavy and poorly made, making it hard for kids to learn. Started with the Cubley 16 and have just upgraded to the Kinder 20. Amazing bikes that kids actually like riding.
We selected a pre owned one this time and looks just as good as new. Daughter loves it.
Everything is so transparent and clear
Everything is so transparent and clear. Super efficient processes, and customer service are so lovely when we did need to discuss something. The bike is brilliant & I love having zero research or shopping to do. I'm grateful to have one less thing taking up space in my brain!
Incredible value and service!
We checked out The Bike Club after a recommendation from our Get Pedal Ready instructor, and we are so glad we did.
Easy Process: Selecting the right first pedal bike was incredibly simple.
Great Value: We chose a used "Re:Bike" with a 12 month 50% discount. With insurance, we pay less than £8 a month (an equivalent from Halfords/Argos would be £150-£200).
Future-Proof: We can exchange it for the next size up for free when our 4yr old outgrows it.
Quick Delivery & Great Condition: It arrived the following week, fully serviced, cleaned, and checked by their mechanics.
Our little boy is extremely happy with his new wheels. Highly recommend!
Highly recommend Bike Club
We have been using the Bike Club for many years now, we always received excellent service, swapping bikes when our daughters need to move up to a bigger bike is very easy and the delivery and swap are seamless. I'd highly recommend Bike Club to anyone looking for good quality bikes for their children.
Incredible introductory offer
Incredible introductory offer, beautiful lightweight, good to go out-of-the-box bike, one very happy child, outstanding customer service… VERY positive experience!
We love the bike club
We love the bike club, the process is easy and the cost is affordable. My son is on his second bike now and I wouldn’t go anywhere else.
Brilliant service and Bike
Bike arrived on the day stated. Easy to put together. The bike is nice and light and gear changing is so much easier than my son's previous bike. Just perfect in my sons words.
This is my daughter’s second bike with…
This is my daughter’s second bike with bike club and we as parents and my daughter are very happy with the quality of the service and the bike its self.
Very easy guidelines to select the correct bike and size on the site and quick and easy delivery.
Best Customer Service
I complained about poor delivery by DHL and within 12 hours reveived an apology from Bike Club. Shortly afterwards I received details about Bike Club's complaint to DHL and their response.
This was the quickest and best customer service I have ever had, and bearing in mind my complaint was very minor. 5 stars well earned.
Great bike, simple process.
Very simple process. Very impressed with the quality of the bike received.
They have really friendly customer service
They have really good customer service. They reply promptly and get any issues resolved in a friendly manner.
The bikes we received were good quality second hand bikes which were as described.
I have already recommended them to friends.
Appalling experience
Appalling experience. We booked and arranged for bikes to be delivered last Friday in advance of the bank holiday weekend. Received notification the bikes were out for delivery and a 2 hour delivery period given. We waited in for 3 hours no one turned up and no contact numbers given so we had to wait with 2 very disappointed girls until Tuesday (today) for a response (but despite being asked no number still provided). Advised the bikes were out for delivery again today between 5 pm and 7 pm. Once again no delivery and no way of contacting them - only email! I’m sorry this is shocking customer service and shocking service overall - the delivery company has also sent us emails on Friday and today wanting to review their delivery! What a joke!! 🤣
Terrible customer service
Terrible customer service - 4 days and waiting for a reply, no telephone service.
Supposed to have an exchange Saturday but a no show and now unable to contact bike club. I’d avoid now at all costs

Resposta da Bike Club UK
Easy biking for little ones
Good communication. Clear service. Great option for growing children
Bikeclub Review
Easy to use service, very friendly staff. I particularly enjoy the fact that my garage stopped accummulating old bikes no longer in use!
Great bike and makes sense to loan…
Great bike and makes sense to loan while kids grow so quick.
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