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Bike Club UK Avaliações 

2.302
O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

Sham from the customer service team was brilliant when there was a mix up on when the bike was to be delivered. She worked behind the scenes to have it delivered on the correct date with follow up co... Ver mais

Avaliado com 5 de um total de 5 estrelas

After a failed delivery attempt, Bike Club sent me an email to reassure me that they were investigating things from their side. New delivery organised and our brand new bike arrived promptly. My son w... Ver mais

Avaliado com 5 de um total de 5 estrelas

We’ve had a fantastic experience with Bike Club. My son, Leo, absolutely loves his bike, and his bike riding confidence has grown so much. The customer service has been exceptional. Every time... Ver mais

Avaliado com 4 de um total de 5 estrelas

Excellent experience so far with the quality of bikes and ease of set-up - the subscription model works well for me. However, we had a bit of a hiccup with the latest exchange and I found it difficul... Ver mais

Detalhes da empresa

  1. Loja de Bicicleta

Sobre Bike Club UK

Escrito pela empresa

Rent. Ride. Replace.

Bike Club offers subscription kids' bikes that grow with your child. Pay monthly, and swap your bike for the next size up whenever you need to, no repurchasing, no hassle, and no bike outgrown before its time.

Every bike is serviced and quality-checked before it goes out, and every bike we collect gets a second life with another family rather than going to waste. It's a better way to buy bikes, for your wallet and for the planet.

We deliver nationwide across the UK, and our customer service team is always on hand to help with sizing, swaps, pauses, or anything else you need. We're also a certified B Corp, reflecting our commitment to doing right by our customers, our people, and the environment.

Join the thousands of families already using Bike Club to keep their children riding, without the stress of constant upgrades.

Informações de contato

Not sure what size to get?

Try our Bike Finder tool to find the perfect fit.

4,3

Excelente

O TrustScore é 4.5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 42% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,3

Todas as avaliações

(2.302)

167 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Brilliant service

Such a quick and easy service - very speedy and helpful responses to my questions. We have now received the bike and it's in perfect condition. My son loves it!

27 de outubro de 2025
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Option change is disappointing

Option change is disappointing
Great service as always but disappointed that the option to keep the bike as we have previously has been removed From what I understand we just have to keep paying the monthly subsciption regardless of the bikes age. When my youngest grandson reaches his teens and is on one of the largest bikes we will not need to use the Bike Club. Think the success has made the Bike Club greedy and no longer portrays their original objective.

10 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

We love BikeClub

We love BikeClub. Customer service is excellent. Fast and understanding that sometimes, you get a flat tyre and they sorted it. We have just traded up to a bigger bike for our son, and the bike is brilliant. We love the idea of Bike Club and recommend it to our friends.

17 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Will never get a bike from anywhere else!

Everything has been super easy from setting up and getting started with my son’s first ever bike to 9 months later (with many adventures and memories to cherish forever!) getting his next bigger bike. The transition of exchanging the bike was incredibly smooth and hassle free, offering many different choices for the next size up he needed.
Not only this, but knowing the bikes are fully checked by professionals before arriving with us makes the whole experience stress free!
I recommend BikeClub to everyone… it is definitely worth it.. especially when you have a son who practically lives on his bike!

9 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic customer service

Fantastic customer service. An issue resolved almost immediately by being able to send a direct email to a real person that was understanding of the situation.
I would 100% recommend getting a bike from these guys!

1 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

All round excellent.

Fantastic idea, fantastic service, very very happy. Forme Cubley 16 fits my little girl very well, she learned on a “stabiliser Halfords bike” but quickly outgrew that, in the two weeks we’ve had a proper bike she’s progressed so much. Thank you, you’re amazing.

25 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent personal service

My granddaughter was interested in a particular bike which, although listed on the website, turned out not to be available. I had a friendly message from the Club saying they would let me know if a new one came in but, in the event, we decided to order another model. Having done so we had another message to say that our original choice was now available and did we want to amend our order. We did and the new bike arrived in good shape on the appointed day. One happy granddaughter thanks to the excellent personal service. A word too about the finance department who kept me fully informed about the pause on my existing direct debit and the new charges: very efficient, thank you

16 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great bikes and a good company that values it's customers

This is a great service and it's a good company that listens to its customers and helps wherever it can. The bikes are good quality. My daughter was struggling to learn to ride on a bike we had been given by a friend that had been a cheap new one from a big chain. The first day she got her frog bike we spent half an hour in a little slope and that was it, she could ride.

24 de setembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

DO NOT USE, look to buy second hand or you’ll end up paying way more!

This is a very expensive way to borrow a second hand bike. Please do your research and look elsewhere as after paying the equivalent of RRP we still have to pay £35 just to return the bike. Advertising years ago stated that we could keep the bike after a certain amount of months, this has changed and apparently was hidden in the terms and conditions. I don’t understand why anyone would want to borrow a second hand bike at this cost. Please take this as a warning and buy a second hand bike, selling it on would recoup the costs while we have nothing to show over £300 on. Very expensive and disappointing lesson.

23 de setembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Authentic robbers

Authentic robbers. I have been a customer for many years. I had a bike after 36 monthly payments, you can own. I had another bike and that second bike after 30 months they said that this bike I cannot own, the reason, they have changed the program of renting bikes without letting me know. The worst is that now they charge £35 to return! (That amount was not said preciously) So basically, an ALREADY USED bike that i rented with them for 30 months + returns, will be +£360

Never again this company

13 de setembro de 2025
Avaliação não solicitada
logotipo da Bike Club UK

Resposta da Bike Club UK

Hi Pau,

Thanks for sharing your experience. We’re really sorry to hear that we have disappointed you on this occasion, especially after being a member of Bike Club for so many years.

If you could please drop us a line with your name and account details at info@bikeclub.com, we'll do our best to see if there's anything we can do to change your mind.

Thanks again for your feedback.

Best regards,
Bike Club Member Support Team

Avaliado com 5 de um total de 5 estrelas

Absolutely brilliant and afforable…

Absolutely brilliant and afforable scheme when you have ever growing children.
I wish I knew about when my older child was younger.
I have just completed my first upgrade and return. The process was simple and straight forward.
Would highly recommend.

8 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Always been excellent in the few years…

Always been excellent in the few years I've been using them for my sons bikes. The exchanging process (which has been on average 2 times a year now!) has always been smooth, and the bikes are just great. Highly recommend.

5 de setembro de 2025
Avaliação não solicitada

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