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Bike Club UK Avaliações 

2.304
O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

Sham from the customer service team was brilliant when there was a mix up on when the bike was to be delivered. She worked behind the scenes to have it delivered on the correct date with follow up co... Ver mais

Avaliado com 5 de um total de 5 estrelas

We’ve had a fantastic experience with Bike Club. My son, Leo, absolutely loves his bike, and his bike riding confidence has grown so much. The customer service has been exceptional. Every time... Ver mais

Avaliado com 5 de um total de 5 estrelas

After a failed delivery attempt, Bike Club sent me an email to reassure me that they were investigating things from their side. New delivery organised and our brand new bike arrived promptly. My son w... Ver mais

Avaliado com 4 de um total de 5 estrelas

Excellent experience so far with the quality of bikes and ease of set-up - the subscription model works well for me. However, we had a bit of a hiccup with the latest exchange and I found it difficul... Ver mais

Detalhes da empresa

  1. Loja de Bicicleta

Sobre Bike Club UK

Escrito pela empresa

Rent. Ride. Replace.

Bike Club offers subscription kids' bikes that grow with your child. Pay monthly, and swap your bike for the next size up whenever you need to, no repurchasing, no hassle, and no bike outgrown before its time.

Every bike is serviced and quality-checked before it goes out, and every bike we collect gets a second life with another family rather than going to waste. It's a better way to buy bikes, for your wallet and for the planet.

We deliver nationwide across the UK, and our customer service team is always on hand to help with sizing, swaps, pauses, or anything else you need. We're also a certified B Corp, reflecting our commitment to doing right by our customers, our people, and the environment.

Join the thousands of families already using Bike Club to keep their children riding, without the stress of constant upgrades.

Informações de contato

Not sure what size to get?

Try our Bike Finder tool to find the perfect fit.

4,3

Excelente

O TrustScore é 4.5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 42% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,3

Todas as avaliações

(2.304)

170 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Always been excellent in the few years…

Always been excellent in the few years I've been using them for my sons bikes. The exchanging process (which has been on average 2 times a year now!) has always been smooth, and the bikes are just great. Highly recommend.

5 de setembro de 2025
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

I’ve used bike club for a while now and…

I’ve used bike club for a while now and was happy with it at first but now I’ve come to return it I’m really disappointed to see it’s £35 to return a bike. I want to return two which would work out to be really expensive. In hindsight it definitely would have been a lot cheaper to buy a bike instead of spending so much on bike club.

6 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Service you can trust

If you ask anybody who never rented a bike to imagine a bike rental service, the way they would describe it is how the Bike Club works - you get exactly what you order and it gets delivered on time. No extras needed, as these simple service things are hard to achieve nowadays, given what we see around us. Good bike, timely delivery, easy to start riding - my daughter loves it. Thanks guys, and keep it up, it’s worth it.

30 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Super easy bike subscription!

Subscribing with bike club has been brilliant so far, we’ve had bikes for all three of our children for the last couple of years and it’s great to be able to easily switch them up to the next size when they are ready without worrying about a big cost outlay while knowing they’ll be riding a great bike!

Bike club make the delivery and collection process super easy. I’d highly recommend and can see us using for years to come!

4 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic bike service

Fantastic bike service. My child transitioned from a balance bike to a pedal bike very quickly and easily with Bike Club. The bikes are light weight and look very nice. I had to change an order and Bike Club was very fast to respond to my request and dealt with it straight away. Brilliant company, I recommend to everyone to use the Bike Club.

30 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

My little boy was changing over from…

My little boy was changing over from his balance bike to a “big boys bike” and wow. It has changed his whole little life he cycles every day to school and back.
I can honestly say hand on heart this is one of the best things I have ever done for my children. The bike club has made a huge impact on my sons cycle journey.

23 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Recycling made easy

Great idea!! We got our sons first bike just under 2 years ago from Bike Club which was a really simple process. We were ready to size up so went on the website chose a bike and a delivery day and bike club sorted the rest! The delivery driver took the old bike away and delivered the new one at the same time! So easy and great to think we didn't have a bike to get rid of each time they are outgrown! We chose the rebike option and a perfectly servicable bike with a couple of tiny scuffs appeared (which of course my son didn't even notice!)all ready for adventure! Great service from start to finish. We will continue to use Bike club in the future, recycling the easy way!

21 de agosto de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Really terrible experience so far

Really terrible experience so far - our first bike was due to arrive a week ago. It hasn’t arrived and I’ve sent the company 2 emails. I’ve heard absolutely nothing back and there doesn’t seem to be another way to contact them. No social media for the last year. I’m starting to question whether it’s a scam or not

20 de agosto de 2025
Avaliação não solicitada
logotipo da Bike Club UK

Resposta da Bike Club UK

Hi Natalie,

Thank you for sharing your feedback with us. We’re so sorry to hear about your recent delivery experience and for the delay in getting back to you. It looks like our earlier reply unfortunately didn’t reach you due to a technical issue.

We want to reassure you that a replacement for your missing order was already arranged on August 19th and is scheduled for delivery tomorrow. In the meantime, our colleague Selin has also been in touch by phone and email to confirm the details with you directly.

We truly appreciate your patience and understanding, and we’re committed to making this right. If there's anything else we can help out with at all, please do not hesitate to drop us a line at info@bikeclub.com and we'll be happy to assisst you further.

Best regards,
Bike Club Member Support Team

Avaliado com 5 de um total de 5 estrelas

Really good quality

Really good quality, light bikes at a reasonable monthly cost.

Exchanges effortless and discounts for multiple bikes.

1 de agosto de 2025
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Disappointed

The bike was great but the stabilizers (only ones they had) were useless, however hard we tightened them up they would become loose & move & make the bike extremely unstable. This has meant learning to ride has been made more difficult & made my daughter lose all confidence. We are cancelling & going to Halfords to get a bike with decent stabilizers. Overall disappointed & very expensive if you divide what we have paid over 2 years v rides

15 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing customer service

Had an issue with the shipment of my daughter's bike. The courier didn't deliver it the first time, so Joe from the customer support team arranged a second shipment free of charge and followed through all the steps until the bike was successfully delivered. Amazing customer service.

5 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent initiative

Excellent initiative - bikes are good quality and as described - 2nd hand a few marks but great condition. Price is great and service and delivery are fast.

10 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent Experience – Perfect Bikes for Growing Kids!

We’ve had a fantastic experience leasing bikes through this company. Both of my children learned to ride using their bikes, and the entire process from choosing the first bike to upgrading as they grew was smooth, efficient, and stress-free. The bikes themselves are incredibly well designed: lightweight, easy to handle, and perfect for kids just learning to ride. It made a huge difference in their confidence and progress. The quality and condition of the bikes have always been excellent. Customer service has also been outstanding. Friendly, responsive, and genuinely helpful every step of the way. I can’t recommend them highly enough for families looking for a convenient and high-quality bike leasing option for their children!

29 de julho de 2025
Avaliação não solicitada

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