My son returned part of an order his choice his expense, the returned items were then resent to us no idea why, i then had to send them back again at my expense another £3.50 postage, item now refunde... Ver mais
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Veja o que dizem as avaliações
Beautiful toys that arrived in beautiful packaging! Not yet gifted, but I am sure kids will be thrilled. Ordered a few lovely gifts for my nephews fifth birthday and small toys as stocking fillers for... Ver mais
A empresa respondeu
Had to return a item due to tax charges amounting to 50% of the value of the purchase when shipping to Europe. I was awarded a refund covering only a fraction of the original price because they claim... Ver mais
A empresa respondeu
I bought a selection of toys for my son's first birthday and was impressed by the fantastic, curated selection there was. Each item is good quality, has useful notes on age range it's for and how ea... Ver mais
Detalhes da empresa
Escrito pela empresa
A 'Binky' is a hop and a skip of sheer joy, our wish is for kids to ‘binky’ when opening a gift from our shop. This is also the feeling we wish to evoke in parents having selected that extra special gift from our carefully curated collection which has been tailored to personalities and play focusing on gifting for school aged kids. Our vision is to provide conscious gifting options with real play in mind, and plenty of plastic free toys with plastic only used with purpose when it will be reused and played with again and again.
Informações de contato
86-90 Paul Street, EC2A 4NE, London, Reino Unido
- hello@binkyshop.co.uk
- binkyshop.co.uk
3,2
Bom
33 avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Postage on their error not reimbursed
My son returned part of an order his choice his expense, the returned items were then resent to us no idea why, i then had to send them back again at my expense another £3.50 postage, item now refunded but would not refund the postage on their error, bad customer service.
18 de janeiro de 2026
Avaliação não solicitada
Resposta da Binky
Hi Olivia,
We are very sorry to hear about your experience.
However, from the details provided, this does not appear to relate to an order placed with Binkyshop.co.uk. We have no record of this return or any previous correspondence regarding the issue you mentioned.
It may be that your son placed the order with another retailer.
That said, if you believe the order was placed with us, please do contact us at with the order number and any further details, and we will of course look into this for you and do our very best to help put things right.
Many thanks,
Alexis
Binky is thoughtful, curated and beautiful
I bought a selection of toys for my son's first birthday and was impressed by the fantastic, curated selection there was. Each item is good quality, has useful notes on age range it's for and how easy it is to wrap.
When I had an issue with an item they were quick to rectify it and a replacement was sent out and received within 2 days. So faultless customer service that gives me a huge amount of confidence to buy from here again. Thank you Binky!
31 de janeiro de 2025
Avaliação não solicitada
Great customer service
Great customer service, had an issue and did her all to sort it out and made sure of my delivery to be sent first thing by herself.
29 de agosto de 2024
Avaliação não solicitada
Caught my eye immediately when I saw it…
Caught my eye immediately when I saw it advertised and knew I had to have it, (bangle) such good quality, perfectly fitting, and just as beautiful as I expected, affordable too unlike some of the crazy prices you see out there, have my eye on a few other pieces and now I know that I am satisfied safe to say I will be buying from you again, thank you! X
1 de agosto de 2024
Avaliação não solicitada
customer service is absolutely amazing
customer service is absolutely amazing! so kind and helped me out straight away! thankyou so much xx
29 de junho de 2024
Avaliação não solicitada
It's a scam!
Had to return a item due to tax charges amounting to 50% of the value of the purchase when shipping to Europe. I was awarded a refund covering only a fraction of the original price because they claim the item was returned damaged and unsellable. A complete scam.
7 de dezembro de 2023
Avaliação não solicitada
Resposta da Binky
Dear Stefano,
You did not place an order with Binkyshop.co.uk directly, therefore parts of your review are inaccurate and misleading.
Binky Ltd is a long-established independent retailer with many verified positive customer reviews and a strong reputation for customer service. We are not a “scam company”, and we take such statements seriously.
For clarity, Ms Jolanda Tirelli placed an order with us on 11th November. The order was dispatched the same day via DPD in good faith and in line with the Terms & Conditions clearly available on our website at the point of purchase.
As stated within our Terms & Conditions:
“When shipping to Europe, it is the customer’s responsibility to pay any duties or taxes due. If a shipment is returned because duties are unpaid, Binky Ltd reserves the right to deduct return shipping costs, reprocessing fees and any applicable charges before issuing a refund.”
On 16th November, you contacted us on Ms Tirelli’s behalf requesting a refund because the import duties were not going to be paid.
The duties due were €36, set by the Italian authorities — not by Binky Ltd.
Although we were under no obligation to do so, we offered, as a goodwill gesture, to contribute towards these costs by effectively covering half of the duties if the parcel was accepted. This offer was declined.
We also explained that if the parcel was returned and damaged during customs handling or transit, any refund could be affected in line with our Terms & Conditions.
The duties remained unpaid and the parcel was subsequently returned to the UK.
Upon inspection at our fulfilment centre, the parcel had been opened by Italian customs and the product was marked and damaged with pen, making it unsuitable for resale at full price.
Despite this, we still offered a partial refund and attempted to minimise the loss by offering the item for sale as a discounted damaged product. We also explained that, if unsold, the item would instead be donated via our charity partners at The Toy Project.
A refund was then issued to Ms Tirelli, less:
* the clearly stated reprocessing fee;
* and a reduction reflecting the damage caused whilst the item was outside of our control.
Throughout this process we responded promptly, investigated the matter thoroughly, and offered multiple goodwill solutions despite the issue arising from unpaid import duties rather than any failing on the part of Binky Ltd.
We appreciate that customs charges are frustrating, however responsibility for import duties sits with the recipient and is standard practice for international shipments outside the UK.
We would respectfully ask that you reconsider and remove or amend your review so that it more accurately reflects the situation and the considerable efforts made by our small independent business to resolve matters fairly.
Product was excellent quality and super…
Product was excellent quality and super speedy delivery.
26 de abril de 2023
Resposta da Binky
Thank you Lindsey for your lovely review we really appreciate it and are very pleased you loved the products on offer! Very best Binky
Well presented in and out loved it
21 de março de 2023
Resposta da Binky
Hi John, Thank you for your great review we really appreciate your support! Best wishes Binky
They pester you for reviews
Sale was fine, but they kept nagging me with emails to review them afterwards.
13 de março de 2023
Resposta da Binky
Hi Ms Knight,
Many thanks for your previous 5 star review on Reviews.io, we really appreciate your support, as a small and new business they are essential. Especially ones that are based on our performance or the products we sell, not a review of a platform that will not let us stop sending out review emails.
Yesterday I responded to your 5 star review on Reviews.io apologising of the multiple emails you have received and also to explain we are working to streamline these emails, so many thanks for raising this on Trustpilot. As it seems Trustpilot will not let us stop sending reviews from their platform.
We are very sorry that the multiple emails you have received have caused you such anguish.
Best wishes
Binky
This item is just gorgeous
This item is just gorgeous. My grand daughter is going to love it. Unique and pretty and well worth the money. I am really chuffed with it - thank you - and fast delivery and lovely packaging too
2 de março de 2023
Resposta da Binky
Thank you so much for your fabulous review, we're so happy you enjoyed our store and also the doll you bought for your granddaughter! Very best Binky
Resposta da Binky
Thank you so much for your wonderful review! As a new business its great to get this fabulous feedback! best wishes Binky
Great quality special toys
The quality of all products I've bought from this site have been outstanding. My daughters, nieces and nephews ranging from 1 through to 16 have each loved their presents! Delivery is always very prompt. A go too online retailer for me :)
3 de fevereiro de 2023
Resposta da Binky
Thank you so much for your fantastic review, we're so pleased you loved our store! best wishes Binky
Great range products of ethically made…
Great range products of ethically made products.
Also, very polite customer service
12 de janeiro de 2023
Resposta da Binky
Hi Victoria, Thank you so much for your lovely review! We are so pleased you like our products and we could help you out. Best wishes Binky
Great products and amazing customer…
Great products and amazing customer service.
3 de janeiro de 2023
Resposta da Binky
Hi Joana, Thank you so much for you kind review, so happy we could help plus more than anything that you liked the toys! very best Binky
Binky is the best children's collection…
Binky is the best children's collection of curated toys and craft sets. My nieces have absolutely loved every item I have bought from the shop, and the whole experience has totally elevated my gift-giving. Highly recommended!
26 de dezembro de 2022
Resposta da Binky
Thank you so much for your amazing review! Im so pleased your gifts where so well received!
Excellent Service
Slight delay in parcel arriving due to Royal Mail strike but seller responded quickly to email and sent links I was able to check
Excellent service would definitely use again
30 de novembro de 2022
Resposta da Binky
Hi Mhairi Thank you so much for your amazing review, so pleased we could help!
Resposta da Binky
Hi Thank you so much for you lovely review!
Very quick delivery!
1 de dezembro de 2022
Resposta da Binky
Thank you, im so pleased you where happy with our service!
Beautiful toys that arrived in…
Beautiful toys that arrived in beautiful packaging! Not yet gifted, but I am sure kids will be thrilled. Ordered a few lovely gifts for my nephews fifth birthday and small toys as stocking fillers for my older boys. Wonderful selection for different ages.
26 de novembro de 2022
Resposta da Binky
Thank you so much fro you lovely and kind review. Im so pleased your gifts where so well received! I hope you all had a fabulous Christmas!
J’adore les articles proposés par votre compagnie
J’adore les articles proposés par votre compagnie :ils sont beaux , d’un design moderne et attractif et me semblent sûrs pour des bébés ….le prix en est tout à fait raisonnable …..le seul désagrément est qu’il faut , pour nous en France , payer des frais de douane assez dissuasifs ….mais vous n’y êtes pour rien.
26 de novembro de 2022
Resposta da Binky
Thank you os much for your lovely review!
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