I only ordered the bed on Sunday then had an email to say it will be delivered Tuesday 28/04 or pick my own selected date I went with there delivery date and it was delivered on time both people who... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Ordered a Birlea servile 6 chest of Drawers Came within 7 days choice of delivery day. On delivery day was updated along the way actually delivered exact time Guys were very polite and respectfu... Ver mais
A empresa respondeu
The sofa was purchased with a delivery date of or before Wednesday Shipped by the supplier. Quote: 1 item(s) will be delivered on or before 22/04/2026. I then received an email from the delivery... Ver mais
A empresa respondeu
Excellent delivery, I was kept updated in the days before the delivery and the time was updated during the morning of the delivery. The delivery men were polite and courteous. The product is design... Ver mais
Detalhes da empresa
- Fabricante de Móveis
- Loja de Camas
- Loja de Móveis para Quartos
- Loja de Móveis Infantis
- Loja de Móveis
- Fabricante
Escrito pela empresa
Here at Birlea, we pride ourselves on being an efficient, dynamic wholesale furniture supplier & manufacturer. Browse our range & find a stockist today!
Informações de contato
6a- 1, Birlea Way, West Meadow Rise, Castle Donington, Derbyshire, Castle Donington,, DE74 2HL, Derby, Reino Unido
- 01332 812870
- info@birlea.com
- birlea.com
4,3
Excelente
4 mil avaliações
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
NOT next day delivery orders even 5day delivery!!
Ordered via B&Q website. Bought a small double bed as it was next day delivery - has still not arrived 5 days later. Shocking service - was told it was because we lived jn scotland!! Can't comment on bed as not arrived.
8 de fevereiro de 2026
Avaliação não solicitada
Resposta da Birlea Furniture
We’re really sorry to hear about your experience and completely understand how frustrating this must be, especially when you were expecting next day delivery.
We have requested further information from you so that we can look into this for you and chase this up for you.
Great furniture and great delivery
Great furniture, great lads who delivered it, nice, well mannered and bad weather conditions. Highly recommend!!
3 de fevereiro de 2026
Resposta da Birlea Furniture
Thank you so much for the fantastic feedback!
We’re thrilled to hear you’re pleased with the furniture and that our delivery team made such a great impression – especially in tough weather conditions. We’re very proud of the way our teams represent us, so your comments will mean a lot to them.
Thank you for the recommendation – we really appreciate your support!
Would not line up properly to screw
Would not line up properly to screw. One chair absolutely filthy
6 de fevereiro de 2026
Resposta da Birlea Furniture
We’re really sorry to hear this — that’s certainly not the experience we want for our customers.
The alignment issue during assembly and the condition you’ve described are both concerning to us. So we can look into this properly, could you please let us know the product name? Our Customer Service team will review this further as it’s not the standard we expect to leave our warehouse.
If you’re able to share a few photos with our customer service team, that would also really help us investigate and put things right for you as quickly as possible.
We appreciate you bringing this to our attention.
Great furniture very well made
Great furniture very well made
7 de fevereiro de 2026
Avaliação não solicitada
Resposta da Birlea Furniture
Thank you so much for your lovely feedback!
We’re delighted to hear you’re pleased with the quality and craftsmanship of your furniture. It’s always great to know our products are meeting expectations.
We really appreciate you taking the time to share your experience and hope you continue to enjoy your purchase for years to come!
I was informed every step of the way…
I was informed every step of the way about my delivery.
The delivery guys were fantastic and it is good quality.
One fly in the ointment was the delivery charge which almost stopped me from buying as I thought it was excessive.
Other than that very happy.
23 de janeiro de 2026
Avaliação não solicitada
Resposta da Birlea Furniture
Thank you for sharing your experience! We’re delighted to hear you felt well-informed throughout your delivery and that our team made a fantastic impression. It’s also great to know you’re happy with the quality of your new item.
We completely understand your concern about the delivery charge and appreciate your honesty — we’ll take all feedback on board as we continue to improve.
Thanks again for choosing Birlea, and we hope you enjoy your new furniture!
Dresser
The item of furniture arrived exactly within the slot and the delivery men were extremely good and they put the item in the room that I wanted it in they also took it out of the packaging for me. This was a great help as I am a disabled pensioner. They were also very friendly and courteous while they were in my home.
14 de janeiro de 2026
Avaliação não solicitada
Resposta da Birlea Furniture
Thank you so much for sharing your experience! We’re delighted to hear that your delivery arrived on time and that our team could help by placing the item in the right room and removing the packaging — it’s wonderful to know they made things easier for you. We’ll be sure to pass on your kind words about their friendliness and courtesy!
We hope you enjoy your new Birlea furniture for years to come.
Lovely furniture
Arrived earlier than expected and really good quality.
29 de janeiro de 2026
Avaliação não solicitada
Resposta da Birlea Furniture
Thank you so much for your lovely feedback! We’re thrilled to hear your order arrived earlier than expected and that you’re happy with the quality. It’s always great to know we’ve delivered a positive experience.
We hope you enjoy your new Birlea product!
Resposta da Birlea Furniture
We’re really sorry to hear that you feel the quality of your product hasn’t met your expectations. We take all feedback seriously, and our Quality Control team would like to look into this further.
Could you please contact us with details of the product so we can investigate and work with you to find a solution? We have requested further information from you in order to look into this.
Well made furniture.
Well made furniture.
I have bought 2 bedroom sets, both are solid and look beautiful. Delivery team are fantastic.
5 de fevereiro de 2026
Resposta da Birlea Furniture
Thank you so much for your lovely feedback! We’re thrilled to hear that both of your bedroom sets are looking beautiful and feel solid — that’s exactly what we aim for. It’s also wonderful to know our delivery team made a great impression.
We really appreciate your support and hope you enjoy your furniture for many years to come!
Beautiful furniture. Prompt delivery.…
My chest of drawers was delivered so fast, I couldnt believe it. It was well packaged. It is a beautiful piece of furniture , well made and good quality. It came fully assembled with clear intructions of how to remove the drawers. The company even have a youtube channel showing you how to remove the drawers . Now i want to purchase something else from the company. Hopefully the company have the perfect coffee table with drawers in stock.
5 de fevereiro de 2026
Resposta da Birlea Furniture
Thank you so much for your wonderful feedback! We’re thrilled to hear your chest of drawers arrived quickly, well packaged, and that you’re enjoying the quality and craftsmanship. It’s great to know our YouTube guides were helpful too!
We’d love to help you find the perfect coffee table with drawers — we hope you find something that you’ll love just as much. Thanks again for choosing Birlea!
None existent communication
Unable to comment on my furniture as I have not yet received it. Very disappointing and no date in site when I will
5 de fevereiro de 2026
Avaliação não solicitada
Resposta da Birlea Furniture
We’re really sorry to hear your order hasn’t arrived yet — we completely understand how frustrating that must be.
We have requested further information from you so that we can chase this up for you.
Birlea small double cream…
Bought the Birlea small double cream metal bed frame. Bed frame took slightly longer to assemble in just under two hours as I did this by myself (F60) and stopped for a coffee. All items needed are supplied and instructions for numbered parts which go together well. Hardest part was fitting the wooden slats as the plastic housing brackets are tight to get into the frame. It does state in the instructions not to tighten all fixings up til the end - I had to loosen the support strut along the bottom of the frame to adjust for the bed end. On the whole a productive morning and bed looks fab 😁.
5 de fevereiro de 2026
Avaliação não solicitada
Resposta da Birlea Furniture
Thank you so much for taking the time to share your experience! We’re thrilled to hear your small double cream metal bed frame is looking fab. You did a great job assembling it solo — it sounds like you handled the trickier parts with patience and even a well-earned coffee break 😄.
We really appreciate your detailed feedback too; it’s super helpful for other customers and our team. Enjoy your new bed, and thanks again for choosing Birlea!
We ordered a Birlea Rio bed and it is dreadful…
We ordered a Birlea Rio bed and mattress combo from BandQ online. The bed frame arrived, but the mattress didn't. Decided to assemble the bed anyway. The finish is rough, the headboard looks dreadful with gaps and on top of that one coupling screw had no thread in it, and one half moon nut was missing... Was going to get three more of these as we have 5 children and are moving into a new home.... Won't be happening. Ordered replacement hardware from Amazon as it will be quicker than waiting for a response from Birlea
4 de fevereiro de 2026
Avaliação não solicitada
Resposta da Birlea Furniture
Thank you for taking the time to share your experience, and we’re very sorry to hear about the issues you’ve encountered.
I have chased the courier this morning and they confirmed they will be delivering the mattress tomorrow, 06/02. A replacement fitting kit has been ordered for you and will be delivered shortly.
If you would like to contact us regarding the finish of the item then please contact us at info@birlea.com and someone will get back to you.
We appreciate how frustrating this situation must have been, especially when you were considering further purchases, and we’re disappointed that this has left such a negative impression. Our customer service team would welcome the opportunity to review this properly and see how we can help.
Very straightforward
Very straightforward, speedy delivery by very efficient staff and the chest of drawers was extremely well packed to ensure no damage, so 5 stars and thank you,
Nick & wendy Saunders
Devon
3 de fevereiro de 2026
Resposta da Birlea Furniture
Thank you for your lovely feedback, Nick and Wendy. We’re really pleased to hear everything was so straightforward and that the delivery was quick and handled efficiently. It’s great to know the chest of drawers arrived well protected and in perfect condition. Thank you for choosing Birlea and for taking the time to share your experience.
Delivered on time in good condition
Delivered on time in good condition. Excellent customer service on delivery .
4 de fevereiro de 2026
Avaliação não solicitada
Resposta da Birlea Furniture
Thank you for your great feedback!
We’re really pleased to hear your order was delivered on time and in good condition, and that you received excellent service from our delivery team. We’ll be sure to pass your kind comments on to them — it’s great to know their efforts are appreciated.
Thanks again for choosing Birlea!
The zipper is broken
I bought Berlin Ottoman Brown bed. There is a zipper which put all the parts at the back of the headboard. However, the zipper is throw away and cannot close
3 de fevereiro de 2026
Avaliação não solicitada
Resposta da Birlea Furniture
Thank you for taking the time to share your feedback, and we’re really sorry to hear about this. That’s certainly not the level of quality we expect from our products.
Please could you let us know which product this relates to? Once we have that information, our QC team will be able to look into the issue further and investigate what may have gone wrong. We have requested further information from you so we can look into this.
We appreciate you bringing this to our attention and hope we can resolve this for you.
Fantastic product and delivery
I ordered a mirrored 6 drawer chest which has arrived on time in perfect condition. I wasn’t available to receive the order but a friend tracked the app and popped round for the two hour window. This in itself was a godsend. She could track exactly where they were in the country and how long they’d be. Perfect. Just what you need. The guys were extremely helpful and kindly lifted the heavy item up two floors to the desired bedroom. Exceptional Service. Quality item. Fabulous tracking system. 10/10.
3 de fevereiro de 2026
Avaliação não solicitada
Resposta da Birlea Furniture
Thank you so much for your amazing review!
We’re delighted to hear your mirrored 6 drawer chest arrived on time and in perfect condition. It’s great to know the tracking system made things easy and gave you peace of mind — especially when you couldn’t be there yourself.
We’re also really pleased our delivery team were so helpful and went the extra mile to get everything exactly where you needed it. We’ll be sure to pass on your kind words to them.
Thank you again for choosing Birlea, and for such a glowing 10/10 recommendation!
Small double ottoman bed good quality…
Small double ottoman bed good quality looks good. Complex time consuming assembly. It comes in 4 boxes with numerous parts. Fast delivery although staff were unable to to take the bed upstairs which seems unreasonable.
2 de fevereiro de 2026
Avaliação não solicitada
Resposta da Birlea Furniture
Thank you for taking the time to leave your feedback. We’re really pleased to hear you’re happy with the quality and appearance of the small double ottoman bed, and that your order arrived quickly.
We’re sorry to hear that you found the assembly complex and time-consuming. We appreciate you highlighting this and will pass your comments regarding the assembly on to our QC team so they can look into this further.
Regarding the delivery, our delivery service is to the ground floor only, however we’re pleased to hear the delivery itself was fast.
Thank you again for your honest feedback — it’s invaluable in helping us improve.
Despite being disabled the two mind you…
Despite being disabled the two mind you not one but two drivers refused to carry this item up 13 steps quoting we are not insured for any damage
2 de fevereiro de 2026
Resposta da Birlea Furniture
Thank you for taking the time to share your experience, and we’re very sorry to hear how disappointing this was — especially given your circumstances.
I can see a member of our Customer Services team has been in contact with Argos regarding this to rectify this.
Lovely furniture and the delivery…
Lovely furniture and the delivery process was easy and the delivery drivers were excellent 👍🏻 would highly recommend
3 de fevereiro de 2026
Avaliação não solicitada
Resposta da Birlea Furniture
Thank you for your lovely review!
We’re so pleased to hear you’re happy with the furniture and found the delivery process easy. It’s great to know our delivery drivers made such a positive impression — we’ll be sure to pass on your kind feedback to them.
Thanks again for the recommendation and for choosing Birlea!
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.