Bikeflights.com Avaliações 

54.481
•
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

We have been using Bikeflights for many years. We have never had a single problem. The online ordering is fairly simple, and they offer packing suggestions as well. The shipping labels are sent to us... Ver mais

Avaliado com 2 de um total de 5 estrelas

As a long and intermittent user, I was irritated by the online interface. Lots of yada without a clear cut " ship a bike" button. That's the key, most important function. All the rest of that should b... Ver mais

Avaliado com 5 de um total de 5 estrelas

UPS and bikeflight got my bike here safely and a day earlier than expected. Even though the box has some evidence of damage, the wrapping and cardboard and the specific ties that the specialized team... Ver mais

Avaliado com 5 de um total de 5 estrelas

I had a great experience shipping a bike from Boulder, CO to Corvallis, OR. Bikeflights offered a way for me to learn the shipping price before I was ready to ship, which was very helpful. The p... Ver mais


Detalhes da empresa

  1. Empresa de transporte marítimo

Escrito pela empresa

Bikeflights is the best bicycle shipping service, trusted by riders worldwide. We offer faster shipping, dedicated support and premium protection at less cost so that you can ship the best way, guaranteed. Join over one and a half million served —including individuals, bike shops, events and cycling industry businesses— who have used Bikeflights to ship their bikes, wheels, e-bikes and gear with confidence since 2009. Ship the best way with Bikeflights.com. We ship. You ride.

Bikeflights.com

Escrito pela empresa

We ship. You ride.
The best way to ship a bike, e-bike and bike gear. We've been doing it for more than 15 years and served more than 1.5 million bike-related shipments.
Need a box?
We have premium, thoughtfully designed and easy-to-pack boxes available.
Customer Support 7 Days
You can reach our Support Team of fellow cyclists via phone, email and chat Mon-Fri: 6 AM-6 PM PT, Sat-Sun: 7 AM-2 PM PT. Our Virtual Assistant can answer most questions 24/7.

Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

54 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

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Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(54.481)

2.253 avaliações nos últimos 12 meses

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Avaliado com 4 de um total de 5 estrelas

First bike lost/stolen. Good effort to make up.

The shipping company (UPS) lost or stole my custom bicycle and it was never found. Bikeflights.com support was helpful in that they gave me a modest discount on a bike case and the shipping of the next bike. I would have rather received the first bike 10 months earlier and not lost thousands of dollars, but I think they made a decent effort at making up for it.

15 de setembro de 2026
Avaliado com 5 de um total de 5 estrelas

Much attention was paid to the shipping…

Much attention was paid to the shipping package size. I appreciate the effort to help me avoid potential up charge for an oversized package.

I also appreciate the ability to easily insure the item for its value.

I also appreciated the speed at which this was shipped.

16 de setembro de 2026
Avaliado com 4 de um total de 5 estrelas

Great service

Clear instructios - easy website to gewt information in. I had to fill out the to and from part a few times... i'm not sure why. it reads pretty intuitively but somehow I needed a few tries. Also i found the tracking package was more up to date on UPS site using tracking number. I did that because i had not gotten an update in 2 days. Overall a great experience and a great service

18 de setembro de 2026
Avaliado com 4 de um total de 5 estrelas

The price

The price, ease of printing labels and regular updates along the road to delivery certainly deserves five stars. However, I rated 4 stars only because I had a little trouble working through all the steps to complete my order. You see, I use BikeFlights only about once a year and, frankly, I forget all the finer points of placing an order. If I were developing an app I’d test it on people (of a broad age range) who have never used it before and make changes where they get stuck or confused. Hard is simple, simple is hard.

19 de setembro de 2026
Avaliado com 2 de um total de 5 estrelas

Too difficult and not expedient

Too difficult and not expedient

25 de setembro de 2026
logotipo da Bikeflights.com

Resposta da Bikeflights.com

Hi Robert,

We’re sorry the process felt difficult and wasn’t as expedient as you expected. This order was flagged as being near our carrier’s Overmax limits, which requires additional verification to make sure the package can be accepted and transported safely.

We understand that the additional steps can add time to the process, and we appreciate your feedback. We’re continually looking for ways to make these requirements clearer and the experience as smooth as possible.

- The Bikeflights Team

Avaliado com 3 de um total de 5 estrelas

Online scheduling was good. a couple tweaks could make the experience better

Online scheduling was good. But I was surprised after I completed it I was told I needed to send photos of me measuring the box. Also surprised I was later told I needed to include the entire box in those photos. Phone support was great tho and handled it well. But then surprised again that after I completed the purchase I was told I needed to place items inside the box! I'd already taped it shut. Not the end of the world but would have been better had I known that beforehand. All in all good experience, just a few tweaks to make it smoother

25 de setembro de 2026
logotipo da Bikeflights.com

Resposta da Bikeflights.com

Hi Michael,

Thank you for the thoughtful feedback! We’re glad to hear the online scheduling process went well overall and that our phone support was able to help when questions came up.

The photo request is triggered because the package dimensions entered were approaching our carrier’s Overmax limits. There is an alert on Ship 1 during the ordering process noting that photos of the measured box will be required, including a photo showing the entire box. That said, we understand that these requirements can be easy to miss, and we also understand the frustration of learning after purchase that items needed to be placed inside the box before it was sealed.

We appreciate you pointing this out. We’ll take your feedback into consideration as we continue looking for ways to make these requirements more noticeable and the ordering process smoother. Thanks again for choosing Bikeflights!

- The Bikeflights Team

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